Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.

- Springtown, TX, USA

The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the -€œCancel-€ button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.

- Parchment, MI, USA

When accelerating the vehicle has a hard shift every now and then that-€™s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.

- Carlton, GA, USA

Vehicle started rapidly accelerating and was unable to turn off cruise control. Dash lights flashed on and off. Had to put the car in neutral and slow to a stop.

- Springtown, TX, USA

Shifter lights up in red and it flashes a warning sign of "service shifter."

- Grand Forks, ND, USA

The shifting of the vehicle is erratic. Sometimes when accelerating it will not change gears, redlining before it eventually does shift, lurching the car forward. This can take an extremely long time for the car to shift like it should and is a safety concern in traffic as others are not expecting this odd behavior. It can cause issues when trying to accelerate and merge on to the highway. Multiple dealerships have indicated that they hear this from owners all the time but that Chrysler has provided no resolution. The manufacturer has refused on multiple occasions to inspect the vehicle. At 1200 miles the check engine light came on. The dealership indicated the transmission was faulty and needed to be replaced but Chrysler refused to replace it.

- Powell, OH, USA

While driving on hwy 395 traveling North from spokane, wa, with cruise control set at 60 mph, after cresting a low hill and descending the hill my car's engine began racing the RPM went to 4500 RPM and I couldn't get it to slow down or stop by braking or changing the cruise control. My car got to 80 mph when I finally got the cruise control to disengage by pressing cancel again while braking. This is the second time this has happened. It's very scary. I'm afraid to use the cruise control in my car.

- Inchelium, WA, USA

Electrical system: Wiring details issued June 4, 2018 recall id 299936 NHTSA campaign #18V332000 vehicles affected 4,815,661 component affected electrical system: Wiring power train: Driveline: Differential unit details issued July 14, 2020 recall id 314017 NHTSA campaign # 20V343000 vehicles affected 67,248 component affected power train: Driveline: Differential unit wheels: Rim details issued October 13, 2017 recall id 269528 NHTSA campaign # 17V543000 vehicles affected 22,242 component affected wheels: Rim

- San Francisco, CA, USA

Gas pedal will stop working while driving not allowing me to accelerate the Jeep. I have to pull over, power off the Jeep, and wait about 5 minutes. After waiting, I have to hold the key in the start position until the Jeep turns on which ranges anywhere from 30-190 seconds to do. There is a recall for this specific issue but my car is not covered. I believe that the recall should be expanded as it does not fully cover the vehicles affected. This has now happened 6 times over the last 2 months.

- Orlando, FL, USA

'service shifter' notification after starting car, stayed on during entire drive until car was powered off and back on again when the notification disappeared. While notification was on dashboard, all red lights (indicating park, neutral, reverse, drive) were lit up red on shifter. Notification appeared initially while vehicle was in park and did not disappear throughout the entire drive (0-70mph) until vehicle was powered off.

- Ridgefield Park, NJ, USA

Service shifter light comes on. Need to turn off vehicle and restart. If light is on and vehicle running the shifting is hard and steering is loose

- Hartford, WI, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that the service shifter warning light and several other unknown lights on the gear shifter were illuminated while driving. The failure recurred sporadically. The dealer was not called. The manufacturer was not made aware of the failure. The failure was neither diagnosed nor repaired. The failure mileage was approximately 42,000.

- Crawford, TX, USA

Shifter error then turns off randomly. Especially on turns

- Jacksonville, FL, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that while his wife was driving at 25 mph and making a left turn, the vehicle ceased with the service shifter warning message illuminated. The driver pulled to the side of the roadway. After approximately an hour, the vehicle restarted and the driver drove to the residence. The vehicle was taken to homer skelton Chrysler Dodge Jeep Ram located at 7661 us-51, millington, tn 38053, (901) 872-0195, to be diagnosed. The contact was informed that an unknown computer needed to be reset. The computer was reset however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 37,000.

- Brighton, TN, USA

I was driving down a side road, going about 20mph when it was like my Jeep shifted into neutral. It completely stalled. The battery light flashed on the dashboard and a message popped up that said vehicle must be in gear, alternating with a shift to park or neutral, press brake to select gear message. I was able to swing it into a parking lot where I put it in park but the error wouldn't go away and when I shifted back into drive and hit the gas pedal, it wouldn't move. I shut the engine off and when I tried to restart it, it wouldn't start. I sat there for 15 minutes before it would start back up. I was able to move forward with no warning lights and drive the approx 2 miles home.

- Vanceburg, KY, USA

While driving the vehicle, the engine just shut off and all warning lights were displayed. Luckily I was not in heavy traffic or on highway. Had to wait about 30-45 seconds before it would restart. This has happened 3 times in the last month ( April). Is there a recall for this. I've looked into this problem and there are several complaints of this same issue.

- Lenexa, KS, USA

This happens every day while driving. I will be driving (no certain speed) but I will hear a "ding" & I look at my screen & it says "service shifter" and all my lights light up on my gear shifter. My Jeep tends to have hard shifting once this occurs. I then have to stop, turn my car off and turn it back on. (the pictures I'm attaching are from last week. However, this has been happening for awhile)

- Horn Lake, MS, USA

The car's cruise control was engaged while climbing a slight hill on the freeway. The car failed to stop accelerating at 60 mph (set speed limit). The cruise control button nor pressing the brakes would disengage the system. After approximately 10 seconds, the car accelerated to 75 mph and finally disengaged. This was during the night, with moderate rush hour traffic on highway 16 near port orchard, wa. The dealer (West hills Chrysler, bremerton wa) cannot find an error code and refuses to repair the vehicle. I deem the vehicle unsafe to drive while using the cruise control system.

- Gig Harbor, WA, USA

At 15,000 miles my service shifter light would turn on. I have to pull over, put the vehicle in park and shut off the vehicle. This happens at least once a month. When I called the dealership they said there was nothing they could do about it if the light wasn't actively on.

- Nellis Afb, NV, USA

Car stopped on me and keeps doing it before it does it says service shifter I have contacted Jeep, I have went to a dealership. But no one has helped and my 2 year old was in the car yesterday when I locked while I was driving

- Houston, TX, USA