10.0

really awful
Crashes / Fires:
2 / 6
Injuries / Deaths:
5 / 0
Average Mileage:
20,743 miles

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« Read the previous 20 complaints

problem #126

May 112019

Pacifica

  • 41,962 miles
Our Pacifica was stopped at a stoplight. When the light turned green, the parking brake engaged and a message came up that said to service the shifter. We were able to turn off the engine and restart it, but we were not able to get the Pacifica to shift to drive or to get the parking brake to disengage. Sheriff's deputies who came and remained on scene with us who are familiar with Chrysler cars were also not able to get our Pacifica to move. Thankfully this incident happened in a situation that was not terribly busy. I am concerned that this would have been extremely dangerous if it had occurred on a busy road. The document from the repair cites tsb 18-002-19. The work that was done was to replace the shifter. Our van only had 41962 miles on it at the time of the incident. If this is a common issue, some work should be done to set up some sort of recall that would make this less of a safety issue. As a result of this incident and a similar incident due to a hood latch sensor failure we no longer felt safe in this vehicle. Once the repair was complete, we traded in the van to buy something we feel much more safe in.

- Greensboro, NC, USA

problem #125

Jun 022019

Pacifica

  • 17,015 miles
Auto start/stop warning light illuminated on panel. No reason for this to turn on as car was in motion and option had been turned off.

- Austin, TX, USA

problem #124

May 282019

Pacifica

  • 35,000 miles
---service electronic stability control--- while my was in motion, I received a message saying, "service electronic stability control". during this time, I noticed my vehicle's ac lowered and I could hear the engine shift and I felt a jump. It did this 4 times in a 20 minute drive.

- Warner Robins, GA, USA

problem #123

May 212019

Pacifica

  • 53,078 miles
Currently have 53,078 miles on this van. It is serviced regularly by the same dealership we bought it from. Today as I was picking up my kids from school( speed limit is 15 mph) van suddenly lost power, it made beeping noise, and dash said to shift to park. I shifted to park and shut it down then restarted. It is driving normal again but I'm still taking it into dealership because ever since it had a software update last year, I have had issues with transmission slipping as I drive on highway. It slows down by itself and jerks van roughly as it automatically shifts to next gear. Also the trunk stopped making beeping sound when it opens.

- Camden, NC, USA

problem #122

May 032019

Pacifica

  • 12,000 miles
Vehicle "jerks" when automatically shifting. This happens at slow speeds, while in motion, on city streets. Has been taken to dealer, and was told nothing could be done unless the "check engine" light was on. Passenger side sliding door will retract as if something is blocking its track when there is nothing there. Paint is bubbling on the hood

- Cincinnati, OH, USA

problem #121

Sep 012017

Pacifica 6-cyl

  • Automatic transmission
  • 10,000 miles
The contact owns a 2017 Chrysler Pacifica. While the vehicle was stopped on an incline, the engine shut off. As the contact attempted to release the brake pedal, the vehicle rolled backwards without warning. The contact also stated that the vehicle shut off in the middle of traffic. The vehicle was taken to Chrysler Jeep Dodge city of mckinney (972-569-9650, located at 700 S central expy, mckinney, tx 75070) where no failures were found with the vehicle. The manufacturer was not made aware of the failures. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10,000. The VIN was not provided. Consumer stated eliminating the standard spare tire to reduce weight in the vehicle has caused a safety issue as most tire problems cannot simply be fixed on the side of the road with a patch kit. Auto on/off system. Tire patch kit provided with vehicle instead of spare tire during emergencies/tire blow out/ flat, exceeding difficult to use especially for a family vehicle. Kit only works when damage to tire is in a specific place and accessible. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Arlington, TX, USA

problem #120

May 152019

Pacifica

  • 24,300 miles
As I was exiting the parking garage, the trunk opened up while the car was being driven. There was a loud noise from the liftgate and the rear windshield was shattered, plus the wiper system broke.

