10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 32,810 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
When vehicle is sitting in auto-stop mode, releasing the brake and pressing the gas pedal will randomly cause vehicle to stall. I have taken it to different Chevrolet dealerships and no one can figure out the cause of it and they cannot replicate the issue. (the mechanics are not driving the vehicle long enough for it to happen.) this happens more often during summer months, but has happened over the 2020 winter. I have to put the vehicle in park, turn it off and back on to get the car moving. This is especially dangerous if I am trying to turn in front of oncoming traffic.
- Leesburg, FL, USA
I was driving check engine light came on. I immediately drove car home. Got tental. Called my warranty company had car towed to garage. Haragevis mot qualified to replace turbo engine. Waiting til morning to fix.
- Mckees Rocks, PA, USA
At around 57,000 miles service stabilitrack message displayed on dashboard. Next day cel came on. Rough idling. Took it to closest Chevy dealer told it was a misfire in cylinder 1. new spark plugs and coil pack. Didn't fix. Ran compression test and low compression on that cylinder (110 vs 220 in other 3 cylinders). Took it to the dealership we purchased it from and for sure it's a piston. Replacing all 4 pistons N seals under our warranty.
- Mount Carmel, PA, USA
64,000 miles, car started sputtering, service stabilitrac and check engine lights came on. Dealership said piston ring broke and scored the cylinder wall beyond repair. Need to replace engine.
- Reno, NV, USA
The contact owns a 2017 Chevrolet Cruze. The contact stated that while at a stop light, the auto stop mode was activated and the vehicle stalled without warning. The contact stated that the instrument panel was dark. The contact stated that the failure recurred twice. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall. The contact was informed that an advisor would contact the dealer. The contact was advised not to mention the failure to the dealer because she had taken the vehicle for the replacement of the battery to verify if that was the cause of the failure at jenkins Chevrolet of venice (2324 S tamiami trail, venice, fl 34293). The failure mileage was approximately 18,511.
- Venice, FL, USA
Internal turbo charger failure. Not getting enough boost pressure consistently. Car will be moving along fine down the highway, and then suddenly drop speed.
- Festus, MO, USA
Vehicle has stalled 4 times now in the past week or so. It has passed inspections at Firestone and the oil change shop and there are no areas with suggested maintenance or repairs. The vehicle stalls after being in park or having my foot on the brake and not moving, and then attempting to accelerate/move again. All 4 times I have been on a level street or parking lot, with the wheels straight, after the engine had been running for several minutes up to an hour. I have to put it in park, turn off the vehicle, and then restart the engine again to continue driving.
- Westland, MI, USA
Vehicle has had a misfire that only threw a single generic misfire code for cylinder 3. jerks occasionally when slowing down at stop lights or signs. Recently went to turn around after missing a turn, shifted it into reverse after stopping in a random driveway off a city road, slowly began to back up and it moved about an inch before the steering wheel completely locked up, A/C shut off, car acted like it was in neutral and would only roll forward, would not accelerate with gas. Engine was still running, no lights came on, but problem remained until I put it in park and shut the vehicle off. Turned it back on and it started normal and haven't had a problem since but it's only been 2 days. Took it in to dealership and found 0 codes and are unsure as to what could possibly create the issue due to no codes and it only happening intermittently.
- Abilene, KS, USA
The contact owned a 2017 Chevrolet Cruze. The contact stated while driving at approximate 25 mph when she unexpectedly saw smoke coming from her rear view mirror without warning. The contact immediately exited the vehicle and dialed 911 when shortly after the front of the vehicle where the engine was located and burst into flames. The fire department doused the flames. A report was taken however not available. The dealer was notified and referred the contact to the manufacturer but and a message was left. The failure mileage was 28,000. The vehicle was totaled.
- Sterling, VA, USA
This is for the knock sensor I have changed it 5 times it will last maybe a month or at the longest 2 months and it will throw the check eng. Light on again I have called the dealership they say there's no recalls yet and when this happens if U take off slow it will shift fine but if you try to go and get on the highway and get up to speed fast the rpms will go up real high and not wanna shift very well. This just happen to my wife's car again today and its the knock sensor I have already put my computer on it and that's what is coming up on it. We have 2 of these cars both 2017 Chevy Cruze lt 1.4 turbo and hers is the only one acting up.
- Atlanta, IN, USA
The contact owns a 2017 Chevrolet Cruze. The contact stated that while decelerating at speeds under 5 mph the auto stop feature activated before coming to a complete stop. After releasing the brake pedal the vehicle failed to auto restart. The contact had to manually restart the vehicle. The failure recurred on multiple occasions. The cause of the failure was not determined. The local dealer paddock Chevrolet located at (3232 Delaware ave, kenmore, NY) was notified of the failure. The manufacturer was not notified. The failure mileage was 1,000. The VIN was invalid.
