10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
33,555 miles

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« Read the previous 20 complaints

problem #172

Jan 022020

Cherokee

  • miles
Following day vehicle completely shut down while driving on the interstate at 55 mph. Dealership contacted and vehicle brought in for inspection. Dealer concluded that engine had no oil, although internal indicators failed to advise and showed vehicle had 60% oil life remaining and 3000 miles until scheduled oil change. Dealer advised that vehicle is known to burn oil, this has happened to me 3X already. The Jeep chereokee manual states oil changes should be done every 8,000 miles. I have been getting my oil changes way before the stated requirement of 8000. There is clearly something wrong with my engine. I have a 10 month baby and I am terrified of driving this vehicle. It randomly shuts down and stalls. Iam so scared for my life everytime I drive this vehicle and it is all I have. I bought this car brand new!! my engine is clearly defective and should be replaced.

- Gilbert, AZ, USA

problem #171

Jan 132020

Cherokee

  • 47,000 miles
Car stalled in middle of on ramp. No control because car turned off.

- Fenton, MO, USA

problem #170

Dec 272019

Cherokee

  • 63,000 miles
While in drive the Jeep Cherokee sport (premium pkg) car cuts off in street 3X and hwy 4X and engine light turns on. Car also loses power/speed while in drive and engine light turns on when making a turn. Car loses speed and driver is not able to accelerate while on busy hwy or street.. bought car new with 16 miles on odometer from Chrysler Jeep dealer. Manufacture warranty expired 2 months prior to this problem. Mileage 63,000 miles. I have an expensive extended dealer warranty. Chrysler Jeep dealer says engine will be replaced w/ no deductible and no addl customer cost according to dealer warranty.. oil gaskets blown also with excellent service record at Chrysler Jeep dealer.. no one should have to purchase an expensive extended warranty on a new car and have to replace an engine for a car under 5 years old. Car has one driver 62 yrs old, no accidents no tickets in 15 years this is awful for a 3.25 year old Jeep!! car has been at Jeep dealership service dept since Dec 31, 2019 for engine replacement.

- Stone Mountain, GA, USA

problem #169

Nov 152019

Cherokee

  • 35,698 miles
I was driving down the street then went to take a left and my car shut off. I got it to the side of the road and tried to start it, would not start. I then waited a few minutes and tried again and it started luckily I was close to home and called tow truck and they brought it to dealership found out is burning oil only had 35;698 miles and when the car gets down two quarts of oil these cars will shut down with no notice. Someone is going to get killed. No dash light comes on.

- Byfield, MA, USA

problem #168

Jan 022020

Cherokee

  • 41,000 miles
Vehicle shuts off while driving. Happens mostly in the morning and after making a turn. The vehicle has shut off at random times throughout the day and evening. Could be a cranking issue as it happens mostly within a half hour of starting. Every incident where the vehicle has shut off while driving has been on a street and while accelerating in motion. Before shutting off, the engine light will come on and immediately after, will shut off.

- Sacramento, CA, USA

problem #167

Dec 092019

Cherokee

  • 45,500 miles
When driving my 2016 Jeep Cherokee the vehicle has died out completely on me in the middle of driving. While driving there is a ding noise followed by a message on my dash board that says put car in park then switch into gear, when I am already in drive and driving then the car stops and the brakes and steering locks up completely the battery light flashes then the whole dash goes black. Then I have to trying turning it over a few times and then it will finally start with no warning lights on or anything after it just locked up and died. This vehicle has died several times on me while turning right, while just driving, and in the middle of intersections. I took it to a mechanic and there is no indication of this happening as far as codes that can be brought up or anything but when he test drove it the same thing happened to him he made a right on 12-31 and the car said put car in park then select a gear then went black and then it took a few times for the car to turn over again, but yet again turning on with no warning lights or anything after, but come to find online this is a serious issue that Jeep has not addressed and there seems to be no solution besides being in constant fear that you car is going to die out on you. This is a serious safety issue and needs to be addressed before there are lives taken. I have a two young toddler daughters that I don't feel safe driving in our 2016 Jeep Cherokee in fear for their lives!

