10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,796 miles

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« Read the previous 20 complaints

problem #40

Oct 202018

SRX

  • 40,000 miles
The headlights on the vehicle are not bright enough to see where you are going at night. I almost hit a divider on an exit ramp at night because I could not see lines on the road. I had them adjusted by a certified Cadillac mechanic but it did not help. I have to drive with high beams on in order to see. This is extremely dangerous for me and also traffic that I am meeting on the highway. I see where this is a common problem with this vehicle and it's only a matter time before there is a fatality. With the numerous complaint it seems Cadillac would care about the quality of their products and the safety of the consumer.

- Mount Pleasant, SC, USA

problem #39

Dec 012017

SRX

  • miles
Bought vehicle 2 years ago, headlights have gotten dimmer to the point car is unsafe to drive at night. Brought car into dealership and they are in agreement the headlights need to be replaced. Safety issue. High beams are necessary to drive after dusk.

- Ocala, FL, USA

problem #38

Nov 272018

SRX

  • 25,000 miles
Low beam headlights do not work. For several months, I have been forced to use high beams when driving at night. The lack of low beam headlights is extremely dangerous to me, my passengers and other drivers. Dealership has no answers and agrees that this defect is a major hazard. Service advisor agreed that a recall should be made to repair the low beams and does not understand why a recall has not been made.

- Mount Pleasant, SC, USA

problem #37

Nov 192018

SRX

  • 83,000 miles
Danger of driving with dim headlights. I have to use the bright lights in order see at night. I replaced the headlights it did not work. I still can't see at night with the dim lights. Very dangerous and very scary. I took it in to the certified GM/Cadillac service department. They said they could replace it or $1700 and not guarantee that it wouldn't happen again. My car is only four years old. This shouldn't be happening. I am afraid to drive my car at night. Very dangerous. I feel this is a default that they should replace at no cost to the consumer. Very disappointed in the results.

- Shreveport, LA, USA

problem #36

Nov 102018

SRX

  • 5 miles
The headlights are dangerous at night you can not see 20 feet in front off the car. I ask rep. At Cadillac about the problem and he had the nerve to tell me if I had bought the premier model it would have much better headlights. I know that the cheapest car on the market has better headlights than the Cadillac Srx. When you purchase a car for 45,000 dollars and are told you should have bought the 50,000 dollar car to get good headlights that`S insulting to me. Texas state inspection in the passed tested headlight lumens and aim I`ll bet they would not pass minimum standards if the state still required that test for state inspection. Night time driving in the Srx is dangerous. The next field requires a date that this happened 'always' is the answer but I will enter today`S date so that I can complete this form that probably won`T be read.

- Laporte, TX, USA

problem #35

Nov 012017

SRX

  • 38,000 miles
Very poor lighting when using low beams at night

- Sunapee, NH, USA

problem #34

Sep 082018

SRX

  • 44,200 miles
Takata recall I can not drive my 2014 Cadillac Srx at night on low beam they are so deam you can not see. I have to drive with my lights on high I know it is not safe but I don't have a choice. The day I bought the Cadillac Srx on my drive home it got dark and my lighs came on I was running them on high when I met a car I put them on low it was like I had no lights at all I had to put them back on high I know it was blinding the other driver.

- Glade Spring, VA, USA

problem #33

Nov 052018

SRX

  • 54,275 miles
The headlights on the 2014 Srx are a death trap waiting to happen. Headlights are so dim you can't see the roadway. If going down the highway or on streets. And when you make turns on a dark street you are blind.

- Manassas, VA, USA

problem #32

Nov 052018

SRX

  • 71,000 miles
Low beam headlights have gotten so dim it is hard to see at night. In order to get decent visibility we need to drive with headlights on high beam. It is bad enough that I will no longer allow my wife to drive it at night. I contacted the Cadillac dealership and was told there was no recall or service alert for that problem even though they had heard of similar problems. It will only be a matter of time before some is killed or hurt because of poor visibility. Is this an issue for which you are aware?

- Fayetteville, AR, USA

problem #31

Mar 192018

SRX

  • 37,695 miles
I bought this vehicle used in Michigan. It was a vehicle from New York. The headlight are so dim I have to use the brights as much as I can while driving. I have had the lights changed twice with no change in my visibility of the road ahead and beside me. Making turns is scary and when it is really dark outside and I have turn on my dims, I have to look for the white line to follow the road. Please help

- Fowlerville, MI, USA

problem #30

Mar 012017

SRX

  • 94,148 miles
The contact owns a 2014 Cadillac Srx. The contact stated that the headlights failed to project adequate light while driving. Additionally, the high beam headlights were used for driving. There were no warning lights illuminated. The vehicle was taken to the local dealer hertrich Chevrolet of salisbury (2531 N salisbury blvd, salisbury, md 21801 (443) 856-4025) where it was diagnosed that the settings needed to be reset and brighter bulbs were installed. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 94,148.

