10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
31,775 miles

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« Read the previous 20 complaints

problem #25

Sep 042019

Cherokee

  • miles
Car starts to stall after 1000 miles driven in between oil changes. This started at 30000 miles. It stalls in the middle of driving. It stalks at stop signs. This my 16 year old daughters first car. It is not safe.

- The Woodlands, TX, USA

problem #24

Dec 172019

Cherokee

  • 277,634 miles
Transmission shifts up to 7th gear and than down to6th gear some times engine shuts off than restart while driving highway traffic. Transmission shifts but engine red lines before you go in gear.

- Menasha, WI, USA

problem #23

May 102017

Cherokee

  • 15,000 miles
The contact owns a 2017 Jeep Cherokee. The contact stated that the shifter failed and the vehicle stalled. In addition, all the warning indicators illuminated on the instrument panel. The vehicle was restarted and was able to drive normally. In addition, the vehicle failed to accelerate. The vehicle was taken to an unknown dealer where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The contact also mentioned that the failure occurred on another occasion and the shifter was reprogrammed. The failure recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 15,000.

- Memphis, TN, USA

problem #22

Sep 162019

Cherokee

  • 33,675 miles
Crusie control does not maintain set speed level. When speed is set, the cruise control will rapidly increase by 10 to 15 mph. The speed set point did not change, but the car increases in speed. It did not return to the set point. The cruise control is able to be disengaged.

- Boone, NC, USA

problem #21

Sep 012019

Cherokee

  • 39,000 miles
When using cruise control, it the rpms will jump from between 1 -2 to 5 very quickly and the speed will increase from 65 mph to 75mph for no reason. This occurs whether I am driving on a straightaway, up a hill, or down hill. This has happened on multiple occasions and is happening more frequently. It occurs randomly and is very scary.

- Towson, MD, USA

problem #20

Aug 292019

Cherokee

  • 43,000 miles
Several times within the past 2 months, including today; when driving more than 25-35 miles there will be a "service shifter" notification and the associated 'ding' noise notification that comes on. This notification blocks any action on the screen between the speedometer and RPM monitor and only successfully goes away when turning the Jeep completely off. This happens while in motion, particularly on highways, and seems to happen more often if I have used or am using cruise control on the trip. It also illuminates all of the lights on the shifter (pnrd +/-). it seems that this could potentially cause a more serious issue with shifting, cause me to become stranded, or become dangerous for myself and other drivers.

- Peculiar, MO, USA

problem #19

Jul 162019

Cherokee

  • 20,500 miles
I deactivated cruise control and started to accelerate to pass someone on the highway, the car continued to accelerate after I had released the gas pedal and so I pressed the cancel cruise control multiple times and tapped on the gas and then the brake after that my car jerked and it stopped accelerating on its own.

- Montrose, PA, USA

problem #18

Jul 202019

Cherokee

  • 55,000 miles
The shifter has been replaced twice on the vehicle; the first time in warranty (2018) and the second time this weekend where I needed to pay out of pocket. (June 2019) at random times, the service shifter message appears and the entire shiftier panel lights up. The car accelerates by itself and sometimes the car jerks forward especially when the car is in park or I am on the brakes.in rush hour highway traffic, bumper to bumper traffic or local traffic same thing. I can be doing 20 mph or 75 mph and the error message appears. I reported this to my rick hendricks Jeep dealer and they said they seen it before as well as napleton in Florida. I also looked online and see that multiple 2016 -2018 Jeep owners reported the same issue once the car is more than 10,000 miles. The car changes gear by itself.

- Atlanta, GA, USA

problem #17

Jun 162019

Cherokee 6-cyl

  • 6,000 miles
The speed control in my car went wacko a couple of weeks ago. Sped up from 45mph to 56mph. In the short space of time it took for this to happen (1-2 seconds, not sure as I was freaking out...), I applied the brake - too no avail, then I put it into neutral and that worked; which was good because I almost plowed into the car in front of me (on a narrow single lane road on a hill going downhill so, there was no option to bail out, if there had been time to do that - which there was not. I have had it in the dealership for 12 days now and they can't seem to fix it.

- Anchorage, AK, USA

problem #16

Jun 262019

Cherokee

  • 78,000 miles
Service shifter message keeps coming up and all lights on gears turn red and I have seen a lot of complaints on this model Jeep. It happens when switching gear, parking, driving. It needs to be recalled!

- Detroit, MI, USA

problem #15

Jun 032019

Cherokee

  • 44,804 miles
My 2017 Jeep Cherokee with little under 45,000 stalled this morning on my way to work. The car lost steering/braking control. The battery light came on and stated I needed to shift to park then to desired gear. My Jeep would not run at this point. I had to wait a good 5 minutes until I was able to attempt starting my vehicle. However, when attempting to start the vehicle it did not start on the first 2 tries. The 3rd time it finally started. Furthermore, after letting my vehicle sit and cool once I got to my work location which is 40 miles away. I and another co worker checked the oil, and the oil barely registered on the dipstick. I will be going to get the oil changed again since the oil was dark and smelled burnt. This is not the first time I've had issued with the Jeep Cherokee. The other instance all the shifting gears on the console lite up and a message on the dash stated to shift into the desired gear. This too happened while I was driving. This is unsafe, especially in the first instance whereas you lose all control of your vehicle. I have called the dealership to have the vehicle checked out; however, they are unable to get my vehicle serviced until 2 weeks after this occurrence.

