3.8

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32,833 miles

About These NHTSA Complaints:

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problem #6

Nov 202018

Fusion Energi

  • miles
NHTSA recall 18V-592. Ford recall 18S24. Convenience charge cord replacement. Ford has not provided a timely resolution to this recall and has not provided a reasonable/practical temporary solution to charging my vehicle with a replacement cord that is available, with a different part # than my current cord. The part is available but would not be honored under this recall. That part # is hs7210B706A. If this charging cable is available for my car, then why can't it be provided at no cost until the replacement cord is provided at which time, I can return part # hs7210B706A? please advise the best way to proceed with obtaining a temporary cord for charging my electric vehicle or authorize obtaining part #hs7210B706A at no cost.

- Middletown, MD, USA

problem #5

Sep 302018

Fusion Energi

  • 37,000 miles
While driving my vehicle the vehicle jerked and suddenly lost all power. I coasted as safely as possible to the right lane as soon as I had a 'stop safely now┐ message blink on my instrument panel. I attempted to turn my car back on but couldn┐T. after a few attempts I was able to turn it back on only to have the same jerk movement and light come on. I coasted once again to the furthest right lane before attempting once more to restart the car. After another short lived take off I coasted to a parking lot. While in the parking lot and eventually being able to turn the car into acc it happened once more and the vehicle shut off again.

- Long Beach, CA, USA

problem #4

Sep 072018

Fusion Energi

  • 73,000 miles
I received a safety recall in August concerning the transmission shifter cable. On September 9th, 2018 my cable broke and I was unable to move my car, roadside service was called and I was able to get car home. Called dealership len stolers in owings mills Maryland, they informed me that parts weren┐T in yet, but they could fix my car but I would have to pay for it, no such deal, this is a safety recall from Ford motors, to make things short car not fixed yet, and was unable to get a loner auto until parts came in, this recall was Ford's issue, it's a safety issue, need my car fixed, unfair to have to pay for a rental when my car in in a shop as a result of a faulty part finished by Ford motors

- Halethorpe, MD, USA

problem #3

Aug 012018

Fusion Energi

  • 50,000 miles
The display in the dashboard shows the message "temporary lost communication with the climate system", and locks the windows, the vents stop working, no air is coming through. In addition, the cross traffic warning stops working, as well.

- Long Beach, CA, USA

problem #2

Feb 012018

Fusion Energi

  • 24,000 miles
Key fobs break apart under normal use. Can break during driving creating a serious hazard.

- Billings, MT, USA

problem #1

Sep 192015

Fusion Energi

  • 13,000 miles
The first time this happened I was sitting at a red light and then when I went to engage (put foot on gas pedal) to move forward the car, the car just stood still. I put the car in park and started the process again and then moved forward. The next day, I was driving in traffic, from 15 mph to 0 mph, stop and go traffic. (story of my life) from being in the break position to engaging(put foot on gas pedal) to go the vehicle wouldn't move forward. I put the car in park and back into drive and it still wouldn't engage, then the emergency brake indicator came on and also collision light came on. I tried the gas again to move forward and the car stuttered. I put the car back into park and shut down the car, I did this 3 times until all the warning lights went off. My goal was to get my car out of the middle lane in horrific traffic. The car finally moved forward, it then happened again 5 minutes later, when I was turning onto a street. I shut the car off, this time it was 2 X. this happened on Saturday and on Monday morning I called Ford to bring in my vehicle. That same day Ford service said they can not find a problem, I told them to keep it there and gave permission for them to drive it more to see if it happens. At this time I am in fear of driving that vehicle, I drive a lot of miles in all situations, and I do not trust the car at this time. I am still waiting to hear back from service.....

- Staten Island, NY, USA