pretty bad
Typical Repair Cost:
Average Mileage:
107,182 miles
Total Complaints:
57 complaints

Most common solutions:

  1. not sure (27 reports)
  2. Recall (12 reports)
  3. replace steering assembly (11 reports)
  4. replaced steering rack (7 reports)
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This problem may be covered under warranty. Ask your Ford dealer.

problem #57

Oct 152015

Fusion SEL 2.4L I4

  • Automatic transmission
  • 55,000 miles

I was driving back from a vendor show yesterday and my message center lit up. It advised to Service AdvanceTrac and Service Power Steering soon. Not long after the message center displayed Service Power Steering NOW, and not long after the power steering went completely out.

I started doing some research online to see what others were experiencing. A lot with the same stuff dating back to 2011. On the last page someone posted that there was a recall issued on May 27, 2015 by Ford for 2011-2012 Ford Fusions manufactured at the Hermasillo Plant in Mexico between the dates of 09/07/2011 to October 2012.

I went out and checked the sticker inside my door and it had a manufacture date of 12/2010, so I then decoded the VIN, just google Ford VIN Decode, and it will tell you what plant it was manufactured at. Just to be sure, I checked the NHSTA website and entered my VIN to check for recalls, and sure enough it popped up. I know for the recall dates, the 09-07-2015 was definitely the start date, I'm not completely sure about the 10/12, but if its not, its close. Hope this helps out a few of y'all.

- , Lexington, KY, USA

problem #56

Oct 102015

Fusion LS 4 cyl

  • Automatic transmission
  • 109,458 miles

On 10/10/15, while driving 30 miles per hour, my SERVICE POWER STEERING NOW and SERVICE ADV TRAC lights both came on. It became difficult to turn into a parking lot, while I surveyed the issue. Once realizing, that the power steering is electric, I drove the car home.....using all the power I could to utilize the steering wheel.

Since it happened on a Saturday, i just parked the car until the next business day and called the dealership to get advice as to what the issue could be. After being advising they had never heard of such an issue and advising that it would cost a few hundred dollars for a diagnostic, I had it towed to my to my personal mechanic.

After paying for tow and diagnostic - close to $300. I was advised to get brand new tires and that might correct the issue. The tires were in need of replacement, however I am not stupid enough to believe that tires caused my power steering to go completely out! The mechanic advised that since the power steering had sensor that were directly affected by the tires......the tires should be replaced first before anything else can be diagnosed.

After speaking with a couple of male friends and explaining the situation to them, it was suggested that I do some research of my own. Looking at the Ford website and placing my VIN number to check for recalls. I found out that Reprogram Power Steering Control Module is the recall list. This prompted me to call the dealership back to advise what I found to be told that only certain codes would apply and if my mechanic didn't provide that information, I would need to have them run a new diagnostic and would be responsible for the cost of the new diagnostic. Well, lucky I did obtain the code from my mechanic and a couple of the codes provided were listed with Ford.

Now to have the vehicle transported to the dealership for the repair.

- , Tulsa, OK, USA

problem #55

Nov 302015

Fusion SE 3.0L

  • Automatic transmission
  • 56,000 miles


- , Greenwood, IN, USA

problem #54

Nov 062015

Fusion SE

  • Automatic transmission
  • 78,000 miles

2011 Ford Fusion...all was well then BAM all sorts of lights and dingers going off telling me to service Power Steering and Traction. After reading other complaints, I am concerned! I made an appointment for service, but it will not take place for a few days. In the mean time, I am scared to death to drive the POS.

- , Auburn, MI, USA

problem #53

Oct 022015

Fusion SEL 2.5L

  • Automatic transmission
  • 71,000 miles

2011 Ford Fusion I was driving and service advancetrac came on. Turn off car started it and check advancetrac now come on. Lost power steering completely. Talk to Ford mechanic, they didn't know what cause this or even heard about this happening. Maybe can update their mechanic more. You know how frustrating it is to call a Ford garage and they haven't heard about this problem and cannot give you a clue. Especially on a weekend and you have to worry about it for two days, lost a lot of sleep so far. Trying to figure out how to pay for a problem I don't know what is yet.

- , Waterloo, IA, USA

problem #52

Oct 012015


  • Automatic transmission
  • 86,140 miles

Backing out of parking lot started turning and couldn't turn steering wheel. Car cut off by itself. I was blocking traffic in the parking lot both ways.I am so upset and I feel lost because it appears that the dealer knew about all the problems and did not tell us about them.

