7.9

pretty bad
Typical Repair Cost:
$5,430
Average Mileage:
42,900 miles
Total Complaints:
20 complaints

Most common solutions:

  1. replace engine (17 reports)
  2. not sure (3 reports)
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problem #20

May 012022

Escape

  • Automatic transmission
  • 34,000 miles

So sad that just after 25,000-30,000 miles this vehicle started to give engine problems (hesitating/bucking), only to find out that the engine block was defective from the start (I bought brand new).

This had led to me leaving the car at my Ford dealership and having to hitch rides with co-workers (bless them).

They have now ordered the bottom part of the engine block, so I await their call for me to bring back car to their mechanic shop.

Question: Who pays for my rental vehicle while Coggin Deland fixes the engine???

- Sonia T., Deltona, US

problem #19

Oct 032019

Escape SL 2L

  • Automatic transmission
  • 29,875 miles

I took my 2018 Escape in for 20K oil change in July and the day after I was driving up a hill, I heard a backfire and the check engine light started blinking. The car did not die, but fell flat on it's face. I made it to the side of the road and finally the engine light went out. Continued on my trip with no further incidents. I am car geek/gear head so I looked around online and was not happy to find others reported the same issue and had engines replaced. I called the dealership and reported the issue. I took several trips and no further issues, but just before the 30K oil change I was noticing the car would cough and sputter on cold start and it was getting worse.

When I took it in they did the oil change, and said they did a coolant system pressure check that was fine. Said they found no codes and no issue, but that I should watch the coolant and I could bring it in to have them check it if needed since I was a girl. I asked if the pressure test was fine and it was a new vehicle why would I have to check coolant. Crickets.

2 weeks later on my 50 mile commute the engine started really rough, and the check engine light came on again. I made it home and in the morning called Ford corporate and opened a claim since this was now 2 times. I got a case number and called the dealership. They took the car in and I let them know there was already a case number. They called at the end of the day and said they replicated the issue and the coolant pressure test failed. They said they needed to keep the car for at least a week, but that no rentals were available. I called today to followup and got a return call this morning that they are replacing the engine next week. Hopefully this new engine does not have the same issue as the last one. As someone who does tech support I know they have a list of VIN's that have bad engines and they should be contacting customers and not letting people drive these cars around.

- Kathleen H., Hollister, CA, US

problem #18

Sep 252019

Escape SEL 1.5L

  • Automatic transmission
  • 24,462 miles

First, I'm a Ford guy. Still driving my '03 F150 with manual transmission and very happy with it. I bought that truck new almost 17 years ago. Also own a 2017 Mustang GT with performance package. GREAT car. When my wife wanted a new small SUV, I knew we'd buy an Escape. Bought our 17 Escape SEL 4WD in Perry Georgia. Great experience with Perry Ford. We retired and moved to Tennessee. I had noticed coolant level was dropping. I know enough to know that is a closed system and level should never drop. Actually had that checked at Brannen Ford in Unadilla GA, just prior to moving, and at that time it was holding pressure overnight. Threw a code in Sep 2019 and began running rough. I suspected coolant dumping into one of the cylinders.

I took the car to Gateway Ford in Greeneville TN on 25 Sep 19. They checked and confirmed coolant was dumping into cylinder. Ford did the right thing and sent a short block (new design, I am told, to fix this known problem on these 1.5 motors). I also got a new head as it was cracked when the mechanic removed it. We repeatedly asked for a loaner vehicle but didn't get one until a couple of days before we got the Escape back... on 11 Nov 2019. That part was very frustrating and disappointing. We were without the car for 7 weeks!

Long story longer, we left Tennessee and moved to Alabama in late November 2019. In January 2020 I took the car to the Ford dealer in Muscle Shoals, AL. Long Lewis Ford. Car was hard to start and ran rough, it threw a code. Quickly diagnosed as fuel injectors improperly installed at Gateway Ford in Greeneville TN. Car was repaired and returned to us the next day. Extremely pleased with the service at this Muscle Shoals Ford dealership. When I asked, they could not explain why the car seemed to run fine with injectors installed incorrectly for 3K miles.

