10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
34,178 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #18

Jun 252019

Fusion

  • 31,200 miles
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA campaign number: 19V416000 (wheels), but the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called romano Ford (5431 N burdick St, fayetteville, NY 13066, (315) 637-4491) and scheduled an appointment, but the part needed was not available. The contact also mentioned that the brakes made a squeaking noise and were replaced. The vehicle was not taken to a dealer and was not repaired for the recall. The manufacturer was notified and informed the contact that she would receive another letter when the recall part became available. The approximate failure mileage was 31,200. VIN tool confirms parts not available.

- Syracuse, NY, USA

problem #17

Jul 072019

Fusion

  • 59,000 miles
Breaks would not work, foot to the floor. Front broken break hose. Car repair shop informed me this was rare for a vehicle only 3 years old.

- Tinley Park, IL, USA

problem #16

Mar 012019

Fusion

  • 86,000 miles
Husband was driving home and the brakes stopped working. He barley missed hitting a car. Was able to put all his might to stop the car. Took it in and it's a bad brake booster. Have taken this car in for multiple issues. Ford will allow their consumers to die before doing anything to fix the problem.. taking all new sedans off production doesn┐T fix the cars already on the road! my husband could have died.. he is still very shook about what happened and didn┐T think he was going to be able to stop.

- Temple, TX, USA

problem #15

Dec 052018

Fusion

  • 50,000 miles
When I first received my car, a few weeks later I tried to stop my car at a upcoming traffic light and it failed to stop which caused a 3 car collision. I took it to Ford and had it serviced with a good bit of damage and asked that they please look at brakes because it didn┐T stop correctly. When I received car back assumed they checked brakes and it was ok. Got into a spin out on the highway at another time when I tried to break my car. Went to the hospital was pregnant and hurt my back. Then, kept hearing a horrible noise coming from my breaks for a while, kept putting brake fluid in thinking that was it. One day decided to look at my wheels and the rims on both my back tires are black. I assumed it was from break dust and rubbing. At this point when I stop my car the car doesn┐T stop immediately. In order to stop the car you have to slam the pedal to the ground and begin stopping early, and be very careful while driving. Took it to a mechanic and bought the parts. The mechnic began doing the work and came to me and said what I believe is the rotor is worn completely off, there is parts missing on the brake and it was put together incorrectly. I am highly pissed as I am financing this car, haven┐T driven it in months now because it's undrivable. Very unsafe to drive and all because it wasn┐T put together correctly, more charges are being slapped on because of the damage. Have got in to accidents, been put in danger and have been asking about my brakes since I got my car. I┐M paying for a car I can┐T drive. Since I got the car the majority of the time it's sat because I am very afraid to operate the vehicle especially in rain and snow.

- Akron, OH, USA

problem #14

Nov 132018

Fusion

  • 53,650 miles
Vehicle in motion. After 40mph, service advancetrac lights on dash. ABS is activated even though on dry ground. Brake pedal becomes hard and drops about 50%. stopping distance dramatically increased. Pedal pulsates under my foot. Traction control turned off. Hill assist turned off. This continues to happen every time I drive the car since mid November, 2018. The defective part is the tone ring, which is part of the wheel bearing and is very expensive to repair. Ford will do nothing about it even though there is no problem at all with the tone ring. The electrical problem is the harness that the wheel speed sensor plugs into on the left front wheel. The yellow wire has a hole in it and corrodes. Ford is also aware of this problem but refuses to do anything about it.

- Cleveland, OH, USA

problem #13

Aug 032018

Fusion

  • 7,500 miles
Takata recall- I had on previous Ford Fusion. Tires, stability, wipers, ripped into I just bought two new tires August 2018. The car is under 9,000. Miles! the red one previous was 10, ooo, miles when I had to turn in lease, and pressured by a salesman. Plus they put on extra packages, and when I called, I said take it off, etc... they did not! I had trouble turning car at times(both) they have run off the road because of tires and other things. It was highway driving. Always.

- Stafford Lorton, VA, USA

problem #12

Jan 012018

Fusion

  • 50,451 miles
The contact owns a 2016 Ford Fusion. While driving 25 mph, the brakes failed to operate. The contact stated that the vehicle coasted until it came to a complete stop. The contact mentioned that the failure occurred multiple times. Ken grody Ford (6211 beach blvd, buena park, ca 90621, (714) 521-3110) replaced the brakes three times, but the failure recurred. The vehicle was currently at the dealer again for diagnostic testing. The vehicle was not repaired. The manufacturer was made aware of the failures. The failure mileage was 50,451.

- Buena Park, CA, USA

problem #11

Sep 082018

Fusion

  • 38,000 miles
The stoplight switch, which turns on and off the brake lights, is activated by a rubber grommet/bushing/pad which is inserted into a hole on the brake arm assembly. Over time, this part deteriorated and broke into little pieces and fell out of place. Without it in place, the stoplight switch does not function properly, and the brake lights are constantly on. The vehicle is only 2 years old and has less than 40,000 miles on it. It is unknown when this occurred, however it was noticed when the vehicle was parked. Further yet, Ford does not offer this bumper as a spare part, nor do they even know the part number, forcing me to retrofit the vehicle with an aftermarket part. I would assume the thickness of the pad is critical to reliable brake light operation, so I will be forced to make a risky modification.

- Mandeville, LA, USA

problem #10

Mar 102016

Fusion

  • 30,300 miles
ABS lights, traction control lights, throttle body control lights, air bag lights, emergency break lights, rear right break lights all come on my dash, it is at random times, first starting the car up, driving it for 2 minutes or even up to 10-12 minutes. Speed, weather or making a turn or just going straight does not matter. Warning lights can go off every day multiple times or as lttle as once a week. You can feel the streeting get very tight, its hard to even make a turn which is not very safe. Had my vehilce in the shop for 25 days straight. Was told the issues were fixed and withint 7 hours of picking my car up all the same lights came on.

