10.0

really awful
Crashes / Fires:
1 / 8
Injuries / Deaths:
0 / 0
Average Mileage:
36,982 miles

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« Read the previous 20 complaints

problem #57

Jun 152021

328

  • miles
Timing Chain Guide failure after 75k miles resulting in catastrophic engine damage. I was in heavy traffic at 60 mph when the engine began to knock loudly, just as quick the drivetrain malfunction warning came on along with the oil pressure warning light. Immediately lost power & the vehicle went into -??Limp Mode-?? and within a 3 seconds it completely shut down causing a plethora of problems that made it a nightmare to get off of this busy highway. Vehicles were narrowly missing me & blowing their horns while I was trying to coast off of the side of the roadway. All this happened in about 20 to 25 seconds.The car has been in the garage for 6 months & a confirmation was made on the timing chain guide failure. The inlet screen to the oil pump has pieces of the broken guides stuck in it which restricted the oil flow to the entire engine. Both front & rear crankshaft bearings were seized up & spun inside the engine block. Upon inspection of the top end of the engine, indicators suggesting extreme heat resulting in damage to both camshafts, connecting rods, rocker spring retainers, rocker arms, valves, & piston rings. The VIN number of the vehicle is amongst the ones included in the Class Action Lawsuit against BMW regarding the malfunction of the timing chain guides. I still haven-??t heard back from BMW-??s representatives to date. My vehicle needs fixed whether it-??s beyond the mileage of the extended warranty or not!!

- Pennington Gap , VA, USA

problem #56

Oct 042021

328

  • miles
Timing chain snapped and blew the engine, no warning at all. more than 60+ miles from home

- Reno, NV, USA

problem #55

Jul 012021

328

  • miles
Travelling at 45 mph, engine failed and shut off. Coasted to the side of the road. Towed vehicle on a flatbed to a BMW Dealership. Dealer inspected engine and reported a Timing Chain/Timing Chain Guide failure. Recommended I replace the engine versus repair it.

- Saratoga Springs, UT, USA

problem #54

Feb 182021

328

  • 85,000 miles
Engine needs to be replaced. Bad timing chain. There is currently class action lawsuit with my exact year for 328I but I am 328D. From my research it appears the diesel models have experienced more problems than gas engines. Europe has done a recall with diesel engines due to this issue. Why not in usa? this needs to be covered and addressed. I maintained my vehicle flawlessly the entire period. Since BMW knew of this issue the warranty should have been covered up to 150K miles. I was quoted $21,000 for new engine, which is $5,000 more than its worth being very generous with value. This is unacceptable. I actually wanted buy another BMW as I just listed vehicle for sale days before this happened. Im glad I didnt sell my car even though im at a real financial loss here. It wouldn't be right. BMW wasnt right to conceal this in first place. I would have paid for replacement parts. Now they want capitalize on new engine parts and labor. This cannot be allowed. Diesel vehicles must be added to recall.

- Newport Beach, CA, USA

problem #53

Nov 142020

328

  • 128,000 miles
I have a 2014 328D F31 three weeks ago while turning into a parking spot at a grocery store parking lot at low speed, my 328D shifted to P mid turn, and the engine shut off. Upon trying to restart it, it would crank but not turn over. (thankfully, I was in a parking lot and going at slow speed - and not on the interstate). We had to manually get it shifted into neutral to be able to push it into a parking spot. Upon further inspection, it was determined that the high pressure fuel pump has failed. (thankfully it doesn't appear to be disintegrated as some others have reported). All open recalls have been repaired. This vehicle has been very well maintained, and great efforts have been taken to ensure only quality, fresh diesel has been pumped in the car. BMW has offered an extended warranty for this (not cheap) part. However, it's only up to 10 years or 120,000 miles, and my vehicle is at 128,000. I am incredibly grateful that no one was hurt, injured, or worse in this incident. But given the high frequency of this happening amongst other 328D owners, and the safety implications (many times on the interstate), I would expect that BMW would recall this vehicle and get these parts replaced before anything worse happens. It happened quickly and suddenly with no prior performance warnings, codes, or lights. In fact when running a foxwell schwaben 14020sch scanner, no codes are being returned. An additional safety concern of course is that this problem is not preventable with traditional diagnostics. My google research shows the Bosch fuel pump was recalled in other models, but the recall exempted the diesel variants. I can't imagine an item prone to failure, that's not listed on a replacement schedule. There are multiple lawsuits out there on the Bosch CP4 fuel pumps. (however CP4.2 seems to be more reliable than the CP4.1).

