The car's key pulls out of the ignition when the gear is still in drive position, while the engine is on or off mode. This creates a safety issue, if unintentionally the driver turns off the engine and pulls out the key off the ignition, while the gear is still on drive position. This can make the car moves while unattended. Also, I had an incident where the key fell off the ignition while driving the vehicle. The vehicle is Hyundai Elantra 2009 with 78,051 miles.

- Queen Creek, AZ, USA

The contact owns a 2009 Hyundai Elantra. The contact stated that while driving at 35 mph, the steering wheel ceased without warning. The contact managed to veer to the shoulder of the road turn the vehicle off and back on as the eps warning light illuminated. The vehicle was taken to (myrtle beach Hyundai 1887 us-501, myrtle beach, SC 29577 (843) 626-3657) where it was diagnosed and determined that the electric power steering (eps) needed to be replaced. The dealer recalibrated power steering module however the failure recurred. The manufacturer was made aware of the failure however, no further assistance was provided. The failure mileage was approximately 77,300.

- Surfside Beach, SC, USA

It happened twice : around June 2018, and today 12/20/2019. Today, while driving at normal speed at 40 miles/hr in a city road, suddenly the eps warning light is illuminated, then the steering wheel was locked up. I almost got hit by other cars. Luckily I managed to go to the side road, turned off the car and turned on again, then the the car was working normally. Back in 2018, this eps warning light happened, same thing. Steering wheel was locked, restarted then the car working fine, I thought it was a battery then I changed it and I thought may be the battery caused it.

- Houston, TX, USA

Lost power steering. First time it was reset. This time I am informed it needs steering column. Cost of $2700 car was parked in driveway.

- Kingston, MA, USA

Steering wheel function is strained and a clicking noise of the steering wheel while the car is in motion on turns. NHTSA records steering electric power assist system recall no 15V100000 but the Hyundai claims no recall

- Brooklyn, NY, USA

Steering column problem started 2 weeks ago. Every time that you steer or move the steering wheel a knocking sound resonates from the power steering column. I have checked if I was having a problem with the tie rod ends but both are fine. I trace back the problem going from the firewall heading towards up and I have isolated the sound coming form the electronic power steering (eps) motor just right above the universal joint. The steering once seize to operate when park but I have not duplicated it yet since that incidence. No codes have reflected on the dashboard. This is a vehicle being driven by a senior adult woman.

- Simi Valley, CA, USA

While the vehicle was in motion the power steering failed. The eps light turned on and the steering wheel became difficult to turn. The mechanic I took it to said the power steering motor failed and that the entire unit needs to be replaced.

- New Hope, PA, USA

My eps warning light came on one day and it hasn't turned off ever since. Several times while driving the power steering has turned off and I've had to pull over and restart the car to fix it. The steering wheel also makes a clunking sound when I turn it left and right.

- Gladstone, OR, USA

Power steering will fail, eps light comes on. This started at about 90,000 miles. Turn off car and turn back on, it works fine.

- Parkville, MD, USA

When driving the vehicle, the eps light would arbitrarily turn on and go away when the ignition key is cycled off and back on. When the light comes on, it immediately becomes difficult to steer. The car reverts to manual steering mode and requires significant amount of effort to control. We have had the eps light turn on multiple times without warning while driving and putting us in dangerous, unsafe conditions on the road. Recently, the eps light is staying on and not going away. We visited the local dealer to report this issue and their diagnosis resulted in error codes related to the steering angle sensor-electrical, torque sensor main signal fault, ECU (brake system) hardware error, can time-out ems, and motor. When asked, they were not willing to perform an evaluation as per the technical service bulletin. They recalibrated the steering angle sensor and stated that if the problem reoccurs, we would need to return to the dealership to replace the steering column (part number 56310-2H250 AS1) and pay full cost of repair (part and labor). This part number is listed as a replaceable item per the technical service bulletin. Please note that the dealership performed an eps S/w chk/ECU upgrade in 2015 when no issues were present and refuse to further assist when the issue is present when the recall campaign information letter in March 2015 clearly states that the final remedy has not been developed at this time. The diagnosis shows that a faulty part was installed by the car manufacturer, as stated in the recall, and the dealership is refusing to address the actual issue. Instead of solving the problem, they insist that we drive this potentially unsafe vehicle until the issue reoccurs. This is a safety related concern as there is no warning to when this issue will occur. Their recall notice states that the eps problems could result in an increased risk of a crash.

