10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
17,974 miles

About These NHTSA Complaints:

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problem #7

Jun 142022

Impala

  • miles
while driving a chevy impala at night you can barley see and i drove even new models it-??s still the same

- Bethune , SC, USA

problem #6

Sep 242019

Impala

  • 34,000 miles
While driving headlights would not come on, nothing is working

- Montgomery, MN, USA

problem #5

Feb 262019

Impala

  • 30,000 miles
The wiring used is tasty to squirrels and my right hand blinker wiring has been chewed up twice now, fixing it has cost $1000 each time. Vehicle was stationary parked in my driveway at home.

- Saginaw, MI, USA

problem #4

Aug 082018

Impala

  • 26,600 miles
Headlights do not illuminate the road properly at night time, especially at dusk. The reflector inside the housing does not have sufficient reflectability to produce the appropriate beam. The housing relies solely on the bulb to produce sufficient lighting. I have tried several halogen bulbs and led bulbs to see better at night while driving and not one bulb vs. Another makes much difference. The housing is just not designed to produce a realistic beam of light for safe travel down the roadway. The peripherals are okay, but even the use of the high beam function does not supply adequate lighting down the roadway to see any better.

- Grand Prairie, TX, USA

problem #3

Feb 272017

Impala

  • miles
Hello, I am requesting to investigate the design of headlights in Chevrolet Impala 2016 V6 lt. The design of headlights and its housing for this car never provide clear side views of the road in front of the car. Currently, the Focus of both the headlights (when turned on) stays in the middle of the road ahead which makes the side view of the road ahead of the car unclear. Both the headlights' focuses merge at the centre of the road ahead. It makes to take a turn very difficult at night. I have tried putting halogen, hids, led bulbs into my car's headlight but none of the bulbs could provide the clear view. I had taken the car to a local Chevrolet dealer recently and the technician said that housing of the bulbs are designed such way that car will never give a clear view of both sides of the road ahead. I have recently visited a local Chevrolet dealer to check if the similar issue exists in newer vehicles, dealership confirmed that design of the headlights and their housing is the same and has changed in last few years. I have attached a photo of my car from inside when I was driving at night. In this photo, you can see the headlights does =N't give any clear view of the side roads/pathways in front of the car. Even though I had put the 6000 lumen led bulbs in my car which originally had halogen bulbs factory installed and are less bright than the led bulbs. I want to have a safety inspection of cars of this particular make and model and its headlight design. Thanks and regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Buffalo, NY, USA

problem #2

Jun 122017

Impala

  • 32,200 miles
The lighting on my instrument panel fades or disappears so that I can't see information like my odometer reading. On June 8, 2017 the problem was so bad that I couldn't even see the light that shows which gear I shifted into. On June 12, 2017 the information was faded but readable if examined carefully. I had a similar occurrence in March while traveling. All three problems occurred on bright, sunny days when the vehicle was hot (from driving or from the temperature). On June 12, 2017 I noted that, when I pulled my key from ignition, the key had gotten so hot that it almost burned me. All three times the vehicle was stationary when the problem began. It had been parked and when the key was inserted parts of the instrument displays did not light up as they should have. For the March occurrence, the vehicle was turned off and after a waiting period it was turned back on and the displays reappeared. For the June 8th occurrence, the display gradually reappeared. For the June 12th occurrence, the displays appeared dim for my entire 20 mile drive.

- Port Sanilac, MI, USA

problem #1

Nov 182016

Impala

  • 3,021 miles
On Friday, November 18, 2016 at approximately 5:20 a.M. I was parking my car in a center city parking garage. I was approximately 2 car lengths from the parking spot. I was backing my car into the spot. The car was stopped and I removed my safety belt and lowered the window. I put the car in reverse and depressed the accelerator to proceed into the lined parking spot. The car proceeded at a high rate of speed into a concrete wall. There were no obstructions and the accelerator was not fully depressed when this occurred. I immediately took my foot off of the accelerator and hit the brake but the brake did not respond since this all occurred in roughly in seconds and approximately 20 feet in length. Upon impact a smoke filled the cabin area. I hit my head against the headrest and slightly into the steering wheel. Another parking patron saw this all play out and came to my aid. It was a horrific incident. I am thankful and lucky to be alive. It was as if the car acted on it's own. After putting the car in park all of the lights in the car and the flasher were on. Onstar notified me to ask if I was ok. I explained to her what had happened. After two hours no one came to my aid despite being told someone was dispatched. The battery went dead and it was at that time I contacted aaa to have the car towed out of the garage. It is currently in "brendan's collision, ltd, 210 w. hillcrest avenue, havertown, pa. I contacted GM immediately after the accident and they took a report. The car was purchased in July 2016 and had 3021 miles on it. It was surreal and I was fully aware of what was happening during this whole ordeal.

- Bryn Mawr, PA, USA