- Midlothian, IL, USA

problem #166

Nov 142019

Cherokee

  • 108,000 miles
I have the 2.4L in my Cherokee. The same as other Jeep models and I have had the same oil consumption issue that this engine line has. Jeep just shut off and had to restart. No warning or lights on dash to indicate low oil. I had just a drop of oil on the dipstick. Only drove just over 5000 miles. Dealer said its normal to burn oil and fca knows about the issue but will not repair. They say about 70% of the 2.4 are affected across all models. With all the issues I see on forums and social media it seems something should be done before we get to the threshold of unacceptable accidents and death. All maintenance has been done at a fca dealer. Hard to believe it just started to burn oil.

- Conway, SC, USA

problem #165

Dec 092019

Cherokee

  • 56,000 miles
I was stopped on a busy main road in my town, to make a left into my neighborhood and my Jeep Cherokee stalled. The dash lit up with put in park and restart car. I put it in park and the car restarted. I drove to my house and parked the car. I had to use my other car to go to work because I was afraid for my safety if I drove my Jeep Cherokee.

- Forked River, NJ, USA

problem #164

Dec 072019

Cherokee

  • 43,000 miles
Engine shut off while vehicle in motion with foot on accelerator (traveling ~10mph).. lost power steering and brakes. Notice appeared on dashboard about shifter. Tried to power engine back on to no avail. Waited a couple of minutes and vehicle was able to start again.

- Cambridge, MA, USA

problem #163

Dec 042019

Cherokee

  • 38,000 miles
Check engine light came on. Took the vehicle to local Jeep dealership. Vehicle has approx. 38,000 miles and the thermostat housing assembly is malfunctioning and needs to be replaced. Told by dealership this is a common issue with 2015/2016 Cherokee between 30,000 and 40,000 miles. Vehicle is no longer under warranty. If this is such a common occurrence, shouldn't this be a recall? if ignored, this could lead to severe engine damage.

- Spokane, WA, USA

problem #162

Nov 122019

Cherokee

  • 56,800 miles
Drove car for only 2-3 blocks after sitting 8 hours while at work (first time 11/12/19 - outside temp in the 30's) and the second time overnight in unheated garage (11/23/19 - outside temps in the 30's), while turning right at a stoplight to enter on to a major artery (first time) and a stop-sign to enter onto a residential street (second time) the car shut itself off coming to a complete stop. Both times car was not "warmed-up" before driving. Contacted a local Chrysler/Jeep dealer who got us in for check-up 11/27/19 and eventually said the engine oil was below the dipstick and if the oil gets too low the engine will get hot and to prevent engine damage the car will shut down automatically. This has never happened before despite us traveling for the past 4 summers approximately 4000 miles from Kansas City to yellowstone national park and back, and the summer of 2018 to yellowstone, seattle and back (total of over 5000 miles and each time not getting another oil change for over another month to 5 months of city driving once we got back home. The last oil change we had before these two incidents referenced above was on July 19, 2019 and the mileage was 53191. The mileage on the car now is 56916. Taken into account that we've probably driven about 150 miles since the first incident until right now, that means we're "down" 1 quart/1800 miles. Researching "google", there are multiple complaints from other Cherokee owners of 2016 or other year models of the same issue. They say Jeep feels 1 quart of oil used/1000miles of driving is acceptable. Even so, my concern is why my vehicle is suddenly experiencing this power loss and oil usage when for the past 5 years (purchased car 10/31/2015) it has never been an issue. One oil change mileage was over 7500 miles and yet we never had this problem. The oil light has never come on to warn of low oil pressure.

- Olathe, KS, USA

problem #161

Nov 182019

Cherokee

  • 67,650 miles
Cei P0128 coolant temperature too cold. No overheating issues, temps have remained consistently. Came on while driving. Thermostat needs replacing in only 4 years from purchase. Temps have only been hovering around freezing.

- Oregon, OH, USA

problem #160

Jun 112018

Cherokee

  • 54,000 miles
Faulty engine with excessive oil consumption. Engine piston blown at 54K, on brand new 2016 Jeep Cherokee, and consequently repaired under manufacturer warranty. Fca and dealership difficult to work with and attempted everything to avoid the repair until I obtained legal counsel. The vehicle still randomly shuts off while being operated which makes it a danger to all. I have also experienced issues with the transmission, which the dealership said stemmed from the electrical system. The vehicle would get "stuck" in a particular and cause the vehicle to "jump" while attempting to idle down. Lastly, the service shifter light has come on. The light comes on while the vehicle is in motion and does not appear to effect the operation of the vehicle. Nevertheless, this is another problem added to the engine and transmission issues. This vehicle is trash and needs to be completely recalled. Shame on fca for selling this vehicle with a ton of defects. Shame on any authority that does not investigate the claims regarding this vehicle, or does it take a catastrophic event to gather your attention.

