10.0
really awful- Crashes / Fires:
- 2 / 6
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 21,159 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car was in motion, in traffic, using cruise control on a two lane highway. An attempt was made to accelerate and pass the slower car ahead. When accelerating to override the cruise control, the car decelerated and felt as though the brakes were being engaged. Fortunately oncoming traffic did not approach before the car was able to limp back the lane. Mullane motors serviced the vehicle to fix the problem. Two days later the car again decelerated when applying gas to proceed, a warning flash appeared that said electronic throttle needs to be serviced. All this happened a few moths after we had our car to the dealership for the recall regarding the cruise control and two days after servicing to fix the deceleration happening as gas pedal is depressed.
- Lyndonville, NY, USA
Vehicle was stationary and a stop sign in auto start/stop mode. When brake was released the radio flashed, the passenger window rolled down and the auto start stop flashed and went into error. Panel says auto start stop not active needs servicing the auto start stop light is illuminated yellow with an exclamation point.
- Spring, TX, USA
I was stopped at a stop sign, and when I tried accelerating the vehicle wouldn't move, it has just shut off, when I tried turning it back on, after putting it in park it wouldn't turn on. Luckily someone helped me push it out the way, and after waiting 10 minutes, the vehicle just started back up normally.
- Nuevo, CA, USA
Drivers side sliding door was repaired once due to not locking and opening when parked or when driving, dealer replaced auxiliary battery and reprogrammed. Again I have an issue, my main battery died for no reason. Chrysler roadside jumped my vehicle and know the door has the same issues with the drivers side sliding door. Now the door wont work properly and the rear locking mechanism is not pulling the door in to lock it, I had to apply pressure to help it engage the mechanical lock
- Brooklyn, NY, USA
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The vehicle was repaired by griffin Chrysler Dodge Jeep Ram (961 E U.S. hwy 74, hamlet, nc 28345, 910-582-1200). However, when the cruise control was set at 58 mph, the vehicle accelerated to 70 mph without warning. The contact depressed the brake pedal to disengage the cruise control. The vehicle was taken back to the same dealer and the technician was able to duplicate the failure. The manufacturer was made aware of the failure and stated that the cruise control operated properly on an incline. The failure was not remedied. The failure mileage was approximately 20,000.
- Peachland, NC, USA
The vehicle shut off as if the "key" had been turned off in the middle of traffic while moving, on the highway accompanied by the message "shift to park" my wife shifted to park then restarted it, the vehicle continued to repeat this multiple times until she was able to make it to an exit ramp and park in a safe area. This is the second time this has happened in the span of about 8 months. It has been to 2 dealers, both times we where told that no codes where stored internally therefor they didnt know what to repair. Our van has been modified for a wheelchair for our disabled teenager because of this we have no choice but to keep driving it in this condition. Not to mention how undependable it feels.
- Warrenton, MO, USA
Van loses ability to go forward while driving. Dash lights all come on and engine begins to cough and stutter leaving me stranded in traffic. Dash codes include "service electronic stability control, engine light, "parking brake temporarily unavailable, " and other dash icons. It will move forward at idle speed only-no accelerator. I have had it towed to Chrysler dealerships 3 times and was able to drive it in a fourth. This issue has nearly caused 2 accidents-one of them with the potential to cause serious harm. While moving in traffic the van stops going forward and decelerates quickly causing traffic behind it to have to swerve to avoid hitting it. It has also occurred in the middle of a turn from a stop onto a state highway. This instance required other drivers to swerve into another lane and onto the shoulder/curb to avoid hitting me or vehicles in other lanes. It has occurred immediately when starting the van in a parking lot. It has occurred at low speed in a subdivision. Chrysler refuses buyback and continues to tell me to drive the vehicle. All recalls have been done, the PCM has been reprogrammed/replaced 4 times, the "harness" has been fixed/replaced 3 times. Both of the sliding doors have had to have the motors replaced on separate trips to the dealership. This vehicle is an electrical nightmare and Chrysler is not dealing with it. This began at about 14,500 miles and within the 1st 7months of buying the vehicle brand new. I have been trying to get this resolved for 6 months with no help from Fiat Chrysler or the dealer- shuman Chrysler. They continue to make it run and let me drive it for a short period until it stops again. My family is going to be seriously hurt in this vehicle and there doesn't seem to be any recourse.