- East Amhurst, NY, USA
I was driving the vehicle when the entire car started to shake. Immediately the check engine started to blink and a warning displayed service stabilitrak. I took it to the dealership and was told that there us a misfire of the first valve which cause the other valves to misfire. After diagnosing the problem, I was told that its the injector and spark plug causing the problem and this is mot covered under the warranty. The car is less than 3 years old with only 40K miles.
- Ossining, NY, USA
When trying to accelerate instead of the car speeding up it will stall or slow down. My car had stopped on me in the middle of traffic before while driving. I had to turn my car off and try to restart which it struggled to restart but after trying a few times it started. The dealership stated it was an issue with the fuel injector. This has happened on a city street and also when turning or entering the highway
- Chicago, IL, USA
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving 35 mph, the vehicle vibrated abnormally. The contact stated the stabilize and engine warning light was illuminated. The contact was able to park on the side of road where she saw smoke exiting the engine. The vehicle was towed to Chevrolet of everett located at 7301 evergreen way, everett, wa 98203, where it was diagnosed with needing the engine to be replaced. The vehicle was repaired. The contact stated on August of 2018, while driving 40 mph, the vehicle stalled and began to decelerate it speed. The contact stated the dashboard screen went black. The contact stated she was able to shift gears to park and restart the ignition. The vehicle was taken back to the dealer were it was unable to duplicate the failure. The contact stated 'you are at demonstration mood' warning message was illuminated. The contact stated on another occasion while making a left hand turn, when the vehicle seized.the manufacturer had been informed of failure. The failure mileage was 20,000.
- Lynnwood, WA, USA
Vehicle was in motion going approx 35 mph uphill on residential road when it started vibrating and "service stabilitrak" light came on. Pulled over into gas station and shut car off. Sat for 2 minutes before turning back on. Service stabilitrak light remained on with some vibration. Merged onto highway and attempted to reach the speed limit of 65 mph. Cruze would not allow me to accelerate above 60 mph. Service breaks light came on and then got an alert stating that power steering had failed. Car basically shut itself down and I had trouble getting it to fully turn off. Steam/smoke then began coming out from under the hood and liquid from the car was all over the road. Towed to Chevy dealer where they discovered a hole in the engine block, otherwise known as a catastrophic failure. Car had 27K miles on it at the time. It was an extremely scary and dangerous ordeal.
- Philadelphia, PA, USA
The contact owns a 2017 Chevrolet Cruze. While the contact's spouse was driving approximately 55 mph, the vehicle stalled without warning. The contact was able to restart the vehicle; however, it performed erratically. The vehicle was taken to an independent mechanic who stated that the pistons were burnt and referred the contact to malloy Chevrolet. The vehicle was taken to malloy Chevrolet (2700 valley ave, winchester, va 22601, (540) 667-1000) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact was given a cost estimate of $6,000 to replace the engine. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 70,000.
- Inwood, WV, USA
When trying to accelerate quickly the vehicle feels like it's going to die out then the check engine light will come on, but after about 25-30miles it turns off. Mainly occurred when accelerating into the free way with an incline or uneven roadway
- Modesto, CA, USA
First the car shaked while we were waiting at a traffic light on a city street. Then we went to drive into a tunnel and I could not accelerate, we had to roll down the hill to keep moving. Then the brakes would not work properly. The car said service brake assist, I had to step very hard on the brake pedal repeatedly to try to stop the car from hitting the car in front of us. Once we stopped again the car seemed like it had died. I tried to accelerate by stepping fully on the pedal and nothing. Then I put the car in park and tried to turn off the car but that did not work either. It was not until the 3rd time of trying to turn the car off that the vehicle actually turned off. We were able to turn the car back on and at first nothing happened, but then the car started to work again. We found on google that I should not let the car go back into auto-stop in the hope that this would not occur again since we were getting on interstate 95.
- Philadelphia, PA, USA
The vehicle has been in motion at any speed... when pressing on the gas"throttle all the way down" vehicle has a brief interruption of acceleration and check engine light comes on reporting code P0325. Engine knocks/shakes and lose acceleration and reduced power for over 50+ miles after each incident. I have had the engine repaired twice and rebuilt. ECM has been reprogrammed and GM flew a engineer to troubleshoot I am again having problems 10K miles more and this is ongoing and dangerous. Please please investigate this as GM has not taken ownership of this defect. If you would like all 10+ service records related to this I am more than happy to share and onstar has preformed vehicle diagnostics after each instance. What ever you need please let me know! thanks for all that you do! there were a multitude of instances vehicals engine was rebuilt/replaced at 7K again at 14K and now at 40K power train is showing same signs and symptoms of previous issues
- Norwood, NJ, USA
- Davenport, IA, USA