10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 51,240 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2010 Cadillac SRX. The contact stated while driving 35 MPH, the vehicle would not shift gear properly with the -??service rear axle-?? message displayed on the instrument panel. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle received an unknown software reprogramming however, the failure recurred. The manufacturer was not contacted. The failure mileage was 65,000.
- Anderson, IN, USA
Service rear axle message is displayed on the driver information center. The code indicates AWD has been turned off which can put my safety and or safety of others at risk. Service Bulletin (PI0703B) was issued for numerous 2010 Cadillac SRX, unfortunately the recall wasn't issued for my vehicle (VIN). The service bulletin was for DTC c0407 with symptom code 64, the exact same code that was found with my vehicle.
- Thunder Bay, NJ, USA
Service rear axle message is displayed on the driver information center. The code indicates AWD has been turned off which can put my safety and or safety of others at risk. Service Bulletin (PI0703B) was issued for numerous 2010 Cadillac SRX, unfortunately the recall wasn't issued for my vehicle (VIN). The service bulletin was for DTC c0407 with symptom code 64, the exact same code that was found with my vehicle. I have attached the diagnostic sheet from certified Cadillac dealership in this case request. I did contact Cadillac customer service, they suggested to contact NHTSA regarding this recall
- Thunder Bay, NJ, USA
My vehicle has service rear axle and stabilitrak warnings on and an open recall that was supposed to be addressed by August 12th still no remedy. The service bulletin states not to drive the vehicle if those warning lights are on due to the recall. My vehicle drives terribly and so I have listened and waited for remedy. I can't keep going without a vehicle so this needs to be moved along faster
- Ham Lake, MN, USA
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would independently downshift without warning. After a few minutes, the contact would be able to resume normal driving upon restart. The contact called a dealer about the failure and was informed that unless a warning light was illuminated on the instrument panel, they could not diagnose the failure. Recently, the contact stated that while driving out of a parking lot, the vehicle would not shift out of first gear with the check engine warning light illuminated. After, calling her husband for assistance, her husband was able to restart the vehicle and the vehicle resumed normal operation. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The VIN was not available.
- Champaign, IL, USA
My Cadillac will go into drive and reverse but when I'm driving down the road it won't shift the rpms stay real high it wont shift rather should I say in my Cadillac
- Gloverville, SC, USA
Front headlights are low beam and make it difficult to drive at night. You can only see a few feet in front of the car.
- Fairhope, AL, USA
Sometimes taking off in the car it might not shift causing the the car to rev. You can pull over and stop put the car into park then back into drive it will shift properly you just never know! very very dangerous in big intersections and busy cities.
- Exeter, MO, USA
I just bought this vehicle two days ago and now realized it loses power while driving (in-motion) and then jumps as if it wants to cut off. At the time, I was driving on a city street and as I tried to accelerate, the problem occurred. This is very dangerous and scary because it can cause a crash or cause other cars to rear-end it. Also, it says airbag needs servicing.
- Cary, NC, USA
Engine rpms rev abruptly between 3K - 4K during shifts. Mostly happening in 1st-3rd gear. This happens during any condition where my vehicle is accelerated moderately or higher. During light acceleration it is less noticeable but will still spike rpms during shifts. It hovers around 3K - 4K RPM before shifting. What it feels like under acceleration is like the transmission went into neutral for a few seconds then back into gear or into next gear under heavier acceleration.
- Rancho Santa Margarita, CA, USA
The contact owns a 2010 Cadillac Srx. While attempting to switch gears, the vehicle jolted and took extra time to shift into gear. Also, the transmission warning indicator illuminated. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer and dealer were not notified. The failure mileage was 12,191.
- Brockton, MA, USA
The contact owns a 2010 Cadillac Srx. The contact stated that the transmission was slipping. While attempting to switch gears, the vehicle would jolt and take extra time to shift into gear. The transmission warning indicator was illuminated. The vehicle was towed to the local mechanic, but was not diagnosed or repaired. The manufacturer and dealer were not notified. The failure mileage was 1,291. The VIN was unknown.
- Brockton, MA, USA
Headlights are very dim due to moisture from a lack of sealing.there also seems to be a lot of others owners having problems with timing chains.
- Joliet, IL, USA
Continue to drive after stopping the car, transmission will shift from first gear into second gear and stuck there, then the gear will shift normally only after U bring the car to a total stop and drive again. Happened to me several times after I stopped the car at a traffic light before I was trying to get on the highway
- Acworth, GA, USA
Approximately 3 weeks ago, my 2010 Cadillac Srx started vibrating shuttering when down shifting between 20-25 mph. I took into dealer who stated needs new transmission at 84K miles. Just today, it started vibrating hard down shifting at 40 mph. I had traction control issues around 61K miles which was covered under warranty, sensor failures, suspension and accumulator failure at 66K miles and A/C actuator faulty at 48K miles. Most repairs on any vehicle I have ever owned and this is gma top of the line.
- Montpelier, OH, USA
Rakata recall. I was driving on interstate. Car shifted down and would not shift to higher gear for speed traveling causing 8000 RPM that resulted in engine blow. Smoke everywhere. Car was towed. I need a new engine due to transmission shifting down plus whatever happened with transmission
- Peoria, IL, USA
F the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash. I tried to explain this to local dealer. They told me there is no recall on the seat. They fixed it for a price on one occasion, but it broke again. I think the other problem with the suspension has been fixed. But my drivers seat in in really bad shape, I had an accident in it. I believe this caused the accident because the seat is really in bad shape. I lean to left when I am driving.
- Prattville, AL, USA
DRIVING MY VEHICLE HOSE FROM RADIATOR COMES OFF AND THE TRANSMISSION IS CONTAMINATED, MY SUV ENGINE SHUTS OFF, HOW IS THIS NOT A MANUFACTURE DEFECT, I JUST WENT OVER MY MILES WITH THE WARRANTY, PLEASE E-MAIL [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Brick, NJ, USA
www.Pontiac.com; and Saturn at 1-800-972-8876 or www.Saturn.com. recall number 11V595000 recall date 12/20/2011 component power train:automatic transmission summary General Motors (GM) is recalling certain model year 2010-2011 Cadillac Srx vehicles manufactured from October 26, 2008, through June 23, 2011, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, theft protection. These vehicles may have a transmission shift cable that was improperly installed and may come out of the transmission bracket. Consequence the driver may be unable to shift the transmission out of gear, resulting in no motion or the shifter may inaccurately indicate that the transmission is in park when it is not, allowing the vehicle to roll away and cause a possible crash. What owners should do GM will notify owners, and dealers will ensure that the transmission shift cable is properly routed and seated in the transmission cable bracket. This service will be performed free of charge. The safety recall is expected to begin during January 2012. Owners may contact Cadillac at 1-866-982-2339.
- Brighton, MI, USA
- Amarillo, TX, USA