- Wixom, MI, USA
On Tuesday 7/31/18, as I was slowing down to turn onto a neighborhood street, the electronic stability control active warning light came on, a warning that lane assist was unavailable flashed on the dashboard, and the blind spot sensors on both side mirrors turned on with a warning message that the blind spot assistance was unavailable. After about an 1/8th of a mile, I slowed to a stop sign and the brakes started to feel tight as if they were locking. The screen on the dashboard went blank and the gauge speedometer was not registering. I was able to make a slow left turn and then an immediate right turn into a driveway, but as I came to a stop the brakes were completely locked up and nothing was working as if the engine had turned off. I had to restart the vehicle twice for the dashboard to come back to normal. Had U64 - reprogram powertrain control module and U50 manual park release recalls performed 7/25/18.
- Peoria, IL, USA
The contact owns a 2017 Chrysler Pacifica. The contact received recall notifications for NHTSA campaign numbers: 17V542000 (seat belts), 18V049000 (electrical system, engine and engine cooling), 18V395000 (electrical system, equipment), and 18V332000 (electrical system, vehicle speed control). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (bayside Chrysler Jeep Dodge, 21219 northern boulevard, bayside, New York, 11361) confirmed that parts were not available to perform the recall repairs. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/19/18
- Huntington Station, NY, USA
I was driving the car on a 5 lane highway going approx 50 mph when the car shut off. The gas pedal stopped working and the car began to decelerate. On the console it told me to then put the car in P to start the car. I was able to pull over and restart the car however it happened again within 10 minutes of driving. It has proceeded to happen 10-20 times and cars is now in the shop. This is a very dangerous thing to have happen when you are driving.
- Kitty Hawk, NC, USA
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 18V395000 (electrical system, equipment). The dealer (lawley Dodge Chrysler Jeep Ram, 2750 us-180, silver city, nm 88061, (888) 706-9179) was contacted numerous times, but the contact received no response from the dealer and had been unable to schedule an appointment for the recall repair within a reasonable time frame. The manufacturer was contacted to determine if the part was available and to be referred to an authorized dealer to schedule the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
- Duncan, AZ, USA
My entire car vibrates like shaking and auto shutoff sign that we use while red light comes ups / engine light comes ups. I have to park my car on the side turn off for 2 minutes and turn on back to get back to normal. I believe if I don't do that I might hit with the other car as car vibrates and not controllable. It happened almost 10 times & dealer just ignores as I am making this up.
- Iselin, NJ, USA
Vehicle lost power and shut off while it was moving. It asked to be put in park and restarte.
- Smyrna, DE, USA
I purchased a 2017 Pacifica from a dealer. I have had the van not start twice for me at home in the driveway and now once at work. I had just shut the van off and went to restart it and it stalled twice. The third time all the gauges and went crazy it wouldn't start. I have owned this vehicle for 4 months, it had been in the shop a total of 6 weeks, 2 weeks each occurance. I was just informed by the dealership that it was a battery drain and it cannot be recreated. I am not confident in driving my new vehicle any distance in fear that I will be stranded because it will not start. Super unhappy.
- Nottawa, MI, USA
Driving, pulling out of driveway and vehicle shut off, would not shift or restart
- Bolivar, MO, USA
I had a problem with the electronic injection for more than 3 times, and a piece that was solved was replaced. A short time later, on my alternator, it had to be changed. Now I'm having trouble with my air conditioner, which freezes and stops to freeze suddenly. Probably an electrical problem or some part that does not start and does not start the compressor.
- Windermere, FL, USA
Engine shuts off and prompts to put car into park to restart while driving
- West Point, NY, USA
Our 2017 Pacifica was repaired in the fall of 2017 under recall #T23 (egr valve function defect). Now, our vehicle is experiencing the stalling problems described in the more recent U01 recall. The Chrysler dealership refuses to apply the U01 fix to our car, stating that the earlier recall fix should have fixed the problem. At this time, the vehicle experiences intermittent stalls at low speed and at idle, and has slammed to an immediate stop if the issue occurs when moving. It is unsafe to drive.
- Wolverine Lake, MI, USA
2017 Chrysler Pacifica. Consumer writes in regards to violent jerking when turning corners. The consumer stated the dealer was advised and the failure could not be duplicated.
- Erie, PA, USA
- Moyock, NC, USA