- , Anaheim, CA, USA

problem #51

Sep 302015

Fusion SE 4 cyl

  • Automatic transmission
  • 77,671 miles

In June of 2013 I had my first power steering failure on the highway driving around 65 miles a hour. I pulled over to check the power steering fluid, not knowing it didn't have any. Seeing that the power brake fluid was a little low, I got back in the car and drove about 2 miles down the road to a service station and bought some power steering fluid, putting it in my brake reservoir not thinking. Got back in the car and it was fine and when I got home checked again and realized what I did. Removed the fluid and all was well. Then after that I just kept having the same problem another 5 times but knew to shut the engine off and restart it.

After the first time in June I went to the Ford dealer and had it checked out but they couldn't find anything wrong and charged me $134 but said if there was a recall, I would get my money back. Well this year in June, US DOT NHTSA announced a recall "Loss of Power Steering Assist "NHTSA Campaign Number;15V34000 with a phone # 1-888-327-4236. With this information I went to my dealer who in turn checked with Ford Motor Co. of Canada and said there was a recall and okayed the repair to reset the computer.

This was done on Monday Sept.28, 2015.The next day I had the same problem and went back to the dealer on the 30th. Today they found a code in the computer and told me that was good news.They kept the car for a few hours and gave me a lift home. A couple of hours later they called me and told me they had to change the power steering box and it will be covered under Ford's extended warranty. No cost to me. {A $3000 approx repair.} I have a 2 to 3 week wait for them to get the part and then it will be fixed. I hope for good. Hats off to the Montmorency Ford in Brossard Quebec.

PS they will probably give me back the $134 I spent to have it checked out last year.

- , st.hubert, QC, Canada

problem #50

Aug 012015

Fusion SE 2.5L I4

  • Automatic transmission
  • 56,173 miles

My husband and I were out doing some Saturday morning running around. We went into the store and came out, started the engine and all these warning lights came on. I tried to turn the steering wheel and it was very hard to turn, so my husband had to drive it home and on the way we stopped by our local Autozone and we were told that this car was controlled by an electric system, so now we are stuck.

We both work in totally opposite directions, so we are now burdened with having to try to get it repaired somewhere reasonable. I just purchased the car used from a dealership in January of 2014. This is going to cause a great financial burden to the household. If I had known that this was a possibility with this particular vehicle I never would have purchased it. I should have researched it more. I could just hang myself. This has caused me a tremendous amount of stress and anxiety after reading all the other horror stories associated with this same problem. I am devastated and angry. Ford used to have such a good reputation and for them to manufacture and sell cars with this type of deficiency is deplorable.

- , Waco, TX, USA

problem #49

Sep 162015

Fusion SEL 4 cyl

  • Automatic transmission
  • 47,000 miles

Supposedly there is a recall for this problem but when we took it in, they say this car is not under the recall. How can this car not be on the recall when it obviously has the problem indicated on the recall. Ford claims it depends where car was made if it is under recall or not, so why do I have the problem it is recalled for. Please call Ford and add to this complaint they tell us enough calls and we will all get a refund on the 1,500 dollars we spent to fix the car we are still paying for. Here is the number 1-800-392-3673 make them do what is right....

- , Wichita, KS, USA

problem #48

Sep 122015

Fusion SEL

  • Automatic transmission
  • 91,700 miles

September 12, 2015 - I was on the freeway when the power steering all but locked up. A message - 'Power Steering Assist Failure' - appeared on the dashboard. There was only enough play in the wheel to turn 1/4 of the way to the left and 1/8 to the right. I was unable to successfully turn off to the shoulder. I sped up and drove as far down the freeway and as far away from traffic to where I could shut the engine off and restart it, restoring the power steering and clearing the dashboard message.

I took the car to the Ford dealership: They said all they could do is follow Ford's prescribed protocol, which is to re-program the power steering module and then drive it 25 miles to see if the tech can recreate the steering failure. The car drove perfectly. The situation is now left where the dealership has an open ticket on my car...meaning if it happens again, I can bring the car back and they will replace the power steering module free of charge (covered under warranty). If I'm not in the hospital or morgue. There really needs to be a recall on this model.

