10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,311 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #6

May 012019

CX-5

  • 1,500 miles
The car tries to lunge forward immediately after coming to a complete stop. I always keep my foot on the brake when I come to an intersection or red light so it hasn't yet caused an accident and the force of the braking action seems to be enough to keep it from lunging for the time being but you can feel it tugging wanting to move forward. An engine light recently came on the dashboard along with a transmission light and traction control light. I took it to local dealer and they replaced a transmission sensor but the car still wants to nudge forward after coming to a stop. The mileage is only 3500.

- Peoria, AZ, USA

problem #5

May 082019

CX-5

  • 11,000 miles
The "sbs" system is a dangerous add to the vehicle. It is meant to warn the driver about vehicles suddenly slowing or braking in front of you. Three times this system has caused me near collisions (the system applied the brakes hard and cause the wheels too lock not allowing me to take a safe defensive actions) when the system activated when the "danger" was clearly gone or I took safe action and changed lanes to avoid a collision. The above incidents involved me driving on surface streets at posted speeds of 35-45 mph. This all happened with in a 2-3 week span of time when I had not disabled this feature manually. The road conditions were dry, daylight hours and semi clear days. All the above incidents involved vehicles turning in-front of me. The last time this incident happened was 05/08/19

- Snohomish, WA, USA

problem #4

Feb 072019

CX-5

  • 3,000 miles
Sun roof shattered while driving home on the highway in the pouring rain. I was not driving behind anything that could have kicked up a rock and there is no other damage to the roof of my car.

- North Royalton, OH, USA

problem #3

Nov 142018

CX-5

  • 7,500 miles
Sudden windshield cracking 11-14-2018 our 2018 CX5 has 7500 miles and driving at night with very little traffic on the freeway in southern California the windshield just cracked from the center down approx. 5 inches, there is no sign that it was hit by a stone or rock. I have owned a 2015 Mazda CX5 and the same problem happened with that vehicle. I have been following Mazda forums and finding out there are many people throughout the country experiencing this same issue. There is no bullet hole type mark to indicate a stone or rock hit windshield

- Long Beach, CA, USA

problem #2

Aug 142018

CX-5

  • 6,000 miles
On two separate occasions in the last month, during key on/startup/initialization, I will get an adaptive cruise control/aeb/lane keeping system failure. This is due to a fault in the camera module. Adaptive cruise control still works above 20 mph indicating that the failure is in the camera module. Failure is latched for the key cycle and but will recover after a long key cycle. 1st time the failure set, it was very warm out so I believed this was due to an overheat. The second time the failure set the temperature was in a normal range so my hypothesis is wrong. No unusual situation is occurring at startup except the failure. Have not taken to the dealer yet.

- Burtonsville, MD, USA

problem #1

Apr 232018

CX-5

  • 140 miles
On the third day after leasing this brand new car, I was driving at approximately 20 mph, on a normal city street and slowly pressed my foot on the brake as I approached a red light on a standard city street. No cars were in front of me, thankfully, because as I pressed the brake the car accelerated instead of stopping; the engine and parking warning lights (and several other random lights) illuminated and flashed; and at least three text malfunction warnings appeared in the control panel including scbs malfunction. The car was jerking and accelerating forward throughout even though my foot was on the brake. Mazda's tech said that all the malfunctions I observed appeared on the computer readout, but because they could not replicate the problem after a computer reset, they told me that the car "is running as the manufacturer intended." This is terrifying.

- Studio City, CA, USA