10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
48,727 miles

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problem #26

Jun 252024

SRX

  • miles
The manufacturer is procrastinate to fix this life threatening dangerous recall and has been giving me an endless appointments to fix it and each time after I wait for the appointment they call to reschedule. The next statement is the recall details as per NHTSA website: Manufacturer Recall NumberN212340980 NHTSA Recall Number21V473 Recall StatusRecall Incomplete Summary General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM-??s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash. Safety Risk If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.

- Trenton, NJ, USA

problem #25

Jan 132023

SRX

  • miles
Our 2010 Cadillac SRX almost caused an accident. While climbing a hill reduced engine power warning on dash came on and suddenly engine power reduced so much car started rolling backwards into cars behind us.

- Parkersburg, WV, USA

problem #24

Sep 162022

SRX

  • miles
Hello, I wanted to let you all know that I have a 2010 cadillac srx, to which in the past these type of vehicles had had a transmissions issues, thus recalled...Well the vehicle I own, is doing and having the same transmission problem/issues...and Yet it is not under the Recall list...The Cadillac dealership, has my car and is wanting to open up the transmission and inspect it for almost 2 thousand dollars( i like on a dissability montly income)..I had this same car diagnosed at 2 different auto shops, whom provided me with the folllowing 2 error codes P076 and p0700, which are the transmision control solenoid and the transmission control module...but back at the cadillac service dealership, here in amarillo tx...they want almos $6000 for a new transmission replacement or half of that for rebuilding the current one...When i strongly believe that my car is part of the same recall, being the same model and same similiar transmission issues

- Amarillo, TX, USA

problem #23

Aug 302021

SRX 6-cyl

  • miles
2010 Cadillac Srx. Consumer writes in regards to nhta safety recall. Consumer would like to know when parts will be available to perform repairs.

- Billings, MS, USA

problem #22

Mar 262021

SRX

  • 85,000 miles
The rear lift gate opens randomly. Parked in the garage, it opens. Out shopping parked in a lot and return to car and it's open. Parked in driveway, it opens. It happens whenever and wherever. When I notice the lift gate has opened, I close it and check it 20 minutes later only to find it open again.

- Galena, IL, USA

problem #21

Sep 232020

SRX

  • 100 miles
While driving my Srx through downtown area, I was attempting to make a turn and it suddenly wouldn't steer in the direction I wanted it to and when I attempted to hit the brakes it dived directly into a brick wall and all four airbags deployed and car was declared as total loss.

- Harrisburg, PA, USA

problem #20

Jul 222019

SRX

  • 67,000 miles
I was on an incline (driveway) at a restaurant when my vehicle rolled backwards while in drive almost hitting the vehicle behind me. I noticed it doing the same thing in driveways with a slope and approaching lights with hills. When pressing on the brake pedal on a slope, such as a highway ramp the truck roll backwards when releasing the brake pedal. This is very dangerous and scary at the same time. I have heard of other people saying their vehicle with this make and model doing the same thing. During the restaurant incident the people behind me was so irate thinking I was just backing up on them. It reminded me of having a vehicle with a stick shift when removing your feet off of the brake to press on the gas and it going in reverse instead of going forwards.

- Jacksonville, FL, USA

problem #19

Mar 042020

SRX

  • 50,000 miles
(1) rear hatch cannot be opened manually, sensor shorted out due to design flaw allowing water to come in contact with sensor. This is a safety issue in the event of a fire.no way to exit the vehicle from the rear. No safety release. (2) headlights poor design, condensation behind front headlights making it impossible to see at night. (3) sunroof drain line too short, design issue. Water collects from roof drain and leaks into passenger floor. When this line becomes dislodged. Drain line is about 2 inches too short. Cadillac knows about the problem but will do nothing to fix it. Again another $1000. The front dash dash needs to be removed to fix this. Cadillac is aware of all these issues and refuses to make corrections, these are all common problems not just my vehicle but every other Srx from 2010 to 2015. I've been to the dealer on numerous occasion and all I've gotten was it will cost X amount of dollars to fix it. They recently sent out a repair form for the headlight issue, but require you to pay up front and hopefully you'll get your money reimbursed after filling out multiple forms.

- Mount Laurel, NJ, USA

problem #18

May 012019

SRX

  • miles
11057 recall. Ac compressor not working

- Dallas, TX, USA

problem #17

Feb 202019

SRX

  • miles
When I'm driving it automatically switches to another gear. Then it feels like it's holding back. As I continue to accelerate it gets louder and louder sounding like a go cart. It will not go faster than 60 mph when it gets into this odd mode. To temporarily fix the problem I have to pull over and put it into park and then drive again but a minute or two goes by and it does it again. When I'm going about 70 mph on the highway it will not do it. It only happeneds when I'm slowing down or speeding up normally at stop signs and things. I hadn't had this car very long, I bought it from someone off of facebook and he claims that's never happened to him! I don't believe that though!

- Murfreesboro, TN, USA

problem #16

Dec 052018

SRX

  • 111,000 miles
While driving my car loses the power to accelerate when traveling 5 miles per hour to go faster, the RPM's go up but the car do not accelerate. In my research this is happening to a lot of cars.

