10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
38,201 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #9

Oct 282016

Fusion

  • 300 miles
Takata recall, my steering wheel seems to be loose at the linkage by the pedals where the swivel knuckle is causing my wheel to be off center so while driving to go straight I had to turn it to the right to center it and it only has seemed to get worse even after having and alignment and tired roatated and properly aired up and correct tired and axles that came on the car stock from Ford. There has been play in the wheel since day one of buying it, dealer ship said just give it time to break in but it's gotten worse and now has cost me chiropractor bills to adjust me back since I have to hold the wheel cock-eyed while moving to drive straight.

- High Ridge, MO, USA

problem #8

Nov 022017

Fusion

  • 11,200 miles
This is the second year since I bought it new in 2016. The steering wheel is getting loose and loose and it is now hard for me to drive exactly straight at a high speed (at or above 55mph).

- Princeton, NJ, USA

problem #7

Sep 302017

Fusion

  • 4,300 miles
I feel the floorboard moving under my foot every time I turn the wheel. Took it in and they said that it doesnt do it. Thats because they must have bent it back. It now does it but barely feel it anymore. Now after reading this makes me wonder if my car is safe anymore! guessing on the date with Ford of gresham

- Portland, OR, USA

problem #6

Oct 162017

Fusion

  • miles
Tamara recall

- Mobile, AL, USA

problem #5

Aug 082017

Fusion

  • 103,617 miles
The steering wheel came loose. I was able to turn, tilt, rotate, etc on multiple axis (left and right as normal, diagonal, up and down, forward and backward) up to one inch before resistance was met. The motion occurred in the upper part of the steering column, only affecting the steering wheel. I was still able to turn the car, as I could feel the lower part of the steering column respond in the floor. The steering wheels increased movement occurred regardless of driving or stationary status. I have attached the invoice from the mechanic. It shows that the nut holding the steering wheel to the column, which is behind the airbag assembly, had a come loose.

- Columbia, SC, USA

problem #4

Jan 112016

Fusion

  • 20,000 miles
Takata recall. Power steering went out upon morning start in driveway; car was stationary. Servicetrac light illuminated. Turned ignition off and restarted.no power steering. Waiting for tow to dealer. Car has 20,000 miles.

- Fayette, OH, USA

problem #3

Jan 072017

Fusion 4-cyl

  • 13,000 miles
After coming to a stop on our highway ramp. I had intended to make a right turn. Before I took my foot off the brake my car accelerated causing my back tires to lock and screech. I was unable to turn the steering wheel toward the right so that I could remain on the two lane road. My car pulled to the left and I slammed into the medium. My car came to a complete stop but was still running. I turned off the medium and continued home. Shortly after I heard thumping noise followed by louder thumping and my entire dash board lit except for the check engine light and the wrench. I pulled my car to the side to find I had two blown front tires, my bumper was broken and my driver side back tire went flat waiting on a tow. All my years driving I have never experienced an unintentional acceleration of a vehicle and pray that myself or granddaughter never have to again.

- Marana, AZ, USA

problem #2

Dec 302016

Fusion

  • miles
Went to go to lunch today and cranked the car up and it started and no lights came on or radio. Started to back out and there was no steering. Turned off the car and restarted it and the radio and lights came on but servicetrac light still was on dash. Called Ford and they said it was a steering fault but to still drive it and bring it in on Wednesday that it was safe to drive. Um I am not an idiot but that does not seem safe to drive if the steering goes out. Light went off after I left work and all is working for now.

- Murrells Inlet, SC, USA

problem #1

Mar 252016

Fusion

  • 400 miles
The steering assist, electric power steering, had a "fault" and the car would not start/crank. Before this happened the steering was strange, it was like there were string winds when driving on the highway, the car would sway side to side.

- Houston, TX, USA