- Whippany, NJ, USA

The contact owns a 2009 Hyundai Elantra. While driving approximately 45 mph, the power steering failed without warning. The contact stated that it was difficult to maneuver the vehicle safely. Taylor Hyundai (located at 3233 Washington rd, augusta, ga 30907, (706) 868-1200) was contacted by phone and the contact was informed that the vehicle was subjected to NHTSA campaign number: 15V100000 (steering). Additionally, while attempting to drive to the dealer to have the recall repair performed, the power steering failed. The vehicle was towed to the dealer and the recall repair was performed. After the failure recurred, the vehicle experienced several electrical issues pertaining to the interior lighting being activated when the headlight switch was turned to the on position. Additionally, the battery would drain overnight while the vehicle was parked. The vehicle was towed back to the dealer where it was diagnosed that the battery needed to be replaced. The manufacturer was informed of the failure and provided case number: 15936968. The vehicle was not repaired. The approximate failure mileage was 149,000.

- Dearing, GA, USA

The contact owns a 2009 Hyundai Elantra. The contact stated that the vehicle was repaired per NHTSA campaign number: 15V100000 (steering) in 2015. Four years later, while driving at an unknown speed, the eps indicator illuminated and the steering lost power and became stiff. The vehicle was shut off and restarted, but the failure recurred. The vehicle was taken to lynnes Hyundai (877-358-9715, located at 401 bloomfield ave, bloomfield, NJ 07003) where it was determined that since the recall repair was previously performed, the contact would have to pay for the repair. The manufacturer was made aware of the failure and did not assist. The vehicle was not repaired. The failure mileage was approximately 90,000.

- Nutley, NJ, USA

We have had the recall for the eps repaired a few years ago. A few years later the eps came on again and almost crashed the car/no power steering. We again took it to a dealer in laurel, md and they said we had another recall and they downloaded the fix/no charge. Well about 2 years later/today the eps came on and again almost crashed the car. It is intermittent, I was able to get it home no problem. We made an appointment to a bowie, md dealer who can't get to it for 10 days! we are concerned it is the same recalled issue and can not be fixed. Now we are afraid to drive the car in fear there is no solution and we can not afford another car at this time. Please help! thanks! regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Odenton, MD, USA

While driving on the freeway, I tried to steer off to the left to avoid a car from hitting me from the right. This led to the steering wheel locking and the car spinning out. I tried to get control of the wheel but could not. The car continued to spin until it crashed into the guard railing, smashing the right side and right front. The right front wheel was dented into the car making it undriveable.

- Pleasanton, CA, USA

The eps light went on and I lost power steering. Luckily I was not on the highway or I could have been severe. Hyundai did a recall for this issue back in 2015 but it was just a system update for the steering module but it seems like a short term solution. I have found over a hundred complaints where other customers are having th same safety issue and I really think Hyundai needs to do something about it. The steering in the '09 Elantras are unsafe and will eventually possibly kill someone.

- Albuquerque, NM, USA

Eps light came on dash 3-1313/2019-19.filled out VIN # online and was told vehicle was covered under recall and to make appointment at bob king dealership for Friday at 5 pm 3-15-19 in winston salem N.C. so we drove 27 miles one way to have it checked out. 1 hour later was told it was fixed. Got in vehicle to leave and noticed light was still on and went back in to tell them. Was told to bring back next day 3-16-19 sat at 8 am. Was there when opened up and after approx.1 hr. Was told I would have to pay $120 per hr. To have it checked out, so we agreed to have it checked out and was told it would cost $ $2390 for replacement of part that is or should be covered under recall.tech said he would see if Hyundai would cover cost and would let us know the following mon. Or tues.. did not hear from bob king till we called them back on 3-21-19 and was told they have not heard from Hyundai. Called them back 3-28-19 and was told Hyundai would not cover replacement. That is two trips each way. I do not know if Hyundai or bob king is responsible, but now the VIN # is not under recall. I suspect under handed dealings from one or the other or both. I could understand if car has been fixed under recall before, but was told this VIN # was valid and now the Hyundai coorp. Refuses to honor their recall ! so far light is only sign of problem, but steering may lock up why vehicle is being driven and possibility of an accident. Recall # 127

