really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
21,216 miles

About These NHTSA Complaints:

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problem #9

Sep 012018

Fusion Energi

  • miles
The contact owns a 2015 Ford Fusion energi. While the vehicle was charging, the plug melted into the wall at the contact's home. The contact received a recall notification for NHTSA campaign number: 18V592000 (equipment). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to West hills Ford (1100 oyster bay ave S, bremerton, wa 98312) and they stated that the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Suquamish, WA, USA

problem #8

Jan 012017

Fusion Energi

  • 50,000 miles
If I crank the car soon after cutting it off, (while it's still warm) engine sputters then quits, as if it isn't getting enough fuel. So when getting gas, I have to hold down the gas pedal or engine quits. As soon as I start pumping, the engine starts choking. I can't turn off the ignition while pumping gas because it won't stay cranked once I try to drive away unless I rev the RPM's up really high for a period of time. I've had it looked at several times and no one can figure out what's wrong. This has been an ongoing problem for over a year. And now white smoke billows out of the tail pipe when it's cranked. Second problem....electrical. Some of the steering wheel buttons, such as cruise and hands-free calling stop working over time. Third problem.... front cv joints wear out way too soon. I heard of a recall on the news a couple of months ago for my car that sounded like my engine issue, but now I can't locate the recall anywhere. They even took it off of the news channel's website. During the broadcast, they said the recall would begin December 10th. What happened"?? did Ford change its mind" sure would help me out! I'm entering the occurrence date 1/1/17, but this has been going on well over one year, maybe 2.

- Tunnel Hill, GA, USA

problem #7

Sep 142018

Fusion Energi

  • 32,000 miles
The car has stopped charging and will not operate in hybrid mode. Ford and the dealer have the parts are back order for over 4 months. The dealer is stating that they have 4 other vehicles with the same exact issue. This seems to be an emerging failure point on these cars.

- Louisville, KY, USA

problem #6

Aug 012018

Fusion Energi

  • 50,000 miles
The display in the dashboard shows the message "temporary lost communication with the climate system", and locks the windows, the vents stop working, no air is coming through. In addition, the cross traffic warning stops working, as well.

- Long Beach, CA, USA

problem #5

May 252018

Fusion Energi

  • 44,000 miles
Apim module failure, affects or renders useless backup camera, backup alarm/sensors climate control navigation voice command controls.

- Plantersville, TX, USA

problem #4

Jun 162018

Fusion Energi

  • 5,000 miles
Several times now. While driving the car (ac normally on), we will get to a full stop from driving (over ~40 min trips)... whether in traffic on a freeway or stop sign... the cars check brake system light will flash & beep, and the car will not accelerate. Neither the electric motor nor the gas/hybrid engine will engage and drive. Turning off and on the car does not reset it... it takes repeat effort and several minutes (once over 10 minutes) to be able to start up. Can't imagine if it were to happen on a freeway again with a child or my other half in the car! scary! took it to the dealership several times without any luck diagnosing or fixing the issue... we need a reliable vehicle this is insane. Now the car is out of warranty and doing it again. Ford nor any dealer shop can help fix this. They can't reproduce it, the issue is sporadic which makes it worse & more terrifying to experience. So far 4 occurrences within the last 4 months. About 10 + over the 3 years since we purchased the car new. The lights always reset by the time we make it to a dealer lot. Their systems cannot trouble shoot anything at that point! it happened again recently when parked for over an hour, after a 80 mile drive. When we went to drive home, it would not drive/accelerate. Same brake system light issue was popping up again. Almost had to get a tow, then all of a sudden it started back up again as the driver got to us.

- Lynnwood, WA, USA

problem #3

Dec 102016

Fusion Energi 4-cyl

  • 8,720 miles
While driving down a city street my car had a complete loss of power, with multiple warning lights and alarms going off. There was no warning of this failure prior as the car was operating normally. Associated with this loss of power was a loss of steering and a loss of power assist braking, which resulted in the car came to a stop in the middle of the street. Once in park it would not allow changing gears. A tow truck required the use of tire dolly's to load the vehicle, which was taken to the dealer for diagnosis. The dealer maintenance department was unable to diagnose a cause, and used the analogy that the car had an "electrical seizure, " which I interpret as a catastrophic electrical system failure. They were able to make the car operable by rebooting, and reinstalling software, to the car's computer.

- Eugene, OR, USA

problem #2

Mar 122015

Fusion Energi 4-cyl

  • 280 miles
I bought this car on March 1, 2015. On March 12, 2015, I was driving from san jose (after watching sharks game) to santa clara (my home) on I-280, in the left most lane, when I saw loss of power, engine light came on and warning said "alert stop safely", but the time I reached the right most lane, the car lost power and stopped (30 sec). I prayed to god, as this was around 9:00pm at night on highway. I restarted the car, it started again and I was driving on lawarency express way, when the same thing happened, it stopped. I ran diagnostic report and it states there were components failure in engine and electric system. I started again and went home. This morning I got it towed and it is with sunnyvale Ford. Oi am thankful to god, that this didn't result in accident or loss of my life or my loved ones. I will like this to investigated, as I have read about the ignition failure in GM cars that have cost lives. Please act immediately, before this happens to someone else.

- Santa Clara, CA, USA

problem #1

Dec 032012

Fusion Energi 4-cyl

  • 947 miles
Vehicle lost all power and did not allow access to vehicle by owner. Eventually, owner was able to gain access. Vehicle towed to dealership, where vehicle diagnosed with a "dead" battery. Seven days later blue charging ring continuously blinked creating issues with other vehicles and individuals and center electronic went blank eliminating back up camera and system controls and remained blank for several minutes and would flicker back on (this occurred more than once.). again taken to dealership, charging port and cable replaced. Next morning vehicle showed a "wrench" warning sign which indicates a "power train" issue and vehicle would not engage in gear. After four attempts, vehicle engaged in gear and vehicle was taken back to dealership. Vehicle has been in dealership service department for over 64 days awaiting electrical components from europe.

- Ashland City, Tennessee, TN, USA