10.0

really awful
Crashes / Fires:
1 / 8
Injuries / Deaths:
0 / 0
Average Mileage:
36,982 miles

About These NHTSA Complaints:

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problem #77

Oct 012024

328

  • miles
ENGINE COOLANT PUMP: The electrical connector of the engine coolant pump could become damaged. Small drops of liquid from the positive crankcase ventilation (PCV) system could drip down onto the electrical connector of the pump. Safety Risk Over time, this could lead to a short circuit and, in rare cases, a thermal event or a fire. We took it to a car shop and they charged us over $800 fixing something else that was not the issue. We haven-??t been able to drive this car for months and it has caused tremendous inconveniences.

- Baton Rouge, LA, USA

problem #76

Sep 302024

328

  • miles
What Happened: The issue involves a recall on the engine coolant system of my BMW. The car is currently unsafe to drive, and BMW has not provided a timetable for fixing the problem or offering a solution. The last time I drove the car, I experienced a dangerous malfunction. While driving slowly to the end of my street, I pressed the gas pedal, but the engine did not respond at all. The car essentially lost power, leaving me in the middle of the street. I was able to roll the car in front of a neighbor-??s house, turn it off, and restart it. After restarting, I managed to drive it back up the street to my house. I have not driven the car since, as I do not want to put myself or others in danger. Safety Risk: The engine failure occurred while I was driving, which could have put me at risk of being struck by other vehicles. A sudden loss of engine power while driving, especially at higher speeds or in traffic, could cause a serious accident. Inspection/Confirmation: The recall has been acknowledged by BMW, but there is no timetable for when parts will be available to resolve the issue. I have contacted the corporate office and the local dealership. The dealer refuses to provide a rental car, leaving me without a viable transportation option. Warning Symptoms: No warning lamps, messages, or other symptoms appeared before the failure occurred.

- Valencia, CA, USA

problem #75

Dec 012024

328

  • miles
Starting Dec 1st, the check engine light displayed on my dash and the electrical system has malfunctioned for many features of my vehicle. I am unable to switch to Sport & Eco Mode. The car also takes multiple tries to start the engine. It has been almost 4 months since the recall announcement and remediations are still not available. the engine coolant pump is a direct cause of short circuits and engine problems

- Roslindale, MA, USA

problem #74

Dec 012024

328

  • miles
My car engine starts to smoke and enters through the vents making it difficult to breathe and forces me to lower my windows. The engine smells burnt after driving.

- Grand Terrace , CA, USA

problem #73

Oct 292024

328

  • miles
Vehicle is not functioning properly and may catch fire unexpectedly without BMW part remedy Had to pull over to let the engine cool off

- Baltimore, MD, USA

problem #72

Sep 092024

328

  • miles
12/2023 - Sewell BMW replaced EGR, all H/P fuel lines at injectors due to corrosion, injector harness due to heat damage to the wire jackets, cracked coolant pipe. At 145,976 that's an additional 22,315 miles on the 60,000 mile 2015 replacement engine. Total repair costs $3,939.45. 08/23/2024 - Passed inspection, odometer 149,701. 09/09/2024- Only 2 weeks later an estimate of 4,000 miles after replacing injector harness and H/P fuel lines, engine went up in flames, reason unknown. Pictures attached, vehicle was a total loss.

- Mckinney, TX, USA

problem #71

Nov 282019

328

  • miles
[XXX] - Purchase vehicle, odometer 109,803. 11/2019 - Car went into limp mode while driving on highway. Towed to BMW dealership and was advised needed new engine, at the time it only had 123,661 miles on it. Towed to EurAuto Shop for installation of replacement engine. 02/2020- The shop replaced the ceased OEM engine with a 2015 engine, with only 60,000 miles on it. EurAuto Shop tore down OEM engine and confirmed the timing chain guide broke, resulting in jumped timing and caused valve to hit piston. Total cost for engine replacement $6,641.49. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Mckinney, TX, USA

problem #70

Sep 122024

328

  • miles
I purchased the vehicle with no issues upon driving the vehicle for about 3 months i started having issues with the vehicle overheating and low coolant warning messages one day i was driving home and the engine suddenly started smoking i turned the vehicle off and opened the hood the vehicle had not started ever since. i realized the vehicle has a recall for the engine coolant pump doing further research made me realize a faulty engine coolant pump can cause engine failure by overheating the engine, which can lead to serious damage.

