10.0
really awful- Crashes / Fires:
- 20 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 21,282 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called balise Ford (1979 boston rd, wilbraham, MA 01095, phone number: (413) 306-3049) and was informed that the part for the repair was not available. The manufacturer was made aware of the issue and did not know when the part would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 11/01/17 updated 11/2/2017
- Belchertown, MA, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called green Ford located on, 2365 browns bridge rd, gainesville, ga 30504 where it was advised that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Murrayville, GA, USA
Takata recall: Received recall notice in March 2017 and it is now almost September 2017 and nothing else has been done.
- Albuquerque, NM, USA
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (ken stoepel Ford Lincoln, located at 400 sidney baker St S kerryville, tx 78028) who stated that the parts were not available. The manufacturer was notified and did not assist. The contact stated that he did not want Ford to be exempt from repairing the vehicle. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 11/02/17
- Kerrville, TX, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The dealer (stuckey Ford and Subaru, 500 broad St, hollidaysburg, pa 16648 (814) 695-9862) was contacted and confirmed that the parts were not available for the recall remedy and owners were to wait for a second notice from the manufacturer. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Hollidaysburg, PA, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to woody anderson Ford (located in huntsville, al 35816, phone number: (256) 539-9441) and was informed that the part was not available for the repair and would notified the contact when the part became available. The manufacturer stated that another notice would be received once the parts arrived. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 10/26/17 updated 10/30/2017
- Huntsville, AL, USA
Takata recall I have not yet had this replaced, and feel it's unsafe for me to have anyone sit in the front passenger seat during operation of the vehicle.
- Gaithersburg, MD, USA
I received a letter in March 2017 stating airbags need to be replaced because of safety issues. Still not done!! this is not safe for my son to be driving. When will this be fixed.
- Eastlake, OH, USA
Takata recall. My vehicle has an airbag inflator recall as of June 1st 2016. A vehicle with a safety feature defect is not safe to drive, and loaner vehicles are not being issued. Why am I subject to injury or possible death because of a faulty part that hasn't been replaced" my car is not safe to drive because of the takata recall, and there is not yet a remedy for the recall. It's been 15 months since the recall was issued, and nothing has been done. I've been told by a Ford Motor Company customer service representative and the customer service manager, that there is no issue with the vehicle and it is safe to drive. Which is wrong because if everything was fine then there wouldn't be a recall on it. And why is it that Ford isn't giving out loaner or rental vehicles to consumers who are affected by the recall? why is it that NHTSA and Honda advise that their vehicles effected by the recall only be driven to an authorized dealer for repair, but for Ford NHTSA says they are safe to drive" it shouldn't matter what make or model, if it is affected by the recall then it isn't safe to drive. I should not be expected to drive an unsafe vehicle, just because the parts aren't available. That is putting so many lives at risk. I, as should others affected, be issued a loaner or rental vehicle at the companies expense, for having a defecting part in their vehicle. We shouldn't have to wait around like a sitting duck hoping that nothing happens. This needs to addressed and fix right away.
- Lemoore, CA, USA
The contact owns a 2009 Ford Fusion. The contact stated that NHTSA campaign number: 17V024000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in March of 2017. The dealer and manufacturer were not contacted or made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
- Mauston, WI, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (Ford of port richey in port richey, fl) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- New Port Richey, FL, USA
Takata recall. Why has Ford not yet replaced/repaired my airbag? I was notified years ago of potential death from exploding airbag, yet Ford has done nothing to rectify this.
- St Petersburg, FL, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Coccia Ford Lincoln Inc (577 E main St, wilkes-barre, pa 18702 (570) 823-8888) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact was informed that owners would receive a second notice when remedy parts become available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 09/06/17
- Plymouth, PA, USA
The contact owns a 2009 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (pierson Ford in indianapolis, Indiana) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Indianapolis, IN, USA
Takata recall. Received recall notice in July 2016 in which it stated when "parts become available". however, when reading some NHTSA's documents I noted that some vehicles that are in a hah zone should have a higher priority. My vehicle has always been registered in Florida (hot and humid) and is listed as a priority 5. the only information I have received is the July 2016 safety recall notice. What is the current status of the takata parts availability?
- Tampa, FL, USA
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (northside Ford located at 12300 san pedro ave san antonio, tx 70216) who stated that the recall parts were on backorder. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 09/01/17
- Converse, TX, USA
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the sheehy Ford dealer who stated that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 10/26/17 the consumer stated the passenger airbag began to rupture about halfway through.
- Washington, DC, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags) for the passenger frontal air bag inflator; however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and informed the contact that recall remedy parts were not available. The contact inquired with multiple unknown dealers who stated that parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Westlake, OH, USA
The contact owns a 2009 Ford Fusion. While operating the vehicle, the air bag sensor remained illuminated. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer and local dealer (germain Ford in columbus, Ohio) were both notified of the failure. The failure mileage was 107,000.
- Columbus, OH, USA
- Kansas City, MO, USA