10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
47,111 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Apr 152021

XF

  • 81,000 miles
It is very alarming to see that over the course of a couple of years my vehicles dashboard is separating itself from the metal front air conditioning vent piece this is happening for no apparent reason on my Jaguar

- Union City, FL, USA

problem #8

Nov 292019

XF

  • 87,000 miles
I was driving near fm 1960, my steering was very stiff and the car turned off while driving. I had it towed across town to my moms house which was closer than my home. The car has been towed to Jaguar where they have stated this malfunction is not recall related. They were rude and non helpful. We believe this malfunction is ibdeed recall related.

- Houston, TX, USA

problem #7

Oct 202019

XF

  • 108,000 miles
Driving Jaguar Xf and hood bonnet opened at 45 miles an hour on its own. Destroyed winds shield and the body around the windshield causing almost 2 accidents emotional stress and the inconvenience of not having a car to get to my promotion meeting. Pulling up on a highway. The harlingen cops were called made it to my home and the cop made no notes and just gave us a incident number. There was a recall for airbags on this car also after this happened all motorists went haywire and display started going off and saying every sensor was wrong.

- Harlingen, TX, USA

problem #6

Jul 152019

XF

  • 46,000 miles
Jaguar statement: My 2013 Jaguar Xf was under warranty until September 2018. I took it in for service and water coolant leak; while driving out of my garage down my street the coolant warning light came on so I park it and had it towed to my local Jaguar dealership to be looked at. It was serviced and the leak repaired; as I was told August 8, 2018 40,000 miles. July 2019 same problem (at 46,000 miles) resurfaced and damage my engine. I was driving on the highway 820 and my warning coolant light came on the hood of the car stated to smoke; by time I was able to pull over safely the car shutdown. I thought it was just safe feature; turns out the coolant leak in to my engine and damage it beyond repair. The coolant replacement and parts was still under warranty. August 28, 2019. The dealership stated that Jaguar corporate denied my claim. However, as I was told by the rep jose fernandez. In addition jose, stated that park place Jaguar grapevine, tx dealership will look into what that can do on their end since the problem previously existed under the factory warranty and the second incident covering the water coolant was still under warranty. August 29, 2019; the rep reported that my claim was also denied at the dealership level. I've pull up various forum in which Jaguar corporate is and has been a ware of this issues with the water coolant failure and dripping into the engine chamber for several years from 2009 to the present. I'm contacting your organization because..I don't trust Jaguar/the dealership to stand by its product. There's no way a $60,000- $70,000 car should breakdown at 46,000 miles. I was collect all documentation and send to your organization per request. I thank you.

- Fort Worth, TX, USA

problem #5

Sep 132018

XF

  • miles
I have a big issue with my dashboard starting to come apart because of the adhesive Jaguar used to hold down the leather is not hold. How many complaints need to be documented before Jaguar address the issue. I have researched and found that Jaguar is using staples on the replacement dashboards to keep this from occurring but what about my car?

- Augusta, GA, USA

problem #4

Sep 132018

XF

  • 72,000 miles
I have a big issue with my dashboard starting to come apart because of the adhesive Jaguar used to hold down the leather is not hold. How many complaints need to be documented before Jaguar address the issue. I have researched and found that Jaguar is using staples on the replacement dashboards to keep this from occurring but what about my car?

- Augusta, GA, USA

problem #3

Apr 022018

XF

  • miles
My jag Xf 2013 dash is being torn away and separating. It is annoying to me that Jaguar refuses to admit using subpar materials.

- Philadelphia, PA, USA

problem #2

Nov 282016

XF

  • 30,000 miles
Takata recall I have a 2013 Jaguar Xf 3.0 that began running a little rough around 30,000 miles in 2016. The check engine light came on and when I took it back to the retailer they said there was nothing wrong "possibly a loose gas cap." A few week later, towards the end of 2016 and less than 40,000 miles on the vehicle the check engine light came on again, but this time the car started to smoke and overheat, so I pulled off to the side of the highway, into a parking lot as quickly as I could. The coolant had been leaking and was dangerously low. I added coolant as per the Jaguar handbook instruction and about an hour later tried to get back on the road. The car ran fine for a few miles, but once I started to accelerate into the 50-60 mph range onto the highway again a few miles down the road, the same thing happened. It started to overheat and smoke terribly. I pulled over to the shoulder as quickly as safely possible and notified Jaguar roadside assistance in order to have the car towed back to the dealerships service department to be worked on. The dealership ended up replacing the engine. I insisted that I was not comfortable with this car anymore and wanted an extended bumper to bumper warranty. I was assured that they had practically "replaced everything under the hood and it would run like a brand new car." This was 8 months ago. The car has since been in the shop for 3 additional months on 10+ different occasions. The car is not safe to drive, it breaks down when starting or sometimes even when on the highway and is very dangerous. Ive had quite a few close calls. This car is dangerous and the dealership either cannot fix it or wants to keep putting band aides on it until my warranty is out then its not their problem anymore. I have lost my job due to the unreliability of this lemon vehicle and the service department in fort myers Jaguar.

- Bonita Springs, FL, USA

problem #1

Feb 102017

XF

  • miles
My vehicle rolled back about 3 feet while it was idling in my driveway

- Peabody, MA, USA