really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #2

Jul 282002

Ranger 4WD

  • miles
No summary listed for above vehicle.

- Mcdonough, NY, USA

problem #1

Nov 052001


  • miles
After filling gas tank, vehicle was driven approximately nine miles and went from a full tank to less than a half tank of gas. Vehicle was covered in gasoline. Vehicle was towed to nearest dealership for repair. After review of NHTSA web site identified that this is not an isolated incident. Concerns were raised with repairing dealership as well as selling dealership. Requested failure analysis of failed part to determine root cause of failure, informed that dealerships do not have personnel trained to do this. Informed dealerships that I do not feel vehicle is safe and would like them to take the vehicle back due to it only being 35 days old and 1700 miles, told them that I would consider the purchase of a different Ford vehicle. Was informed that Ford does not have a buy back program and any negotiation would have to be dont with regional Ford rep. Waited until 12/11 to her from rep and she was in a meeting and told me she would call me back. After not hearing from rep for over a week I began to leave her voice mail and still did not get a return call. Continued to call customer relations line and dealership and still did not hear anything on my concern. Finally heard from Ford rep on 12/15 and was offered and esp 5 yrs 75K miles, informed rep this was unacceptable due to the length of my time that was wasted on this issue. Rep informed me that there is not a problem with the fuel line on the Ranger, I informed rep that there are other documented cases of this on the NHTSA web site. Ford rep became defensive and ended up hanging up on me. While waiting to hear from this rep I requested a dsb application and it took three requests to finally get one, this took from 12/21 until 01/16 to recieve, never recieved a phone call from dealership after requesting dsb app as informed by customer line that I would. Currently in process of submitting dsp app. Problem unresolved pending results of dsb.

- Aransas Pass, TX, USA