10.0

really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
29,216 miles

About These NHTSA Complaints:

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problem #64

Jan 222024

Fusion

  • miles
I went to pick my daughter up from school as usual and the brakes would not work when I tried to stop in the turn loop. It caused me to crash the side of the car into a cement light post.

- Merrillville, IN, USA

problem #63

Nov 282023

Fusion

  • miles
Ford Dealership is refusing to preform the brake line recall 23S12, if I do not purchase new lug nuts saying that they are swollen, deformed. I called the corporates number and they told me they are aware of the issues with the lug nuts, but also said I would have to pay out of pocket for them to preform the brake line recall. I'm now worried about the condition of the lug nuts since the hold they wheel on as well as the brake line in the above mentioned recall which they are refusing to service without taking payment over a recall !!!

- Millington, TN, USA

problem #62

Aug 212023

Fusion

  • miles
Brake Booster Failed. No warning lights prior. I was driving when all of the sudden my brakes stopped working and brake pedal became very stiff and extremely hard to press down. I almost hit the car in front of me but fortunately was able to swerve on to the shoulder and had to take a right through a red light and was able to roll the car to a stop almost 40 yards further. I could have caused a severe accident. I see now there is recall for the same issue on F-150 trucks. I definitely think this needs to be a recall as I could have been severely inured or possibly fatally injured. My brakes do not work properly and the brake pedal is extremely hard to press down. The Ford dealership ran a diagnostic and stated, Replace engine camshaft, vacuum pump and related gaskets and hardware. Do not recommend driving vehicle until all repairs are performed. The vacuum pump is the brake booster pump recalled on other ford vehicles. This is a safety issue 100 percent as brakes suddenly stopped working at a high rate of speed not allowing driver proper stopping distance. My car is still not drivable because I can not properly brake at a safe stopping distance. It takes all my leg force just to start slowing down a tiny bit. This needs to be resolved right away.

- Arlington Heights, IL, USA

problem #61

Aug 032022

Fusion

  • miles
My driver door lock light will not glow when I lock my vehicle. Transmission is slipping and has a recall on it. Front brakes has a recall.

- Meridian , MS, USA

problem #60

Oct 112023

Fusion

  • 130,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics). The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

- Arlington, TX, USA

problem #59

Sep 272023

Fusion

  • miles
Coolant leak into engine causing over heating 24/7, damaging and leaking into combustion chamber, spark plugs had to be replaced, engine needs another replacement after I had replaced it the first week I got it with the vehicle-??s warranty, engine is at risk for engine fire and failure. Transmission shifter cable replacement, became detached and damaged, car was stuck in reverse twice and had to be towed to mechanic. Current Recall on breaks because of possible fluid leak for ford fusions, at risk for crash. Engine currently is shakey when you first start it up.

- Los Angeles, CA, USA

problem #58

Sep 012023

Fusion

  • miles
August 15, 2023 factory recall (Manufacturer recall 23S12) repaired by Ford dealer for FRONT brake fluid leak. Three weeks later I noticed an increased in the brake pedal travel, checked brake fluid which confirmed why brake pedal had more travel. Topped off brake fluid. Drove for a few days and again brake pedal travel increased. Took car to an independent certified auto repair shop and they confirmed the REAR brake line was leaking. Shop owner had to replace the brake actuator which was damaged by the brake fluid leak.

- Pemberton, NJ, USA

problem #57

Sep 042023

Fusion

  • 77,300 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving 40 MPH, the contact heard an abnormal sound and became aware that when the brake was depressed, the brakes failed to operate as needed. No warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,300. The VIN was not available.

- Charlotte, NC, USA

problem #56

Sep 122023

Fusion

  • 86,854 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH and approaching a stop light, the brake pedal was depressed; however, the brakes was inoperable. The contact stated that she was able to slow the vehicle by driving up a hill. The contact stated she was able to use the parking brake to securely park the vehicle. The contact stated she was able to drive the vehicle to a local independent mechanic. The vehicle was diagnosed but no brake pedal nor brake system failure was found. The contact was informed that the vacuum booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,854.

- Millersville, MD, USA

problem #55

Sep 012023

Fusion

  • miles
This incident has happened to me more than once in the past few months. I am driving along the highway and all of a sudden I lose my power steering. The dashboard reads STEERING ASSIST FAULT. Service required. As well as Service Advance Trac. Safety issue because going at moderate speed to get onto highway and losing all power steering could cause me to go off road if in bad weather like rain or snow. In each situation all it took was me pulling off road and resetting the car by turning engine off and then turning it back on. I have take it to a Ford dealership near me and they ran a full diagnostics but couldnt find anything really wrong with it but it continues to happen at least once a month. Ive read similar incidents with Ford Fusion owners on Google and they werent sure as I that if it was the brake sensor or ABS Module that needs to be replaced. Any assistance or advice you could give me would be appreciated.

- Encinal, TX, USA

problem #54

Aug 122023

Fusion

  • miles
My brakes failed. Pedal went to the floor. Brake fluid leaked out. Extremely terrifying.