Bright side is that the powertrain warranty is 100K miles. I understand it won't be reset with the new motor which seems to be a foul. But to Ford's credit they did the right thing for me. However, I've heard they stopped replacing these 1.5 motors and have issued a recall to have the software updated as a fix??!! I don't possibly understand how software change will stop coolant flow into cylinder. If you own one of these, be aware you need a new block, not a software flash.

Frankly, I've lost confidence in this car and will probably let it go and replace with something else. Actually looking at the Kias, which is hard for an old Ford guy to admit. Lesson learned here: Stay away from small turbocharged motors.

- John F., Florence, AL, US

problem #17

Aug 092021

Escape 1.3L

  • Automatic transmission
  • 91,187 miles

I will never own a Ford or recommend to anyone if they don't recall this issue. Thousands of people are having to spend so much on an issue that isn't our fault. Ford - you're better than this.

- Jessica J., Decorah, IA, US

problem #16

Aug 012021

Escape 1.3L

  • Automatic transmission
  • 91,072 miles

Ford needs to recall this. We should not have to pay for this when these are such new vehicles with low miles.

- Jessica J., Decorah, IA, US

problem #15

Jul 222021

Escape 1.3L

  • Automatic transmission
  • 90,874 miles

Ford - you seriously suck!!!! My car is 3 years old and I have to spend thousands of dollars to replace my engine only because you won't do a recall and take action that is your fault for why this is happening. There is zero reason I should have to pay for this issue. I am beyond pissed and there needs to be action done about this.

- Jessica J., Decorah, IA, US

problem #14

Jul 162020

Escape SE 1.5L

  • Automatic transmission
  • 27,428 miles

Bought the vehicle on July 13, 2018 and picked it up on the 15th. Vehicle dealer maintained for all service. I was operating while on vacation thirteen hundred miles from home, when the entire dash turned red and info center read engine overheating pull over when safe. As I was at my motel entrance I parked, for the night. The next morning I checked under the hood and there was absolutely NO coolant in the reservoir. I drove 100 yards to gas station, shut off engine and purchased a gallon of premix coolant. Started engine, it was all okay.

I drove thirty miles and check engine light came on. Drove to dealership nearby. Told them of the disappearing coolant and check engine light. They made appointment for me and I asked would it hurt to drive with light on. They said is it blinking or red? I said yellow steady. They said it would be okay.

Went back for appointment, service manager was told of the problems. He returned fifteen minutes later, saying the diagnostic computer told him to replace small block. I said no problem. I gave him my number in GA and said, when Detroit gets my engine to Houlton ME, give me a call, as it will take me two days to get here. This is presently where I am.

Backstory - I have a house and vehicle in Maine. I currently reside in GA looking after my Mother, who has health issues. Used my other vehicle to get back to GA.

- jer679e, La Fayette, US

problem #13

Aug 172020

Escape SE 1.5L Ecoboost

  • Automatic transmission
  • 83,000 miles

I stared my car and my check engine light came on, I received a problem code that read P04DB and then I received a message that my car was over heating. So I got it towed to the dealership and the service manager told me that there was coolant leaking in my #1 cylinder and now the service department manager is saying that I need a new engine. The service manager said that when Ford built the car they put a thin gasket on the engine and now I need a new engine.

- Gmail.Com M., Rolesville, US

problem #12

Sep 052020

Escape

  • Automatic transmission
  • 79,000 miles

We bought our new Escape in March 2018. On Sept. 5, 2020 the engine started to smoke. We had it towed to our dealership where we were told the engine block was cracked and we would need a new engine at a cost of $5525. Here's the kicker. We bought the Premium Extended Warranty on this car. We were over on the miles by 4000. We don't think that a 3 year old car should have to have the engine replaced.

We are trying to work with Ford to try to get them to cover at least part of the repair and are still waiting (a week after contacting them) for an answer. Ford issued a recall for this issue and we had it fixed in February. It didn't work! So we either have to shell out over $5000 to have it fixed (if Ford doesn't come through) or pay 3 more years of payments on a car that we can't drive. No more Fords for us!