- Philippi, WV, USA

problem #14

Apr 282019

Cherokee

  • 50,420 miles
Was driving down the highway and service shifter came on and locked out the shifting. After shutting off the vehicle and restarting it was turned off. The second time this happened was on March 6th 2019, after shifting the vehicle from park I made it to roughly the end of the parking lot or less than 1/8 mile and again the service shifter light come on locking out the actual shifting mechanism. The second condition was my cruise was set at 66 miles an hour well trying to reduce and cancel speed cruise would not shut off until I hit the brakes hard to avoid the crash.

- Rochester, NY, USA

problem #13

Feb 262019

Cherokee

  • 47,000 miles
1st, my engine light is on due to a faulty thermostat in the engine. I'm displeased a 2 year old car has such an issue. I've been told it's a common problem or defect. 2nd my cruise control goes rogue at times and speeds up excessively if no intervention happens to stop it.

- Brockport, NY, USA

problem #12

Jan 142019

Cherokee

  • 15,000 miles
While driving this vehicle made a right hand turn and accelerated uphill. The car died and lost all systems including steering and limited braking. I took vehicle to dealer and found out this was due to low oil. This happened twice within 4 months. No oil indicator ever appeared in either instance. Said it was a safety feature to save engine but apparently not human lives. It as scary..I do not trust this vehicle and why is it consuming so much oil.

- Missoula, MT, USA

problem #11

Dec 052018

Cherokee 4-cyl

  • 39,853 miles
I was driving and the following happened: Jeep completely died while driving, battery light illuminated & the screen displayed "place in P, then select gear", I attempted it but I had no power, no ability to steer or brake. I was also broken down in on coming traffic and wasn't able to move. I had to put in neutral and push my Jeep out of the middle of the hwy. I'm 26 and 5'4. I'm scared for my life. I cried all the way to work. All I could see was getting impaled by a driver, getting killed and risking losing my 2 year old son! I'm not happy, I'm scared for my life and I have no idea what to do or where to turn! the dealership isn't answering my calls or responding to any messages! consumer stated problem was caused by piston rings were faulty.

- Horn Lake, MS, USA

problem #10

Nov 092018

Cherokee

  • 35,522 miles
After starting the car and shifting to reverse the car stalls. Also while driving the car has displayed three times in different occasions displays "service shifter" and the lights turn red on the shift stick (keep in mind the car is automatic with 9 speed transmission). I just got the car a week ago and I am scared to drive it. The car is a 2017 with 35K miles, now I understand why they sold it back to the dealer.

- Escondido, CA, USA

problem #9

Oct 252018

Cherokee

  • 1,200 miles
I was taking my car out of park when I noticed a really loud clicking noise coming from the shifter. I took it back to the dealership and I was told that the shifter would be replaced. When I picked my truck up the noise was even louder, and this time I had an error message on my dash board that read "service shifter". at that time the dealership had already replaced the shifter. After they ran more test and attempted to fix it a total of 10 times, I am still having the same issue, where the error message says "service shifter" and the clicking sound is very loud. After speaking with the service manager at the dealership, he informed me that the shifter was just recently replaced once again and that the other attempts to replace the shifter were a result of the replacement shifters being "bad' (defected). Chrysler customer service has been notified of every occasion that my vehicle has been serviced for this issue, and they have even escalated this matter to their corporate level technicians known as "star". I was told by customer service that star was unsure of the issue upon them being contacted in reference to this issue. I have yet to see an active recall on this part, but out of the year and 8 months that I have owned this truck, I have spent approximately a year and 4 months taking it to the dealership to be serviced for the shifter.

- Baltimore, MD, USA

problem #8

Oct 232018

Cherokee

  • miles
On October 23, 2018 I was traveling down the highway when I slowed up to make a turn and the truck turned off while turning with a vehicle behind me. Thank god I was able to steer the vehicle to the side of the road. I have filed another complaint with this same issue this is very dangerous and I pray my husband or I don't cause a fatality or be a fatality due to this 2017 Jeep by Chrysler malfunctioning. I've noticed I'm not the only one that's experiencing this issue please help and hold Chrysler reliable to fix this issue.

- Bainbridge, GA, USA

problem #7

May 192018

Cherokee

  • 19,000 miles
I live in a flatter area of the us. No problems here. However, while traveling in some more hilly states recently I experienced multiple occasions when the cruise control would cause the vehicle to accelerate well beyond the setting. 15-20 mph above setting. Engine RPM would go as high as 5000. The system would not immediately disengage. I had to hit the brakes and the cancel button several times before cruise control would disengage. This occurred while traveling at interstate speeds of 65-70 mph.

- Keystone, IN, USA

problem #6

Jul 142018

Cherokee 6-cyl

  • 25,000 miles
Using cruise control. Applied brakes car started speeding up instead of slowing down or disengaging cruise control had to put car into neutral to get it to stop.

- Springfield, MO, USA

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