10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
32,810 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #15

May 152019

Cruze

  • 8,000 miles
This particular model has a auto shutoff feature when idle. But on a hill, when it auto shuts off, the car rolls back when the brakes are released.

- San Antonio, TX, USA

problem #14

Sep 272018

Cruze

  • 10,000 miles
The contact owns a 2017 Chevrolet Cruze. While driving on an incline, the vehicle decelerated and accelerated without warning. The vehicle was taken to an independent mechanic who test drove the vehicle and stated that the throttle body needed to be checked. The vehicle was taken to three different dealers, including phillips Chevrolet (866-469-9000, located at 9700 w Lincoln hwy, frankfort, il 60423). All three dealers were unable to diagnose the failure and stated that the vehicle was fine. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

- Joliet, IL, USA

problem #13

Aug 202019

Cruze

  • 16,000 miles
Vehicle purchased under 1 month ago with 15K miles on it. Vehicle was stationary at a red light with auto stop engaged, I attempted to accelerate as light turned green; auto stop attempted to turn on, then seemingly failed and vehicle completely shut off. Required me to put vehicle in park, then turn key so ignition was off then back on again, vehicle came back on with no issues and I drove away. Outside temperature was 109 F, and this occured at the end of my 25 mile drive home from work using mostly surface streets.

- North Las Vegas, NV, USA

problem #12

Jul 302019

Cruze

  • 80,900 miles
Cylinder miss fireing jerks really bad back and fourth at high rmps 7000 befors shifts feela like a piston issues and also that feela.likewngine going blow

- Shady Cove, OR, USA

problem #11

Jul 292019

Cruze

  • 80,900 miles
Car having major miss fireing and very bad jerking back and fourth at high ri rmp.7000 and does it alot which ia causing me to have more pain and injury to.my.back. Am disable veteran. Im im alot of pain and causinf my recent back surgery to have more issues due to a @#$%ed up car poor design

- Shady Cove, OR, USA

problem #10

Jul 022019

Cruze

  • 30,000 miles
Bought my car in September and it was running fine. I live in Arizona and now that it's July it's very hot outside. I noticed about a month ago my car started stalling for a moment when I would try to accelerate on the freeway. And now it has randomly started stalling when stopped at a red light. When this happens I have to turn the car off and try to turn it back on (usually takes a couple times). There is no check engine light that ever comes on when this happens. I live about 33 miles away from my work so I drive quite a bit and it's gotten to the point where I don't feel safe driving it. There is no check light engine on ever so I can't take it into a repair shop.

- Peoria, AZ, USA

problem #9

Apr 232019

Cruze

  • 20,000 miles
I own a 2017 Cruze and bought it brand new. Had issues with the key fob working properly from the beginning and my engine light coming on for seemingly no reason. One of the times I was stopped at a red light after exiting the highway, my auto-stop engine kicked off and would not come back on when I released the break. My car would not turn off at all, I would push the power button, the car would turn off for half a second and then turn back on but my engine didn't come back on with it. I started rolling backwards and could not shift gears. A second time my engine light started flashing as I started to accelerate getting on the highway and a warning came up saying stabilizer. I had to pull over in the middle of the highway and turn my car off. My car has been taken to the dealer for service every time something happens and every time they tell me there are no codes and nothing they can do to fix it. I filed 2 different complaints with GM and was told they won't do anything without any codes because to them my car looks like it is functioning properly

- Mundelein, IL, USA

problem #8

Oct 282018

Cruze

  • 19,000 miles
The contact owns a 2017 Chevrolet Cruze. While driving 70 mph, the vehicle turned off without warning. The contact had to press the start button to get the vehicle to drive again. On three different occasions, while driving 70 mph, the vehicle decelerated to 40 mph. The vehicle was taken to starling Chevrolet (13155 S orange blossom trail, orlando, fl 32837) where they replaced the motor, but the failure recurred. After multiple trips to the dealer, the sensor was replaced, but the failure recurred a couple of months later. The manufacturer was contacted and made aware of the failures. The vehicle was not diagnosed or repaired. The failure mileage was 19,000.

