10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
42,247 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #10

Jun 192018

XF

  • miles
My 2009 Jaguar has been in the shop for almost 1 year, I was told that it was the wire harness, however the wire harness was replaced under my extended warranty and the problem still exist. I purchased the 2009 Jaguar at car max in 2012, after about 3 months it was in for oil change and antifreeze was smelt, they put me in a rental and my car was returned after about 1 week. This was a third vehicle for my household so it was basically garage kept, after about 1 year( with following normal oil changes, my ABS/ebs and other lights started coming on, it was taken to car max where the put me in a loaner car and kept my car for about 2-3 months, stating wire harness...fast forward, the same lights came on again and again it went to the same mechanical shop on June 19,2018 and its still in the shop now! please hlep

- Sauk Village, IL, USA

problem #9

Oct 242018

XF

  • 97,400 miles
NHTSA campaign id number 08V607000, also occurs in my vehicle the 2009 Jaguar Xf supercharged but the VIN is not included in the safety recall. Jaguar will not repair the problem even though it is a know issue in that make model and year. The 2009 the speaker fails, the following audible notifications are impacted: Turn indicator, seat belt warning, lights 'on' warning, driver's door open with key in ignition, driver intervene (adaptive cruise control vehicles only) and seat memory. The audible seat belt warning is to remind drivers to wear their safety belt. If the audible warning is not present, drivers may neglect to wear their safety belt, thereby increasing the risk of injury or death in the event of a crash.

- Colorado Springs, CO, USA

problem #8

Oct 252018

XF

  • 139,000 miles
Takata recall the transmission slips out of gear all the time. Now my shiftier is stuck in gear.the car will be still and it gets stuck. I've had this car for almost five years and towards the end it has given me hell. Transmission always failing while driving no matter on highway or street. There's also a lag when driving above 50mph.

- Cheltenham, PA, USA

problem #7

Jul 202017

XF

  • miles
The electrical issue in this car is completely unbearable, it consistently drains the battery until it is dead and cannot take a jump start. I was told by a gentleman that there was a recall in regards to this matter. The fuel system is also a major complication. The fuel comes through the vents of the vehicle and it is so potent that I have gotten sick on a few occasions while operating the vehicle. The vehicle can be stationary and in motion while these mishaps are occurring. It is really sad and disappointing to sell cars this expensive and experience so many complications. My vehicle is in the repair shop at this very moment.

- Suffolk, VA, USA

problem #6

Sep 042016

XF

  • 40 miles
This happened for the first time on 09/04/2016. I was going in highway at 70mph the car suddenly stopped for 0.5 second and turned on by itself. All the electrical system restarted at that time. I did not take it seriously at that time and it started to come again and this time it is in the local road where I was going at 30 mph. This time the car stopped and the steering is struck. I changed the car to park mode and started the car again. The same thing happened several times after that and the car started automatically. I have a new battery on the car and the key fob has new battery and the car started straightway. I don't see any other problems other than this. I took the take to a mechanic and they could not diagnose the issue and asked to take it to the Jaguar dealer. I have an appointment with the dealer tomorrow. Yesterday it happened again the highway and this time the car stopped. I managed to pull the car to the side lane and started the car again. This is very dangerous condition. Hence I'm reporting this.

- Commerce Township, MI, USA

problem #5

May 032011

XF 8-cyl

  • 17,000 miles
I purchased the 2009 Jaguar Xf supercharge and I had multiple stalls in this vehicle, where it would stop working and the reading board would read default system and would not start from anywhere to 2-20 minutes. I took the vehicle in of course several times and they only indicated it one time on one invoice, even though I had the recurring issue with this car. I finally took a video and gave it to the Jaguar shop in walnut creek (european Jaguar), and they sent the video to the manufacture. I was contacted by letter by the manufacturer saying sorry for your trouble. I also spoke to [xxx] my advisor who explained that the manufacture new the problem. Nothing seemed to fix this issue and finally on May 3, 2011, I was traveling on 580 westbound and the car exploded into flames. I escaped but with injuries to the right wrist and right knee, and left ankle, needing surgery and ptsd. I was told that my vehicle had the same type of 2010 models that were recalled, as to the gas flange /gas tank system, that could be related. I, however want to make a complaint because for the safety of others and if my children who were in the vehicle earlier that morning at 7:50 am, they would have ended in two deaths, likely three trying to rescue them. The explosion occurred at approximately 10;30 a.M. on May 3, 2011. I would like to thank you for your time and cooperation in taking the complaint. I can forward photos and anything else you would require if needed. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brentwood , CA, USA

problem #4

Mar 172014

XF

  • 50,000 miles
I have enjoyed this vehicle overall except for three issues limited to quality. The nav unit failed shutting down the entire fiber optic network and the dash pad delaminated. The front lca busing are also problematic.

- Washington, DC, USA

problem #3

Jul 102013

XF

  • 42,000 miles
The contact owns a 2009 Jaguar Xf. The contact stated that the instrument panel and speakers malfunctioned. The contact referenced NHTSA campaign number: 08V607000 (electrical system) and took the vehicle to a dealer for diagnosis. The contact was informed that the instrument cluster control module software would need to be reconfigured but her VIN was not included in the recall campaign. The manufacturer was notified of the failure. The vehicle had not been repaired. The failure and current mileage was 42,000.

- Summerville, SC, USA

problem #2

Feb 222013

XF

  • 42,134 miles
I have experienced multiple malfunctions of the TPMS system. All four tires are inflated to mfr specifications yet the instrument panel intermittently reports a fault.

- Washington, DC, USA

problem #1

Dec 092011

XF 8-cyl

  • 34,900 miles
I was driving in a parking lot and came to a stop but the car then accelerated and I had brake hard to hold the car back. I put the car into park. When I attempted to put the car into gear again, I could not move the shifter. I turned the car off and restarted it, and the car ran fine the rest of the evening. The next day, I was again in a parking lot and as I try to park, the engine accelerates wildly. I was able to hold the car with the brakes and put it into park. Once in park, the engine continued to rev. The shifter was now stuck. I tapped the shifter and that allowed me to shift the car and the engine went to normal operation. As of 12/11, the problem has not happened again. I will be taking the car to my dealer for diagnosis.

- San Antonio, TX, USA