10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
4 / 0
Average Mileage:
21,486 miles

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« Read the previous 20 complaints

problem #92

Aug 102018

Pacifica

  • 31,000 miles
The vehicle shut off as if the "key" had been turned off in the middle of traffic while moving, on the highway accompanied by the message "shift to park" my wife shifted to park then restarted it, the vehicle continued to repeat this multiple times until she was able to make it to an exit ramp and park in a safe area. This is the second time this has happened in the span of about 8 months. It has been to 2 dealers, both times we where told that no codes where stored internally therefor they didnt know what to repair. Our van has been modified for a wheelchair for our disabled teenager because of this we have no choice but to keep driving it in this condition. Not to mention how undependable it feels.

- Warrenton, MO, USA

problem #91

Feb 172018

Pacifica

  • 14,400 miles
Van loses ability to go forward while driving. Dash lights all come on and engine begins to cough and stutter leaving me stranded in traffic. Dash codes include "service electronic stability control, engine light, "parking brake temporarily unavailable, " and other dash icons. It will move forward at idle speed only-no accelerator. I have had it towed to Chrysler dealerships 3 times and was able to drive it in a fourth. This issue has nearly caused 2 accidents-one of them with the potential to cause serious harm. While moving in traffic the van stops going forward and decelerates quickly causing traffic behind it to have to swerve to avoid hitting it. It has also occurred in the middle of a turn from a stop onto a state highway. This instance required other drivers to swerve into another lane and onto the shoulder/curb to avoid hitting me or vehicles in other lanes. It has occurred immediately when starting the van in a parking lot. It has occurred at low speed in a subdivision. Chrysler refuses buyback and continues to tell me to drive the vehicle. All recalls have been done, the PCM has been reprogrammed/replaced 4 times, the "harness" has been fixed/replaced 3 times. Both of the sliding doors have had to have the motors replaced on separate trips to the dealership. This vehicle is an electrical nightmare and Chrysler is not dealing with it. This began at about 14,500 miles and within the 1st 7months of buying the vehicle brand new. I have been trying to get this resolved for 6 months with no help from Fiat Chrysler or the dealer- shuman Chrysler. They continue to make it run and let me drive it for a short period until it stops again. My family is going to be seriously hurt in this vehicle and there doesn't seem to be any recourse.

- Wixom, MI, USA

problem #90

Jul 312018

Pacifica

  • 9,181 miles
On Tuesday 7/31/18, as I was slowing down to turn onto a neighborhood street, the electronic stability control active warning light came on, a warning that lane assist was unavailable flashed on the dashboard, and the blind spot sensors on both side mirrors turned on with a warning message that the blind spot assistance was unavailable. After about an 1/8th of a mile, I slowed to a stop sign and the brakes started to feel tight as if they were locking. The screen on the dashboard went blank and the gauge speedometer was not registering. I was able to make a slow left turn and then an immediate right turn into a driveway, but as I came to a stop the brakes were completely locked up and nothing was working as if the engine had turned off. I had to restart the vehicle twice for the dashboard to come back to normal. Had U64 - reprogram powertrain control module and U50 manual park release recalls performed 7/25/18.

- Peoria, IL, USA

problem #89

Aug 312017

Pacifica 6-cyl

  • miles
The contact owns a 2017 Chrysler Pacifica. The contact received recall notifications for NHTSA campaign numbers: 17V542000 (seat belts), 18V049000 (electrical system, engine and engine cooling), 18V395000 (electrical system, equipment), and 18V332000 (electrical system, vehicle speed control). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (bayside Chrysler Jeep Dodge, 21219 northern boulevard, bayside, New York, 11361) confirmed that parts were not available to perform the recall repairs. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/19/18

- Huntington Station, NY, USA

problem #88

Jul 232018

Pacifica

  • 17,800 miles
I was driving the car on a 5 lane highway going approx 50 mph when the car shut off. The gas pedal stopped working and the car began to decelerate. On the console it told me to then put the car in P to start the car. I was able to pull over and restart the car however it happened again within 10 minutes of driving. It has proceeded to happen 10-20 times and cars is now in the shop. This is a very dangerous thing to have happen when you are driving.

