The rear window failed. The temperature outside was about 27 degrees F and the rear defroster control was turned on. I heard a loud popping noise, but I didn't realize what happened until I got home. When I went to raise the back door, I realized the rear window had shattered. I was close to home and it would have been worse if I was out of town. I immediately called my local Acura dealership where the vehicle was purchased (Egg Harbor Twp., NJ) and left a voice message. They never returned my call. It wasn't safe to drive with since the rear window shattered and there was a large hole in the window. I could not drive the car for several days until the rear window was replaced. No one inspected the rear window except for the person hired to replace the window. This person said they had done another rear window on a car similar to mine the prior week. Although the window was replaced, the problem may still be an issue if it was caused by the rear defroster control.

- Vineland, NJ, USA

Got in my 2020 Acura RDX this morning and as I was about to start my car the windshield shattered. I contacted the dealer and they are stating that the issue with my windshield is not under warranty and I have to cover it even though it is a manufacturer defect. Acura does have a bulletin out but the dealer is stating that this issue is ended with my car warranty. I have bumper to bumper and powertrain but no coverage for glass.

- Tampa, FL, USA

What happened to my 2020 Acura RDX was the rear window randomly broke after closing the driver door (this happened on Tuesday, [XXX]). I was doing some research and it seems as if maybe this had something to do with the electrical defrosters on the rear window. I even talked with my dealership (Highland Park, IL "Acura") and they made it sound like they've "never heard of this happening." I sent the dealer a picture of my vehicle and even sent them the articles that I found on this issue, and got no responses. They proceeded to think I wanted to buy a new vehicle; I have no problems about my car; I love it, however, this actually happened to this same car a couple of years back, so the fact that the dealership claims they've never heard of it is a lie. Thankfully, the window was replaced and fixed today (although I was disappointed it took a week for it to get fixed, I'm glad it is back to normal). What concerns me though, since this has happened 2 times in the last 4 years, I am worried it will happen again in the future. I am displeased with the communication I have received from the dealership. Essentially, I don't think it is fair that I have to pay for something that is clearly a defect of the vehicle itself. Please help guide me in the right direction to receive some closure on this situation. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Niles, IL, USA

The rear trunk glass shattered on its own when the car was parked. This appears to be a known issue and Acura has TSB about it. They should recall the vehicle and fix at their expense.

- Alpharetta, GA, USA

I was driving and all of a sudden my back windshield cracked everywhere. Nothing hit it. It was cracked everywhere then glass started to fall out and into my car.

- Weymouth , MA, USA

2021- Reporting a clicking sound coming from the passenger's rear. Reported several time unable to find reported clicking noise. Service Manager and Serice Tech rode with me to try to locate noise - on two occasion noise was heard and services were done (brake and tires) only to have the noise return the next day. Ownership of vehicle is now into the 3nd year and noise is still heard. I suggested to look at the struts. Service tech indicated it's not the struts.

- Memphis, TN, USA

Rear windshield mirror shattering due to defroster grid

- Elgin , IL, USA

This is the 2nd time that the liftgate glass has shattered. The first time this happend I thought maybe someone threw a rock and shattered it. But it has just happended again where the liftgate glass has shattered for no apparent reason. I googled the problem and apparently a lot of other people have had the same issue happen to them. I cannot drive without a rear windshhield so I have an appointment to get it replaced on Tuesday the 21st of march. The vehicle has not been inspected by the manufacturer but I will take it to Acura this afternoon. From what I have read, they will not do anything about it, other than replacing the window and charging for it. There were no symptoms that appeared before the glass shattering.

- West Palm Beach, FL, USA

-??I went to my garage to get my car and off to work supposedly, I put my bag inside the car back set and close it after that I heard a crinkling and shattering noise. When I checked around I saw the rear windshield of my car is totally shattered before I get in the vehicle and before starting. It sounded as if something was in the rear of the vehicle. The entire rear window glass was shattered. There was no impact, no foreign object hit it, etc. It simply shattered while sitting in the driveway, with the vehicle off, when I closed the door. -?? I cleaned my car last night and no indentation or any crack or line on the window but the shattered line is ALL OVER THE REAR WINDOW literally. And per my research, says that tons of ACURA RDX 2019 and UP models have this kind of sudden shuttering of the rear window without any hit. This is very dangerous.. Good thing my situation is not like the others that their rear window suddenly broke while on the highway. Hopefully, a JUST will be served. And it's not right for us owners to pay for this situation (rear glass + service fee), and I lost my job today because of this situation. THIS IS VERY UNSAFE for anyone who owns this kind of car. VERY UNACCEPTABLE since ACURA already know about this issue before and still they are selling this kind of defective car.

