10.0
really awful- Crashes / Fires:
- 24 / 0
- Injuries / Deaths:
- 40 / 2
- Average Mileage:
- 46,181 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2002 Jeep Grand Cherokee. The contact stated the vehicle was remedied under NHTSA campaign id number: 12V527000 (air bags) however, the air bag warning lamp remained illuminated. The vehicle was not taken for inspection or repairs. The manufacturer was made aware of the issue. The approximate failure mileage was 117,679.
- Morganton, NC, USA
Neither Chrysler nor a "local" dealer will supply the part needed for me to install the fix. I'm a qualified mechanic and have all the needed factory tools including the drbiii and access to tech connect. Reading through the Chrysler document dated November 7th 2012, I fully understand the issue (material change in the squib capacitor) and the patch Chrysler is offering. The proper fix would be replacement of the defective capacitor. I am asking for the part so that I can do the fix - nothing more.
- Thompson Falls , MT, USA
I received a Jeep airbag recall notice this week and when I took it to the dealer they told me that I need an airbag now. I have had to wait over a year for the parts to come in and the dealership has tried to fix my car four times for this issue attempting to use the wrong connectors to fix the issue (they told me this on the last repair attempt). Now they claim that I must pay for an airbag. I believe that their defective repair attempts or having to wait so long for parts is the reason that the airbag now needs replaced. Chrysler customer service is denying my request to fix my airbag. Can you provide any assistance? they have deprived me of the ability to sell my car for the last year, and now I can't sell it until this latest issue is fixed. The cost of the repair is $1600.
- Greensboro, NC, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported November 2012, there should have been a remedy available before February 2014. The contact stated that the manufacturer had exceeded a reasonable time for the repair. The contact had not experienced a failure.
- Long Beach, CA, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November 2012, there should have been a remedy available before February 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
- College Station , TX, USA
Over 3 yrs ago I received from Chrysler a safety recall notice and every time I call the Jeep dealer they tell me that the parts haven't been made yet. Today I received another recall notice for the occupant restraint control module and still no parts. This is should not happen and you should have the parts after all this time. This is very dangerous and I want this fixed.
- Bluffton, SC, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received a recall notice for NHTSA campaign number 12V527000 (air bags) and was informed by the dealer and the manufacturer that the parts were not available. The contact had not experienced a failure. The VIN was not available...updated 03/18/14 the consumer stated the vehicle was fixed on 02/27/14
- Surprise, AZ, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received NHTSA recall campaign number 12V527000 (air bags) and the repair part was unavailable. The manufacturer was notified numerous times and they were unable to provide an expected date that the part would be available. The VIN was unavailable. There are no failures at this time.
- Boca Raton, FL, USA
TL- the contact owns a 2002 Jeep Grand Cherokee. The contact stated he had received a recall notice. The dealer and manufacture was contacted and stated that the part would not be available for repair. The reasonable time for repair had surpassed. The failure described in the recall had not occurred.
- La Vista, NE, USA
The contact owns 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not made aware of the problem. The contact had not experienced a failure.
- Clintontownship, MI, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 12V527000 (air bags) and stated that the necessary part was unavailable to perform the repair. The contact was placed on a massive waiting list by the dealer. The manufacturer was not notified of the problem. The contact had not experienced a failure.
- Omaha, NE, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she attempted to have her vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2012, there should be a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
- Willmar, MN, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she received NHTSA recall campaign number: 12V527000 (air bags) over a year ago. The dealer was notified several times but the parts were not available which she considered to be a major safety issue especially since her air bag warning lamp was illuminated. The manufacturer was made aware of the problem. The vehicle was not repaired. The failure mileage was 86,000. The current mileage was 91,000. The transmission, windows, fan relay switch, and emergency brake. Also, the radiator was leaking and all of the shocks for the tail gate lift, failed. Updated 02/24/14 updated 3/12/14
- Fairfax, VA, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated there was a recall under NHTSA campaign id number 12V527000 (air bag) and the required part was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.
- Grand Rapids, MI, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November 2012, there should have been a remedy available before February 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
- Bellevue, NE, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that she attempted to have her vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2012, there should be a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
- Saint Louis , MI, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The manufacturer was notified of the problem. The contact had not experienced a failure.
- Garden Prairie, IL, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated her recall NHTSA campaign number 12V527000 (air bags) had surpassed reasonable time for repair. Both dealer and manufacture had been notified. The dealer stated that the part was not available for repair. There are no failures at this time....updated 03-12-14
- Sterling Heights, MI, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received a NHTSA campaign id 12V527000 (air bag) recall notice in February 2013; however, the dealer stated that the part was not available. The air bag light illuminated prior to receiving the recall notice. The contact recently called the dealer who did not have parts to remedy the recall. The failure mileage was 135,000.
- Portsmith, VA, USA
- Simpsonville, SC, USA