10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 45,013 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Going about 60mph, my car completely loses power and shuts down. Power train malfunction loss of power flash on the screen. Ive had the car for 20 days, and at 52000 miles. 2000 over my warranty. BMW is auotibg ne $5,000 to fix the high pressure fuel pump and system, fuel rail sensor, and fuel rail pressure valve which all ultimately work together. But BMW has already recalled all other 2014 328 models for the exact same fuel pump problems im having except the 328D model was the only one left out"???! BMW makes very few of these models to begin with, so naturally there arent going to ve as many complaints with the 328D if there are fewer produced. Its common sense. Looking through the complaints on safecar.gov 98% of the complaints on the car ultimately come to some sort of fuel system failure causing loss of power and total shut down. At 60 mph and 2 babies in my back seat it was more than scary. Im disgusted with BMW leaving out and not recalling the 328D when they did all the others. I mean what does it take to get some answers around here on this when there are multiple upon multiple complaints?? I mean I got on my phone immediately and diagnosed the problem before sos even came on my speakers just off of the terrible reviews and complaints people are saying off the internet alone! the BMW service center also told me all of that exact year and model that they have had in there lately have been due to the same issue!! this is a cost I cannot even afford at the moment, especially for a vehicle 2000 miles out of warranty. And is basically a brand new car and to already be faulty?? I'm afraid to even drive it again once it does get fixed, being that they are replacing the parts that just failed!! with the exact same parts?!!! what to just fail again, and take the chance of next time on a busy road when it shuts down, actually having a collison with a vehicle instead"!
- Kilgore, TX, USA
All 3 series from 2014 were recalled by BMW except diesels. My car is 3 years old 328 diesel and the fuel pump disintegrated causing entire fuel system to be contaminated with nickel shavings. The recalled gas bmws from 2014 experienced the same problems so clearly my car has the same faulty fuel pump with improper nickel plating installed, and should also be under this recall. Since I commute (hence diesel) a lot and my car is out of warranty despite the fact is 3 years old I will have to pay outrageous $13,000 to resurrect it. In fact I almost died when the engine suddenly stalled with the infamous "powertrain malfunction" message. I had a hard time pulling to the side of the road. My car, just like any 2014 gasoline versions, should be under the same BMW recall and the fuel system should be replaced by the company for free, not a third of the price of the car! I have pictures of fuel tank full of nickel particles, and the fuel pump itself. They are made by bosh not BMW and clearly not done properly. The new pump is different now so BMW fixed it, yet they don't admit they even changed this part. If they notified their costumers, I'd just replaced the pump for $1250, not an entire fuel system for such enormous price. This is unacceptable and such faulty cars should not be allowed for sale in us. If the high pressure fuel pump destroys itself and the entire fuels system including low pressure pump and even a fuel tank, this is clearly a badly design car. I had to replace one of the fuel injectors just after 1.5 years of using the car (I purchased brand new) because of a slow pilling nickel shavings. I have this car for 3 years and already paid over $10,000 for maintenance! this happened in the city driving around a roundabout at night and car was in motion.
- Ladera Ranch, CA, USA
This is a 2014 diesel 328 with 50K miles. I got warning message from onboard diagnostic stating "drivetrain. Maximum power not available. Drive moderately." I drove moderately to my destination. This disappeared after stopping for 6 hours. Then drove 200 miles home no issues. Next day warning came back on and now check engine icon is lit. Dropped it off at dealer and they diagnosed high pressure fuel pump failure. As noted in a previous complaint posting, this is the exact same issue, just not catastrophic engine failure (yet). $4,000 was quoted for repair. Noted 18,000 gas engines with recall for hpfp failure. The dealership prior to my asking about any manufacturer liability in this stated he had seen 4 previous cases. After I asked if there was any tsb on this issue, he backtracked and said they see 10's of thousands of cars a year and this is a very low percentage failure. Diesels are rare in us. I would argue that 4 diesel hpfp failures out of a miniscule number of diesel bmws sold in usa would be a significant failure rate.
