The Vehicle made an emergency call to Our Local Police Department in Florida, The police contacted me because I was out of Town in Boise, Idaho. the dispatcher told me they were searching for the car and it was heading from a Restaurant to a private residence which wasn't ours. They were waiting for additional back-up as to the number of distress calls. I was at a loss until my Wife said that our Adult Son [XXX] ) needed the Car while his was in the shop. We were very concerned about his safety. I called him on his cellphone and asked if everything was okay. He stated the Police had several cars in the front of his home and he stated the Dash of the car was calling for help, He said I went for some chicken after Church and it was raining pretty hard. He didn't hit any buttons or ask for any assistance from the vehicles SOS button and also couldn't reset it or turn off. Of Course the Officers wanted to talk to his spouse and children to verify their well being. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lake City, FL, USA

Vehicle starter failed to crank the engine. You can smell electric type smoke coming from the under carriage. Vehicle stopped at a light and could not move. Nearly caused a crash or worse a fire. No warning lights or indicators. Just won-??t start and smoke.

- Kent, WA, USA

While operating the x7, liquid from a loose lid of a cup was spilled (not in excess of 2oz) onto the console area as it was being placed into temperature controlled cupholders just forward of the gear shifter. This minimal amount of liquid caused the parking mechanism- GWS SHIFTER to short/fry rendering the car unable to shift gears. A message that the "P Button Not Working" and instruction to "hold the start/stop button down for 3 seconds" to make the car go into park was given. The Park button, shifter and start/stop buttons are located in the console behind the cup holders. This is a GREAT danger because this complete system failure can happen with MINIMAL liquid contact from incidental spills and the car becomes immovable. My car had to be towed to the dealer to have the GWS Shifter REPLACED and reprogramed and was VERY costly, and NOT covered by BMW warranty. BMW North America is aware of liquid in the cup holder area causing issues to the mechanical systems as a class action lawsuit was just unveiled due to liquid causing air bag problems. The airbag and gas shifter are housed in the same location. Please investigate this as this is a family vehicle (for us) and the provided cup holders are very likely to be used. This failure can cause a person and/or family to be in great danger if they suddenly cannot control their car.

- Waxhaw, NC, USA

The SOS malfunctions by disabling the center display panel. The satellite radio and navigation don-??t work. An error message populates the main dash display and cannot be reset by driver. The SOS device box is located in the rear overhead panel where it-??s very difficult to access. The dealer replaced the SOS box and Li battery. After 3 weeks, the SOS malfunctions again where it randomly calls the BMW roadside assistance every few minutes. During this time, the center display screen functions are gone and replaced by a calling SOS message and all functions are inoperable. This time dealer says the rear antennae fins has water intrusion which corroded the -??electrical fins.-?? They replaced this part. Bottom line: the most important part of the vehicle should be the most reliable part. This device should never break and water definitely should not enter the rear antenna and corrode the electrical contacts. A major safety risk and Very poor design in my opinion. Thank you for investigating this problem.

- Lakeland, FL, USA

Car was purchsed on March 30th 2019. The seating of the car was mulfuctioning even before the delivery of the car. After three hours of working on the seating, they finally decided and claim the seats are okay, this is the first fix. Two days later, the battery light still kept on and we took the car to check, while checking the car, we discoved that the back seats are still not working, so we had the car there for 2weeks for them to fix the seat. April 13th, we were told that they have fixed the seats so we went in to get the car, now this time the back seats are working but the front seats are not working and they had to take the car again to get fixed. This is the third time. Now, we have lost all faith in this car and simply wants to exchange or return this car but they are claiming that the computer issue is not an issue for the car and refuse to exchange or return. The seats of the car did not work regardless of the postion or motion of the car.

- Chino Hills, CA, USA