10.0

really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
24 / 0
Average Mileage:
18,318 miles

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« Read the previous 20 complaints

problem #262

Sep 092019

Explorer

  • 27,500 miles
Vehicle emits a strong exhaust / sulfur smell when accelerating or placing a load on the engine such as using A/C or driving uphill.

- Ashland, VA, USA

problem #261

Feb 052020

Explorer

  • 69,728 miles
For a few months when I would accelerate from a red light or sitting still the smell of rotten eggs would come into my vehicle. With me having kids I figured it was just them passing gas, however repeatedly it started happening & if the A/C or heater was on it was worse. I took it to world Ford in pensacola on Tuesday 02/04/2020, they did not get to it until 02/05/2020 and they informed me that they had a diagnosis & the way my vehicle was designed the aerodynamics were allowing the exhaust fumes to enter the cabin. I am absolutely upset at this being as though not only myself, but my kids, other passengers, and their kids have been exposed to carbon monoxide in a closed in area. Ford makes it sound acceptable by saying it's covered under warranty however a manufacturer default needs to be recalled and fixed immediately, this problem could have been fatal to myself, my family, and my friends.

- Pensacola, FL, USA

problem #260

Oct 212019

Explorer

  • 70,000 miles
My car was completely totaled in an accident on 10/21/19. I received very serious multiple brain bleeds, facial lac, facial & head fx's & a severe tbi. My mom rec a concussion, facial lac concussion & a fx clavicle. We stopped at the stop sign & moved to the center between the 4 lanes & stopped again & we were hit by a large roll on roll off rock carrying dump truck in the middle of the lanes. The car was completely totaled & I was in a coma & airlifted to a trauma ctr approx 40 mins away, but I was in resp arrest & not expected to live. It is unknown exactly what caused the unsafe conditions, however I never cross straight across the traffic & we had been on a very very bumpy intersection the fri before the acc on Monday & the car had not been driven since that 5 hr trip of extremely bumpy rough road conditions on interstate 95 coming through part of nc, all of SC & part of ga.

- Springfield, GA, USA

problem #259

Jan 292020

Explorer

  • miles
My vehicle smells like gas in the inside. It's like carbon monoxide coming into the cabin and it's making my family lighted headed. Dealer can't look at vehicle for a week or longer. I'm afraid I'll pass out driving home from work. I have seen numerous complaints and the dealer is overloaded with the same complaint suddenly in clinton township,

- Clinton Township, MI, USA

problem #258

Jan 252020

Explorer

  • 43,619 miles
Exhaust fumes entering the cabin of vehicle near middle and rear seats.while driving down highway at 70mph passengers turned on air for the back and an odd smell was noticed. Air was turned off at the back. Once at location ready to park smell began to get worse. Very noticeable inside and outside. Odor clung to skin. Possibly co leak.

- Gainesville, GA, USA

problem #257

Nov 232019

Explorer

  • 38,000 miles
I was merging to enter the highway when all the sudden I couldn't control the acceleration and almost got hit by another car. The car will not respond to the gas pedal like if it was in the neutral position. This keeps happening randomly especially when driving a lower speeds and once you try to accelerate the car wouldn't respond for a bit and then does it abruptly. I almost got into a second accident and it was when I took it to the dealership because I refuse to drive it. They have my car since almost two months now without solving the problem completely because it does not show up in the computer diagnostic and they don't even have a recall for it. This is a very dangerous problem and it should off been part of a recall long time ago.

- Brockton, MA, USA

problem #256

Jan 222020

Explorer

  • miles
I never received a recall in the mail. Vehicle was purchased in June 2019 but the recall ended in August 2019 and I would like to have this repaired

- Worcester, MA, USA

problem #255

Jan 142020

Explorer

  • 68,800 miles
Strong smell of natural gas or exhaust entering the cabin. Seems to be coming in through the air vents. As that's where the smell is the most intense. It also gets worse when the car is stationary. But it is noticeable throughout the whole drive. At this point even after only two days it's almost unbearable to drive and the whole cabin is stained with the smell.

- Santaquin, UT, USA

problem #254

Jan 062020

Explorer

  • miles
Propane smell into cabin of vehicle when vehicle is running and heat or ac is on. No matter if it's stationary or in motion, city, street or highway.

- Chicago, IL, USA

problem #253

Oct 212019

Explorer

  • 40,000 miles
Exhaust or gas smell in the cabin. Especially noticeable after longer drives. So strong you can smell it in the house after parking in the garage. Took it to a Ford dealer and was told they couldn't find anything.

