The contact owns a 2010 Ford Fusion. The contact stated while starting the vehicle, the power steering failed to function as designed; however, the power steering functionality was available while the vehicle was turned off. There were no warning lights illuminated. The vehicle was taken to the dealer and diagnosed with an electronic steering gear failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.

- Venice, FL, USA

While driving vehicle in normal weather conditions, power steering suddenly went out unexpectedly while driving myself, mother, and grandmother to the store. There was no warning and car was driving just fine prior to the power steering failure. Had to pull off road and call tow truck as i was unable to steer vehicle which was extremely dangerous. I am thankful I was not on freeway. Once power steering went out, power assist failure light came on dash. Car was towed to Ford dealership and was told dtc u3000 code came up when scanned meaning power steering gear (rack and pinion) needed to be replaced and car no longer drivable. Repair cost $2200 at Ford dealership. Car still not repaired as I can-€™t afford the repair. I understand some 2010-2015 fusions had same problem and were recalled and repaired. Frustrated as my vehicle has not been recalled for same issue as other models. Car has 133,000 miles and always been maintained.

- Milan , MI, USA