10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,796 miles

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« Read the previous 20 complaints

problem #80

Jun 012019

SRX

  • 60,000 miles
When driving at night the low beams are very dim. I have to drive with the high beams other wise I cannot see the road. Other drivers get upset but I cant use the vehicle at night. Lights are on but very dim. I had dealer inspect and he said the focusing lens get destorted and the light doesn't go through. Cost wold be over $1800 and not permenantly fix the defective focusing lens.

- Lisle, IL, USA

problem #79

Jun 012019

SRX

  • 76,000 miles
Head light low beams are dangerously dim. It is very unsafe to drive this car at night. Someone is going to get killed or seriously injured with this issue. A recall for this safety issue is immediately needed to save lives. Already came close to an accident when a truck pulled out in front of us, while driving home.. he could not see us. Please take this seriously and help us.

- Thornton, TX, USA

problem #78

Jun 012018

SRX

  • miles
I cannot drive at night because headlights are so dim you can't see them 100 ft away.also water in assembly. Have replaced and it made no difference.

- Naples, FL, USA

problem #77

Feb 012019

SRX

  • 90,000 miles
Dim headlights have become so dim that it's unsafe to drive at night unless high beam lights are on. Contacted local dealership and was told I could have them replaced at my cost.

- Hammond, LA, USA

problem #76

Nov 262018

SRX

  • 48,000 miles
My headlights became too dim to safely drive my car at night, seemed to be the magnifying part inside the light was fogged up. I took it to dealer where I purchased car and had them look at lights. They tell me I just need new bulbs. I had another place replace bulbs and it didn't help at all. Had to have headlights replaced out of pocket ((couldn't be fixed without replacing) to safely drive at night

- Kentwood, LA, USA

problem #75

Apr 012018

SRX

  • 65,000 miles
The contact owns a 2014 Cadillac Srx. While driving at dusk, the headlamps failed to properly illuminate the roadway. The vehicle was taken to kerbeck Cadillac atlantic city (located at 340 N albany ave, atlantic city, NJ 08401, (609) 246-2211) to be diagnosed. The contact was informed that the bulbs could be replaced and the headlamp lens could be restored; however, the failure could recur. The contact was also informed that the internal reflector in the headlamp was at fault and that the headlamp assembly would need to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 65,000.

- Newtonville, NJ, USA

problem #74

Dec 282018

SRX

  • 32,000 miles
Unsafe to drive at night - the low beams on this car as so dim that you cannot drive it safely at night. Cadillac refuses to accept there is an issue. Multiple class action lawsuits have been launched and this same complaint is all over the internet.I can't understand why nhsta hasn't looked into this problem since it presents dangerous situation and affects multiple Cadillac models fro 2010 to 2015. Please look into the obvious safety hazard.

- Cornwall, NY, USA

problem #73

Dec 212018

SRX

  • miles
Headlights are very dim. Dealer just replaced headlamp assemblies costing me approximately $1,800. No improvement. The lights are so dim, my teenage daughter cannot drive on remote highways due to the headlights not providing a safe level of illumination. GM needs to fix this problem. It is ubiquitous among Srx owners. Very unsafe.

- Sugar Land, TX, USA

problem #72

Oct 102018

SRX

  • 50,468 miles
The headlight extremely dim when driving at night made the car so dangerous when driving after dark.

- Cypress, TX, USA

problem #71

Aug 282017

SRX

  • 80,000 miles
Front exterior lights are too dim to drive at night.

- San Antonio, TX, USA

problem #70

Mar 022017

SRX

  • miles
Head lights are extremely dim making the vehicle dangerous while driving at night. Currently, we cannot use the vehicle for long trips at night. The lights were fine when the vehicle was purchase new. The lights got worse as the years went by.

- Goose Creek, SC, USA

problem #69

Feb 202019

SRX

  • 101,000 miles
Headlights do not project bright enough for night driving. They come on but do not function well enough without turning on the bright lights.

- Jacksonville, FL, USA

problem #68

Mar 152019

SRX

  • 70,000 miles
The low beam headlights are so dim I almost got hit by a motorist that did not see me coming down the road.thios has happened multiple times and I cannot see to drive at night with the low beams on. I was stopped by the state police for having my high beams on and told them I could not see with my low beams on. Officer looked at the head lights and said that the dealer of Cadillac should replace them with new ones at no cost to me.this should have a recall done with new style of headlamp assemblies

- Williamson, NY, USA

problem #67

Mar 062015

SRX

  • 32,000 miles
3 years ago I complained to holman Cadillac about moisture in head light assembly which cause dim lighting on driver's side head light setting off error messages and the lens started to crack and to help resolve the issue, I tape the lens. GM refused repair under bumper to bumper warranty and the dealership told me I would have to pay $1,600 for the replacement.

- Logan Twp, NJ, USA

problem #66

Dec 032017

SRX

  • 50,000 miles
The low beam projector headlights are dangerously dim. There have been numerouse complaints about this issue to ntsa and Cadillac with no suggestion or resolution. As a law enforcement officer I know this issue is extreamly serious. Please investigate the low beam projector headlights and the extreamly low light output. When driving on low beam you can not see the road. High beams work fine.

- Cleveland, TN, USA

problem #65

Feb 012019

SRX

  • 50,200 miles
The headlights on this 2014 Cadillac, with 50,200 miles, are a design and manufacturing flaw. The lights on low beam, at night, are driving hazard as they do not light the road. The high beams are a work around to circumvent the problem but serve only as a temporary fix. On-coming traffic negates its use.

- Aiken, SC, USA

problem #64

Jan 012018

SRX

  • miles
The lights when on dim are so dark that you are unable to see to drive at night. Brights work fine but dims are useless. Very unsafe

- Chattanooga, TN, USA

problem #63

Feb 062019

SRX

  • 55,000 miles
I mostly drive my car in the daylight. I had to drive for a test/doctor in houston text from covington, la. My appointments ran late and I had to drive at night for 200 miles. My lights are so low I could not see the lines on the highway. I used my bright lights when possible but this was not practical do to I traffic. I had to really on staying behind 18 wheel trucks to see the road to make it home. I was scared to death. The next night I had my daughter take my car out to see if it was just me but she said see could not see also and was also scared. I now can not drive my car at night.

- Covington, LA, USA

problem #62

Dec 012018

SRX

  • 76,000 miles
I can not drive Srx 2014 at night due to the dim headlights. I understand that Cadillac is aware that the seals on the headlight are defective but will not do a recall on them. I have filled a case with Cadillac and heard back from 1 dealership, steve foley Cadillac in northbrook Illinois, that they will not do anything about.

- Deerfield, IL, USA

problem #61

Aug 152017

SRX

  • 50,000 miles
The low beans are very very dim and it's hazardous to drive at night.

- Galveston, TX, USA

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