- Houston, TX, USA

problem #119

Mar 012017

Pacifica

  • miles
Problema con en tapn de gasolina SE activo la luz de check engine SE detecto el problema de fuga de aire en la lneas de gasolina, tambin con lo elctrico marca que no est la llave dentro de la unidad cuando S est Y no desaparece el mensaje an conduciendo el vehculo, esto pasa cada vez que SE baja alguien de la unidad gracias

- Algonquin, IL, USA

problem #118

Mar 212019

Pacifica

  • 17,000 miles
My 2017 Chrysler Pacifica lost all dashboard power yesterday which meant no heat, etc. I was going to bring it in to the dealer this morning but the power doors weren't working and it wouldn't start. A few minutes later everything electrical shut down and now it's completely dead. Seems there are many cases of issues with this make model year. Luckily it died when stationary.

- Walpole, MA, USA

problem #117

Mar 112019

Pacifica

  • 14,000 miles
On multiple occasions the vehicle's engine has shut off while in operation on city streets bringing the car to a stop in traffic. Two of the occasions have occurred while crossing a street with oncoming traffic. Two of the occasions occurred in our neighborhood street. The vehicle then instructs the driver to shift into park to start the engine again. After shifting into park and attempting to start the vehicle all power/electrical is lost leaving the vehicle stranded.

- San Antonio, TX, USA

problem #116

Mar 192019

Pacifica

  • 35,165 miles
I was in a parking lot and I turned the van on with the lights on auto and the interior lights flashed on then went dark...no speedometer, no gas guage, no navigation, radio, or phone connection. I turned the car on and off twice but it didn't fix it. Then I turned the headlights off and the dash came back. I turned the headlights on and off twice more and nothing changed. We just bought this car and I am concerned it's a lemon.

- Lake Worth, FL, USA

problem #115

Feb 192019

Pacifica

  • 45,000 miles
The uconnect system has gone out in my car ( screen goes black) over a dozen times in 2 years. We are unable to use features such as backup cam, temp contols, navigation, radio etc. It has been to the dealer 6 times and no permanent fix has been found. Last week I re-set the fuse in order to get it to work.

- North Ridgeville, OH, USA

problem #114

Feb 022019

Pacifica

  • 18,000 miles
I purchased a used 2017 chyrlser Pacifica and could not get my uconnect to work. I found out that the previous owner maintains the uconnect access account until they cancel it. They can unlock, start and if wanted steal my car using their cell phone. Uconnect does not cancel the account when the car is sold so the previous owner maintains the account until they cancel it. This is very dangerous as the previous owner can effect the operation of the vehicle without the new owner's knowledge.

- Branson West, MO, USA

problem #113

Feb 032019

Pacifica

  • 45,992 miles
Our 2017 Chrysler Pacifica has been jerking into gear and won't accelerate and then after a few moments, it does. The jerking feels as if someone just hit you from behind and you stall before being able to accelerate. This always happened while in motion flat road, incline, or down hill. When we called the dealership and took it in and informed them of the issue, they said they didn't see a problem. Now, we have an unknown message that says "service shifter". this came after the van was sitting and we got in to start the vehicle. It wouldn't start. Had to wait for a tow. The power windows, doors, hatch won't work but the radio and communications systems work fine.

- Atlanta, GA, USA

problem #112

Jan 102019

Pacifica

  • 25,000 miles
Initially, while driving, a brief warning message would flash on the driver's info cluster that the "power steering was unavailable" and then the warning would go away very quickly. However, the warning began coming on more frequently, always while driving, and it would stay on, resulting in a total loss of power steering. This was very frightening since in the large van it became difficult to control while driving at both highway and side-street speeds. When the engine would be turned off and then restarted, the malfunction would resolve, however, it began happening more and more frequently, sometimes multiple times during a short drive. It was very unsafe to drive as the power steering could have potentially gone out at any time, such as a highway corner, resulting in loss of control. The car is now in the shop while they are trying to find a repair for the problem but as of now they are saying it is electronic and not mechanical.