- Memphis, TN, USA
Vehicle has on 4 separate occurrences stalled/failed to accelerate. "drivetrain malfunction" error code is displayed. The vehicle had 11564 miles on the odometer at the first occurrence. The faults were cleared, but because they could not replicate the failure, no action was taken. The second occurrence, 6 months and 9000 miles later, a sensor was replaced, faults cleared, no further action taken. The third time, six weeks later, a fuel quantity control valve was replaced. The car has just been towed for a fourth time. On 3 of the 4 occurrences, the car was on a highway or busy street, at one time traveling in excess of 60 mph. The last time was turning onto a busy highway, narrowly avoiding an accident. The first time was on a downtown city block, stalling in an intersection at low speed.
- Columbus, OH, USA
The contact owns a 2014 BMW 328xi. While driving approximately 30 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 15V189000 (fuel system, gasoline). The failure mileage was 16,842.
- Putnam Valley, NY, USA
Fuel pump failure at 13,000 miles. Car stopped running on a Suburban road at night requiring towing to a BMW dealer. There is a recall for BMW fuel pumps but my car wasn't listed under the recall. BMW did replace the fuel pump under warranty.
- West Chester, PA, USA
On the morning of the main incident I was on my way to work and the engine suddenly died. I was on a road that was not heavily traveled and was able to pull over to the side of the road. I was able to restart the engine, though not easily, and made it to work. In the early afternoon when I had a break I went to the parking garage and attempted to restart the car so that I could drive it to the dealership to get it checked out. It would not start at all and I had to have it towed. The main problem turned out to be a failed fuel pump, and apparently it disintegrated to the point that shards of metal went through the entire fuel system leading to the need for replacement of the high pressure fuel injectors and common rail, a $15,000+ repair. Even though gasoline-powered engines had been recalled less than one month prior for the same problem. The dealer blamed the failure on the fuel that I used.
- Winston-Salem, NC, USA
The contact owns a 2014 BMW 328D. The vehicle experienced a complete loss of power while approaching a stop light at 10 mph. The vehicle had to be towed to the dealer. The technician diagnosed that the failure was a result of a faulty fuel pump that needed to be replaced. The vehicle was repaired; however, the check engine light illuminated twice. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.
- Yonpville, CA, USA
On October 26, 2014 at approx. 5:00 pm est, my wife had pulled our car, listed above, into our neighbor's driveway after a small trip. As soon as she parked the car, she noticed smoke coming from under the hood of the BMW. Within a few minutes, the car was engulfed in flames. The fire started under the hood and completely engulfed the front end, melted the engine compartment and destroyed our car and neighbors garage siding and driveway. This was a brand new BMW purchased in August 2014.
- Jenison, MI, USA
I was driving along with my twin 6 year old daughters in my 4 month old 2014 BMW 328 drive M sport when all of a sudden the car stalled with very little to no warning. The car was not able to start. Luckily we were in a parking lot when this happened. Had I been driving on the highway it could have been a much worse situation. How does a brand new vehicle have this problem. Dealer said they think it is a fuel pump failure. A fuel pump failure on a 2014 vehicle received in August of 2014?
- Laurence Harbor, NJ, USA
On interstate 10, during the acceleration, the engine completely lost its power. I had to immediately pull over before I lost the momentum.the ca highway patrol pushed me to a safe place. The vehicle was towed to the dealer and the dealer replaced the entire fuel tank. The second incident was almost 20 days after again during the acceleration on freeway at the speed of 70, the engine lost its power in a way that the car did not proceed for a while. The dealer advised that it was nothing wrong with engine because they could not read any error in the system and II had to wait till I receive an error on the lcd. I notified them that it is a serious problem specifically on the freeway because loss of power can cause an accident, but to no avail.
- Henderson, NV, USA
- Scottsdale, AZ, USA