The contact owned a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics), a few months approximately four months after the vehicle was destroyed. The contact stated that while making a right turn at approximately 10 mph, the brake pedal was depressed but the vehicle continued to move forward striking a crosswalk pole. A police report was filed and the vehicle was towed to a lot and then taken to an independent mechanic where it was not able to be repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

- Union City, GA, USA

I got an email from carfax that there was a recall on my vehicle for brake lines, upon research I confirmed with my VIN & called Ford of Janesville, they told me in March there was no remedy yet, more than a month has passed and there is still no remedy this poses a huge safety risk to drive due to brake fluid leaking out & potentially causing the brakes to not function & cause an accident. Prior to the recall notification my brakes randomly started making a very loud disturbing noise not caused by brake pads/rotors as my vehicle has been inspected by a mechanic employed through the city of Milton. This causes a very serious and dangerous risk to my driving and the driving of others in the event my brakes do not work anymore.

- Janesville, WI, USA

One expects more of a company with your fine reputation and long history. Therefore, I feel sure you will know how to solve my car problem. Since May 9, 2017, I have taken my 2016 Ford Fusion to Ford Dealerships to repair the -??Park Brake Malfunction Light, Service Now!-?? on my car. Whereas, today, it-??s still not fixed. Background On November 17, 2015, I went to purchase an extended warranty, for my 2011 Ford Fusion. However, the Finance Manager at Randall Reed-??s Park Cities Ford gave me the option to buy a new car. Unlike most car customers, I did not have the opportunity to select a vehicle from the car fleet or showroom floor. He, himself selected the new 2016 Ford Fusion vehicle with approximately 18 miles and prepared the paper work for my signature. Facts I have taken my car to the Ford Dealerships 18 times to have the -??Park Brake Malfunction Light-?? fixed. Again, on March 6, 2023, the same problem keeps reoccurring. Every time the Park Brake Malfunction Light comes on there are two more lights from the Brake Systems that appears. After repeated repairs visits, this problem is still on going. As a value Ford customer, I should not have to consistently deal with this car problem on a monthly basis. As of yesterday April 10,2023, the light came back on. Here are the Facts. Below is a listing of the dates of repairs (see attached Invoices) 1. May 9, 2017 2. February 1, 2018 3. March 26, 2018 4. May 10, 2018 5. June 18, 2018 6. September 6, 2018 7. December 17, 2019 8. April 22, 2019 9. May 17, 2019 ( pickup car and returned) 10. August 23, 2019 11. September 16, 2019 12. August 31, 2020 13. September 23, 2020 ( in the shop now) 14. June 10,2021 15. August 23,2021 16. February 25,2022 17. December 7,2022 18. March 6,2023

- Dallas, TX, USA

I was driving and when I proceeded to brake I felt something pop and my brake peddle went all the way down I could feel like air

- Lindsay, CA, USA

Brake line hose burst causing the brakes to fail while driving. I was not able to stop the car had to pull the emergency brake.This is the third time in two years.

- Lebanon, PA, USA

The brake lines ruptured and the pedal went to the floor on the drivers side front wheel. It is in for service right now at Auto ER at 2383 SW Archer Rd, Gainesville, FL 32608.

- Gainesville, FL, USA

On 11/18/22, I left the house to pick my son up from school. Several blocks later, I tried to stop at a stop sign and found I had no brakes. The brake pedal pushed all the way to the floor with no resistance and little effect. Prior to this moment, there was no indication of brake troubles. Thankfully, I was not yet in the school zone, which could have been disastrous. I was able to slowly navigate back home, where we checked and filled the brake fluid, which promptly and completely drained on our driveway. Only after this time did the low brake fluid light come on. I had to have my car towed to a mechanic, where they found the right front brake hose was split open and the left front hose was bulging dangerously. Both front hoses were replaced, costing over $400 in parts, labor, and towing.

- Mount Horeb, WI, USA

While driving at a high rate of speed the vehicle-€™s brakes completely failed nearly causing a serious crash. The car ended up rolling up and over a median causing damage to the vehicle. Upon inspection the from right brake hose ruptured causing a complete loss of brake fluid and loss of braking ability.

- Menomonie, WI, USA

Break hose was recalled by Ford but Ford refused to fix it until it broke. I expressed my concerns about safety and was told by the dealership they hadn-€™t seen the hose break yet. While driving my break fluid suddenly went out and my peddle dropped to the floor. I barely missed hitting someone with my car. I called the dealership and was told I-€™d have to bring the car in next week. I called cs and expressed concern and was told I could take it to another one even though I was scared to drive it that far. I called the other dealerships and no one answered. Another repair shop got me right in and it was in fact the hose that broke.

- Jeffersonville , IN, USA

The front brake hoses broke. We received a Customer Satisfaction Program notice from Ford the week before this happened. I called the dealer to get information and wanted them to check my car, but they said it was not necessary. The car was driven on a major highway, the brake fluid came out and not even a mile later, the brake fluid light came on, and i could not stop the car. The brake pedal was to the floor! Luckily, and I mean luckily, I was able to turn into a parking lot. The car was towed to the dealer, where they determined the above. The car has been repaired with "newly designed" hoses. Ford was surely aware of the problem, but did not issue a recall. Truly unbelievable!

