May 3,2021 while driving on Route 93 south I drove over a rough patch on the road as soon as I felt the bump in the road I heard a very loud pop. I pulled into a gas station and inspected my car that's when I discovered the passenger headrest deployed, fortunatley I was alone at the time. No one was hurt.

- Spring Creek, NV, USA

UNKNOWN I was parked when out of no where i heard a poping noise and i lucky no to have my head on the head rest at the moment of it popping, till when i tried putting my head on it i felt something off and thats when i saw that the head rest poped. I was not in a crash i didnt not hit anyone or was hit by anyone as well just happened on its own.

- Rowland Heights , CA, USA

While driving, I heard a loud explosion, and my head/ neck jerked forward to the steering wheel. I immediately thought someone hit me from the back. My daughter in the passenger seat shouted, -€œAre you Ok?-€ She told me that the back head rest exploded. I was shaking and tears filled my eyes as I pulled over to the side of the road. The driver-€™s headrest deployed for NO reason! I was so lucky that this did not cause a major accident! That evening (and for the next 4-5 days), I had a headache and lower neck pain. Today, it still feels sore. Even though the dealer fixed it, the salesmanager could not confirm if the new head restraint had the same faulty parts inside. My daughter is 15 1/2-€¦She is scared to death of learning to drive in my Jeep. She witnessed the restraint deploying, and doesn-€™t want that to happen to her. Me either! I have been a Jeep owner for 22 years. Sad to say that I might not be much longer :-/,

- San Jose, CA, USA

Driver-€™s Car seat headrest pop out while running almost causing an accident.

- Hormigueros , PR, USA

The active head restraint on the passenger side deployed on its own with no outside influence

- New Brighton, MN, USA

The headrest on my 2014 jeep grand cherokee deployed on its own while driving. The headrest is pushed so forward that i am unable to drive my car safely.

- Denton , TX, USA

I was preparing to stop at a stop sign when I heard a pop/burst. It was startling. I thought some glass or something broke but couldn-€™t see where. I looked over and I noticed my car seat headrest was open. Thank God no one was sitting there. And no one has for months now. So I-€™m unsure why it would have done that.

- Cincinnati, OH, USA

While driving with my husband and me sitting in the passenger seat the passenger head rest deployed hitting me in the back of my head

- Tucson, AZ, USA

The headrest of the passenger seat popped out (like an explosion). I understand there are several investigations and was wondering if this is something that the company will replace for free?

- Raleigh , NC, USA

Passenger headrest deployed without accident and struck passenger in the back of the head with a great deal of force.

- Gilbert , AZ, USA

While driving the headrest deployed and hit me in back of head.

- Pendleton, IN, USA

Driver-€™s side active head restraint deployed while vehicle was parked in driveway over night.

- Vero Beach, FL, USA

Headrest safety feature deployed randomly.

- Evansville, IN, USA

At approximately 2:00 PM, on January 17, 2021, my wife was sitting in the front passenger seat of our 2014 Jeep Grand Cherokee Summit waiting for me so that we can drive to Columbus, GA for my brother's funeral. Then, for no reason at all, the headrest of the passenger popped open. My wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. We don't know why it happened but would like for it to be fixed by Jeep. A replacement headset was estimated to cost about $1000.

- Decatur, GA, USA

While driving home all of a sudden there was a loud pop and instantly hit in the back of the head WHILE driving. Instant headache and throbbing to the back of my skull. I pulled over as soon as I could to see that my driver side headrest had deployed. Further inspection it appears the plastic inside the head rest is broken so it can not be reset. This is an extreme safety issue! Just driving down the same road we've driven on multiple times to be hit in the back of the head while driving. If my wife was driving I am not sure how that would have turned out as she already has neck issues. THE CONSUMER STATED THE VEHICLE HAD NOT BEEN REPAIRED AS THE COST IS TOO HIGH. THE CONSUMER STILL DRIVES THE VEHICLE.

- Marana, AZ, USA

Active head rest on driver side released while in parking lot. There was no contact or accident. There is a plastic piece inside the head rest that snapped and the head rest launched forward. I need to bring it to dealer to get fixed I suppose and also pay for it I believe, but this seems to be a safety issue and a defect - not something I should have to pay for.

- Bristol, CT, USA

While driving on the freeway, passenger side headrest randomly exploded open with great force and a loud bang, hitting the passenger on the back of the head. There was no reason for the headrest to do this, and my passenger was injured.

- Anaheim, CA, USA

The active headrest on the drivers side of the Jeep fired off without an accident.

- Wesley Chapel, FL, USA

We were in a church parking lot, Sunday morning at about 10am. Outside temp was 65 degrees. Vehicle was stationary. My wife got in the passenger seat and the headrest popped out and struck her in the back of her head. She later developed a headache and general dizziness. We stayed in the rest of the day so she could lay down. Not sure if a telescoping headrest was a feature, I did a web search to see what the issue was. I read about the 'exploding headrest', a term that describes what it was like. Looking at the inside of the headrest, I can see the broken plastic tabs that were described by others. I assumed this would be a recall item, but was disappointed to learn it was not. After calling the dealer, we were given an estimate of $850 to replace it. This is obviously a bad design and should be replaced as a recall fix. We don't have the money now so will have to live with it extended.

- Orange, CA, USA

While driving my head rest deployed and stuck me in the back of my head/neck. I am not able to adjust it back to the original position.

- Lithonia, GA, USA