- Kitty Hawk, NC, USA

problem #87

Jul 132018

Pacifica

  • miles
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 18V395000 (electrical system, equipment). The dealer (lawley Dodge Chrysler Jeep Ram, 2750 us-180, silver city, nm 88061, (888) 706-9179) was contacted numerous times, but the contact received no response from the dealer and had been unable to schedule an appointment for the recall repair within a reasonable time frame. The manufacturer was contacted to determine if the part was available and to be referred to an authorized dealer to schedule the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Duncan, AZ, USA

problem #86

Jul 242018

Pacifica

  • 6,000 miles
My entire car vibrates like shaking and auto shutoff sign that we use while red light comes ups / engine light comes ups. I have to park my car on the side turn off for 2 minutes and turn on back to get back to normal. I believe if I don't do that I might hit with the other car as car vibrates and not controllable. It happened almost 10 times & dealer just ignores as I am making this up.

- Iselin, NJ, USA

problem #85

May 032018

Pacifica

  • 16,000 miles
Vehicle lost power and shut off while it was moving. It asked to be put in park and restarte.

- Smyrna, DE, USA

problem #84

May 182018

Pacifica

  • 40,000 miles
I purchased a 2017 Pacifica from a dealer. I have had the van not start twice for me at home in the driveway and now once at work. I had just shut the van off and went to restart it and it stalled twice. The third time all the gauges and went crazy it wouldn't start. I have owned this vehicle for 4 months, it had been in the shop a total of 6 weeks, 2 weeks each occurance. I was just informed by the dealership that it was a battery drain and it cannot be recreated. I am not confident in driving my new vehicle any distance in fear that I will be stranded because it will not start. Super unhappy.

- Nottawa, MI, USA

problem #83

May 272018

Pacifica

  • 47,000 miles
Driving, pulling out of driveway and vehicle shut off, would not shift or restart

- Bolivar, MO, USA

problem #82

May 232018

Pacifica

  • 45,000 miles
I had a problem with the electronic injection for more than 3 times, and a piece that was solved was replaced. A short time later, on my alternator, it had to be changed. Now I'm having trouble with my air conditioner, which freezes and stops to freeze suddenly. Probably an electrical problem or some part that does not start and does not start the compressor.

- Windermere, FL, USA

problem #81

May 082018

Pacifica

  • miles
Engine shuts off and prompts to put car into park to restart while driving

- West Point, NY, USA

problem #80

May 032018

Pacifica

  • 29,000 miles
Our 2017 Pacifica was repaired in the fall of 2017 under recall #T23 (egr valve function defect). Now, our vehicle is experiencing the stalling problems described in the more recent U01 recall. The Chrysler dealership refuses to apply the U01 fix to our car, stating that the earlier recall fix should have fixed the problem. At this time, the vehicle experiences intermittent stalls at low speed and at idle, and has slammed to an immediate stop if the issue occurs when moving. It is unsafe to drive.

- Wolverine Lake, MI, USA

problem #79

May 042018

Pacifica 6-cyl

  • miles
2017 Chrysler Pacifica. Consumer writes in regards to violent jerking when turning corners. The consumer stated the dealer was advised and the failure could not be duplicated.

- Erie, PA, USA

problem #78

May 032018

Pacifica

  • 16,000 miles
The lane keep assistant (lanesense) system went offline and stated it needed service. Took to the dealer and they stated the lower front camera needed to be replaced. When the dealer was asked if the problem is common, they could not answer. This is the same part on every Fiat Chrysler of America vehicle with this feature. This system has the ability to take the control of the vehicle from the driver and direct the vehicle in the appropriate direction. If this item is functioning incorrectly, it has the potential to steer the vehicle into other vehicles and on coming traffic. This feature failed while the vehicle was in motion at near highway speeds (55 mph) in heavy traffic.

