10.0
really awful- Crashes / Fires:
- 1 / 7
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 41,269 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The timing chain stretched due to known use of inferior parts resulting in it having to be prematurely replaced at a cost of $3,000 to avoid total engine failure.
- La Jolla, CA, USA
I received a letter from BMW stating an egr cooler recall was issued for my vehicle. I took the vehicle into bellevue BMW after smelling diesel inside the passenger cabin. They kept the vehicle over night and had me rent a vehicle while they kept the car overnight. Upon returning I was told that my egr cooler did in fact need replacing. I was informed that they would not be fixing the problem at that time because they had a catchy legal blind to hide behind. ' no remedy at this time'. the simple truth is they could of sold me the new egr cooler. But they chose not to do that either. I asked the service adviser if it was safe to drive and he assured me it was. As it turns out he lied to me. A short time later the while driving on the interstate the intake manifold caught fire. There was smoke and a black soot bellowing out from behind the car and when I got pulled off the road large amounts of thick black smoke billowed out from under the hood. I called for a tow truck and had it repaired at an approved repair facility. $2400 later the car was back on the road for a short time. A short while later I got to work and noticed a loud clicking sound from the engine. Took the car back to bellevue BMW and they tried to tell me the shop where I was getting my oil changes done were not changing my oil. This deliberate attempt to misdirect fault from knowingly putting me in a position to be harmed from deceitful business practices and blatant disregard for my safety is truly disturbing and woefully disappointing. Glibly I was told it would cost $26000 to replace the engine yet nothing like an actual paper repair estimate was produced. Are these people just making this stuff up as they go along? my hope is that other people can read this and file more complaints. After reading about all the lawsuits and chicanery I can honestly say I would never of bought this car.
- Anacortes, WA, USA
Took car in for maintenance. Mechanic told me timing chain needed replaced and car could not be driven or it will destroy engine. Mechanic said this is a known issue due to BMW using inferior plactic for tensioner. Mechanic said timing chain meant to last 200K miles. Car has 69K miles. Cost of repair $3200.
- Frisco, TX, USA
Smelling exhaust engine light came on. Took to BMW dealer they said my fuel injectors were leaking and have melted to the manifold. I asked and made a complaint with BMW after spending $3300. Thaey also mentioned there was no fix for the egr cooler recall. I asked if this caused my fuel injector manifold problem they say no. Engine light cake on recently also smelling fuel again while driving. They replaced #1 injector. Drove it for two weeks and engine light returned. Took it back to the dealer they said they are waiting for a exhaust cooler. I have had a loner for a week now. One I hope I will not get charged again. Two did this cause my initial problem I do not know. There is a problem they didn't fix and I feel it's costing me lots of money.
- Milan, MI, USA
At around 70K both nox sensors in my car failed. BMW covered it under warranty, but I'm worried about reliability of this system. It might happen again in future and if it happens after 120K miles BMW won't cover it.
- Fremont, CA, USA
Def tanks froze in cold weather causing multiple parts to fail in the engine. Def system I believe is now compromised as a result of poor engineering for the overall system. Vehicle is parked outside and there were temperatures well below zero.
- Davenport, IA, USA
The contact owns a 2014 BMW 328D. When the vehicle was started, the drive train malfunction warning indicator illuminated. The vehicle was taken to bert ogden BMW (3201 N 10th St, mcallen, tx 78501, (956) 467-5663) on three separate occasions to be diagnosed. The mechanic was unable to retrieve a fault code. The contact was informed that the failure may be due to an egr failure as indicated in NHTSA campaign number: 18V755000 (engine and engine cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 99,800.
- Brownsville, TX, USA
I got a cel and dropped it off at the dealer. They said it was to the active scr tank. After research I found out a lot of BMW vehicles have the item fail. The 328D is not on the list of extended warranties. Are there many 328D's that fail?
- Dededo, GU, USA
I started my car on October 23, 2019, driving down the street I noticed a loud noise and when I stopped the car was shaking, I turned around and when back home, had the car towed to the dealer. The dealer said I needed a new engine due to "lack of lubrication". I was then informed it would cost me $16,800. We have 125K miles on a diesel engine! I was told there were metal flakes in the oil and no one can tell me what failed in the engine. I have followed all of the required services and had all of the recalls done which were many. We have the fuel system replaced, after the car completed stalled and had to have it towed, luckily there was a recall on that. Since we have had the fuel system replaced we have had nothing but problems, we were sold a lemon, and the BMW cooperate office will not do anything, and I was informed they only warranty their cars to 50K. Now I am out a car that I paid 50K for 5 years ago. There were no warning lights regarding the engine, and when oil was checked all levels were good.
