10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
42,075 miles

About These NHTSA Complaints:

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problem #3

Jul 172020

Impala

  • 62,125 miles
On 16th July 2020 while driving bell sounds went off in my car, on dash airbag warning came on and got an onstar alert that airbag malfunction. Onstar said to get it to dealership asap. Yesterday 20th July dealership told me that front passenger seat airbag module, front passenger airbag plate in seat and something else airbag is wrong. Told me not covered under warranty in which since it is a 2018 I couldn't believe it. They said because have 62,000 miles is why. I said this is a safety issue they acknowledged that but said I would need to have it repaired which would cost $1300 without taxes. I called General Motors and have a case number. However, not GM nor the dealership nesmith Chevrolet, Buick, GMC seem to feel this should be a recall or a safety issue that they should be liable for!

- Hinesville, GA, USA

problem #2

Jul 162020

Impala

  • 62,100 miles
Freighted: Airbag warning on dash came on, bells started making nose in car and got onstar alert that airbag malfunction to get it to dealership asap. Even if push dismiss button comes back on. Called dealership and got an appointment: Today dealership says it is issue with airbag sensors in passenger seat and passenger side airbag. Tells us it is not covered under warranty and no recalls for this. We have called GM today also and have a case number

- Hinesville, GA, USA

problem #1

Aug 132018

Impala

  • 2,000 miles
The contact owns a 2018 Chevrolet Impala. While driving approximately 50 mph, the contact's vehicle was involved in a front end collision with a deer. The air bags did not deploy. A police report was filed. The vehicle was damaged and towed to an independent body shop. The manufacturer and dealer were not notified. The driver sustained injuries that required medical attention. The failure mileage was approximately 2,000.

- Bicknell, IN, USA