- Brighton, CO, USA

problem #252

Dec 182019

Explorer

  • 70,000 miles
My 2016 Ford Explorer limiited has 70K miles and is garage kept. After driving in heavy rain, I noticed water in my cargo area. Water is leaking into cargo area near the third row's driverside seat belt. Dealer told me it was a factory defect where they didn't weld and instead used seam sealer and now that seam sealer has failed. Ford and the dealer refuse to cover the cost of repair. They said they could fix it was with a stronger type of seam sealer.

- Mechanicsburg, PA, USA

problem #251

Oct 122019

Explorer

  • 13,000 miles
There is a burning smell, like exhaust, that is coming into the cabin of my 2016 Ford Explorer. Ford serviced the vehicle and said they reprogrammed the HVAC system, but I am still getting the smell.

- Frisco, TX, USA

problem #250

Dec 012019

Explorer

  • miles
Going down hill at speed of 40km/H, then slow down for a red light stop, the gas RPM suddenly jumps to 3000rpm, even I stepped hard on the brake padel, that 3000rpm still existing and last for 5 seconds, then it back to normal of 900rpm.

- Calgary, AZ, USA

problem #249

Nov 112017

Explorer

  • 500 miles
While operating the vehicle there is a constant odor of natural gas or exhaust like smell. The longer the period of time the vehicle is operated the more intense the odor becomes. If the windows are opened the odor dissipates but soon returns. A check of the exhaust system showed no visible signs of leakage. The odor is constant since the vehicle was owned.

- East Hills, NY, USA

problem #248

Nov 062019

Explorer

  • 38,000 miles
Exhaust/rotten egg small inside and outside the car while it is running with heat on.

- Plainfield, IL, USA

problem #247

Oct 292019

Explorer

  • miles
When I turn the heat on a horrible smell like rotten eggs comes in the vehicle. The odor is so strong it has caused headaches and has made me and family feel sick to our stomachs

- Terre Haute, IN, USA

problem #246

Feb 162017

Explorer

  • 16,000 miles
There is an exhaust smell permeating the cabin in city driving causing dizziness and the cabin gets flooded with exhaust fumes under heavy acceleration due to merging into traffic on interstate on ramps or while passing in any driving condition all contributing to dizziness, headaches and sometimes nausea. Even with the air conditioner on and the recirculating air feature engaged. Several times during my drive I need to open the window to air out my vehicle to avoid becoming ill. I've had it to the dealer several times with no resolution of this issue and Ford's reply is sorry but you experience no more than what is acceptable levels of exhaust fumes. This is the first vehicle I've owned that floods the cabin with exhaust fumes even with the A/C recirculating the air. This is an ongoing issue since I've owned the vehicle February 2017.

- Tampa, FL, USA

problem #245

Oct 082019

Explorer

  • 47,000 miles
Was driving down 95 @ 65 mph when all of a sudden, the car jerked and lost all power. Wrench light, check engine, and airbag light all came on. No power. No gas, limp mode. Code reader determined throttle body issue. Looked online, appears to be known issue ignored by Ford. I could have been killed

- Levittown, PA, USA

problem #244

May 202019

Explorer

  • miles
Have a 2016 Explorer XLT. Last summer and this summer (mainly while ac is on) the wierd noise of whoop, whoop or slide whistle or police sirens emitts from the rear of the vehicle. Things I know 1) makes noise intermittently during driving at all speeds. 2) cant reproduce sound for dealer 3) make noise mainly while ac is on 4) will make noise while idling in park 5) noise comes from rear of vehicle, unknowing of a certain side left or right 6) only 2 posts I can find that somewhat describes this noise on the internet, niether apply any help or experiences would be appreciated, otherwise a great vehicle

- Houston, TX, USA

problem #243

Sep 042019

Explorer

  • 1 miles
The exhaust fumes and carbon monoxide are present in the vehicle's cabin while driving. The car was serviced at the Ford dealer twice for this problem. First time was after Ford issued an official " customer satisfaction program" related to this issue. Since I was constantly dealing with dizziness, nausea, and other symptoms consistent with carbon monoxide poisoning I took the car to the dealer again. I was told that the previous "repair" was not done properly and needed to be corrected. The "correction" did not help. The carbon monoxide meter I keep in the car frequently sounds the alarm and shows elevated levels of co. The highest level I have seen was 52 ppm before opening all widows. I have multiple video recording of the meter reading going up while driving. Now I'm driving with windows opened and ac off to avoid getting sick. I contacted the dealer, they promised to contact Ford for some suggestions. I made multiple attempts to follow up and every time I heard that Ford did not answer yet.

- Peoria, IL, USA

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