While driving, the power steering, ABS and stabiitrak all became nonfunctional and the problem has persisted for about a week following the onset. This occurred while driving in a straight line, with no turning involved.

- Mount Pleasant, MI, USA

The contact owns a 2014 Chevrolet Impala. While operating the vehicle, the message "service power steering and stabilizing track" displayed and the power steering malfunctioned, which caused the steering wheel to become very difficult to turn. The cause of the failure was not diagnosed or repaired. The contact indicated that the vehicle was serviced for the same failure on January 19, 2018 by an independent mechanic who replaced the steering sensor, but the failure recurred. The local dealer and manufacturer were not notified of the failures. The failure mileage was 39,000.

- Canton, OH, USA

Power steering went out while I was driving.

- Raleigh, NC, USA

I've had an issue with my 2014 Chevy Impala ltz getting locked up when turning the steering wheel. This started a few months ago, I took it to the dealership but they were unable to recreate the problem. The first incident occured 09/2017, I was driving on the highway going 60 mph, upon switching lanes it felt like the steering wheel jammed and locked for a second and the electrical power went out on the radio and dash. The alerts then said "power steering drive with care' & "front camera' or something to that effect. This has happened various times since on city streets, another message I've seen has said something about stabilitrak. The most recent episode occured on 12/25/2017. I was driving on a city street and turned right and the steering wheel jammed and the radio went out and the same messages came up, I took a video this time so that the dealership can see what the issue is. I found that there is a recall on other 2014 Chevy Impala for similar issues with power steering but when searching under my VIN number there is no recall on my car but I feel as though this is a mistake and my car should be recalled for this issue. This is a big safety issue and a big concern to me as I have two small children and almost crashed while on the freeway due to this issue. Luckily the other times this has occured I was on city streets not driving at a high speed but regardless it is still a safety hazard.

- Carrollton, TX, USA

My Impala 2014 was making a loud noise from, the rear of the vehicle as if it was the muffler. The noise could only be heard while I was inside the vehicle. I had my wife stand outside while I drove the vehicle down our street and the loud noise could not be heard outside of the vehicle. We could hear the noise once the vehicle reached 20 mph. After getting the muffler checked we found out the muffler was in good condition., but shortly after the Impala started making the loud noise we made a left turn at a signal light and the ABS, power steering, and stablitrak service lights came on the dashboard. The power steering has gotten increasingly worse since the service light came on.

- Dubach, LA, USA

The contact owns a 2014 Chevrolet Impala. While driving 50 mph, the ABS and service power steering warning indicators illuminated, causing the steering wheel to seize. The contact pulled over, shut off the vehicle, restarted the vehicle, and the failure went away. Two days later, the steering failed and the warning indicators illuminated again. The vehicle was driven to the local dealer (walker Chevrolet, carothers pkwy, franklin, tn, 37067) while manually controlling the steering wheel. The vehicle was diagnosed that the rear passenger wheel bearing failed and that there was no connection to the power steering. The rear passenger bearing hub and assembly were replaced. The manufacturer was contacted and provided case number: [xxx]. the dealer reassured the manufacturer that the vehicle was repaired; however, no further assistance was offered. The failure mileage was approximately 70,017. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brentwood, TN, USA

I experienced loss of power steering while turning through an intersection. Took the vehicle to a dealership to get a diagnosis. The results were that the there was a loss of communication to BCM.

- Belle Glade, FL, USA

Driving under normal highway conditions the power steering suddenly stopped functioning and the "service power steering" "service stabilititrack" message displayed on the dash, ABS, and stabilitrak lights all coming on. Car is starting to become hard to turn. I pulled the vehicle off at the next exit and I called GM roadside assistance and after waiting about 15 minutes I started the car back the power steering failed. This making the vehicle unsafe to drive.

- Shelton, CT, USA

While driving, steering becomes stiff and power steering failed. Unable to turn steering in desired directions. Mechanic determined bad steering rack due to some component within the rack which cannot be replaced except the entire rack is replaced. On one occasion when the steering failed, the vehicle was moving on the highway, and on the second and final occasion, the driver parked the vehicle and when she returned the steering failed.