- Davenport, FL, USA

problem #7

Mar 012018

Cruze 4-cyl

  • Automatic transmission
  • 2,000 miles
The contact owned a 2017 Chevrolet Cruze. While accelerating, the vehicle shook. Williams Chevrolet (2 automotive blvd, rt. 40, elkton, md 21921, (443) 406-1065) asked the contact to bring the vehicle in, but the contact declined. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The contact did not want the vehicle and it was repossessed by the bank. The failure mileage was 2,000. Consumer had 2 flat blow-outs.

- Havre De Grace, MD, USA

problem #6

Nov 142018

Cruze

  • 27,000 miles
I was sitting stationary in traffic when the light changed to green. I prepared to move, the auto stop kicked off and shut my car down. Nothing was on but all the lights on the dashboard. I had to shift into park and restart my car. This was the first time this has happened and it almost caused an accident since the car behind me was not aware that my car had just cut off. Now my car makes a jerk whenever I accelerate or come to a complete stop. Please look into this because this is a true safety hazard and will eventually cause an accident!

- Rockledge, FL, USA

problem #5

Sep 202018

Cruze

  • 22,252 miles
Safety issue is fuel economy under-performance. Fuel economy is overall 9%+,- 1% less than epa estimates under each respective driving condition, across all seasons, and now over 22250 miles driven. Experience with five prior and currently owned GM automobiles (2005, 2007, 2011, 2012, and 2018 models) is that we have always had fuel economy performance met or exceed the epa ratings, city/combined/highway. Both operators use cruise control under most driving conditions at speed of 25 mph or greater; and have been doing so since initial purchase of the 2017 Cruze hatchback premier rs in October 2017. Tires are kept inflated to 35lb N2 cold; top-tier rated gasoline is used for almost all refuelings. Multiple site visit/requests to two Chevrolet dealers and consumer complaints directly to Chevrolet executive customer assistance to address the underperformance have resulted in "no issue to resolve"/no faults found by diagnostic tests (fuel stoichiometry "normal"), Chevrolet customer assistance verbal communication with intermediate responses by phone or email, refusing to provide "closure" responses in writing, though requested. Fuel purchase/mileage record is at epa's fueleconomy.gov and fuelly.com, with estimates of city versus highway usage. Copies of fuel receipts are available upon request; extract of fuelly.com record is at attached pdf.

- Reston, VA, USA

problem #4

Aug 022018

Cruze

  • miles
On several occasions while in traffic the engine shut down for the "auto start" and failed to restart upon releasing the brake. The car stalls completely out at which point I have to place the car in park and start it again before putting it in drive to proceed. While in traffic this is a terrible hazard as the first time it happened, the car behind me instinctively took off as the light changed and by me releasing the brake that indicated "go". in the another instance I was at a light located at the top of a slight hill when the same situation occurred and the same scenario had to be completed in order to get the car to move again. Extremely dangerous. This vehicle is a lemon.

- Lansing, MI, USA

problem #3

Jan 012018

Cruze

  • miles
The steering started moving up and in a locked position now the steering wheel and column will come only to your knees. I almost crashed the car when putting on the brakes because the steering wheel goes to the left. Not syre if the air bag will go off as needed.steering wheel when putting on the brake sends car moving to the left. The steering wheel is able to control it can be moved by just a little movement of your hand.

- Deville, LA, USA

problem #2

Jan 152017

Cruze

  • 200 miles
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving at 30 mph, the vehicle stalled without warning. The vehicle was towed to dealer (bryner Chevrolet 1750 the fairway, jenkintown, pa 19046) for repairs but the failure was not able to be determined. The manufacturer was not notified of the failure. The failure mileage was 200.

- Philadelphia, PA, USA

problem #1

Aug 192017

Cruze

  • 200 miles
Was traveling approximately 62 mph I pressed the gas pedal to the floor and the power stopped from the engine and the transmission down shifted causing a loud thud noise in the dash board area. The vehicle never increased speed it dropped down to approximately 50 mph until I exited, upon exiting I came to a complete stop and restarted the vehicle. When accelerating the dash board now vibrated at approximately 5000 RPM. I took the vehicle to the dealer paddock Chevrolet. Driving in the vehicle with the service representative roland we were able to recreate the secondary vibration. The dealer said there are no codes for the loss of power. I left the vehicle at paddock and it is there now. GM has been non-responsive case # 8-3183509862. I have been in high-speed accidents before and am deeply afraid to drive this vehicle with out knowing why there was power loss and when it will happen again.

- Los Angeles, CA, USA