- Rock Hill, SC, USA

problem #69

Apr 262024

328

  • miles
There was a recall to replace EGR cooler on this car. Dealer replaced with same defective design EGR cooler. BMW is not putting any effort in redesigning EGR cooler and install that one in customer's cars. We are again risking our lives with new but defective design EGR cooler.

- Pleasanton, CA, USA

problem #68

Nov 012023

328

  • miles
stall/loss of power while entering highway on ramp. Engine died and would not restart. After inspecting car found the gas tank to be filled with metal shavings which is indicative of a failed high pressure fuel pump. My year make and model vehicle has a recall on the HPFP for the same reason but my VIN was supposedly not affected.

- Santee, CA, USA

problem #67

Jan 012023

328

  • 121,000 miles
The contact owns a 2014 BMW 328D. The contact stated while driving at an undisclosed speed, there was exhaust fumes inside the cabin of the vehicle. The vehicle was taken to the dealer, where the engine was flushed; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000.

- Houston, TX, USA

problem #66

May 052023

328

  • miles
While driving on the freeway at a high rate of speed in Pensacola, FL, my 2014 BMW 328d broke down. After several attempts to restart, the car was started in "limp mode" and we took it to a certified independent BMW mechanic, but could only drive at about 20mph in traffic with hazard lights flashing. Multiple error codes / mechanic inspection diagnosed a malfunction of the exhaust system overheating, which was melting the intake manifold. We towed the car the BMW dealership in Fort Walton Beach, FL. The service technician confirmed the problem in writing, "The tech did find the intake melted." Also, the vehicle had been losing coolant for several weeks, but the coolant was not dripping onto the ground, indicating a leak within the system. Here is where my problems begin. There are several recalls and an extended warranty that would would fix the issue, as the independent mechanic told me. They are: 1) Recall Campaign 18V-755: Exhaust Gas Recirculation (EGR) Cooler Inspection; 2) Recall 21V-907: Exhaust Gas Recirculation (EGR) Cooler N57T High Temperature; 3) SIB 01 05 20: N47T/N57T EGR Cooler Ltd Wty Extension to 10 years without mileage limit. My car was built to US spec, and sold via U.S. Military sales in Germany (I'm Active Duty USAF). I was relocated to Florida, and brought the car with me. When this happened, I was told to register my car with BMW North America to get into their warranty validation system, and I did so. However, my car does not show up as needing any recalls or warranty work, likely because it was sold in Europe. As such, the dealer wants me to pay in excess of $3,000 to fix the problem. Both an independent mechanic and dealer technician have identified the previously-known safety problems as the cause of my car's breakdown on the freeway. I am in desperate need of help to get this fixed, as I've had to rent a car for weeks, and multiple calls to BMW North America and dealership visits have produced zero progress.

- Gulf Breeze, FL, USA

problem #65

May 152023

328

  • miles
DEF SCR Active Tank Fluid Level sensor fails. BMW requires entire replacement of the Active Tank for $1200 parts + $1500 for labor. This is a ridiculous repair since Volkswagen sells a repair kit for the Active Tank fluid sensor for just ~$300 in their diesel. Given the high failure rates of the Active Tank fluid sensor present throughout BMW diesel line-up in the USA, BMW should instead provide a repair kit to avoid such an expensive repair. The 335d and X5d had such high failure rates of the active tanks, that the extended warranties were provided to owners 120K/10years.

- South San Francisco, CA, USA

problem #64

Apr 032023

328

  • miles
I recently got the EGR cooler replaced as part of the recall campaign safety issue, after my repair, a very strong smell of fuel and exhaust was coming into my car cabin, when I reported to BMW they said it should burn off - that it wasn-??t an issue. I took it a master technician to diagnose and inspect my car and he found that the turbo waster gate was leaking caused by all of the buildup of carbon and soot from a faulty EGR cooler. I brought this up to the dealership, and they said unfortunately this problem is not covered. I-??m escalating this issue because this is a majority safety and health risk, and BMW is not taking responsibility to fix the problem.

