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Well, after going through 2 intersection fearing that I would be T-boned, I called my dealer to report the issue, and a that time was told to bring it in and they would see if its covered (5500 miles), but definitely wouldn't get a rental for a defect (Purchased the vehicle to have something dependable). So after that I called Ford directly, and was basically told the same thing (5500 miles) (Purchased for a reliable vehicle). Just a summary of hat happens, when I ty to stop my break pedal goes all the way to the floor so I'm slowing but not stopping. Get the vehicle to the shop and find out that this is a bigger problem than just me, so big that the service department is thinking a recall will happen soon due to the number of the same break issues coming into this one dealer. The 3 year 36000 mile warranty is a joke, I have to pay for third party coverage to get my truck looked at and to get a rental to get to work. (5500 miles) (Purchased for a reliable source of transportation). Ford really handled this situation poorly I guess its going to take several people getting killed before they do something about it. After this disaster, I will go with my first choice and get the GMC next time.
- Reginald N.,
Spring, TX, US
Brakes failed first thing after truck started, so when I was pulling the truck off the road into the driveway to park it, I hit my other car in the driveway. That's the first time it happened. Of course, first I blamed myself for failing to stop, then I thought of air in the brake line....
Eventually went onto the net and found that there is an issue with this on the Ecoboost trucks. This problem happened few times, once while I was driving to dealership. Once I got to the dealership, I informed them of the issue. They told me that they need to run diagnostics in order to disclose whether or not there is a recall on this truck or to tell me what the issue is. I have told them what my findings were (brake loss, noise from left front of truck. ect.) but they refused to answer. Eventually told me I can bring the truck back later on that week....what? later on that week? My brakes don't work!!!!!!!! So, I just went ahead and bought myself the stupid pump, replaced it in half hour.
Thanks to this site and Youtube, it was easy...The old pump had the housing cracked, I suspect bad casting from supplier caused the aluminum casting to crack...Anyway, I am so mad at Ford, for not taking me in with brake issue, for refusing to disclose information unless I purchase services. I bought 3 Fords, 2004 Focus (water leaks everywhere), 2004 Mustang GT (no issues), 2004 Mustang Cobra (no Issues) and 2011 F150. After their treatment I will not purchase another Ford.
London, ON, Canada