10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,045 miles

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« Read the previous 20 complaints

problem #45

Dec 102018

SRX

  • miles
Headlights are very dim when on low beam, it is a danger to the driver and other vehicles on the road. Due to the lights being so dim you can not see anything while driving at night unless the lights are on high beam which is dangerous for other vehicles on the road. I almost hit a deer due to the lights being dim. It is almost like no lights are on at all.

- Florence, AL, USA

problem #44

Dec 022018

SRX

  • 49,000 miles
Headlights on these cars are extremly dim on lowbeam to the point of being dangerous to the driver and other vehicles on the road. This is a known problem with Cadillac models 2012 thru 2017. Was told by the dealership Cadillac knows about it but there is no fix. Also a problem with the cue system locking up.

- Knoxville, TN, USA

problem #43

Jul 042018

SRX

  • 45,000 miles
July 4, 2018 I was involved in a rear end collision where I ran into the back of a vehicle around 9:45pm. It bothered me that I did not see the car until I was right on her. All of a sudden I saw her car and she was moving not standing still. It dawned on me that I could not see her car or judge the distance from her because my headlights are not bright enough to see what is in front of me. I caused my insurance rates to go up. I have not been in a vehicle accident since the late 1970S. I am a good driver and was not distracted in any way. Over $3,000 worth damage was done to my car and I'm not sure how much to the vehicle I hit. Cadillac needs to do something about the headlights before there is a serious accident. I have to drive with my high beams. I was driving on a two way bridge and both cars were in motion.

- Mount Pleasant, SC, USA

problem #42

Jul 042018

SRX

  • 40,000 miles
July 4, 2018 I hit the rear of another vehicle and it bothered me because I was alert paying attention and all of a sudden the car was in front of me. It bothered me that I hit the car and could not figure out why? now I know, I could not see the car because my headlights are not working properly. My car insurance went up because it cost close to $4,000 to make the repairs. I would like for Cadillac to recall the headlights on these vehicles. They are unsafe for night driving. I am considering the advice of an attorney not that I know the lights were the issue and not me. I was not speeding in the accident and the car is front of me was just going slow, not in a stopped position. My headlights were not bright enough that I could judge the distance from the rear of the vehicle.

- Mount Pleasant, SC, USA

problem #41

Apr 012018

SRX

  • 45,000 miles
The headlights on low beam have gotten so bad it is not safe to drive with the low beams in at all. After a bulb change to the brights best sylvania recommened they are not any better at all. If we drive at night we will have to leave our high beams on so we drive very little at night because of the headlights

- Kentwood, LA, USA

problem #40

Oct 202018

SRX

  • 40,000 miles
The headlights on the vehicle are not bright enough to see where you are going at night. I almost hit a divider on an exit ramp at night because I could not see lines on the road. I had them adjusted by a certified Cadillac mechanic but it did not help. I have to drive with high beams on in order to see. This is extremely dangerous for me and also traffic that I am meeting on the highway. I see where this is a common problem with this vehicle and it's only a matter time before there is a fatality. With the numerous complaint it seems Cadillac would care about the quality of their products and the safety of the consumer.

- Mount Pleasant, SC, USA

problem #39

Dec 012017

SRX

  • miles
Bought vehicle 2 years ago, headlights have gotten dimmer to the point car is unsafe to drive at night. Brought car into dealership and they are in agreement the headlights need to be replaced. Safety issue. High beams are necessary to drive after dusk.

- Ocala, FL, USA

problem #38

Nov 272018

SRX

  • 25,000 miles
Low beam headlights do not work. For several months, I have been forced to use high beams when driving at night. The lack of low beam headlights is extremely dangerous to me, my passengers and other drivers. Dealership has no answers and agrees that this defect is a major hazard. Service advisor agreed that a recall should be made to repair the low beams and does not understand why a recall has not been made.

- Mount Pleasant, SC, USA

problem #37

Nov 192018

SRX

  • 83,000 miles
Danger of driving with dim headlights. I have to use the bright lights in order see at night. I replaced the headlights it did not work. I still can't see at night with the dim lights. Very dangerous and very scary. I took it in to the certified GM/Cadillac service department. They said they could replace it or $1700 and not guarantee that it wouldn't happen again. My car is only four years old. This shouldn't be happening. I am afraid to drive my car at night. Very dangerous. I feel this is a default that they should replace at no cost to the consumer. Very disappointed in the results.