- Charles H., Clyde, US

problem #11

Sep 072020

Escape SEL 1.5L 3 cyl

  • Automatic transmission
  • 14,510 miles

All of a sudden today the "Have engine serviced immediately" light came on, today being 09/08/2020. Every time I started the car today the light came on. You can click OK and it will go off but come back on the next time you start the car.

The car began to run like crap. Sputter, no power. You could floor it and it wouldn't get out of its own way. To make matters worse, the engine was replaced in April 2020 at 13070 miles. They did a short block replacement, not the entire engine. Same symptoms. Has anyone else had the engine replaced more than one time? This is ridiculous!!!!!

- rwnw, Roseville, US

problem #10

Apr 232021

Escape Titanium 2.0L Ecoboost

  • Automatic transmission
  • 43,500 miles

I feel this is pathetic. The dealership called yesterday and said I had coolant in one of the cylinders. Said I would need a new engine, and would call me back today to set up a loaner car and talk about timeline. We bought used and now just making the second payment! But after reading many posts now, I see this is almost a failed design more than anything! Damn Ford!

- Will M., Dickson, TN, US

problem #9

Feb 012021

Escape UTL

  • Automatic transmission
  • 60,500 miles

click to see larger images

check engine light on, misfires check engine light on, misfires

We have had the said car for over a year and a half without any issues. About 3 months ago we started having problems with the car not cranking over with the code "auto start/stop manual restart required"... This would be very random and you would never know when it was going to happen. After waiting for over 20 to 30 minutes it would start. I have had it in the shop several times and $1,200 dollars later they have replaced the fuel vapor value and a battery sensor for the auto start/stop. We get it back, it runs good for about a week or two and then we are right back in the shop because it won't start.

And now, a week ago, while she was driving her car, it just stopped and it posted a "engine fault service now" code. We have been told that this happens because we put too much gas in the car or we let it get too low or the battery is only producing at 60%. I honestly don't think they know what to do and neither do I. Any suggestions or how to solve this issue would be great. Thank you in advance.

- Angie G., Poplar Bluff, mo, US

problem #8

May 152021

Escape 1 5 Ecoboost

  • Automatic transmission
  • 60,882 miles

I purchased this vehicle with all my savings just to turn around and be vehicle-less.

- Tracie M., Highland, MI, US

problem #7

Apr 172020

Escape Titatium 1.5L

  • Automatic transmission
  • 5,500 miles

When going up a long grade at time the turbo miss fires and causes the Check Engine Light to come on throwing out the code PO299 (turbo misfire). Has caused a lot of wasted time to get fixed.

- Ruthanne G., Greensburg, PA, US

problem #6

Jun 182020

Escape SE

  • Automatic transmission
  • 27,700 miles

Made appointment with dealership within 48 hours. Follow up stated that they needed to replace the engine - had 5 others on the lot that also required this. Offered loaner vehicle. 5-10 days required to get engine in, and installed.

- Lynn G., Ortonville, MI, US

problem #5

Jul 232019

Escape SE 1.5L

  • Automatic transmission
  • 27,000 miles

Bought a used 2018 Escape in July. Appeared to be in good shape. Two days after I took it off the light, check engine light came on. It went out the next day. In mid August, check light came on again and this time got a high temperature alert on coolant system. During this time I tried scheduling a service appointment. Took nearly 1 /2 weeks to get an appointment after calling several Ford dealers service department.

Make a long story short, finally got an appointment. Because car was still under warranty, I was given a loaner. After 4 days of my car being in the shop, I got a call from service department and was told I need a new engine.

As of today, they gave me my car, saying it will be okay to drive until the new engine comes in about 3 weeks.

My concern is will they extend my warranty.

Update from Feb 12, 2020: Wanted to update this issue. It was resolved in mid September 2019. I was provided a loaner until engine replacement was done. The car is still covered under the factory power train warranty. Service department personnel was courteous.

