The contact owns a 2018 Ford Fusion. The contact stated while driving 60 MPH, the powertrain malfunction warning light illuminated. The contact stated that the vehicle started overheating. The contact pulled over and turned off the vehicle. The vehicle was towed back to the residence. The vehicle was then towed to the dealer and the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provide no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 151,981.

- Newark, OH, USA

The contact owns a 2018 Ford Fusion. The contact stated that while operating the vehicle, there was a sound of liquid present inside the dashboard. The vehicle was taken to the local dealer who diagnosed that engine coolant was present inside the engine cylinders and the engine short block needed to be placed. The engine short block was replaced but later the vehicle began to drive sluggishly and would not properly accelerate. The vehicle was taken to a second dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 110,000.

- Winchester, KY, USA

Since 2021 we have had problems with the car. The car started smoking and cutting off for some known reasons. We contacted Vidalia Ford known also as Paul Thigpen where the car was purchased. There have been numerous attempt to get the car fixed by Paul Thigpen and we will get the car out the shop and take it back. The car is jerking, still cutting off, and car smoking. Told us that was normal for that car to smoke. We was told by Paul Thigpen that we needed a motor in the car. All of a sudden after this car Fusion car motor have been broken down numerous time. We are told that Ford Corporation would not send a new motor for the car. We have went to pick up the car on one occasion and started the car up and it was smoking like it was on fire. All the techs ran to the car because they thought the car was on fire. We have called Ford Corporation to speak to someone in their Consumer Affairs office. Asked us to take it to another Ford Dealership in Dublin, GA and they told us we needed a motor and they will get the motor in a few days. These people calls and say the same exact thing Paul Thigpen tech stated that Ford would not send the motor. When we got the car back, it's still jerking and smoking. The techs fails to put in notes that Ford Corporation fails to fix the vehicle. Now the vehicle is sitting in the yard and we are making payments. The oil is leaking from the motor. I reported it to the Better Business Bureau and Ford failed to respond. The Better Business Bureau stated to send it to you all. This car had stayed in the shop months at a time. Yes, we are angry consumers who has paid for an extend warranty on this vehicle when purchased. Darren from Consumer Affairs called and left a message on the voicemail that we can't get mad because Dublin Ford refused to fix our vehicle. We have not enjoyed the vehicle and it's wrong how Ford is doing people. They are trying to let the warranty runs out. Everyone claims to be full when it first happened with oil probl

- Wrightsville , GA, USA

The check engine light came on my 2018 Ford Fusion on 2/6/23. On 2/7/23 the car was diagnosed by a Ford dealer as having a coolant intrusion issue. Upon doing research, Ford was aware as early as 2019 that that the 2.0L EcoBoost engines have this common problem. They Issued a Technical Service Bulletin detailing the problem. However, Ford is not recalling these vehicles. They have told me that the only fix for the problem is to remove the engine and replace the long block for $8000. Vehicles like mine with the 2.0L EcoBoost engines have a defect that cause coolant to leak into the engine-€™s cylinders, which can cause corrosion, oil dilution and contamination and engine failure. Furthermore, this defect creates a safety risk because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, or worse an engine fire. If there is a risk that the engine could catch fire on all these vehicles, that puts my life, my passengers lives and others sharing nearby roads lives in danger. I am urging the NHTSA to investigate this claim and the numerous consumers that have these faulty engines. Please hold Ford accountable and force them to replace these engines to keep us citizens safe.

- Sumter, SC, USA

While driving down the road the car suddenly flashed engine coolant is over-temperature warning and shut off and lost power. Inside of my vehicle the car was not showing it was running hot on the temperature hand. I was on a blind curve and barely made it to a pull off before the car completelyshut off. There have been no signs of over heating before this. There is a coolant intrusion in the cylinder and the engine block needs to be replaced. 120000 miles and out of warranty.

- Huntsville, TN, USA

Misfires on cylinder 2. Engine burning oil slowly. Mileage is only 64,390.

- Houston, TX, USA

The contact owns a 2018 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated with a message stating "Engine Coolant Over Temperature" displayed. Additionally, the engine sputtered while the vehicle was being started and there was gray smoke coming from the exhaust pipes. The contact stated that the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that coolant was leaking into cylinder #1, causing damage to the engine long block. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 112,000.

- Killeen, TX, USA

I am a retired mechanic with over 13 years of professional experience working at multiple dealerships. I purchased my 2018 Ford Fusion with 2.0L Ecoboost on 6/29/2022 with 73,555 miles. Two days after delivery, within 1 minute of leaving home, the CHECK ENGINE light was illuminated. When I returned home, I used my diagnostic scanner to find code P0300 set. What I found interesting is that the scanner indicated that the code had been cleared 298 miles earlier, which indicated either the prior owner cleared the code, or the dealership cleared the code prior to marketing it for sale. Two days ago, on the way home from work, the CHECK ENGINE light came on again, and I was able to determine that the code was a P0302, misfire on cylinder 2. I checked the coolant level of the car, and it was below the minimum mark on the reservoir. I removed the spark plug from cylinder #1 and cylinder #2 for visual inspection and comparison. Visual inspection of the plugs had a normal carbon build-up on the piston in cylinder #1 and on the ground electrode of the same spark plug, whereas on cylinder #2 there was no carbon buildup on the spark plug nor on the top of the piston; it was "wet looking". I reinstalled the spark plugs, and topped the coolant off and bled air out of the coolant system. I did utilize a combustion gas leak detection tester marketed by Blue Point that I have used in the past to diagnose faulty head gaskets, but the results were inconclusive. On my drive to work the next day, the CHECK ENGINE light was no longer illuminated. This morning, I examined the coolant reservoir, and there is a noticeable decrease in volume of coolant in the reservoir from the day before, along with the misfire on startup and illumination of the CHECK ENGINE light, with code P0302 being set. To date, the selling dealership and Ford have denied my request for any extended warranty assistance for replacement of the defective designed 2.0L engine. I now have a car I cannot use at all.

