really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
56,410 miles

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« Read the previous 20 complaints

problem #2

Apr 122013

Traverse 6-cyl

  • 6,062 miles
The service airbag light was on. Took it in to the dealer. They replaced the front seat outboard seat back airbag. June 5 it went back in with the airbag light on again. They fixed a connector in the driver seat side airbag. Oct 18 it went back in with the airbag light on. They replaced the front seat anchor plate tensioner. Dec 31 it went back in with the airbag light on. They replaced the module and harness assy. Feb 12 it went back in again. They replaced the wiring in passenger and driver side airbags. March 17 it went back in again. They offered me a new car.

- Middlefield, OH, USA

problem #1

Feb 182013


  • 4,500 miles
Traveling approximately 55mph we were hit on the rear passenger side damage to the rear passenger tire well and rear right side on the body with extensive damage underneath. No airbags deployed at anytime in the vehicle. It was taken to the dealer's collision and repair shop and after several weeks it was returned. Within a week of getting it back the service airbag light came on, we took it back to collision repair center thinking it was an issue with the accident but the collision repair sent it to the dealership saying it was a warranty issue. I've taken this vehicle back 4 times now for the same service airbag light. Dealership service department supervisor keeps telling me it's an issue with there not being a grease needed on the sensors and that they apply to each sensor as it comes up, now on the 4th trip back service department manager claims that isn't correct and it has nothing to do with the issue. Each and every time I've taken this car in I have specifically asked if this is a safety issue and if it means my airbags are not working correctly every time I've been told, "no, your airbags are ok, there is no risk to you or your family." Dropped car of for final research into this issue since light came on again this week and service manager tells me that yes it does mean my airbags are not operating properly and there is a safety issue here.

- Elk Grove, CA, USA