- Delmar, MD, USA

problem #29

Apr 122017

SRX

  • miles
My vehicle's headlights are extremely dim, to the point that it is unsafe to drive at night. If I do have to drive when it is dark, I must use my bright high beams in order to see. This has been occurring since I first purchased the vehicle, but is progressively getting worse.

- Ridge Manor, FL, USA

problem #28

May 022018

SRX

  • miles
Headlights are so dim, makes driving impossible and unsafe, quoted $2800 by dealership, should be recall due to many complaints statewide!

- Chandler, OK, USA

problem #27

Sep 062018

SRX

  • 70,000 miles
Own a 2014 Cadillac Srx headlights are dim ca not see beyond 5 feet in front of the bumper took to Cadillac replaced headlight bulbs still the same problem. Was pulled over by police was told headlights are to dim to drive with my high beams on to get home and have someone fix. Called Cadillac they said they call the dealer and headlights are to GM specs. Looked on line for possible fix and lots of same problems with no solutions. Cant drive at night or when it rains or in the fog as must drive with high beams on to see. This is when the car is stationary as well as driving

- Meridian, ID, USA

problem #26

Oct 092018

SRX

  • 31,000 miles
We have a 2014 Cadillac we bought used a year ago. The low beam headlights luminosity has deteriorated to the point that is unsafe, actual dangerous to drive at night. I have attached two pictures that I took. One is my Nissan Altima showing normal projection and the Cadillac Srx which clearly shows it is unsafe to drive at night. The dealer and Cadillac refuse to acknowledge there is an issue and will do nothing. Research clearly shows this to be an issue in 2010 to 2015 Cadillac. Class action lawsuits have been files in multiple states. I cannot in good conscience let my wife drive it at night and she states she is afraid to do so. I believe the folks at nhsta should issue a recall before people are hurt in accident. Thank you.

- Cornwall, NY, USA

problem #25

Sep 012018

SRX

  • 38,000 miles
When driving at night and you are using low beam head lights because of traffic the head lights do not put out enough light to see the road. Many other owners of these cars have the same problem. The low beam head light is way to dim and not much brighter the the day time driving lights. When comparing this model car to others side by side on low beam this model is less than half as bright as the other models on low beams. Cadillac and the local dealer say nothing can be done for improvement. This is a major safety issue.

- Fort Wayne, IN, USA

problem #24

Jun 012018

SRX

  • 50,876 miles
The contact owns a 2014 Cadillac Srx. While driving various speeds or while the vehicle was stationary, the headlights were dim. The contact stated that it was difficult to drive the vehicle due to poor visibility. Hennessy Cadillac (3377 satellite blvd, duluth, ga 30096, (770) 680-7000) was contacted and stated that it was a common failure and that the head lamp assembly needed to be replaced on both sides. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 50,876.

- Hampton, GA, USA

problem #23

Aug 262018

SRX

  • miles
Dim headlights are very low. Very unsafe to drive at night with dim lights on. We have noticed that the blinker is brighter than the actual lights. Very low visability. When driving I often think the lights are not on when they are on low beam. Would not be able to see a child or animal (or any object) in path of vehicle when driving at night. Our Srx is black so I'm also concerned about other vehicles seeing us at night w/such poor lighting. Total defect in design. My husband will drive it at night, but I refuse to.

- Kingwood, TX, USA

problem #22

Jul 192017

SRX

  • miles
Headlights on this vehicle are horrible, they do not illuminate 5 feet in front of the hood. This poses a severe danger when driving at night. Apparently Cadillac is not issuing a recall even though there are lots of complaints and is a known problem. I believe there is also a class action law suit. They need to fix the headlights. Its only a matter of time before an accident happens if it hasn't already. Very dangerous.

- Fredericksburg, VA, USA

problem #21

May 012017

SRX

  • 50,000 miles
Headlignts are so dim on my vehicle, which is dangerous when driving at night. I have to use my bright lights. I have gone to the actual Cadillac sewell dealership, they agreed with me that the lights on both headlights are way too dim. I asked them to place a brighter lightbulb, but they said they would be unable to do that since it's an electrical issue with the entire light fixture. They said it was common with this make and model, and replacing the entire light fixture was $1500 per headlight, making $3000 to make headlights safe for night driving. It appears this is a manufacturing issue, they are trying to make the consumer pay for for a problem not caused by the consumer. They mentioned they have been seeing this issue with many of my car and make.

- Houston, TX, USA

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