- Philadelphia, PA, USA

Power steering, ABS, and stabilitrak lights all coming on. Only 40,000 miles on the car. Car is starting to become hard to turn. Started while I was driving and went through a large puddle of water.

- Otterbein, IN, USA

My power steering quit working the stability light came on and it feels like my parking brake is sticking there's recalls for all these issues but when I type in my VIN it says there's no recalls for my car

- Bedford, IN, USA

The power steering went out while driving 65 mph down the highway. I called a Chevy dealership after doing research and I found out there was a recall on my car for the power steering. The Chevy dealer told me that the recall had already been fixed. I feel there is a faulty part placed on my car during the "fixing of the recall" making the power steering go out again. The power steering should have lasted longer than two years.

- Frontenac, KS, USA

While driving power steering light came on and power steering completely went out.

- Eunice, LA, USA

The contact owns a 2014 Chevrolet Impala. The contact stated that the vehicle was previously repaired per a recall pertaining to the steering; however, the vehicle was still experiencing the same failure. While leaving the dealer, the power steering failed. The manufacturer was notified of the failure and no additional repairs were made to the vehicle. The NHTSA campaign number was unknown. The failure mileage was 70,000.

- Shreveport, LA, USA

The contact owns a 2014 Chevrolet Impala. While driving 25 mph, the power steering seized and the driver lost control of the vehicle and crashed into a fire hydrant. The power steering warning light illuminated. The vehicle was not able to restart. The front bumper was fractured. There were no injuries sustained and a police report was not filed. The vehicle was taken to the dealer, but was not diagnosed or repaired. The VIN was excluded from NHTSA campaign numbers: 14V450000 (steering) and 14V409000 (steering). The failure mileage was 72,000.

- Houston, TX, USA

On July 3, 2016 I was traveling on a road (hwy 620 in lakeway tx) on a curve at around 50-55 mph and the power steering went out.

- Austin, TX, USA

The contact owns a 2014 Chevrolet Impala. The contact stated that there was a random progressing failure in which the steering wheel seized without warning. The contact had to turn the vehicle off and back on to reset the computer. The vehicle was taken to a dealer for diagnostic testing. The VIN was not included in NHTSA campaign numbers: 14V450000 (steering) and 14V409000 (steering). The manufacturer was notified of the failure and provided no remedy. The VIN and failure mileage were not available. Updated 01/27/16

- Wellsville, PA, USA

At highway speeds from 45-70mph on both straight, smooth pavement and on wide sweeping curves, the steering "freezes" and requires a turn of the wheel to regain control. This "freezing" feels like the steering is stuck in a notch, or certain position. This has occurred on slippery conditions at lower speeds (42 mph) and the effort to correct the steering resulted in an over-correction on the slippery road surface causing the car to slide into the oncoming lane. The Chevrolet dealer says they "can't duplicate the condition." The first time the condition was observed, the temperature was in the 60S. It is more frequent when the temperature is 20-35 degrees. With 8600 miles as of 4/6/15, the condition persists more frequently.

- Saint Ignace, MI, USA

On 9/3/14 a new Chevy Impala vehicle was leased to me while under A7/23/14 open recall for power steering. I understand that this is illegal and the transaction is not legal. Please advise.

- St Albans, NY, USA

Driving under normal highway conditions the power steering suddenly stopped functioning and the "service power steering" message displayed on the dash. I pulled the vehicle off at the next exit and turned the engine off. When restarted the power steering returned as I assume the software rebooted. The power steering recall has been performed on the vehicle prior to this incident. This is the first time it has happened and the dealer cannot find the issue thus making the vehicle unsafe to drive in my opinion especially since I have 16 year old daughter learning how to drive. If she had been driving when this incident happened I highly doubt she would have been strong enough to maneuver the car.

- Herndon, VA, USA