- New London, WI, USA

There is a coolant leak into the cylinder which causes it to misfire. Ford is aware this is a known problem!!

- Hilliard, OH, USA

My car shuts down for some reason while I-€™m driving and has been running rough for the last couple of days. Also my horn does not work at all. This is a hazard for not only me but everybody. My vehicle have not been inspected, or not that I know of. When I first brought the car 2 years ago I noticed the horn was weak but was told that-€™s how they sound. I forgot when my check engine light came on but it had to be 2 or 3 months ago. Just recently my car started to stop on me while I-€™m in traffic, the first time it happened was in June. I also went to Autozone to see why the check engine light, but it only says small EVAP leak.

- Huntsville, AL, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving 55 MPH, the check engine and the temperature warning light illuminated indicating that the vehicle was overheating. The contact was able to pull over, turn off the vehicle, and waited for the engine to cool down. The vehicle was taken to an independent mechanic and the head gasket was replaced; however, the failure recurred. The vehicle than was taken to an authorized Ford dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The contact was also informed that the vehicle was no longer under warranty. The failure mileage was 121,000.

- Leavenworth, KS, USA

My transmission has start to work weirdly. My car started vibrating when I am driving slow. When move to second gear suddenly the car make stop and move again.

- Sacramento, CA, USA

Bought 2018 fusion used with 20k miles. Driving to work the check engine light came on. Took it to auto zone they ran codes and said misfire cylinder 3. Replace plugs and coil packs. Next day check engine light came on again. This time had rough idle at start up. Turned car off and contacted closest ford dealer. Upon inspection told me coolant leaking into head with no blown head gasket. Said to be common problem with ecoboost engines. Need to replace engine for over $7800. Not under warranty and Ford knows of issue and won't stand behind their product. I'm a single mom with no car to get to work now and no way to fix this. It would take me years to save enough to fix this car. Completely hopeless at this point. No car=no way to work. No job=no home or food. This is a common problem and well known issue but tough luck" How can this be right? How can I feed my children or pay rent? What am I supposed to do" This is not fair. You made a faulty product so you should stand behind it and make it right. This has literally destroyed my life.

- Independence, KY, USA

I was driving to work one day and my car's engine light came on and then the overheating light signaled and would drop and then signal again randomly one morning, with no sign of smoke or overheating. Unfortunately, I was crossing a bridge when this happened. My car started to slow down and eventually just stopped moving ON THE BRIDGE. I finally got it to a mechanic who thought that the codes ran could be fixed with a tuneup. Got a tuneup and the Engine light came right back on. He then looked further into the issue and found out about the eco engine issue. I could not drive my car for two weeks until ford could fit me in their schedule because they were booked two weeks out. I get it to the dealer and they tell me the car is leaking coolant into my engine and now my engine needs to be replaced and that this is a common issue but I must pay for this fix myself. This is wrong and completely unsafe to put people on the road in these cars knowing this can happen.

- Chester, PA, USA

The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion in the cylinder and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 67,000.

- Columbus, OH, USA

Never had a problem with car no leaks nothing than starting to overheat checked coolant was empty refilled next day was empty again yet no leaks had it looked at all coolant is in engine block but no blown head or other way saw in other complaints lots with same car had same problem and said it-€™s a flaw engine where coolant gets into cylinder still owe more money then car is worth now and can-€™t drive

- Millersville , MD, USA

Cylinder 2 Misfire. Told engine needs to be replaced due to a leak. Car was completely dead overnight with no other symptoms leading up to it.

- Denver, CO, USA

Upon entering off ramp to highway, upon acceleration car shudders and goes into limp mode, can't accelerate and forced to try and pull over to stop vehicle and re-start. Very dangerous as it is random, can't re-create and has happened at highway speeds, very unsafe. Took it to dealer, Ford could not recreate and said there were no codes present and subsequently found nothing wrong.

- St. Louis, MO, USA

Electrical: My car-€™s radio was going out and I took to Ford for a check while getting oil change. They said normal don-€™t worry about it. At this time I was still in warranty. When taken to Ford the 2nd time, they -€œreset-€ my SYNC & then the radio/touchscreen complete stopped working within 48 hours. When I told them, I just happened to be out of warranty then. Touch screen is completely blank! It will not turn on or allow controls for heat nor a/c. Cannot see backup camera nor can I hear the beeps. The USB plugs and outlets are also not working! This began in January 2020. I have a 7 month old at the time and it was a very cold winter. Engine: Fast forward to August 2020, my car just shut down in the middle of the highway and started shaking with my then 15 month old! Pulled over and had it towed to Ford. Ford told me it needed a new Engine and would cost $7500 to get it fixed. I had never issues before and each oil change received the multi point inspection and I was never informed of any issues prior to.

- Oxford, NC, USA

Head gasket failure

- Abingdon, VA, USA