I received the recall notice in October 2020 manufacturer recall number20S62 NHTSA recall number20V675. When attempting the schedule with koons Ford annapolis, I have been told the parts are still on back order. This is now month 5 and the recall has not been corrected.

- Bowie, MD, USA

Car went in for recall NHTSA #20V675 and dealer inspected vehicle and informed us, it has failed inspection and will require replacement. They have parts quoted at 4-6 weeks out and we asked about a rental vehicle and were informed that it would not be covered. We asked if the vehicle was safe to drive and they will not state it is safe to drive, so therefore we cannot drive it. Contacted Ford customer service and were informed our rental request was denied and they will not say the car is safe to drive. We cannot be without a car for 6 weeks and cannot afford a rental for that amount of time. Ford should cover rental when parts are not available.

- California, KY, USA

The contact owned a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). The vehicle taken local dealer kevin's royal Ford of cooperstown (5069 NY-28, cooperstown, NY 13326:(607) 547-9924) and had the recall completed. The contact stated while driving 45 mph, when the vehicle's toe link detached and crashed into a guard rail and drove into a ditch. All 5 air bags deployed. The contact did not sustained any injuries or seek any medication attention. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a loss. The vehicle was towed to a junkyard. The contact received notification of NHTSA campaign number: 20V675000(suspension) on November of 2020 after the accident. The manufacturer had been informed of the failure. The failure mileage was approximately 42,300.

- Eagle Bay, NY, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted beau townsend Ford (1020 w. national rd, vandalia, oh 45377, (937) 898-5841) to schedule an appointment and the dealer contacted the contact back to informed him that there were no parts available for the recall repair. The contact contacted the manufacturer but there was no response. The contact had not experienced a failure. Parts distribution disconnect.

- Dayton, OH, USA

I received a recall notice from Ford on Thursday. Everytime I call to make a service appoint, I told recall computers are down.

- Roanoke, VA, USA

While moving the steering wheel there is a weird clunk/pop noise and feels a bit loose. So this is concerning 66,000 miles on my vehicle. Also the front suspension is very rough and I have taken very good care. Dealership was not sure what it was but stated it was safe

- Davenport, IA, USA

Two separate failure within a four day time span. Company sold me the vehixal said it was a tie rod and fixed the right passenger rear wheel. The vehical was real eased to me today with the understanding that the rear suspension was fully repaired. I had a high speed accident after the left rear tir rod broke at a speed of 80 mph. Due to the suspension breakage, the car went off the interstate at high speed. The rear end suspension had complete failure and the auto dealership released the vehicle to me with the full with assurance the issue was fixed. This was a very serious incident with a potential deadly outcome.

- Rapid City, SD, USA

I had the rear toe links replaced due to a safety recall December 2, 2019. On 09/27/20, I was returning home after dropping my kids off traveling 70 mph on a highway, when the recal part I had replaced less than a year ago break. This caused me to lose control and have an accident. I notified Ford of this 09/28/20 and I was informed that the recal was completed, nothing they could do. I informed them the part broke at the weld which is a defective part. Again, I was told ot their problem. This has caused my vehicle to to be towed, damage to the rear bumper and myself buying a new part out of pocket to get vehicle on road again to go to work. This is also any other problems that it may have caused due to stress on vehicle, like other toe link, tires, brakes, other suspension parts. Enclosed is part and part number that was the recal part replaced by a Ford dealership and damage to vehicle. I was lucky I did not hit the other vehicles around me, hit head on with center divider or guardrail, roll the vehicle or have serious injury.

- Oswego, NY, USA

Noticed problem with steering. When I changed lanes the vehicle continued in that direction until I corrected it. This happened several times while driving home from work so I went straight to matt bowers Ford in metairie. I was told the steering gear needed to be replaced, the module reprogrammed and an alignment. I've seen quite a few recalls concerning this but was not told that my vheicle VIN was not affected. I now see many people are complaining of the same problems. This should be looked at carefully before someone gets hurt.

- New Orleans, LA, USA

Broken toe link. Ford refusing to recognize it as a failure under Ford recall 19S17. They say it was repaired under Ford recall 17S11. Rear driver side toe link broke 7/25/20 when going over a railroad grade crossing. Oem replacement part purchased from Ford dealer broke 8/24/20 turning gently to the left. Attached picture is the original link that broke 7/25/20. Replacement part bought through Ford dealer broke in approximately the same area.