- , San Diego, USA

problem #47

May 172015

Fusion 4.0L

  • Automatic transmission
  • 60,000 miles

So I'm seeing the same problem complained about on this site for my power steering problem. I would think Ford would have had a recall on this issue. I am a single mother with hardly any income. I am sick about the cost to fix my car. I called Ford Corporate and spoke to someone about his issue and asked if there were any recalls. They told me "no" of course. However, he did tell me that I did the right thing to call corporate because if enough people call them, this is how they decide if a recall needs to be granted.

PLEASE, if you have complained on this site about this issue with your power steering issue, call corporate 1-800-392-3673 and voice your concern. This could help ALL OF US. As long as you have proof that you paid to have this fixed, it doesn't matter how long ago. Ford would most like reimburse you. Please take the time and call the above number and report your situation. They need to hear our concerns so they can fix this problem before others have the same issue. I cannot afford to pay this and I am so beside myself as to how I will get my car fixed. Nobody has $2,000 to just hand over to Ford. Well maybe some do but I don't. Thanks people, I appreciate your efforts to get this situation under control...please call NOW.

- , Buffalo, MN, USA

problem #46

Jun 182014


  • Automatic transmission
  • 45,000 miles

While backing up, my Fusion steering will lock and a power steering failure message will come up. I have to put the car back in park and then turn it off and start over. Typically, this is only required once but, of course, the day I was going to pick up my daughter to take her to the Emergency Room at 4 a.m., it locked up TWICE! Scary! If this happens while I'm going forward! Keep waiting for the recall!

- , Bloomington, IL, USA

problem #45

Jun 292015

Fusion SE

  • Automatic transmission
  • 42,500 miles

Yesterday, about 5:45 pm, which is rush hour traffic in Dallas, Texas, I was driving 70 mph down George Bush Tollway when without any warning, the power steering went out on my 2011 Ford Fusion. The traction control icon lit up on the dashboard and the dashboard read Power Steering Assist Faulty. I had no idea what had happened or why this was happening. I was able to get off the tollway without injury to myself or the other drivers around me and pull into a parking lot.

I called my husband who advised to turn the car off and back on, which I did, and the lights were off and the power steering was back. This car with this problem is a DANGER to everyone on the road. It happens with NO WARNING!! I cannot imagine if an inexperienced driver or an elderly person had this happen to them. It was next to impossible to steer the car. By the grace of God, I was extremely fortunate. I cannot believe Ford has not immediately recalled this.

This car is a ROAD HAZARD and a murder waiting to happen. Ford Motor Company, you must RECALL this immediately before someone is killed, if they haven't been already. My husband took the car this morning to North Central Ford in Richardson, Texas, where I purchased the car. We have yet to see if they will fix it with no cost to me or what the actual fix will be or how long they will have the car. The biggest problem is that I have lost my trust in my car, which I depend on to keep my family safe, and I have lost my trust in Ford Motor Company.

- , Allen, TX, USA

problem #44

Jun 292015

Fusion SE 2.5L L4

  • Automatic transmission
  • 89,000 miles

Went over too a buddy's house then went leave and could hardly turn the wheel. A warning light came on saying service advanced trac and service power steering so I turned the car off and went and got my buddy, who tried to drive it and had the same problem. Still doesn't work. Had to borrow his other car so I could make it home. From the sounds of things on here, its going to be more than I can afford. So either Ford does there job right and fix this damn thing or I'm switching auto makers

- , Depauw, IN, USA

problem #43

Oct 222014

Fusion SEL 3.5L

  • Automatic transmission
  • 71,595 miles

On 10/22/2014 my wife was driving home from Halifax and felt it very difficult to steer on the highway so she reduced speed to a slow pace and had difficulty turning into the driveway. I took the vehicle to the local garage to determine the problem. They did not have the required testing equipment to find the code problem, so advised I take it to the dealer Fairly and Stevens. They could not diagnose the problem so they had to contact Ford Motor company who advised what to do.

