10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
11,863 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #27

Aug 012020

1500

  • miles
The backup camera in this truck has intermittently blacked out for over a year. The have changed several parts and the system still has problems and doesn-€™t work right. While reversing, the camera will black out or the picture will become distorted.

- Hilo, HI, USA

problem #26

Jun 282021

1500

  • miles
There is a manufacture defect within the UConnect 8.4" screen that causes an adhesive layer to melt and limit the functionality of safety features. A bubble started forming under the screen with the size less than a dime, but has already quadrupled in size since I first noticed it. There is nothing that I can do to make it stop. I have had ghost touches, ranging from drastically reducing and increasing volume, and even having the backup camera turn off because it thinks I'm doing something else. These instances have been rare, but have been starting to become more frequent as the bubble grows larger. I've contacted dealerships and FCA customer support, and they both acknowledged that this is a common problem, but will not help since I'm out of warranty. There are hundreds of documented cases of this happening to a wide variety of FCA vehicles, with many of them being will under 10,000 miles. I should not have to pay for a manufacture defect because my odometer is higher than others. There are even cases of screens dialing 911 on accident or hanging up phone calls. What If I need to call 911 but am unable to" What if I'm using the backup camera, and it decides to randomly turn off? What if the melting adhesive drips and cause s a critical failure while I'm driving? What if the screen doesn't display the correct info for my parking sensors? These are all issues that should've been addressed long ago, but FCA refuses to fix them. There are even class-action lawsuits against FCA for UConnect malfunctions right now. These aren't rare occurrences. Should I have to wait months, if not years, for a settlement to be made" This issue has plagued FCA vehicles since this screen has been implemented, and it is dangerous to let thousands of vehicles run with such an unsafe product that is critical for the vehicle to function properly.

- Dallas, TX, USA

problem #25

May 152021

1500

  • miles
When I was driving on 5/15/21, I smell something rubber burn. After I drove a while, I saw some white smoke coming out under hood passenger site around above right tire. I stop and check, found nothing. When it happen, I also can hear a whistle sound when accelerating. After get home, 5/16, I checked the bottom of car. I found a sensor hanging. On 5/17, I brought it to dealer to fix it. During the trip, the smoke comes out again.

- Stockton, CA, USA

problem #24

Apr 292021

1500

  • 76,794 miles
The radio that comes stock randomly starts to delaminate. In doing so, it begins to interfere with the touch screen performance and becomes extremely disruptive to the driver with the constant changes, radio changes, screen changes, pushing things constantly on the screen without user input - if using apple or android, it can get stuck in loops trying to get you to call or text or other loops where it constantly changes your music. Even if you turn the screen off it will come back on and go nuts. This happens anytime the vehicle is turned on and is very disruptive while attempting to drive. There is no way to prevent it other than removing the fuse but then you are left without a means to have hands free driving and navigation.

- Castroville, TX, USA

problem #23

Feb 202021

1500

  • 380,000 miles
Ok they in stalled cab vents on trucks so that it would be easyer to close the dorrs problem is they leak my warrranty on my truck went out at 360000 miles so I youtube the problem I am not the only one that has this problem plese help if you can because they will not these vents are not sealed very well

- Slidell, LA, USA

problem #22

Feb 152021

1500

  • 57,000 miles
The crank shaft sensor

- Lancaster, TX, USA

problem #21

Jan 222021

1500

  • 48,000 miles
The radio screens are delaminating causing the buttons to be activated while driving. The radio controls many aspects of the truck. Climate control, hill start assist, headlights on with wipers, even defrost for the windshield, etc. While you are driving the radio scrolls through all the settings turning them off and on at random so you never now how it is set. It will turn the heat on high, turn off the windshield defroster. It seems to be a known problem with all fca vehicles that use this style radio. Jessica from fca customer care said they will not help replace this radio once past the 36,000 mile warranty even thought the vehicle is still within the 3 year warranty period. There needs to be a recall to fix these defective radios, it is $1,700 for a new radio and beyond most people's ability to replace out of pocket. So I will have to continue to drive this vehicle as is, unless a recall is issued. Thank you for your time.

