10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
84,585 miles

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« Read the previous 20 complaints

problem #4

Dec 212003

Grand Cherokee 8-cyl

  • Automatic transmission
  • miles
My wife & I were driving on I-95 South when my Jeep Grand Cherokee's check engine light came on but before we could do anything it shifted from drive to 2nd gear and went from 60mph to around 25mph while we were still in the 3rd inside lane of a 3 lane hwy so we proceded to pull off the hwy and check out the truck and also let it sit for awhile and in doing so the lite went off so we proceded to get back on and go straight home but as we tried to get on the hwy it happened again but this time we went from drive to 1st gear and we almost got rearended by an 18 wheeler but he moved over at the last second, where we got on there was no break down lane so we had to go for about a mile and in the process we started to loose the brakes do to problems ariseing from the ABS and also the engine was acting funny it started to shut off then it would speed up and it did it 3 or 4 times so when we got off we had the Jeep flatbeded to "greenwich Jeep" in greenwich, ct. Soon as it's fixed I'm getting rid of it but I did want to note the problem with you!

- Stamford, CT, USA

problem #3

Apr 292003

(reported on)

Grand Cherokee

  • 10,000 miles
The consumers vehicle was less than a year old but has had three computers replaced. The dealer has not been able to determine the cause of the failures.

- Hudson, NH, USA

problem #2

Jan 012003

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 2,000 miles
Purchased November 2001, had two recalls for fuel system within two months, dealer told me there was previous recall fixed before I purchased. Engine safety warning light has come on and stayed on several days on seven (7) separate occasions. Dealer claims not to worry cannot figure out why. Plus seat heater went out and had to be replaced, interior heater stopped working except defrost. I believe they are all related and is why the engine safety warning light keeps coming on. Also to note--vehicle sways back and forth over small bumps, like riding a small boat in rough water.

- Mount Vernon, WA, USA

problem #1

Aug 032002

Grand Cherokee

  • miles
Both driver and passengner get a static shock upon exiting vehicle. Dealer and manufacturer were not notified at this time. Feel free to provide any further information.

- Chula Vista, CA, USA