- Belleville, IL, USA

problem #15

Jun 182018

SRX

  • 68,000 miles
I took my 2010 Cadillac Srx in for an inspection to renrw my regisrtation and was told that be cause of the engine light being on it was an automatic fail. I was surprised because I had previously taken it the dealership that had given me this line, although your engine light is on, there is nothing wrong with your vehicle, its probally just a lose wire, nevermind that he never told me if it comes back on I would not pass in spection. So when I take it back to the dealer, I get a whole other story from what the mechanic, he told me, with out telling me he could not touch because it was a defective manufactured flaw. The wiring to the E-vap system is exposed to the enviornment. NHTSA, please help me figure out what is going on with this vehicle, I really feel unsafe and believe that it is only by the grace of god that I have not been harmed bythhis vehicle ot harmed others. Only now it is at the dealership, waiting for me to sign off on $3000, 00 worth of repairs, of which 75% has nothing to do with the engine light being on. Oh, before I forget I was told by the dealership they only knew of a couple of recalls on my vehicle, one had to do with the tightening of the torque, but I went online and I found over a dozen recalls for my VIN. Please NHTSA, I hope you have some good news for me, because I feel like a statistic waiting to happen, but this is the thing everyone knew about the potential for alarm, but no one would say anything, even when asked. Attn: Pls. Care

- Georgevtown, TX, USA

problem #14

Apr 122018

SRX

  • miles
The bearings on two of the tires the emissions is giving me trouble I took it to a mechanic who changed everything car will not pass inspection

- Jersey City, NJ, USA

problem #13

Feb 102018

SRX

  • 57,000 miles
Tailgate will not stay up. If it would have hit my wife, it would been a disaster. Fortunately, she got out of the way in time. The car was stationary when my wife tried to open the tailgate. Tailgate will not stay up.

- Santa Maria, CA, USA

problem #12

Oct 052017

SRX

  • 100,000 miles
Parked. Less than 100 degrees outside. No loud music system. All of a sudden there was loud pop. My panoramic sunroof has shattered and pieces of it fell on my 3-year-old.

- Gilbert, AZ, USA

problem #11

Jun 132017

SRX

  • 118,000 miles
I opened the power tailgate with my remote control and reached into the car to get some items out of the back. Instead of staying in the up position, the tailgate came down about 12 inches and then back up and then headed downward onto my back. I am 6 foot, three inches and had all I could do to keep it from crushing me. I managed to duck and pull out before it slammed down. If it would have been my much smaller wife, she very well could have been injured. I was parked and in a parking lot. Since then, I have tried it several times and it continues to do the same thing rendering it totally useless.

- Reading, MI, USA

problem #10

Dec 122016

SRX

  • 16,500 miles
I have only 16,000 miles on my vehicle and hardly use it. When I was driving the vehicle, the right side of the sunshade which covers the sunroof fell on me and my passenger starteling us and almost caused me to have an accident. There was only a plastic clip that went into the track that just broke, fell off and caused the whole right side of the sunshade to fail and fall on my passenger while I was driving on a city street. This is a sunshade that was hardly even used. I notified Cadillac but they didn't seem to care or want to do anything about it.

- Lake Katrine, NY, USA

problem #9

Sep 292016

SRX 6-cyl

  • 90,000 miles
All of a sudden I've been experiencing numerous things going wrong. First I started smelling this strange awful odor, not knowing that its some type of water leak soaking my carpet on the passenger side, underneath the mat. I had my car detailed on numerous occasion before noticing this water puddles on Thursday morning. On top that, I get off work on Friday afternoon all I see is water pouring from the roof right in front of the visor on the passenger side onto my seat. I'm beyond frustrated...I called the dealership to see if there were any recalls, and of course, it isn't for my car. I don't really know what to do at this point. I scheduled an appointment with the dealership to get an oil change and to look into the problem on this Wednesday. I must go back to when I first encountered the smell. I called the dealership to see if they could locate the smell and they told me in fact at my last oil change it could cost me thousands of dollars. I felt betrayed, after being overwhelmed with this issue after just paying $2,200 for the timing change. This vehicle is not that old and I am still paying for a vehicle that's thanks in advance [xxx] ps.stationary and in motion... information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Detroit, MI, USA

problem #8

Aug 292016

SRX

  • 79,000 miles
I have a Cadillac Srx 2010 with 79K miles. I was just informed that I have a timing chain that needs to be replaced. They tell me that because I have the 3.0L engine it is not covered by the recall on the 3.6L engine. But through my research onlinei find that there is no difference in the timing chain or the tensioners. The issue is if my engine were to seize and cause the vehicle to abruptly loose control someone or myself could be injured or die.

- Chanhassen, MN, USA

problem #7

Aug 172016

SRX

  • 84,000 miles
Condensation in the headlight covers. Considerably dims vision while night driving. High risk of lights shorting or going out completely because of water build up. Repairs are unreseasonably high.

- Melber, KY, USA

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