- Clifton, NJ, USA

Rear window shattered on its own just sitting in the driveway

- Smithtown, NY, USA

I went out, got in the vehicle and before starting, I heard a crinkling/rustling noise. It sounded as if something was in the rear of the vehicle. I got out of the vehicle and walked to the back and the entire rear window glass was shattered. There was no impact, no foreign object hit it, etc. It simply shattered while sitting in the driveway, with the vehicle off, when I closed the door. This is a huge safety risk. I have contacted Acura. There is no current recall, but there is a current safety bulleting regarding this issue. Apparently it has happened to thousands of people who own an RDX model years 2019-2022. I cannot believe that this is not an active recall, given the number of reports and the safety concern.

- Kernersville, NC, USA

The back windshield just shattered when I closed the drivers door. I looked online and it seems like a known issue and Acura is not taking any responsibility for it.

- Daly City , CA, USA

At the end of the work day, I approached my car that had been remotely started through the app approximately 5 minutes prior. I put my work bag in the back driver side, closed the door, then heard small items hitting the ground. I went to the back of the car and found the back window on the lift gate shattered. The door wasn-??t slammed. The lift gate has only ever been operated with the power feature.

- Auburn, AL, USA

While accelerating on the highway the vehicle lost power. Pressing the gas did nothing. Engine light blinked

- Bremerton, WA, USA

On two occasions now my vehicle was parked at the train station and I have returned to the back window being cracked. The first time (11/21) when I shut the rear passenger door I heard the glass crack. There was a small hole near the bottom center which quickly expanded as doors were closed. The second time (8/22) I walked up to my vehicle and there was a large hole in the rear window which looked exactly the same. Both times glass was also broken around the edges. We are confident it is not vandalism due to the fact that the vehicle was parked in an open well-monitored area, nothing was taken and no other cars were damaged. Something must be defective.

- Bolingbrook, IL, USA

Hi, I have a 2020 Acura RDX, and it haves a popping and cracking sound on the speaker even wend the radio is of. And it have being check buy the dealer Bella International in Puerto Rico, and they say they cant fix it, to keep using it like that and that-??s not an answer to my problem, know they are not answering the phone, the unit is still on warranty, please what can I do? Thanks

- Ponce, PR, USA

The vehicle is a 2020 Acura RDX Advance, with 12,600 miles and was purchased new 17 months previously. On March 4, 2022 the MOONROOF EXPLODED. While driving I heard a "pop" from above my head. Fortunately the inner roof cover was closed such that the shattered glass did not enter the cabin - had the inner roof been open driver and passengers would have been endangered due to the broken glass. Vehicle was taken immediately to the Acura dealer for inspection. They took pictures (not available to me) and submitted to Acura corporate. After waiting for over a week the dealer finally contacted me stating the moonroof would not be covered under warranty. I submitted claim to my insurance and the roof has been repaired. The moonroof explosion happened suddenly and unexpectedly, no object hit the roof.

- Mckinney, TX, USA

On Feb 14, the back window exploded and shattered on its own, additional the fron windshield was cracked from one side to the next. I came out of my office to find a hole in the back window, shattered glass every where. No one was in or around the vehicle, no vandalism or impact occured to the car. Now the remaining pieces of shattered glass are in the door which could not be removed. This is the 1st car I have ever had to have this type of issue. I have been a loyal Honda car owner for over 15 years. I lease this car in Sept 2021, I'm not sure why the window would be exploding on its own.

- Yonkers, NY, USA

Rear windshield spontaneously shattered while car was idle. Seems to be a common issue especially in the cold. Outside temp was about 20F when it happened.

- Garnet Valley , PA, USA

On the date of the incident, I remotely started my car from the office before leaving for the day. I got into my vehicle shut the door, started the vehicle (push start), and heard a loud sound that sounded like a gunshot and something shattering. I looked around my surroundings and noticed my rearview window was shattered. The rear window had a large hole slightly just above the rear wiper. I immediately went back into the office to tell one of my co-workers what occurred. My co-worker assisted me with cleaning up the glass and securing the window to get home safely. After arriving home, I called to report the incident to my insurance company and was advised to follow-up the next morning. Later that night I discovered this has been occurring with multiple Acura RDX vehicles in the US and Canada. The next morning I immediately called Rosenthal Acura to report the incident to my service advisor. I asked him if Acura was aware of this occurring with other vehicles. I was told he was aware this occurred with another vehicle but, I was told the corporate office has not made the dealership aware of this occurring with any other vehicles. As a result, it was suggested that I report the incident to my insurance provider. This appears to be an issue with multiple 2019-2021 Acura RDX drivers in the US and Canada. The Canadians appear to be acknowledging the issue and fixing the vehicles. The US needs to protect the consumers and immediately recall and inspect these vehicles. Some drivers are reporting this incident occurring on multiple occasions. I am grateful this did not happen while I was driving home. The idea of glass shattering while driving could be dangerous for the driver, passengers, and others on the highway. This is a safety problem that needs to be immediately addressed.

- Frederick, MD, USA