My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) A plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and Jeep should have a recall for this component. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on August 4, 2022.

- Waltham , MA, USA

Headrest popped open out of nowhere driving down the road. Luckily I was leaning forward

- Owensboro , KY, USA

Driver seat active headrest deployed for no reason.

- Huntersville, NC, USA

The Active Head Restraint system, which is integrated into the headrest unexpectedly deployed while I was safely operating the vehicle on the highway. The impact to the back of my head caused a concussion. The vehicle was not involved in a collision or other kind of accident that would trigger the system to deploy. After parking the vehicle and inspecting the headrest, it was observed that several plastic fastening components failed causing the unintended deployment of the system. It was also observed that the plastic around the metal fastening pin had failed. Internet research shows that this is a known problem with Fiat Chrysler automobiles. A Federal investigation is ongoing relating to this issue. Further, there is a class action lawsuit in the state of California.

- Houston, TX, USA

Vehicle was parked when the front passenger headrest exploded.

- El Paso, TX, USA

Passenger Headrest safety feature deployed while a passenger and I were driving hitting him in the back of the neck.

- Springfield, MO, USA

The drivers active headrest deployed while sitting parked in driveway. Came out the the jeep this morning and the clips that hold it together broke. This is a part of the safety system.

- Monroe , NC, USA

My 2014 Jeep Grand Cherokee automatic headrest deployed. My wife was driving as normal and she was hit over the head by the headrest. It was deployed under normal driving conditions. There was no accident. This is very dangerous because of the sudden surprise. She could have been killed!!!!!

- Phoenix, AZ, USA

I have a 2014 SRT jeep I was at the car wash and my passenger head rest system deployed I look inside and saw that the clips were broken.

- Richmond Hill, GA, USA

Passenger head restraint headrest deploys without collision. While parked in driveway overnight, (popped open and forward). Dealership found no faults

- Houston, TX, USA

Deployed head rest while vehicle was in parked and engine was off.

- Ontario , CA, USA

While driving my vehicle on an interstate, I felt something hit the back of my head against my hairclip. Once stopped at a light, I tried to adjust my power seat thinking that it had somehow readjusted itself (I have been waiting over 6 months for a new PCM and lots of little power gremlins have shown up with the engine and other systems). When that did not help the issue, I reached to my headrest to see if I could adjust it when I realized that it had popped open. There was no incident/accident to cause this.

- Oak Ridge, TN, USA

The driver's side headrest exploded forward when no one was in it. 10/12/21 the Jeep was taken to the Buffalo airport. Early Afternoon, 10/13/21 it was picked up. When the car was picked up, it was found with the headrest exploded. After close inspection of the car, no damage was found to indicate a collision had happened. The safety of others is an issue because it inhibits the driver from properly seeing the road after it exploded. The problem is being solved by our own mechanic. No inspection has been made by any authorities or insurance reps. No warning lights, messages or symptoms were observed before the headrest exploded. You can see pictures attached.

- Rochester, NY, USA

Driver head restraint for 2014 Jeep Grand Cherokee deployed while sitting at the airport between July 13, 2021 and July 18th 2021. Car was not in motion. Took car to Jeep dealership for inspection and replacement. It was determined by the dealership "Internal latch will not reset and hold properly". Head restraint was replaced with a new one. Mileage was 89,883. No warning messages or symptoms. Dealership stated they could not replace the passenger head restraint until it also "fails".

- Holly Springs, GA, USA

Upon performing a quick brake to avoid hitting a dog that ran into my neighborhood street the headrest on the passenger seat sprang out forward and will not reset into place even after pulling it back. It springs back out forward.

- Melbourne, FL, USA

driver seat heard rest deployed and cannot be reset. this almost caused a serious accident

- Carollton, MS, USA

Sitting in the driver seat parked. The active headrest suddenly deployed. No collision detetected and the latch is still holding the release pin in place, no chassis codes showing deployment. Upon furthur investigation the plastic brackets holding the pin on either side seemed to have broken as if the plastic had aged or was under to much stress. Thankfully i was leaning forward enough that it barely hit the back of my head and the cushioning absorbed much of the impact pressure.

- North Saint Paul, MN, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 35 mph when the vehicle's driver seat headrest suddenly deployed. The contact had spoken to the dealer however the appointment for the repair had not occurred as of yet. The contact stated the driver received neck injuries however no medical attention was needed. The manufacturer was made aware of the failure and confirmed that there were no recalls on the vehicle. A case was opened regarding the matter. The approximate failure mileage was 147,000. Case number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-€

- Solomons, MD, USA

Front passenger active headrestraint defective. Headrest activated erroneously when plastic brackets holding steel bar broke. This caused the headrest to forcefully extend/deploy forward. Driver side headrest was not affected. Steel bar remained captured in claw which would have released steel bar if vehicle should be rear ended thus causing active headrestraint to engage (note: vehicle was not hit in this case). Should this occur with passenger in seat or to driver side while vehicle in motion it can cause an accident or injury to seat occupant.

- Colorado Springs, CO, USA

While driving the drivers side headrest blew forward causing my head to violently push forward, contacted a dealership but no response as of yet.

- Juneau , WI, USA