- Oakdale, MN, USA

I was driving on the highway 65 in ham lake, mn several weeks ago when I suddenly lost control of the steering. The vehicle lunged to the left towards the ditch. I was able to fishtail it back onto the road, almost rolled the vehicle and barely kept it under control. I got over to the right shoulder and call the anoka county sheriff for assistance. A deputy assisted but I don't believe a formal police report was filed. This was Sunday July 19th. We were able to get to local mechanic who looked at it the follow day and determined that the toe control link had broken. They repaired it with a new part from the local Ford dealership and the vehicle seemed fine. Last night the new part that they installed broke as well. I looked online and see that there is a recall for this exact part, the toe control link on 2011-2017 Ford Explorer. I checked the VIN on the ntsb website but it indicates that our car is not included in the recall. We had brought the car into metropolitan Ford in eden prairie earlier in the year for other recall issues. Had the recall been comprehensive, this would have been caught and fixed. At 65 mph, my daughter and I should have both been killed in the original incident. It had been several weeks since the (near) accident and we are still shaken up by it. Fortunately, last night's incident was at much slower speed. I am fearful that there are other families whose lives in danger as well. I have a photo that I took of the current (second) break that occurred that is attached.

- Minnetonka, MN, USA

This car has extremely bad sway in the rear end, it cannot be driven over 40 mph or you will lose total control of the vehicle

- Hersey, MI, USA

49000 miles, electronic steering is starting to go out. When driving moderate speeds car makes loud audible noises especially when turning the wheel. Rack and pinion will need to be replaced. Ford told me it was 100% safe to drive. Took to independent mechanic who said the exact opposite and should be replaced before it goes out heaven forbid at high speeds.family of 4 young kids, this is supposed to be a safe, family car. Ford is putting a lot of families at risk not recalling this. This car only has 49K miles. They are losing lots of return customers by not handling a safety issue properly. I hope no deaths have to happen to bring more severity to this pressing issue. If you hear a click when steering, get the car inspected asap! clicking occurs when stationary and is more intense when driving. It could go out at any moment.

- Saratoga Springs, UT, USA

The contact owns a 2016 Ford Explorer. The contact stated that at start-up or while driving and attempting to turn in either direction, there was an abnormal knocking sound coming from the vehicle. The vehicle was taken to bozard Ford Lincoln (540 outlet mall blvd, St. Augustine, fl 32084, (904) 824-1641) to be diagnosed. The strut tower and steering gear needed to replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted however, no further assistance was provided. The failure mileage 78,105.

- Ponte Verde Beach, FL, USA

I started hearing a knocking in the front end and the steering was very loose, when I turned right at first and on occasion to the left mechanic said if I had gone much further it would have broken all the way and I would have lost all control of the SUV.

- Collinsville, OK, USA

The rack & pinion steering broke and Ford is refusing to include it in the recall they have on this exact problem.

- Collinsville, OK, USA

The recalled toe link on the rear suspension broke 3 months after it was replaced and cause a crash while diving down the highway, slowing for a speed zone for a town. Involving body damage. And the vehicle was repaired and 1 week after getting it back from the dealer the link broke for a second time, while on a curve with cruise control on road conditions were dry both times.we have owned the vehicle for 6 weeks total and have only been able to drive for 2 of them.

- Fosston, MN, USA

My car was completely totaled in an accident on 10/21/19. I received very serious multiple brain bleeds, facial lac, facial & head fx's & a severe tbi. My mom rec a concussion, facial lac concussion & a fx clavicle. We stopped at the stop sign & moved to the center between the 4 lanes & stopped again & we were hit by a large roll on roll off rock carrying dump truck in the middle of the lanes. The car was completely totaled & I was in a coma & airlifted to a trauma ctr approx 40 mins away, but I was in resp arrest & not expected to live. It is unknown exactly what caused the unsafe conditions, however I never cross straight across the traffic & we had been on a very very bumpy intersection the fri before the acc on Monday & the car had not been driven since that 5 hr trip of extremely bumpy rough road conditions on interstate 95 coming through part of nc, all of SC & part of ga.

- Springfield, GA, USA

At slow speeds 20 mph and less there is significant noise when driving over bumps or transitions. At very slow speeds less than 5 mph and turning steering wheel the steering will get stuck or hesitate and make a clunking or popping sound. Seems to be stabilizer bar related. Its progressively getting worse. I also have an engine surging issue at slower speeds of 30 mph or less.

- Reno, NV, USA

Ford rear suspension toe link recall did not notify me through mail or other form and period has closed. I never received a notification letter for NHTSA recall number: 19V435 NHTSA date:Jun 10, 2019 Ford recall number: 19S17

- Long Beach, CA, USA