- White House, TN, USA

problem #52

Sep 182020

328

  • 85,000 miles
While driving 70mph car went into neutral coasting to a stop. I had no control of the gas causing a dangerous sittuation as we coasted to the side of the road. After placing the vehicle into park, it would not start and needed to be towed. Vehicle could not be put into neutral for towing purposes. Repair shop said the timing chain had went out seizing and ruining the engine. 15K repair bill, very dangerous sittuation having no control over a vehicle at high speed highway driving!

- Seeley Lake, MT, USA

problem #51

Oct 012020

328

  • 61,000 miles
The contact owns a 2014 BMW 328xi. The contact stated while driving 25 mph, the vehicle seized without warning. The contact coasted the vehicle to the shoulder of the roadway. The contact turned off and restarted the vehicle however, the vehicle failed to resume normal operation. The vehicle was towed to BMW northwest (4011 20th St E, Tacoma, wa 98424) where it was diagnosed that the fuel pump failed and needed to be replaced. No leaks were present. The vehicle was not repaired. The vehicle was not drivable. The contact referenced NHTSA campaign number: 15V189000 (fuel system, gasoline) as a possible solution to the failure however, the VIN was not included. The manufacture was not made aware of the failure. The failure mileage was approximately 61,000. VIN was not available.

- Lakewood, WA, USA

problem #50

Jun 162017

328 4-cyl Diesel

  • 70,000 miles
The contact owns a 2014 BMW 328D. The contact stated while driving at 5 mph, when the vehicle stalled. The contact stated unknown red engine warning light was illuminated. The vehicle was not drivable. The vehicle was towed to local dealer BMW of riverside located at 3060 adams St, riverside, ca 92504, (951) 373-5000, where it was diagnosed with needing the fuel system replaced. The vehicle was repaired however the contact stated he continued to experience the failure. The manufacturer had been informed of failure. The failure mileage was 70,000. Consumer says that the second time the failure occurred his wife was driving on the freeway. The failure mileage was 90,000. The manufacturer created an extended warranty for the issue.

- Redlands, CA, USA

problem #49

May 012019

328 4-cyl Diesel

  • 110,000 miles
I have a 2014, 328D X-drive. I'm the original owner. I have taken my car into the dealer several times for a engine light and the smell of exhaust fumes when I start the car. The exhaust fumes are very bad. If I start it with the air system at off I will not get it. This is only at a stand still and the worst when the cars started. The dealer has done over $4000 in repairs and have replaced many fuel injectors. One of the repairs the manifold melted to the fuel injectors and they replaced all. I'm still getting the fumes. Very disappointed BMW customer service is horrible. They only tell me to see my dealer. They say they will start a report. Nothing has been done and I'm stuck with a car I like very much but need help getting exhaust from entering the cabin from the engine area.

- Milan, MI, USA

problem #48

Dec 032019

328

  • 71,000 miles
The timing chain stretched due to known use of inferior parts resulting in it having to be prematurely replaced at a cost of $3,000 to avoid total engine failure.

- La Jolla, CA, USA

problem #47

Sep 242019

328 4-cyl Diesel

  • 140,000 miles
I received a letter from BMW stating an egr cooler recall was issued for my vehicle. I took the vehicle into bellevue BMW after smelling diesel inside the passenger cabin. They kept the vehicle over night and had me rent a vehicle while they kept the car overnight. Upon returning I was told that my egr cooler did in fact need replacing. I was informed that they would not be fixing the problem at that time because they had a catchy legal blind to hide behind. ' no remedy at this time'. the simple truth is they could of sold me the new egr cooler. But they chose not to do that either. I asked the service adviser if it was safe to drive and he assured me it was. As it turns out he lied to me. A short time later the while driving on the interstate the intake manifold caught fire. There was smoke and a black soot bellowing out from behind the car and when I got pulled off the road large amounts of thick black smoke billowed out from under the hood. I called for a tow truck and had it repaired at an approved repair facility. $2400 later the car was back on the road for a short time. A short while later I got to work and noticed a loud clicking sound from the engine. Took the car back to bellevue BMW and they tried to tell me the shop where I was getting my oil changes done were not changing my oil. This deliberate attempt to misdirect fault from knowingly putting me in a position to be harmed from deceitful business practices and blatant disregard for my safety is truly disturbing and woefully disappointing. Glibly I was told it would cost $26000 to replace the engine yet nothing like an actual paper repair estimate was produced. Are these people just making this stuff up as they go along? my hope is that other people can read this and file more complaints. After reading about all the lawsuits and chicanery I can honestly say I would never of bought this car.

