10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 15,490 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owned 2016 Jeep Cherokee. The contact stated while driving 35 mph and approaching a stop light, the brake pedal was depressed however it failed to stop the vehicle as she rear ended two vehicles. The front driver's side steering wheel and knee air bags deployed as a well as the front passenger side air bag. No warning lights were illuminated. The contact sustained injuries to her legs and chest, she also had whiplash and a very bad migraine. The contact stated the occupant in the other vehicle had sustained whiplash. Emergency officials were alerted. The contact stated she refused to go to the emergency room due to covid-19. A police report was filed. The vehicle was towed to an unidentified salvage yard where it was deemed a total loss. The local dealer (mak haik Ford 10333 katy fwy, houston, tx 77024) was notified. The manufacturer was notified of the failure. The vehicle failure mileage was approximately 80,000.
- Houston, TX, USA
Several dashboard warning lights lit up at the same time (with alarms sounding continuously): Check engine; parking brake; service airbag system, traction control off, seatbelt warning gear indicator lights were all on at the same time: P, R, N. D and the manual shift +/- indicator (all lit red) the transmission would not shift (out of what felt like 3rd gear) while driving down the freeway. A few times, the transmission would not shift out of neutral, and I could not get the car to move (after coming to a stop) on the off ramp and on the side streets. Key fob would not lock or unlock the doors or set the alarm
- Rio Vista, CA, USA
1. the new battery was completely dead on my 2016 Jeep Cherokee latitude and bought a new battery on May 28, 2020 and on 1-17-21 the new battery is completely dead. 2. when backing out of the drive way the emergency brake comes on and brakes the car, I disengaged the brake and continued out of drive way and will do it again. This has happened on 3 occasions.
- Knoxville, PA, USA
Transmission pops out of gear while driving on highway, vehicle comes to a stop and rolls back and when put in gear it takes more than 10 seconds to engage after gas is applied.vehicle also stalls out when you come to a stop, once it stalls out you have to put vehicle in park and turn ignition off and try to turn it on again almost got hit from behind couple times.engine has external head gasket leaks vehicle had less than 20K once transmission start acting up and leaking coolant from engine between cylinder head and block all around engine.there has been a leak from the cabin or doors from day one when car was new once you get to 45+mph and brakes also chatter I had the brakes replaced 3 times less than 30,000 mies on the car the chattering keeps coming back.vehicle stalls and transmission pops out og gear on the highway.it throughs a transmission fault code and turns check engine light on fault code P0887-00 tcm circuit falt im scared to drive he vehicle and Jeep wont do anything. Im scare for my life to drive the vehicle its dangerous please help
- San Diego, CA, USA
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 10 mph, the vehicle stalled with an unknown warning light illuminated. The contact stated that she restarted the vehicle and drove to her destination. The vehicle was taken to smoky mountain Chrysler Dodge Jeep Ram located at 556 highlands rd, franklin, nc 28734, (828) 369-5003, where it was diagnosed with needing the brake module to be replaced. The vehicle was repaired but, continued to experience the failure. The vehicle was taken back to dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been informed of failure. The failure mileage was approximately 68,000.
- Franklin, NC, USA
Single click heard from brake area at the end of braking. Doesn't happen if you turn of stability control or put into snow or sport mode. Dealership cant find reason for loud click. Rotors and pads replaced, happens about 50% of times braking.
- Gansevoort, NY, USA
Service shifter light keeps coming on. All the lights light up on shifter. Car keeps sounding like it's revving on its own. And also car keeps feeling like brakes trying to slow down car by itself, and that happens sometimes while it sounds like revving at same time.
- Dudley, MA, USA
While driving on the highway the emergency break came on without warning halting the car in motion. Car did not slow. Car locked up. Unable to put in neutral. Required flatbed tow. No provided no prior warning
- Stamford, CT, USA
When driving my 2016 Jeep Cherokee the vehicle has died out completely on me in the middle of driving. While driving there is a ding noise followed by a message on my dash board that says put car in park then switch into gear, when I am already in drive and driving then the car stops and the brakes and steering locks up completely the battery light flashes then the whole dash goes black. Then I have to trying turning it over a few times and then it will finally start with no warning lights on or anything after it just locked up and died. This vehicle has died several times on me while turning right, while just driving, and in the middle of intersections. I took it to a mechanic and there is no indication of this happening as far as codes that can be brought up or anything but when he test drove it the same thing happened to him he made a right on 12-31 and the car said put car in park then select a gear then went black and then it took a few times for the car to turn over again, but yet again turning on with no warning lights or anything after, but come to find online this is a serious issue that Jeep has not addressed and there seems to be no solution besides being in constant fear that you car is going to die out on you. This is a serious safety issue and needs to be addressed before there are lives taken. I have a two young toddler daughters that I don't feel safe driving in our 2016 Jeep Cherokee in fear for their lives!