- Deale, MD, USA

problem #9

Mar 282018

Fusion

  • 123,000 miles
After an ABS event when driving, brakes go to floor. Very dangerous condition

- East Earl, PA, USA

problem #8

Mar 142018

Fusion

  • miles
When driving car & using brakes pedal will go part way to floor without having any brakes work & dash warning lights will come on that include hill star assist, check rear park aid, service advance trac, ABS light & air bag light... I have had complete brake failure twice at slow speed so was able to coast car to a stop without having possibly a serious accident. I have had car at 2 dealerships trying to get car fixed... they have replaced brake lines & speed sensor with no good results. They will write down on work order that customer states this is a problem & that they will test drive it & be unable to verify concern. Thus returning car to me. I bought car with approximately 23,000 miles & now at 87,000 with problem happening every time I drive it. Also having other problems with car but this one is very serious.

- Newcastle, CA, USA

problem #7

Jun 072017

Fusion

  • miles
Rear brakes are beginning to wear. I am told that the brake pads need to be replace. How can this be when the vehicle is bearly a year old.

- Enterprise, AL, USA

problem #6

Dec 132016

Fusion

  • 9,000 miles
Driving on a damp city road, applied brakes to stop, ABS seemed to not function causing car to slide into the car ahead causing an accident. Accident did not deploy airbags.

- Port St. Lucie, FL, USA

problem #5

Jan 072017

Fusion 4-cyl

  • 13,000 miles
After coming to a stop on our highway ramp. I had intended to make a right turn. Before I took my foot off the brake my car accelerated causing my back tires to lock and screech. I was unable to turn the steering wheel toward the right so that I could remain on the two lane road. My car pulled to the left and I slammed into the medium. My car came to a complete stop but was still running. I turned off the medium and continued home. Shortly after I heard thumping noise followed by louder thumping and my entire dash board lit except for the check engine light and the wrench. I pulled my car to the side to find I had two blown front tires, my bumper was broken and my driver side back tire went flat waiting on a tow. All my years driving I have never experienced an unintentional acceleration of a vehicle and pray that myself or granddaughter never have to again.

- Marana, AZ, USA

problem #4

Jan 022017

Fusion

  • 25,900 miles
Car experiences unintended acceleration when trying to brake. Problem is intermittent. Brake pedal is hard with unintended acceleration making it impossible to stop the car even while standing on the brake pedal. Car has been into dealership three times with no resolution. Problem is very dangerous and the car has cruised through several stop signs or lights because of this problem.

- Valparaiso, IN, USA

problem #3

Sep 192016

Fusion

  • 12,000 miles
While traveling on business my 2016 Ford Fusion fleet vehicle suddenly lost power to the accelerator and began vibrating. The gas pedal could be pressed but had no affect as if it had been disconnected and an orange wrench appeared stating see manual. I was traveling approximately 70 miles an hour at the time (cruise control was set and had been at this speed for some time, no recent acceleration had occurred). When it happened I was in the middle of a highway construction zone with no shoulder. I went to tap the brake to see if it was still functioning and when I reached for it with my foot it was already partially depressed and when I tapped it the car felt like the brakes had locked or were for some reason extremely sensitive causing me to rapidly decelerate almost causing an accident since people were traveling behind me. After that happened I decided I had no other option and moved off to the right between the cones and brought the vehicle to a complete stop. When I was at a complete stop the vibrating intensified briefly before I was able to shut the car off. I waited 5 or 10 seconds and turned the car back on and it seemed to work fine. I completed the remaining 60-70 miles of my drive and have made a few 50-100 mile trips since without it occurring again so I thought it was a fluke thing until I got an email from the fleet company stating this is a known issue, I am scheduled to bring the car in for repair now. The incident occurred at approximately 12,000 miles.

- Blacklick, OH, USA

problem #2

Jul 062016

Fusion

  • 23,000 miles
I bought my 2016 Fusion in January so it is 6 months old. I was driving down the road and had complete brake failure with no prior problems on this brand new car ! I had to use the emergency brake to slow down my car and eventually stop. Also there is a problem with the rear-end suspension, every time I hit a bump no matter how small, it "tosses" my car to the right. This is very frustrating as I have a new car that I do not feel safe driving that was expensive to buy, but wanted a safe car to Transport my newborn in.

- Buckeye Lake, OH, USA

problem #1

Mar 072016

Fusion

  • 3,200 miles
2016 Ford Fusion received from dealer on Dec 2015. At 39 miles on the odometer, Fusion would not start, and all alarms came on (low tire pressure, engine overheat, parking brake, parking sensors, etc). Car started after hitting ok and several more cranks. Feb 2015 - at about 2500 miles, the car would not start for the second time, and the third time was at 3000 miles, all with the same exact alarm behavior. The fourth time occurred on March 7, 2016 with 3200 miles on odometer; the car died in the middle of the highway and while going 45mph in rush hour traffic. There was no engine power, no steering power, no power brakes, nothing but alarms. I was fortunate to not be in an accident. The Ford dealership has taken the car in twice with absolutely no repairs and no reported diagnostic codes. Ford has experienced the same intermittent starting issues with the car in their possession, but they refused to conduct long-term diagnosis because they simply were not able to isolate the problem. This is the third time it's going into the dealer and now it's a safety issue because the car loses power while in operation.

- Chicago, IL, USA