- Calimesa, CA, USA

problem #111

Jan 182019

Pacifica

  • 45,000 miles
There was a recall due to this vehicle hard shifting. I have had this fixed three times and it is hard shifting again. The vehicle lurches forward and sometimes it feels like it will stall out completely. It occurs when accelerating, especially after stopping. It is worse when shifting from the lower gears when the vehicle just begins to accelerate, however it also occurs while slowing down to turn. The electrical system that monitors the temperature gauge is not working properly. It often shows to be in the negative degrees. This causes the check engine light to come on. This has also been fixed by my dealership but it has continued to occur.

- Cabot, AR, USA

problem #110

Jan 062019

Pacifica

  • 34,767 miles
Engine, lights, and all electrical shut off twice. The first time we were stopped waiting to make a left turn.we were able to restart it right away. The second time we were making a right turn off of a busy road onto a side street and got about half way through the turn when everything shut off and we were not able to restart it.this was scary and very dangerous fortunately the van rolled sufficiently to get off the main rd. We tried to push it further but with out electric we were not able to release the parking brake which turns on when the engine stops. We were finally able to start it with the help of a portable jump starter that we always carry in the vehicle. We took it to the dealer and they were not able to find anything wrong. I have no idea what the problem is but it involves a total electric disconnect that is possibly reconnected when an outside power source is introduced (jump starter). I am afraid to drive it. I notice online several more of the same type complaints. The first was 12/26/18. The second was 1/6/19.

- Lakeland, FL, USA

problem #109

Dec 212018

Pacifica 6-cyl

  • 37,800 miles
Vehicle started having issues starting, the vehicle would not start once the start button was pushed. Once it did start and put into reverse or drive the vehicle would not move. I would have to turn the vehicle off, and on again several times before it would start. The vehicle would shut off and then turn back on while on the interstate whenever speed was reduced. The headlights would spontaneously shut off at night while driving, and could not be turned back on. The inside dash lights would also turn off making for a very unsafe situation. The air control also did not work properly. It would be very hot at 68 degrees, and would not blow a steady flow of air. It will speed up then slow down....

- Bristol, TN, USA

problem #108

Nov 282018

Pacifica

  • 18 miles
Vehicle shut off on my 7 times already 2 on highway and 5 on streets. 2 on highway was driving around 65 mph when dash went off all lights went off no power steering or hazard light function. Had to pull over to median at a complete stop. The others were variant from coming to a stop all the lights shut off the gauge needles went crazy. And the others were driving at lower speeds. The worse is trying to muscle onto a parking lot or median with no power steering or lights

- Arlington, TX, USA

problem #107

Nov 262018

Pacifica

  • 11,000 miles
Power steering failing completely. Started intermittently and was first advised that a 'low battery' caused a power spike in the power steering unit and they charged the battery. Then it happened more frequent and they diagnosed it to the power steering unit itself which took a week to replace. Then two days later the power steering went out while entering a 90 degree curve at 35 mph. Afterwards I could sit idling, watching the voltage wander between 11 volts and 15 volts, and have power steering, but as soon as I turned on the headlights or foglights or put it in gear, the voltage would stabilize at 14.6-14.8 volts and the power steering would turn off. It's been a week and they just contacted Chrysler. I'm at 15 days in the shop between failed secondary battery, and a major safety issue with the power steering and no end in site. When the power steering fails, there is practically no way to turn the vehicle unless you have significant strength in the arms. A normal sized woman would only have one recourse and that is to stop abruptly. This will lead to an accident. When the power steering went out on me at 35 mph, I had no ability to abruptly stop as I had a car immediately behind me. That would have resulted in being rear ended. If I hadn't been able to steer it by sheer brute force, we would have crashed into the trees along the road. When the vehicle was towed to the dealership the power steering would fail while sitting still, much less driving like it did when it first started. I have video of the power steering going in and out while sitting in the drive way.

- Hendersonville, TN, USA

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