- Midlothian, IL, USA
Driving at night in the rain on the highway 60 mph. Lost power steering, brakes, forward warning collision and other controls. Lost control of the vehicle crash into the embankment. Almost rolled the vehicle. Dealer stated steering modular failed and replaced steering rack and pinon system. Dealer stated 12 active computer codes shut down all of above functions. Dealer stated computer steering computer module failed causing steering and other functions to fail.
- Brooksville, FL, USA
Engine shut off while vehicle in motion with foot on accelerator (traveling ~10mph).. lost power steering and brakes. Notice appeared on dashboard about shifter. Tried to power engine back on to no avail. Waited a couple of minutes and vehicle was able to start again.
- Cambridge, MA, USA
Engine failure while going around a bend. Steering completely locked up and breaks were none functional. Thank god I was only traveling at approximately 15mhp in town and was able to safely cost out of the way of oncoming traffic. My dashboard said shift to P (park) and then desired gear and the battery light illuminated. I tried to restart in park but Jeep would not start. After about 15 minutes my Jeep started back up and ran normal. My concern is if I was driving 70mph on the highway with my children in the truck (which I have to do everyday as I work out of town) what would have happened"?? would I even be writing this right now" there was no warnings, no lights on, no indication my engine would fail while engaged what so ever. This is a huge safety concern!
- Amsterdam, NY, USA
ABS vacuum pump needs replacement after 2 years of vehicle ownership?
- Chicago, IL, USA
On 2 separate occasions while in motion on a city street all of the gear shifts lights came on and where you see your mileage that screen read service shifter. This stayed visible until the car was turned off and restarted. The car also jerks while in motion and the brakes where supposed to be fixed last week from the dealership that I purchased the car from but its still feels like the brakes are grinding.
- Baltimore, MD, USA
Vehicle loses power while driving, engine shuts down, steering locks and the dash lights up with a message that says put vehicle and "park" and then select desired gear. I have two small special needs children. This has happened 3 times in the last two months. I keep my vehicle up to date on maintenance/service. I read over 100 people's exact same complaints on line. It doesn't make sense that I am paying a car payment, have less than 45,000 miles on a less than 3 year old vehicle, and having these kind of safety concerns. We have one vehicle, limited means, and tons of therapy appointments. Today, my car died with no warning on a busy road, gives me approximately 10 seconds to pull to safety before there is no speed/ability to manuever the vehicle. It is ridiculous that the risk is so high, and the number of complaints listed on line show a serious issue with this among hundreds of vehicles by Jeep and nothing. The dealerships/service continue to make comments like "we were unable to replicate the issue". to be specific: Driving at about 25 miles per hour, straight following a right turn....lost power. Lights went on the dash, message above appeared. It took two tries to restart to get me out of the middle of the road.
- Taylor, MI, USA
Stalls for no reason emergency break turns on by itself won't accelerate while originally in motion on freeway turns off while turning electric stability control icons going bizerk
- Houston, TX, USA
While driving, vehicle will decelerate and warning light appears to shift car in gear. Then car turns off. Can not use breaks, all electronics flash and coltage light alarm comes on. When taken to dealer twice, no errors found. My children drove it today and the vehicle suddenly stopped and all warning lights came in along with a message to shift the car into gear. The vehicle was dead. Took back to dealer and again no error. I have researched this and many of the same vehicles are having the same problems, but Jeep does nothing.
- Cumming, GA, USA
When I was driving at highway, all the sudden service transmission light on and transmission meter went up to the highest point, car stopped by itself. Beside steering, everything else stopped working. Thank god, I was next to emergency line. I only got 30 second to get out high speed traffic road.
- Mount Royal, NJ, USA
Shortly after a right turn into a short steep uphill section of road, the car just died. There were no warning lights. The display message said to shift into P then select a gear. The car had no functionality, it was dead and started rolling backwards towards the intersection. Put in park and tried to restart - check engine light came on, and was able to operate foot brake which was also unresponsive to that point - panicking that the car would roll across the intersection into the ditch. Car would not however start. After a few minutes and tries, the car started and drove as though nothing had happened and no warning lights on the display. Drove home from work and to the dealer, like nothing had happened. But scared that the problem might repeat and deliberately took backroads just in case. Can't imagine what would happen if I'd taken the interstate and the problem repeated. After getting home, found they had called and left a message about there being no oil. Called back - long conversation: - they said there was no oil on the dipstick (so why did the oil light not come on?) - they had changed the oil and filter and the car was good to go (really?) - they recommended bringing the car back after 1000 miles to check oil consumption (so if the car for whatever reason loses its oil will it really be safe to drive" could it not happen the next mile, the 100th mile") - they said there was no evidence of oil leaks (yes, we would have noticed oil spots on the floor of our garage) - they said there must be "internal consumption" of the oil (so there should be smoke coming from the exhaust, right? there was not)..going around in circles. Why does the car stop dead when the problem occurs. The dealer said this is to protect the car. Well, thank you Chrysler for caring so little about your customers that you protect your car from damage at the expense of people.
- Boylston, MA, USA
- Fort Wayne, IN, USA