- Lompoc, CA, USA
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA campaign number: 18V755000 (engine and engine cooling). The contact called BMW of stratham at 603-772-0000 (located at 71 portsmouth ave, stratham, nh 03885) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was not provided.
- Hampton, NH, USA
I received an important safety recall notice in December of 2018 according to the notice it can catch fire while driving, I have called the customer service number for BMW they stated they don't have a fix for it yet but said that there is no danger in driving this car I did not accept this so they told me to take it to the dealership who kept my car for two days to tell me they had no idea on what to look for or what they could do. Now I have a car I don't believe is safe.
- Desert Hot Springs, CA, USA
The contact owns a 2014 BMW 328D. While the contact's daughter was driving various speeds, the vehicle lost power and the radiator fluid indicator was low. The vehicle was taken to fields BMW South orlando (9750 S orange blossom trail, orlando, fl 32837, (407) 956-6300) where it was diagnosed that the sensor needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the failure was similar to NHTSA campaign number: 18V755000 (engine and engine cooling). The failure mileage was 80,000.
- Ft Lauderdale, FL, USA
The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA campaign number: 18V755000 (engine, engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Winslow BMW of Colorado springs (5845 N Nevada ave, Colorado springs, co 80918, (719) 387-9650) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Colorado Springs, CO, USA
While driving home from work my car began to smoke and make a hissing noise about 1 block from my house. I made it home and noticed the smoke coming from the engine area. I imediately sprayed some water on it just incase there was a fire. There was also a smell of burnin plastic. I observed the car for a few hours and waited for it to cool down. When looking at the engine I noticed that there was a melted hole in my intake manifold. And my map sensor had melted. While researching the cause I noticed that this is caused by the egr valve. I searched BMW North americe recall site and put in my VIN#. it did not show a recall for the egr valve even though there is a recall number of 18V755000 egr valve identifying the 2014 BMW 328D. I called BMW North America and spoke to them about my issue and it did not show my car having any recalls. There seems to be a disconnect if the VIN I provided to BMW North America and NHTSA does not show any recalls for my vehicle. This is a
- De Rio, TX, USA
Exhaust gas recirculation (egr) cooler recall: Contacted BMW customer relations as per recall letter from BMW of N.a. via email and they left a voice mail that parts have not been available. Recall status also has been stating - "remedy not yet available". recall was made in Oct 25, 2018 and it is nearing 6 months but no solution or repair process has been initiated. Letter states possibility of increased risk of fire could occur if engine intake manifold has small holes due to failure of egr. Kindly please help with this untimely and unreasonable time period of repair lingering without any safety for the driver of this car. Currently no problem has occurred but feeling of driving on borrowed luck and time is not a safe one. Thank you for your help.
- Eastvale, CA, USA
The contact owns a 2014 BMW 328D. The contact stated that the recall notice for NHTSA campaign number: 18V755000 (engine, engine cooling) was received in November of 2018. After contacting the local dealer (BMW of mountain view, 150 E. el camino real, mountain view, ca) and the manufacturer, the contact was informed that the parts needed to repair the defect were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
- San Jose, CA, USA
The exhaust gas recirculation cooler is not working. When I drive it, it begins to overheat and each time I add coolant throughout the day, it leaks or burns out rapidly.
- Sunrise, FL, USA
Car has gone thru numerous service calls for coolant leak, pressure testing & burnt oil smell & vapor fume coming inside the cab when engine reaches the operating temperature!! makes the car not drivable!! after oil filter housing, cylinder cover & gasket change, there is still a visible burnt oil smoke coming from rear & sides of the engine area, best seen under a flash light after dusk! this is been going on since June 2018 & presently car is in the shop for repair again!!
- Pacific Palisades, CA, USA
Carbon monoxide inside the car is way too high with the egr cooler leaking issue not being fixed yet. It's been 3 months now and the air quality inside the car is soo bad that I am getting headache from the soot and co gas coming out of ac vent. I did a service today and even after replacing the microfilter and another filter, the problem still persists. The degraded air quality contains hazardous gas and can cause dizziness which could lead to fatal accidents at higher speed. I kindly request that BMW repurchase this vehicle from me as soon as possible, before I could get into any sort of accident. The egr cooler issue could also lead to car fire (which is definitely something I don't want to happen.) thank you. Regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- San Jose, CA, USA
- Milan, MI, USA