10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
39,171 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #10

Jun 132020

Impala 6-cyl

  • 47,000 miles
Service side detection system warning came on and car would no longer start. Side detection lights stay on and won't go off.

- Dallas, TX, USA

problem #9

Aug 282019

Impala

  • 76,000 miles
Car would not start and all of my sensors are going off needing to be serviced. Then it goes away. I drove it the day before with no problems. Go to my car the next day and all of my sensors are acting up.

- Little Elm, TX, USA

problem #8

May 262019

Impala

  • 5 miles
Side detection module is failing. I researched after my dashboard won't turn on, and after reading similar complaints from other Impala owners, it is due to the side detection modules not working properly. Apparently when the modules fail they can cause alot of electrical damage to the vehicle. Chevy or GM is not answering my questions, and I dont see the need to pay out of pocket for something that seems to be a problem in most people's Impala.

- Chicago, IL, USA

problem #7

Dec 122018

Impala

  • 75,000 miles
I was making a right turn and the traction stabilization error popped up on my dash and the check engine light came on. I came to a stop and the car started shaking while it was at a complete stop. The car never slid or anything so I don't know why the stabalization error would come on and this is the 2nd time it has done this. The vehicle is fairly new so I don't know why it does this. Once I stepped on the pedal slowly to go again the engine felt like it jerked. I have read many complaints on this issue on other forums.

- Tolleson, AZ, USA

problem #6

Apr 022018

Impala

  • 65,000 miles
On April 2nd, 2018, I was driving to work around 4:50 a.M. driving on the 303sb only about 7 minutes into my drive I noticed that my vehicle began to lag and stall out, I began to notice grey smoke coming from the hood and that's when I realized that my car was on fire. While trying to avoid traffic and after almost being hit by oncoming traffic I was finally able to get my vehicle into a safe are on the side of the road and call emergency roadside assistance on provided by my auto insurance usaa. My concern is that the vehicle never provided any type of notification letting me know that the vehicle was severely damaged. If my oil is low my vehicle tells me something, when the tires are low on air, my vehicle tells me. How come when my vehicle caught fire and while it began stalling out I still received no notice? I could have been killed had I got hit by oncoming traffic and the situation may have ended a lot worse. I had my vehicle towed to the nearest repair shop as covered under the usaa roadside assistance endorsement that being Chevrolet sands. I received a call from a rep who stated that the vehicle had had pre-existing damage to the vehicle such as old battery acid that had over time ate at the wiring of the vehicle causing the transmission to blow out. This vehicle is a death trap. I mentioned that the vehicle was a certified pre-owned vehicle and that the vehicle was only in our care for less than a year in a half and that when we bought the vehicle it contained 20,022 miles and that the vehicle now only had about 65,000 miles. None of the security features ever turned on the auto stop function doesn't operate, the battery was built on top of the transmission safety issue. The ignition cut off device didn't work.

- Phoenix, AZ, USA

problem #5

May 102018

Impala

  • 50,266 miles
Was driving on the way to work in these lights came on don't know why but I just brought this car from the dealership not even more then 30 days in this comes on wtf

- Newport News, VA, USA

problem #4

Apr 292018

Impala

  • 48,382 miles
Its was round 9:00 P.M. when I was driving down a two lane road, going around a curve when all my interior lights(dash board, radio, and gear shift lights)turn off for about three seconds. The car felt as it was completely off but powered back up and continued to drive normal.

- Hampton, GA, USA

problem #3

Jan 182018

Impala

  • 30,000 miles
Car loss power steering, ABS brake control and speedometer. Multiple services lights flicked on / off. Happened several times in the last 1-2 months, happened on city streets and the highway. Had taken to be serviced twice. Intermittent check engine light turns off after a day or two.

- Albuquerque, NM, USA

problem #2

Aug 062017

Impala

  • 0 miles
Vehicle sometimes doesn't want to star(you turn the key to start and it does nothing ) also when car goes on auto stop and comes off auto stop it clunks like if the car had bad motor mounts

- East Chicago, IN, USA

problem #1

Jan 062017

Impala

  • 60 miles
I would like to place a complaint about my 2016 Chevy Impala ltz that I purchased from car max in glencoe, il on November 11 2016. I am a frequent traveler to central Michigan and on my return trip to Chicago on January 6, 2017, I was traveling South on highway 127 just South of mt. Pleasant Michigan when all of sudden, the car lost power and it slowed down rapidly, there was a car behind me who almost rear-ended me, my wife and I were terrified. I pulled over to the side of the highway and put on my flashers. I looked at the dash and the following error lights were on (service engine soon, check engine light, reduced engine power, and stablitrack light). I looked at the owner's manual and it suggested that I turn the vehicle off and that it would reset. I followed instructions, turned on vehicle and all lights were cleared except check engine light. I got back on the highway and started to drive towards graff Chevrolet in mt. Pleasant. In route, it happened again. Car lost power again, and all previous lights returned. I somehow made it to the dealership. Please see attached invoice, customer number 213805 for work done. From what I see, all that was done was all codes were cleared. I did some research on the internet and it seems to have happened to other Chevy owners. I think that it's extremely dangerous and my wife and I now literally afraid to drive this car. What is being done to address this problem, in my opinion, these types of errors should not be happening to a one year old car

- Chicago, IL, USA