- Edison, NJ, USA

On September 13, 2022, car was parked and idling. Heard/felt small pop. Pressed brake pedal to put vehicle in gear and pedal felt much softer than usual and was able to press to floor without effort. Noticed that AC air warmed up was well. Eventually noticed smoke wafting up from engine compartment on passenger side. inspected right front tire and saw oily spots on to inner side of wheel rim. popped hood and oily substance all over inside passenger side of engine compartment, particularly on serpentine belt, explaining the warming air from AC. While I could build up brake pedal pressure it never lasted long and pedal would become soft and press to the floor. Carefully drove car to local dealership and was informed about a "Customer Satisfaction Program" for the vehicle allowing for a one-time replacement of the front brake flexible hoses. Vehicle is currently being repaired.

- Cedar Falls , IA, USA

Ford dealer has the part but refuse to repair it for me claiming FORD manufacture hasn-€™t issued the official recall letter. It has been 3 months that I am not able to use my car. Please let me know when I can get this recall repaired. Thank you!

- Emeryville , CA, USA

The contact owns a 2016 Ford Fusion. The contact stated the brake lights were continuously illuminated. The contact taped the brake button in to stop the warning light from appearing. The contact also stated that the failure caused the battery to drain. There was also a failure while accelerating with the RPM being inoperable while depressing the accelerator pedal down to the floorboard. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 53,000.

- Fort Worth, TX, USA

Brakes failed while driving at low speed. Found brake fluid on inside of drivers side front. Broken brake line

- Jonesville, SC, USA

December 2021 right front brake hose failed. Was replaced. July 2022 left front brake line failed. in shop to be replaced. Brake failure puts all in vehicle at risk as well anyone in vehicle i was following. there was no warning just a "pop" and no breaks when pedal was pushed. December 2021 occurred at 87437 miles July 2022 occurred at 94040 miles this is a serious safety issue and needs to be addressed by NTSA. it is not the only report of this failure on this vehicle or vehicles of prior years and Ford Motor Company doesn't seem to care about the failure or the safety of their owners.

- Woodbridge, VA, USA

While I am driving, the "Service AdvanceTrac" light comes on and flashes between these two error messages: "Hillside Start Assist Not Available" "Check Rear Park Aid" While these lights are flashing, the ABS light, airbag light, and the stability control light all come on and stay on, as well as the power steering goes out. This happens at random times, driving on expressways, in local stop and go traffic. In addition, the times the lights are not blinking and power steering is out, the brake pulses when you use it as if the ABS system was triggered- but for no reason. The road is fine, driving conditions are perfect--- no reason at all for it to happen. I bought the car from Dana Ford in August 2020 and brought it in over 6 times for this problem. Dana Ford had my car for well over 6 of the first 9 months I had it, and it was never fixed while under warranty. They claimed when they took it on a test drive, there was no problem, even though they told me they can see all the error messages the car gives on their computers and even though I have many many pictures and videos of the problem. I"m driving around with kids in the car, and my steering goes out, and if that isnt happening, my brakes are pulsing and skipping. Dana Ford jerked me around until my warranty was up---never fixing it.

- Staten Island, NY, USA

While driving the vehicle made An alert sound and the -€œpark hill assist-€ unavailable sign came on. No other warning lights on dashboard.Once I got to the destination I realized all of the parking brake were still on even though the vehicle was turned off. Also noticed a little plastic piece was in pieces under the brake pedal on the floor. The vehicle now does not engage out of park or the brake lights turn on. Dealer said there-€™s no recall at the moment for the vehicle of any kind in regards to brakes. They are asking to take the vehicle in to pay for a diagnostic. Seems silly that something that involves safety such as brake light switch pad stopper would be defective and the dealer not want to make it right

- Homestead, FL, USA

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 30mph when the vehicle failed to brake while the brake pedal was depressed. The contact was able to pull over and drive to a local mechanic where it was diagnosed with needing a brake hose replaced. The contact stated no warning lights were illuminated The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximately 195,610.

- Monroe, GA, USA

I was driving on the highway straight with cruise control set and suddenly it felt like I hit a huge pothole, but I didnt. Shortly after 4 dash lights came on which are the ABS, traction control, traction control off, and tire pressure monitor fault. Steering is harder and brakes do not work sometimes. The code, when hooked up comes back as ABS module system. Also after this incident the bluetooth in the car disconnects randomly about every 3 days. I have to unhook the battery to rest it to be able to use the bluetooth function again.

- Baldwin City, KS, USA

Failed break booster, got breaks replaced and had the car looked at, I continued to having problems breaking and car would stall when coming to a stop took it to 3 other mechanics before finding the problem

- Uxbridge, MA, USA