- Newbury Park, CA, USA

problem #63

May 242022

328

  • miles
From purchasing this vehicle form Autohaus of Orlando, there was no such mention of this open safety recall at all. In fact, I believe the Check Engine Light had been tampered with, as it was not on, but immediately came on a couple days later. On the CARFAX, it is listed as a Manufacturer Safety Recall on 11/19/2021: "- Recall #21V-907:404 - EXHAUST GAS RECIRCULATION (EGR) COOLER - Status: Remedy Not Available - Need more information about this recall? Find an authorized BMW dealer, email CustomerRelations@bmwusa.com, or call 1-800- 525-7417" 200 miles from the car dealership, the car broke down as it was rapidly leaking engine coolant, it was inoperable and ran very hot, creating the potential cause of a fire. I had to take it to the nearest BMW dealership, which was BMW of Albany in Albany, GA. They fixed the coolant leak hose, which appears to be related to the open recall, and made note of the open recall. But did nothing to fix it. It was one day after the service from their shop where the check engine light came on, and I asked them about it, and Caroline from BMW Albany said: "Spoke to the technician, it says it is probably related to the recall for your vehicle that there isn't a fix for (the open recall you and I had discussed on the vehicle)- he says you could clear the code but it would probably just come back on with time. He says its also difficult to tell from that fault code --Caroline Eva BMW of Albany" I asked "what should I do about it" and got no response back. Message even says "read" On 8/31/2022, I took it into Fields BMW in Daytona Beach, FL for a separate service, and they did not fix this issue either. On NHTSA.gov, it states the following: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA." There has been no remedy in over a year and a half.

- Port Orange, FL, USA

problem #62

Mar 292023

328

  • miles
SCR Active Tank no longer reads Urea, BMW ISTA diagnostic code 805256 8051B5--Return pump: taught in volume is outside the permitted range

- South San Francisco, CA, USA

problem #61

Feb 232023

328

  • miles
There is a known Engine Timing Chain problem with this make and model of vehicle. These timing chains tend to fail and fail sometimes quite early. Repair of these engine timing chains is prohibitively expensive. NHTSA should investigate and determine that a recall should be required to ensure that these timing chains don't fail prematurely or are replaced by the manufacturer when they do so.

- Notre Dame, IN, USA

problem #60

Dec 232022

328

  • miles
I was in a busy Freeway driving & Now my 2014 Bmw 328 D high pressure fuel failed which caused me to stall and be stuck in the middle of the freeway which also almost made me cause like 10 car crashes it was sorry scary but lucky police helped out and other driver where also caution

- Fontana, CA, USA

problem #59

Mar 092022

328

  • 62,000 miles
2014 BMW 328i Xdrive, 62K miles. Routine oil change and filter change serviced at BMW dealership Feb 2022. March 2022 (<30 days later), suffered catastrophic engine failure related to camshaft oil starvation and sudden loss of power while driving on highway at 60 mph. Dealership investigation unable to determine the cause, ruled out N20 timing chain and oil pump chain issues. Neither BMW NA nor dealership would stand behind engine failure - BMW NA stated the "car is too old." Full engine replacement completed at the expense of the customer ($11K). Very disappointing that an engine would suffer catastrophic failure related to oil starvation within one month of dealership oil service with multi-point inspection. BMW F30 N20 engines have numerous reports of failures.

- Minneapolis, MN, USA

problem #58

Jan 182022

328

  • miles
While approaching a stop light I noticed that it was much harder to stop than expected. As I let up on the brake a little I started accelerating towards the car in front of me. I reapplied the brakes much hard and was able to stop the vehicle but I could tell that I was fighting the engine. I put the car into park and the engine raced up to about 4.5k. I then just hit the off button and put my hazards on. After a few seconds, I turned the car back on and the engine behaved as expected. I drove off without incident.

- Ithaca, NY, USA

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