- Harvest, AL, USA

problem #77

Apr 302018

Pacifica

  • 1,200 miles
Bought new, currently has approx. 1200 miles on it. Van has stalled while driving multiple times while showing error messages including "stop/start unavailable, service stop/start system", the letter a! with an arrow around it. When van stalls the gear knob flashes in "D" or drive mode. Taken to service for first incident week of 4/16, dealership replaced the ECM. Picked up vehicle on 4/18 and stalled again on 4/22 and 4/23 while showing the exact same error messages. Towed to dealer on 4/24 and they kept it until 4/30 with no fix as they said they could not replicate the errors or stalling. Picked up the van on 4/30 and the vehicle stalled again and exhibited the same error codes while not even a quarter mile from leaving the dealership. I pulled over, put the van in park, started the van again and took it back to the dealer and the onsite manager took a picture of the error code a! and it is still in service for the 3rd time. I have pictures and videos to support my issues. This vehicle absolutely stalls while driving. I have notified Chrysler Corp directly and they are monitoring the service done at the dealership.

- Tampa, FL, USA

problem #76

Mar 272018

Pacifica

  • 33,000 miles
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle experienced a complete loss of power while being operated at a low speed. The failure occurred without warning. The vehicle was taken to Chrysler Jeep Dodge Ram (1020 belmont St, brockton, MA), but the cause of the failure could not be diagnosed. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 18V049000 (electrical system, engine and engine cooling). The manufacturer was not notified of the failure. The failure mileage was approximately 33,000.

- Stoughton, MA, USA

problem #75

Apr 302018

Pacifica

  • 25,000 miles
Several times while driving, the car has lost all electrical power. Car was purchased new in May 2016. 1) when driving at approx 50mph, the vehicle lost all internal power - radio, lights, gauges, etc. Braking and steering were unaffected. Pulled over and shut off vehicle. After 5 minutes, restarted normally. In response to this, the dealer replaced the instrument cluster. This was the first incident, occurring summer 2017. 2) when driving in a parking lot, approx 10mph, the vehicle lost all power and came to an abrupt stop. Passengers were disturbed and concerned, but not injured. After a few minutes, the vehicle restarted normally. 3) when idling (stopped) in a drive-thru line, the car lost all power. No controls in the vehicle worked, nor did the keyfob. Car would not restart. Driver opened and re-closed the vehicle door, at which time the vehicle restarted with a quick succession of error messages on the instrument cluster regarding the liftgate and other systems. This is the most recent incident, occurring 30-April-2018. This is a safety concern, making us hesitant and scared to drive the vehicle. Please help.

- Wolverine Lake, MI, USA

problem #74

Apr 012018

Pacifica 6-cyl

  • 43,000 miles
The car failed to start. I was not able to press the brake down at all to start the car. I tried 3 times then let it sit for a few minutes and tried again. It finally started. The power doors wouldn't work and the battery meter was going crazy from zero to midway. Power was not consistent. It took a few minutes for my screen and reverse cam to come on. There was a loud pop like a power surge and the screen came on after that along with the radio. While driving on a city street the car completely died. This happened again further on my route home while turning car completely died and I had no control over the steering as well. I was not able to depress the brake to start it again for a few seconds. It finally started and the battery was running wonky the rest of the way home. The A/C was fading in and out as well. Car continues to have fluctuating battery power on startup.

- Trophy Club, TX, USA

problem #73

Mar 292018

Pacifica

  • 800 miles
As of today, my new van has been in service 13 of the 15 days I have owned it. Not even 12 hours after bringing my new van home, I noticed some lagging/slight jerk after braking going around 20 mph. The next day, in a neighborhood (thank goodness) after turning right after a stop sign, the check engine light came on with a ding and blinking and I was unable to accelerate. I coasted into my friends driveway to put in park and the van began to shake. This went on a few min and because I was on my way to work, I left the driveway and continued on my way for 10 min. The check engine light came on two more times after that. After four days in service, they finally concluded it was the O2 sensors and replaced all of those. After it was fixed, my husband couldn't even make it home before the check engine light came back on. As of yesterday, computer modules have been updated and the check engine light still comes on and they can't pinpint where the misfire is happening.

- Delaware, OH, USA

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