- Melbourne, FL, USA

problem #20

Jan 292021

1500

  • 60 miles
1. radio switches on its own to a different channel. Also switches to a M by itself or sirius xm and I have issues changing it back to what I was listening to. 2.clock function pops up on screen and asks if I need to update the time which I do not. Sometimes I adjust it but it does not clear the screen. Today this morning it was nice and cool this morning and I could not turn on the heat screen showed it was on the heat but it was blowing as the a C was O. it was cold. 3. today on the way home from work I was able to turn on the ac but it was blowing heater but it showed ac was on cold 4 oil life reset will not reset as instructed on the owners manual

- Pasadena, TX, USA

problem #19

Jul 122020

1500

  • miles
Screen radio it's touch screen and it's going from one screen to the other on its own and it turns up the heating seats the heater it goes up and down but never under 74F the radio station changes on its own if I have bluetooth connection it hangs on my calls and it calls random numbers and the sos 🆘 as well! if the sun heats it, it's worse took it to the dealership and the said it's a big issue there having! the have me on the waiting list supposedly I will need another radio and since my warranty is over it will cost me at least 1500$.. this is very inconvenient I can even use the gps! this happens park and in motion you can't even turn it off the radio valine also goes up and down this can really cause and accident!

- Brookshire, TX, USA

problem #18

Jan 012021

1500

  • miles
My local dealer said they don't have the egr parts that are recalled

- Vancouver, WA, USA

problem #17

Sep 122020

1500

  • 40,000 miles
Water leaking into storage area under back seat. Truck has bad odor after rain. See picture of headliner with water damage.

- Dania Beach, FL, USA

problem #16

Oct 172020

1500

  • 10 miles
The screen housing the backup camera, calls and all components is malfunctioning on its own, the screen will change to backup camera on its on while the vehicle is in motion. It places calls without the phone being attached, calls to sos system out of its own Accord, the screen appears to be separated from the rear and to have some sort of loose liquid inside, although it has not been exposed to any. I discussed with the dealer and they have had several complaints. The back up camera going on by itself has already startled me a number of times and I fear will cause me have and accident as I cannot control it and it gives you the impression of being dizzy, alter your perception a lot. It is bound to cause an accident.

- Fort Lauderdale, FL, USA

problem #15

Sep 232020

1500

  • 42,000 miles
Back up camera glitching in and out, sometimes unavailable while backing up. Safety hazard !!!

- Mchenry, IL, USA

problem #14

Sep 022020

1500

  • miles
Rear view camera, screen goes blue, or blk or with colored lines and you cant see anything. It does while driving, park & reverse. They have replaced the camera 4 times and still doing it the truck was new & have only had for 2 1/2 years.

- Spring, TX, USA

problem #13

Jul 162020

1500

  • 43,100 miles
On Thursday July 16, 2020. While changing the rear right flat tire. I removed the flat tire and attempting to lower the spare tire down. The jack broke in half causing the truck to land on the rotor. It was a blessing that I was using the wrong end of the bar that lower the tire. This delayed me from getting the spare. If I had used the correct end of the bar I would been under the vehicle getting the tire off of the cable. The right tail pipe landed on the curb of the parking stall. (you lower the tire from the right side of the bumper so that is where I would have been). I called Dodge customer servicei and informed them of the incident. I was instructed by customer service to go to the hanford Chrysler Dodge Jeep Ram dealer so I can get another jack. (this was the first time that the jack had been used since I purchased the vehicle). Once I arrived at the dealer I was directed to the parts department. I was informed by the parts manager who contacted Dodge headquarters that this was under review. I could not get a jack. Also if I did get a jack it would be the same style jack that I almost lost my life from. I informed him I was not comfortable with the same style jack. I wanted to upgrade. He stated he had to wait on your company for approval. I am very disappointed in with the company that a severe safety issue as this one, that almost cause me my life have yet to respond. It would be best to inform their customer to insure to take the spare tire off first before jacking up the vehicle.

