9.3

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,398 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Jun 212019

Outback

  • 3,225 miles
Recently purchased 2019 Subaru from a similar 2017. Cruise control speed settings have changed which now require you to take your eyes off the road to watch for speed settings to change. On the 2017 and all other vehicles I have owned, to increase your speed setting by one mph, you push once and release. To increase by 5 mph, push and hold until it senses the increase. Now.... a quick push of the button results in a 5 mph increase while you have to hold the button and watch the dashboard indicator as it slowly increases your setting 1 mph at a time. This is dangerous since your eyes are no longer on the road but on the dash area. Everything else I own, thermostats, keyboards, tv remotes....all move up or down one degreee or channel at a time unless you hold the key press longer, then you get a faster repeat. I feel that taking my eyes off the road to watch my speed selection change is akin to texting. Downright dangerous. The dealer from whom I purchased the new vehicle responds by saying.... "things change, get used to it". I find this situatiion unacceptable!

- Detroit Lakes, MN, USA

problem #3

Jun 022019

Outback

  • 200 miles
While backing out of my garage, the radio unit froze making the backup screen inoperable. This is a brand new car with 200 miles on it. According to the dealer, they will have to replace the head unit. They were able to get the unit working, hopefully until the new head unit arrives, by physically disconnecting the car battery. Upon research, it turns out this has been a huge problem for Subaru. Had I known, I would never have bought the car. I have no confidence that they can fix the problem and worry I will be left with a crippled car with no warranty or redress. Since a back up camera is a required safety feature under federal law, Subaru should not be able to sell these defective cars until the problem is fixed, the infotainment system should have a lifetime warranty, and a full recall should be ordered. Just google 'Subaru head unit failure. how much more information does NHTSA need before it acts" does a child need to be killed in a back up accident because of defective back up camera before appropriate action is taken" it is criminally negligent to allow these cars to continue to be sold until Subaru has proven that they hav fixed the problem!

- Lake Forest, IL, USA

problem #2

Mar 012019

Outback

  • 1,867 miles
Dead battery if the cars sits parked 2 days. Nothing left on, it is a parasitic battery drain. Happened twice and battery was totally dead each time, needing to be fully recharged as it wouldn't take a jump. Less than 2000 miles on the car.

- Belton, SC, USA

problem #1

Jan 022019

Outback

  • 300 miles
Navigation system failure! I have 3200 miles on my 2019 Outback and since day 1 have had problems using the nav system. The system freezes up completely causing everything not work radio back up camera etc. Systems stays on at night draining battery. It sporadically works and works less and less every day had a dead battery already on a 2019 vehicle

- South Weymouth, MA, USA