- Haverhill, MA, USA

problem #53

Aug 042023

Fusion

  • miles
on Friday8/04/2023, my wife backed out of the garage and down the driveway. As she did she wanted my help to reset the radio and applied the brakes and tried to put the Fusion in park. She turned off the ignition but the vehicle continued to roll back and she applied the parking brake to stop the car. When she tried to restart the car, the car would not turnover and the shifter was locked in park. I was not able to start the vehicle by jump starting the car. I called the Ford dealer and the service department man told me there was no recall on our Ford Fusion for the shifter bushing. When I checked the shifter cable, I could see that the cable was off the the transmission linkage post and the bushing seemed to be nearly totally missing. I put the cable back on the transmission linkage post and was able to shift the transmission and could star the car. I drove the car back into the garage as it is a level surface. There was no prior indication or warning that this problem may happen. I plan to go to the Ford dealer in the morning when they open as they are closed on the weekend. No injuries or property damage happened. I am unable to determine if any damage to the cars powertrain was sustained.

- Paragould, AR, USA

problem #52

Jul 102023

Fusion

  • miles
Brakes went out while driving on the interstate, brake fluid level low light came on. Myslef and others were at great risk as I was traveling at high speeds without a way to brake. Got it towed to a repair shop and was confirmed to be the front brake hoses. There were no warning signs of this happening.

- Pensacola, FL, USA

problem #51

Jun 062023

Fusion

  • miles
I got into an accident around May 3rd. Roughly around 11 pm to 12 am. To inform whomever is reading, none of the issues I will list have happened prior to this event. At the accident my car would not turn on, and it would not lock. As well as a piece of the car had broke off. I took my car to Mike's auto body for repairs. When the person inspecting the car had reviewed what was wrong with my 2016 Ford Fusion, I was informed part of the issue was the starter. I was informed by Nick a staff member of Mike's auto body, that the piece was replaced. After I had picked up my car on June 6, 2023 as per the receipt from my payment. The first time the event happened was on around June 6th to June 20th (I know it happened on a rainy Tuesday or Wednesday anywhere from 7am to 8am prior to Thursday June 22nd.) My car flashed "See manual" on my dash board. The air bag light had turned on. My car would not accelerate, the brakes functioned at this point, but when I pulled off the road and parked my car shook. When I had turned my car off, took out the keys, and turned it on again the problem was "resolved" and I was able to continue driving to work. I had called the auto shop and eventually left my car with the auto shop to be safe. The next event happened on Thursday June 22nd at 4:10 pm after I had picked it up from the auto shop when Nick had informed me my car was safe and nothing was reading on the scanner. (I took a picture of the dash board to show the message) and turned my car back into the auto shop. To note, the brakes did not work during this time. The next time it happened was the first time I drove my car again after picking it up from Mike's auto shop. July 1st at 12:47 pm. The same stuff happened. I recorded on video what my car was doing. My car decelerate when my foot was still on the gas, the brakes were not working, hot air out of the ac, car shaking. It happened 10+ times today (7/15/23) after leaving the dealership to fix a recall I have several videos of

- Spring Hill, FL, USA

problem #50

Jul 102023

Fusion

  • miles
Safety Recall 23S12/23v162 recalls with problem with FRONT brake flexible hoses...same problem exists with these hoses on REAR brakes. Notified dealer where I purchased but the service department was not interested in an u reporting

- Abingdon, MD, USA

problem #49

Mar 112023

Fusion

  • miles
I take it to mechanic they say my car have transmission problems is making lot noise and stop and go really crazy. The dealer say there is nothing wrong with car. The. Brakes sometimes get me scared when I drive I feel we r not safe. No and they can-??t fix it because they don-??t have the part for the brakes. The msg was check owner manual something like that which can mean lots different problems in ur vehicle.

- Citrus Heights , CA, USA

problem #48

May 242023

Fusion

  • miles
Breaks went out while driving with my child in the vehicle, called local Ford dealer and they first tried to say it could be a few reasons other than the recall, but it is the Break line that's leaking, no indication light has came on in my vehicle ford will not accept the vehicle because there is no remedy this has not only put both our lives amongst many others on the road, my car is also financed I'm a single mother who has to be able to go to work SAFELY and I feel that ford is just not being held responsible for the repairs that's due to there fault. This had now put us in an extreme hardship.

- Loganville, GA, USA

problem #47

May 182023

Fusion

  • miles
The contact's wife owns a 2016 Ford Fusion. The contact received a recall notice for NHTSA Campaign Number:23V162000(Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that while driving at 65 MPH, the brake pedal depressed to the floorboard as he approached a highway exit. The brake fluid warning light appeared on the instrument panel as the contact immediately applied his emergency brake. The dealer had been notified about the recall and informed him that they could not assist him. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repaired. The failure mileage was 179,000. VIN tool confirms parts not yet available.

- Costa Mesa, CA, USA

problem #46

Mar 152023

Fusion

  • 158,836 miles
Car started getting warning that says service AdvanceTrac. Hill assistance not available. It started around March 15th. The lights of the ABS and 2 others come on and then off. I would come into my car and the floor mat on the driver side would be wet no rain or anything outside. Yesterday, brake fluid light came on and breaks went completely out. I have a recall on my vehicle that I-??m pretty sure relates to this issue. I-??m looking to get repaired

- Milwaukee , WI, USA

problem #45

Jan 032023

Fusion

  • miles
I began receiving a brake line warning that my system was leaking, and needed to be filled. I replaced the brake fluid in my vehicle, and less than two hours later the car said the same warning. I couldn-??t brake without pushing the brake all the way too the floor

- Rochester, MN, USA

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