- Shreveport, LA, USA

problem #36

Nov 102018

SRX

  • 5 miles
The headlights are dangerous at night you can not see 20 feet in front off the car. I ask rep. At Cadillac about the problem and he had the nerve to tell me if I had bought the premier model it would have much better headlights. I know that the cheapest car on the market has better headlights than the Cadillac Srx. When you purchase a car for 45,000 dollars and are told you should have bought the 50,000 dollar car to get good headlights that`S insulting to me. Texas state inspection in the passed tested headlight lumens and aim I`ll bet they would not pass minimum standards if the state still required that test for state inspection. Night time driving in the Srx is dangerous. The next field requires a date that this happened 'always' is the answer but I will enter today`S date so that I can complete this form that probably won`T be read.

- Laporte, TX, USA

problem #35

Nov 012017

SRX

  • 38,000 miles
Very poor lighting when using low beams at night

- Sunapee, NH, USA

problem #34

Sep 082018

SRX

  • 44,200 miles
Takata recall I can not drive my 2014 Cadillac Srx at night on low beam they are so deam you can not see. I have to drive with my lights on high I know it is not safe but I don't have a choice. The day I bought the Cadillac Srx on my drive home it got dark and my lighs came on I was running them on high when I met a car I put them on low it was like I had no lights at all I had to put them back on high I know it was blinding the other driver.

- Glade Spring, VA, USA

problem #33

Nov 052018

SRX

  • 54,275 miles
The headlights on the 2014 Srx are a death trap waiting to happen. Headlights are so dim you can't see the roadway. If going down the highway or on streets. And when you make turns on a dark street you are blind.

- Manassas, VA, USA

problem #32

Nov 052018

SRX

  • 71,000 miles
Low beam headlights have gotten so dim it is hard to see at night. In order to get decent visibility we need to drive with headlights on high beam. It is bad enough that I will no longer allow my wife to drive it at night. I contacted the Cadillac dealership and was told there was no recall or service alert for that problem even though they had heard of similar problems. It will only be a matter of time before some is killed or hurt because of poor visibility. Is this an issue for which you are aware?

- Fayetteville, AR, USA

problem #31

Mar 192018

SRX

  • 37,695 miles
I bought this vehicle used in Michigan. It was a vehicle from New York. The headlight are so dim I have to use the brights as much as I can while driving. I have had the lights changed twice with no change in my visibility of the road ahead and beside me. Making turns is scary and when it is really dark outside and I have turn on my dims, I have to look for the white line to follow the road. Please help

- Fowlerville, MI, USA

problem #30

Mar 012017

SRX

  • 94,148 miles
The contact owns a 2014 Cadillac Srx. The contact stated that the headlights failed to project adequate light while driving. Additionally, the high beam headlights were used for driving. There were no warning lights illuminated. The vehicle was taken to the local dealer hertrich Chevrolet of salisbury (2531 N salisbury blvd, salisbury, md 21801 (443) 856-4025) where it was diagnosed that the settings needed to be reset and brighter bulbs were installed. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 94,148.

- Delmar, MD, USA

problem #29

Apr 122017

SRX

  • miles
My vehicle's headlights are extremely dim, to the point that it is unsafe to drive at night. If I do have to drive when it is dark, I must use my bright high beams in order to see. This has been occurring since I first purchased the vehicle, but is progressively getting worse.

- Ridge Manor, FL, USA

problem #28

May 022018

SRX

  • miles
Headlights are so dim, makes driving impossible and unsafe, quoted $2800 by dealership, should be recall due to many complaints statewide!

- Chandler, OK, USA

problem #27

Sep 062018

SRX

  • 70,000 miles
Own a 2014 Cadillac Srx headlights are dim ca not see beyond 5 feet in front of the bumper took to Cadillac replaced headlight bulbs still the same problem. Was pulled over by police was told headlights are to dim to drive with my high beams on to get home and have someone fix. Called Cadillac they said they call the dealer and headlights are to GM specs. Looked on line for possible fix and lots of same problems with no solutions. Cant drive at night or when it rains or in the fog as must drive with high beams on to see. This is when the car is stationary as well as driving

- Meridian, ID, USA

problem #26

Oct 092018

SRX

  • 31,000 miles
We have a 2014 Cadillac we bought used a year ago. The low beam headlights luminosity has deteriorated to the point that is unsafe, actual dangerous to drive at night. I have attached two pictures that I took. One is my Nissan Altima showing normal projection and the Cadillac Srx which clearly shows it is unsafe to drive at night. The dealer and Cadillac refuse to acknowledge there is an issue and will do nothing. Research clearly shows this to be an issue in 2010 to 2015 Cadillac. Class action lawsuits have been files in multiple states. I cannot in good conscience let my wife drive it at night and she states she is afraid to do so. I believe the folks at nhsta should issue a recall before people are hurt in accident. Thank you.

- Cornwall, NY, USA

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