- Lemoore, CA, USA

problem #12

Feb 292020

1500

  • 8,400 miles
The passenger seat sensor was not going off when someone was sitting there not wearing a seatbelt, while I was driving.

- Aransas Pass, TX, USA

problem #11

Jan 162020

1500

  • 4,100 miles
I want to report a safety concern. The concern is already aware by the manufacturer but I want to address the potential risk it put our family in. The recall is known as the vb! or NHTSA # 19V-757. We bought this truck to have a nice and reliable car to Transport our 1 year old child in. Our last 2012 Jeep Grand Cherokee left us stranded in the middle of the rode with our kid due to the computer telling all injectors to stay open and resulting in the motor hydro-locking itself. We took out financing to purchase and the great 2018 ecodiesel Dodge Ram. Just 2 months into owning this my wife lost all power going down the freeway. She reported mass amount of smoke coming from the hood and thank god she managed to merge over all lanes and to the best of her ability with no power got the truck off the highway by about 5 feet and then quickly turned off the motor and distanced her self from the truck. She called me in complete panic. This story would be much different if our child was strapped into the car seat on this particular drive. Since this occurrence the truck has been parked in over flow at my local dealership and continues to sit until Fiat discovers a correct repair to the cracking egr. I warn you to all your family members that you haul down the road in your ecodiesel. This is a real concern! dealership has confirmed this was a result of the VB1 recall. Their was no exterior damage to the truck as the motor was quickly shot off. The intake manifold needs to be replaced, and a new turbo is also needed. I am no sure of what other internal engine components are needed replacement.

- Ramona, CA, USA

problem #10

Feb 102020

1500

  • 0 miles
I entered my vehicle 2018ram1500 this morning after it had being stored inside my garage overnight. I sat down, pressed the brake and was about to start it when I noticed the shifter dial was on 'R' and began beeping continuously. I used the ignition button to switch from 'off' "acc" to 'start' and back/forth and pressing on the brake until I was able to shift the transmission to 'P'. once in 'P' I pressed the brake and then started the truck. When I proceeded to move on reverse out of my garage, it began beeping continuously and flashing two messages on the display, "service shifter" followed by "service transmission shut off engine to engage park" then my radio blackout. I could still hear music and was able to control it but there was no display.

- Edinburg, TX, USA

problem #9

Jan 302020

1500

  • 35,400 miles
I bought my 2018 Ram 1500 express crew cab 4X4 a year and 2 months ago. In about a month after purchase I got a star-shaped crack on my windshield. In a few days I slightly hit the windshield with a wiper to remove a snow from it. And that star-shaped crack suddenly went all way through the windshield, from side to side. I replaced the windshield with the oem mopar one, identical to the factory one. A few days ago I was driving through a little town where I work, maintaining the speed of 30 mph due to the limit. Suddenly I heard something (very far from significantly heavy) hit my windshield. I've got a 3-4 inch crack from the bottom right edge (passenger side). I contacted the manufacturer, and it's representative told me to go to the authorized dealer for inspection. The service manager at the dealership showed me there is a tiny, needle tip size rock chip, about a couple inches from the edge on the crack. He said, there's no issue with anything about the windshield itself and stated that I have to replace it on my own. I called back the manufacturer and got the response there's nothing they can do for me in such a case. But as a part of the common sense: If the windshield gets cracked so easily, from the consumer's standpoint there's an obvious manufacturing defect and significant deviation from the defined quality and safety standards.

- Genoa, IL, USA

problem #8

Aug 012019

1500

  • miles
The egr unit in my truck is cracked. My Dodge dealer states that there is a backorder on the parts and additionally I think they don't have a remedy and are calling that a "backorder". the coolant vapor that enters my truck is causing headaches and I am concerned my truck may catch on fire due to the documented facts regarding cracked egr units. The coolant vapor enters the truck cab while moving or parked and with and without the heater fan being activated.

- North Plains, OR, USA

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