7.4
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 7,073 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owned a 2017 Chevrolet Cruze. While accelerating, the vehicle shook. Williams Chevrolet (2 automotive blvd, rt. 40, elkton, md 21921, (443) 406-1065) asked the contact to bring the vehicle in, but the contact declined. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The contact did not want the vehicle and it was repossessed by the bank. The failure mileage was 2,000. Consumer had 2 flat blow-outs.
- Havre De Grace, MD, USA
Almost 6 months to the day of purchase, I was planning a trip that required 3.5 hours of highway driving. The day before my trip, I had an unfamiliar alert, so I took it to autonation under warranty. They found the car had been in a major accident where the front end had been "straightened" and advised me not to risk driving it on the trip. A major accident where the front end had to be straightened was not disclosed to me. Autonation told me to go to offleaseonly, because the warranty was voided by repairs not being done by a Chevy dealership. Autonation showed me, while on the lift, the evidence. I contacted offlease and they did not even look at my vehicle and told me that they could not help me. I sent photos and they said they could not help and said I should contact Chevy corporate offices and fight for the warranty. I returned to autonation and paid a diagnostic fee of $175.73 and got specifics on costs which I shared with offlease--$2500 for mechanical repairs and structural repairs would start at $1500 with no guarantee the front end would be as safe and that correcting the shoddy work on the frame could degrade its structure and stability. Autonation said that they are notorious for selling cars like this. Offlease representatives declined to work with me. I provided with the recommendation by autonation that offlease should claim a loss through their insurance and replace my car. Offlease declined and referred me to pepboys for repair, but when asked the estimated cost, they never responded. I only drive in town. I have had to rent/borrow a car for travel to extended distances to avoid the fear. Offlease claims to inspect vehicles well & care about their customers; but they have shown no interest in my safety.
- Orlando, FL, USA
- Oak Lawn, IL, USA