The cost to us was cdn $1,113.83. The next day I contacted Ford about the safety of the problem and suggested it should be covered by warranty or a recall since it was a known fact that Ford had a problem with the steering.This just caused more grief and frustration with a fear that something would reoccur. The person I talked to said to keep the receipt as there may be a recall. I am completely disgusted with the Ford Motor company and the local dealer Fairly and Stevens that I have told the dealer I will never purchase another Ford. All I received from the reception was that I am sorry but nothing from the owners or mechanical staff. Good bye Ford

- , Middle Sackville, NS, Canada

problem #42

May 252015


  • Automatic transmission
  • 100,000 miles

My husband went to drive his car home and the steering wheel would not turn. A warning light came on indication power steering failure. He turn the car off then on again and it reset, allowing him to drive home. This happens repeatedly on a daily basis. This car is barely 4 years old, very well taken care of and is still being paid for. It's extremely disappointing that this seems to be a known failure that FORD has actually recalled on other vehicles but not the Fusion. Having your power steering go out while driving is lethal. Someone will get killed by an accident with this failure. I really don't appreciate having to fork out almost 2k to get this fixed.

- , Sanger, TX, USA

problem #41

Mar 162015

Fusion SE

  • Automatic transmission
  • 32,608 miles

The power steering rack went out on my 2011 Ford Fusion. I could not drive it while being fixed which was a pain, but I did get a loner vehicle to use for the gas used while being fixed. I paid to have the vehicle towed to the Ford garage. It sat for the weekend. After the diagnosis I had to come into town (17 miles) to pay for the part before it would be ordered. The problem occurred on a Thursday and it was repaired the following Wednesday at the end of the day. Total bill was $1708 and change. With a three warranty it was not covered. However there have been 94 complaints on the vehicle model of which 39 were for the power steering rack. Other Fusion models were fixed under a recall. I believe mine should also be covered by Ford because other models were covered. I am fortunate the power steering went out on a city street and not on an interstate highway while I was driving the previous week driving at 65 mph. I am 71 year old widow and do not drive recklessly. Many power steering racks last well over 100,000 miles. I really don't feel safe in this car anymore. I probably will be car shopping at another brand dealer.

- , Nekoosa, WI, USA

problem #40

Jun 022014

Fusion SE

  • Automatic transmission
  • 90,504 miles

I purchased this car used. I have checked for any recalls and I keep getting the run around. There is no recall on the power steering on the 2011 Ford Fusion. That is bull to me. I can't afford to pay for this part to be repaired. People keep coming to me saying that they saw it somewhere that it had a recall, but when I took it to the Ford place they said no.. This is their mistake. When they built this car they put in an electric pump. I would like some justice. That means it needs to be repaired by the company that produced these cars. I am not the only one this has or will happen to..The car is a very nice car, but this is ridiculous. So I am asking the courts to reconsider..

- , Erwin, NC, USA

problem #39

May 092013

Fusion LS 4

  • Automatic transmission
  • 45,000 miles

We bought this 2011 Ford Fusion... everyone said it was such a great car, so we bought one....a few months after we bought it (used) driving down the road lost all control of the power steering. No warnings that it was going to go out, until after it did. Thankfully my husband was driving. I can't drive the car and we don't have the money to fix the problem and pay the payments. It is going to cost us 2200 dollars to fix it and we have done a lot of research and a lot of the Fusions and other models have the same issue they have recalled some of the other ones but not the Fusion and we think that this is a MAJOR problem and would like it fixed....

- , Gladewater, TX, USA

problem #38

Feb 142015

Fusion SE 4 cyl

  • Automatic transmission
  • 72,234 miles

I have a 2011 Ford Fusion SE that I have not even had for a year, bought from an authorized dealership. The steering gear has to be replaced, there is a pending recall for the issues but upon speaking with Ford it seems my car is not on the list when it should be. I'm having the exact same issue in question but cannot get any help.

The error popped up on my dash and I immediately contacted my local Ford Dealer to take it in but was unable to make it there due to the steering completely locked up. No one wants to help or assist in the matter, all they can say is sorry. I mean, does someone have to die or be severely injured before something is done and sue Ford before any action is taken. It is a very serious issue. Luckily I was not on the interstate with my two children when the steering goes completely out.

These companies should be liable and held accountable for their faulty and poor work that they have done putting these vehicles together. I will never in my life purchase another Ford vehicle, they are unsafe and Ford does not want to take the responsibility for them. Where is the justice? For a single poor working mother like myself there is none and there response, we are sorry. Sorry doesn't fix my vehicle or keep my family safe when we pull out onto the road in a vehicle that we think is safe.

- , glasgow, KY, USA

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