- Anacortes, WA, USA

problem #46

Nov 072019

328

  • 69,321 miles
Took car in for maintenance. Mechanic told me timing chain needed replaced and car could not be driven or it will destroy engine. Mechanic said this is a known issue due to BMW using inferior plactic for tensioner. Mechanic said timing chain meant to last 200K miles. Car has 69K miles. Cost of repair $3200.

- Frisco, TX, USA

problem #45

May 012019

328

  • 126,000 miles
Smelling exhaust engine light came on. Took to BMW dealer they said my fuel injectors were leaking and have melted to the manifold. I asked and made a complaint with BMW after spending $3300. Thaey also mentioned there was no fix for the egr cooler recall. I asked if this caused my fuel injector manifold problem they say no. Engine light cake on recently also smelling fuel again while driving. They replaced #1 injector. Drove it for two weeks and engine light returned. Took it back to the dealer they said they are waiting for a exhaust cooler. I have had a loner for a week now. One I hope I will not get charged again. Two did this cause my initial problem I do not know. There is a problem they didn't fix and I feel it's costing me lots of money.

- Milan, MI, USA

problem #44

Jan 102020

328

  • 72,000 miles
At around 70K both nox sensors in my car failed. BMW covered it under warranty, but I'm worried about reliability of this system. It might happen again in future and if it happens after 120K miles BMW won't cover it.

- Fremont, CA, USA

problem #43

Jun 252019

328

  • 90,000 miles
Def tanks froze in cold weather causing multiple parts to fail in the engine. Def system I believe is now compromised as a result of poor engineering for the overall system. Vehicle is parked outside and there were temperatures well below zero.

- Davenport, IA, USA

problem #42

Jan 152019

328

  • 99,800 miles
The contact owns a 2014 BMW 328D. When the vehicle was started, the drive train malfunction warning indicator illuminated. The vehicle was taken to bert ogden BMW (3201 N 10th St, mcallen, tx 78501, (956) 467-5663) on three separate occasions to be diagnosed. The mechanic was unable to retrieve a fault code. The contact was informed that the failure may be due to an egr failure as indicated in NHTSA campaign number: 18V755000 (engine and engine cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 99,800.

- Brownsville, TX, USA

problem #41

Nov 302019

328

  • 53,996 miles
I got a cel and dropped it off at the dealer. They said it was to the active scr tank. After research I found out a lot of BMW vehicles have the item fail. The 328D is not on the list of extended warranties. Are there many 328D's that fail?

- Dededo, GU, USA

problem #40

Oct 232019

328

  • 125 miles
I started my car on October 23, 2019, driving down the street I noticed a loud noise and when I stopped the car was shaking, I turned around and when back home, had the car towed to the dealer. The dealer said I needed a new engine due to "lack of lubrication". I was then informed it would cost me $16,800. We have 125K miles on a diesel engine! I was told there were metal flakes in the oil and no one can tell me what failed in the engine. I have followed all of the required services and had all of the recalls done which were many. We have the fuel system replaced, after the car completed stalled and had to have it towed, luckily there was a recall on that. Since we have had the fuel system replaced we have had nothing but problems, we were sold a lemon, and the BMW cooperate office will not do anything, and I was informed they only warranty their cars to 50K. Now I am out a car that I paid 50K for 5 years ago. There were no warning lights regarding the engine, and when oil was checked all levels were good.

- Lompoc, CA, USA

problem #39

Oct 152018

328

  • miles
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA campaign number: 18V755000 (engine and engine cooling). The contact called BMW of stratham at 603-772-0000 (located at 71 portsmouth ave, stratham, nh 03885) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was not provided.

- Hampton, NH, USA

problem #38

Dec 012018

328

  • 56,000 miles
I received an important safety recall notice in December of 2018 according to the notice it can catch fire while driving, I have called the customer service number for BMW they stated they don't have a fix for it yet but said that there is no danger in driving this car I did not accept this so they told me to take it to the dealership who kept my car for two days to tell me they had no idea on what to look for or what they could do. Now I have a car I don't believe is safe.

- Desert Hot Springs, CA, USA

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