- David G., Pikesville, US

problem #4

Sep 012019

Escape Titanium 2.0L Ecoboost

  • Automatic transmission
  • 14,050 miles

Dealer surprised at replacement failure w/i 72 hours. Ford advised Dealer to add a specific fluid to coolant to validate if coolant leaking into cylinder. Confirmed. Service Agent went to Dealer management to advise. Dealer requested a factory engine replacement engine and provided a loaner SUV for duration of repair. I asked and reiterated - this will be a new factory engine not a rebuilt engine with the same specs. Also queried that the dealer wasn't attempting to rebuild engine on a replacement Ford block. Assured that this is a new Ford engine. Engine in transit.....

Update from Sep 23, 2019: Dearler replaced engine with a new Ford engine. I looked and it is new. Took 7 days. Rental expense paid by dealer. Car performs well. 5 stars to the dealer and Ford for doing the right thing.

- Richard A., Torrance, US

problem #3

Jun 202019

Escape SE 1,5

  • Automatic transmission
  • 21,000 miles

Purchased new 2018 Ford Escape SE July 2018. Put 21,000 miles on it and then the Check Engine Light came on. Took to Fair Oaks Ford in Naperville for oil change and Check Engine Light and they told me that it must have been dirt in the fuel injector. In a month the Check Engine Light came back on and I took it in. Service told me I needed a new engine. Since I had 23,000 mile on the car and only 14,000 left on Warranty, I asked if they were going to extend my Warranty. Fair Oaks Ford told me to contact Corporate Ford Customer Service because some customers had received extended warranty.

I called Ford Customer Service which was an Indian Call Center and basically they told me that Ford had no program in place to extend the warranty (Go pound sand). I am waiting for my engine to be replaced and will challenge the dealer to warrant the replacement engine, but don't have faith this will happen. If this does not work I will write a letter to the Ford CEO.

What makes me real mad is that in June when I first took the Car in they must have know that the engine needed to replaced. Did anyone out there with a similar problem get Ford to offer a Warranty of the new engine?

- John W., Naperville, US

problem #2

Apr 122019

Escape SEL 1.5L Ecoboost

  • Automatic transmission
  • 22,000 miles

Check engine light came on a little more than one year into ownership. I pulled the code as a misfire on #2. As I've owned many Fords over the years, I know this to be a simple coil replacement so I made a waiting appointment with my dealership. Quite annoying a coil would go bad so early on but it's under warranty.

Much to my surprise, they said I had a coolant leak on #2 spark plug and would have to bring the car back the following week for further analysis of the cause. Well, they ended up pulling the engine and transmission out of the car! They found indentations on the machined surface of the block where the cylinder head mates up and said the block needs to be replaced. Short blocks are not available at all as others have mentioned. They were able to get me a long block and it is due to arrive in a couple days.

I am finding others online with the exact same issue so I am not sure if it's just a bad production run on a limited number of blocks are something much bigger. I would love to know if others have had this issue and completed the engine replacement and how things turned out.

- k2sys, Frenchtown, US

problem #1

Jan 292019

Escape

  • Automatic transmission
  • 10,000 miles

The check engine light came on. I noticed that the car had been running slow. Heard misfires. Smelled gas at times. 2018 Ford Escape with only 10K miles on it. Brought it into the dealership who kept and tested overnight. Said it showed a code of P0302. Was called to give me news that my car would have to stay there for a possible 2 weeks!!

They weren't sure if they had the parts to fix as it was a major issue and said I needed a new engine most likely due to a coolant leak into the #2 cylinder. It could caused major damage beyond economical repair per their checklist. The dealership would try to get a shot block engine but said they sometimes can't and they aren't available in the system due to the high demand for this engine.

I am now researching the internet and am seeing this is an issue with this year and model. Why aren't the dealership's keeping the parts in stock if this is going to be something that is going to happen? OR a recall? This is my first new car in years, only to have it sitting in the dealership to be torn apart at 10K miles after having it for only a year!!

Still making car payments thought. Will it ever be the same??? I too have lost all confidence in Ford now and in purchasing a new car if this is what I'm going to go through.

- sevstrub7, Chandler, US