- Del Valle, TX, USA

problem #159

Nov 022019

Cherokee

  • 57,000 miles
2016 Jeep Cherokee approx. 58,000 miles began shutting down while exiting the parking garage, stalled out several times and steering and all control of the vehicle was lost. Took it to the shop and after running diagnostic was told that nothing could be found to be wrong with the vehicle. Did not drive the vehicle for a week and when it was driven again began displaying the same problems with complete shut down. After some investigation on this web site and others, I found that this is a common problem with the 2016 Jeep Cherokee due to the built in kill switch to protect the engine when the oil is low. I checked the oil and it was indeed low. Prior to this failure, the vehicle has been well maintained with all recommended oil changes and preventative maintenance. Jeep/Chrysler solution to the problem-check your oil more often! this vehicle is dangerous-not only to the driver and passengers but to other vehicles on the roads as the vehicle stops with no warning and could cause major accidents and deaths. They need to be taken off of the roadways

- Houston, TX, USA

problem #158

Nov 132019

Cherokee

  • miles
Cei P0128 coolant temperature too cold. Having to replace thermostat on a car only 3 years old. Temps have not been below freezing & didn't have this issue last winter. Thermostat is stuck open so gas consumption has increased & heat has decreased.

- Glenwood, IA, USA

problem #157

Nov 142019

Cherokee

  • 3,600 miles
This issue has happened seven times now in the last month. Most recent was on 11/14/2019. While driving (in motion) about 25 mph in residential area, Jeep turns off in the middle of the road. Error message pops up on dashboard to "shift to P then desired gear" (see photo). I am able to pull over to the side of the road but car has to be turned completely off. It takes a couple of tires to restart the engine. Unknown as to why this is happening. Took to dealership and they said they could not find any codes and to let them know if problems continues. This is very dangerous as I could have been on a major highway and caused an accident.

- Charlotte Hall, MD, USA

problem #156

Jul 012017

Cherokee

  • 88,000 miles
The contact owns a 2016 Jeep Cherokee. While the vehicle was stationary, it stalled and an abnormal clicking noise was heard. The contact mentioned that the check engine indicator illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine was misfiring. The vehicle was taken to another independent mechanic where the contact was informed that he could not repair the vehicle because the failure was a manufacturer issue. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure and recommended the vehicle be taken to a dealer. The failure mileage was 88,000.

- Owings Mills, MD, USA

problem #155

Nov 102019

Cherokee

  • 54,656 miles
Engine failure while going around a bend. Steering completely locked up and breaks were none functional. Thank god I was only traveling at approximately 15mhp in town and was able to safely cost out of the way of oncoming traffic. My dashboard said shift to P (park) and then desired gear and the battery light illuminated. I tried to restart in park but Jeep would not start. After about 15 minutes my Jeep started back up and ran normal. My concern is if I was driving 70mph on the highway with my children in the truck (which I have to do everyday as I work out of town) what would have happened"?? would I even be writing this right now" there was no warnings, no lights on, no indication my engine would fail while engaged what so ever. This is a huge safety concern!

- Amsterdam, NY, USA

problem #154

Nov 012019

Cherokee

  • 60,000 miles
The contact owns a 2016 Jeep Cherokee. While making a right turn up a hill, the vehicle stalled and "shift to P then to the desired gear" was displayed. The vehicle was pulled over and was able to restart after several attempts. The contact drove home. Global Jeep (1099 us-22, North plainfield, NJ 07060, (908) 200-2536) was called and the contact was waiting for the service manager to call back with a diagnosis. The manufacturer was not notified. The VIN was unknown. The failure mileage was 60,000.

- Sterling, NJ, USA

problem #153

Jan 012019

Cherokee

  • 36,000 miles
The contact owns a 2016 Jeep Cherokee. While driving various speeds, the vehicle stalled. The contact changed the battery and noticed that the oil was low. There were no warning indicators illuminated. The contact called vatland Chrysler Dodge Jeep Ram (855 South, us-1, vero beach, fl 32962, (772) 567-6633) and an oil consumption test was completed. The dealer diagnosed that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 36,000.

- Port St. Lucie, FL, USA

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