6.1
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 12,793 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2019 Toyota Highlander. The contact stated that the 2nd row passenger-€™s side seat belt had started to fray at the top and near the buckle halfway through. The contact took the vehicle to the dealer who stated that the seat belts needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that the repair was not covered under warranty. The approximate failure mileage was 30,000.
- Liberty Township, OH, USA
Ever since I bought this car i have been having an issue where the SRS airbag Malfunction light comes on and my airbags are off seatbelts don't get recognized as buckled in. I have taken this car to the dealership numerous times to get it checked out but they cant seem to find a problem or solution. THIS IS A MAJOR SAFETY ISSUE and I would really like someone to get involved in this issue and help me figure out my next steps because of what they tell me is that they just reset the modue and it never comes back on until 2-3 months from after they chekc it out and reset it. Please help
- Humble, TX, USA
The right rear seatbelt (2nd row seat in vehicle with 3 rows) ripped from basic use from a child and had to be replaced by Toyota. We brought the vehicle new from Toyota sudbury, MA and owned approximately 1-year. In late December 2019, my child noticed the rear seatbelt was ripped. We took the vehicle to Toyota wellesley, MA for warranty repair. Toyota refused to repair and stated the seatbelt was intentionally cut by us. Now why would we intentionally cut a seatbelt used by our children just to pay and have it repaired? since Toyota refused to fix, and we required a seatbelt to Transport our children immediately, we had to fix and pay Toyota $429. Clearly we did not cut the seatbelt and the pictures clearly indicate it was not cut but it was ripped and frayed from use or defect. We want to report this defect matter as I believe it is a significant safety issue and one in which Toyota did not even want to investigate. Needless to say, we will never buy another Toyota vehicle since this is how they view significant safety issues. I kept the old seatbelt in case it is needed for testing.
- Wellesely, MA, USA
The right rear seatbelt (2nd row seat in vehicle with 3 rows) ripped from basic use from a child and had to be replaced by Toyota. We brought the vehicle new from Toyota sudbury, MA and owned approximately 1-year. In late December 2019, my child noticed the rear seatbelt was ripped. We took the vehicle to Toyota wellesley, MA for warranty repair. Toyota refused to repair and stated the seatbelt was intentionally cut by us. Now why would we intentionally cut a seatbelt used by our children just to pay and have it repaired? since Toyota refused to fix, and we required a seatbelt to Transport our children immediately, we had to fix and pay Toyota $429. Clearly we did not cut the seatbelt and the pictures clearly indicate it was not cut but it was ripped and frayed from use or defect. We want to report this defect matter as I believe it is a significant safety issue and one in which Toyota did not even want to investigate. Needless to say, we will never buy another Toyota vehicle since this is how they view significant safety issues. I kept the old seatbelt in case it is needed for testing.
- Wellesely, MA, USA
- Worcester, MA, USA