10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
32,978 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #16

Oct 012023

Impala

  • miles
The Side Detection System Modules are preventing the vehicle blind spot system to work correctly. and the vehicle takes 5, 10, 15 + attempts to start up.

- West Covina, CA, USA

problem #15

Dec 182022

Impala

  • miles
I recently purchased this car, and the airbag warning light will not turn off. Meaning, something is wrong with the airbags.

- Lincoln, IL, USA

problem #14

Sep 032022

Impala

  • 56,000 miles
The contact owns a 2016 Chevrolet Impala. The contact stated that while driving approximately 70 mph and attempting to avoid an accident, the driver lost control of the vehicle and crashed into an embankment. During the crash, the front end of the vehicle was severely damaged but the air bags did not deploy. During the crash, the contact sustained left wrist, left shoulder, and neck injuries. No medical treatment was provided. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. In addition, the contact indicated that the braking system was faulty and previously had experienced extended stopping distances and grinding noise coming from the rear of the vehicle when pressing the brake pedal. The cause of the failure was not determined. The failure mileage was 56,000.

- Richmond, MO, USA

problem #13

May 112021

Impala

  • 65,000 miles
This has been going on over a year now and the place that I just had an oil change said that I should file a complaint. I believe my airbag system is defective. Specifically with the front passenger side of the vehicle. I see many similar issues online and some have been recalled and fixed for free by the manufacturer. The Chevy dealer I went to said that Chevy said it is not part of a recall and that I am responsible for the full cost of replacement. Over $2000. I think that Chevy needs to fix this issue and cover it in full. The airbag system goes on and off at will. Works and doesnt work. Especially any change in temperature or a person moving around in the seat makes the warning light go on and off. There is definetly a problem with their system and/or wiring.

- Alsip, IL, USA

problem #12

Oct 222020

Impala

  • 111,000 miles
Passenger side air bag popping up. Crease on dash

- Grove City, OH, USA

problem #11

Jul 172020

Impala

  • 45,000 miles
Airbag maintenance light went on, while driving. Dealer inspected and indicated it was a faulty sensor on the passenger and driver side that does recognize if their is a person occupying the seat.

- Alhambra, CA, USA

problem #10

Mar 082020

Impala

  • miles
My airbags lights can on my 2016

- Elizabethtown, NC, USA

problem #9

Sep 272019

Impala

  • 41,000 miles
When I was driving driving on the 91 freeway going to work at the speed, approximately 65 mph the transmission started shifting erratically like it was going to stop or it was stuck in the wrong gear. My husband was told to make an appointment to bring the car into GMC weeks later they finally decided that we could bring the car in only to be told that there was no lights on the dash board and they test drove it around the block and did not feel any issues.than around October I was driving and the air bag light kept popping up on the dashboard and making a beeping noise around every 2-3 minutes of driving. My husband took the car back in to the dealership(penske Chevrolet in cerritos auto square) the technician unhooked the wires for the air bag and said that they would order the part. I was infuriated!! not only was I driving a car that I do not feel safe in but. I have to put my 12 year old daughter who has been having seizures life in danger as well. The technician also stated that there is a safety recall on the defective seat belts as well. One month later the dealership calls my husband and says that the part is in for the seat belt and airbags he installs it and calls my husband and says that the parts are defective. 2 months later today and still have no parts, no solution and the constant run around!

- Compton, CA, USA

problem #8

Sep 222019

Impala

  • 40,000 miles
My Impala air bag light frequently lights up. Then the passenger air bag light says off even when there is a passenger. At other times the passenger seat belt sign is on and the air bag sign says on, and there is no passenger. It happens when I start the car and randomly while driving. I had this diagnosed at a Chevy dealer and the car needs passenger presence sensor and electronic control unit hardware. These parts are expensive. The Impala has 41000 miles. I believe this a safety concern for required equipment on automobiles.

- Strongsville, OH, USA

problem #7

Jun 012019

Impala

  • 54,000 miles
Air bag light comes on and off{intermittingly) while driving.

- West Valley City, UT, USA

problem #6

Jun 262019

Impala

  • miles
The passenger air bag light keeps coming on so therefore the passenger is not protected. My car is only 3 tears old and the airbags should not be messing up. The extended warranty will not cover it. It is going to be $1250 to get it fixed I have a car note and I am not able to pay that.

- Pearl, MS, USA

problem #5

May 102019

Impala

  • 54,000 miles
Air bag light goes and off on the dash. I had it scannedc at autozone and the obd reader shows "driver seat belt anchor pretensioner deployment loop, short to ground ".

- West Valley City, UT, USA

problem #4

Sep 212018

Impala

  • 49,900 miles
The airbag redyness light stays on most of the time but it dose go off once in awhile for a few minutes. I understand this is extremely common and dates back to 2009 I strongly feel a recall on this issue is in order because potentially millions off people's lives are at risk. From my research dealerships are changing $300-400 to fix this problem the problem shortly returns and that want to charge you again they just say save your receipts in case a recall is issued. I strongly feel GM is fully aware of how common the issue is and apparently the cost of a recall out weighs human life.

- Lockport, NY, USA

problem #3

Jan 232017

Impala

  • 0 miles
Takata inflators, my air bag pat keeps coming on and I have taken it to the dealership to get it check and it continues to come on.

- Union City, GA, USA

problem #2

Dec 112016

Impala

  • miles
I was going up the highway and a man hit me flying out an parking lot and the airbags never went off and I was going 35 to 40 mph, and hit an SUV. None of the air bags came out. So now I have herniated disk in my bck amd also lendons out of place everywhere.

- Detroit, MI, USA

problem #1

Dec 182016

Impala 6-cyl

  • 11,740 miles
Driving along a four-lane divided highway with a 50 mph limit when without warning an oncoming vehicle turned left into me at an intersection. My estimated impact speed was 35 mph. The airbags failed to deploy. The other car's airbags deployed. I wonder if the airbags in the Chevrolet were even installed. It makes no sense to me why they did not deploy.

- Manassas, VA, USA