- Lexington, NC, USA

A steady "eps" light came on my Hyundai Elantra 2009. The first time this happened was about 9/2018. There were no noticeable malfunctions while driving. A few weeks later, however, the light started flashing when I started the car, and when trying to reverse from driveway, the steering wheel became very hard and I initially could not turn it. When I turned the car off and on, I was able to move the wheel and the light went off. However, a week of two later, I was driving on the highway when the light came on again, this time flashing, and the steering wheel kind of got stuck. I could hardly handled it. That situation was very scary. Then, the light became steady, and I was able to steer the wheel without difficulty. But last week, I was driving on the highway, and same thing happened -the steering wheel became too hard to turn. On 12/15/2018, I took the car to Hyundai service and a diagnosis was done (paid $128 refundable only if repairs were needed and done at their shop). My car has 79,909 miles, but I told it is no longer under warranty because it is past 60K miles). The diagnosis was an "internal failure of motor driven power steering motor, " which would cost $2,188.21 to repair. This car had been recalled twice for power steering issues (recall 127 electronic power steering software and campaign "Elantra and sonata steering coupling". in searching the internet, I have found multiple complaints about power steering malfunctions on 2009 Hyundai Elantra and later models, as well as other Hyundai vehicles, which had also involved malfunctions while driving on the highway. This is a very serious, life-threatening malfunction, which should be promptly investigated. I hope Hyundai and brand/maker vehicles with this problem are recalled and repaired before a life is lost due to this malfunction.

- San Antonio, TX, USA

My electric power steering light is on. At first it would flash and has caused my car to drive slowly twice. It's been on for about a month now. I've been to many mechanics and none of them seem to know how to fix it. I would like to know if the problem has to do with the recall in 2016.

- Staten Island, NY, USA

Steering makes clicking sounds, when moved from a center position, either left or right. Steering seems to 'stick' I.e. does not move smoothly. The culprit is a "steering coupling" made out of plastic that couples the steering motor to the steering column. Knowing this is a defect, Hyundai quietly extended the warranty on its replacement to 100,000 miles. However they did not send out a notification letter to vehicle owners. Myself and many other Hyundai vehicle owners are very concerned that this would lead to loosing control of the vehicle while driving, leading to accidents and loss of life. This is clearly a defective design, and incorrect choice of coupling material, which is bound to get worn off often, since it is a plastic part sitting between two metallic parts moving against each other. This should be a defect that should be fixed regardless of mileage of the vehicle. Instead NHTSA has apparently allowed the company to just extend the warranty on fixing this; so it doesn't need to bear the expenses as vehicles go beyond 100,000 miles. It takes $400-$500 to fix mainly due to labor expenses, to replace a $5 part which is hard to reach. NHTSA has to do a better job at protecting the consumers against issues which are a result of defective design which can lead to accidents and loss of life. Https://autoservice.hyundaiusa.com/txx7/micrositetemplate/micrositetemplatevinvalidate/2687

- Cary, NC, USA

I have been in contact with Hyundai customer service about this issue since June 5th and I still have not gotten anywhere. Description of events leading up to accident on or about May 14, 2018, I noticed the eps light was lit up on my dashboard on May 21, 2018 my car was serviced by __________ to correct recall #127- eps module failure. I was not aware of the other two recalls until the dealer informed me that day! when I left the dealership the car was fine and the eps light was no longer lit up. On May 25th/26th I noticed that the eps light was lit up again on my dashboard. I called _____________ to let them know about this and they simply told me to bring the car back in to be looked at. Date, location and details of accident on Tuesday, May 29th, 2018 I was driving in the vicinity of ______________. It was around 7:00 pm. I was the last of several cars in my lane, our green light was turning yellow so I began to reduce my speed. I glance down then look up to see that the car ahead, a couple of feet in front of me had come to a premature complete stop. I tried to change/switch lanes but did not have the ability to steer and/or turn or move the wheel. As a result, I had no choice but to forcefully hit the brake and came to an abrupt stop, stopping short which caused me to bang directly into the rear end of the car in front of me. As it stands right now the eps light is still lit and I have no choice but to continue to drive my car to get to and from work. I notified Hyundai about this and they still have not gotten back to me since my original complaint on June 5th and they have not offered me the use of a loaner car for the time being. I warned them that I was afraid I would have another accident and they are still not taking action.

- Bellerose, NY, USA