10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
4 / 0
Average Mileage:
21,486 miles

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« Read the previous 20 complaints

problem #52

Jan 062018

Pacifica

  • 11,000 miles
Vehicle engine and electrical system shut down while driving 35 mph in traffic. Total looks of power steering also occurred. Our family with small children also were in the car. This could have been much worse if it occurred at highway speeds on a busier road. Once stopped the dash alerted us to shift to park to restart vehicle. We did but car would not start. No attempt to turn over at all. Put flashers on and parts of dash, uconnect screen and interior lights flashed also. Car has 10,000 miles only and has been relatively trouble free to this point. I see many like complaints on this website and in online forums. To date it seems reading feedback from others affected, even after multiple occurrences and trips to the dealership, Chrysler has not identified a root cause or been able to permanently resolve the issue. This is a huge safety issue and we will not drive this car again without a definite resolution.

- Mount Laurel, NJ, USA

problem #51

Jan 052018

Pacifica

  • 9,000 miles
Twice in the last week my Pacifica has stalled at a light. I waited at a red light and when the light turned green, I pressed the accelerator. The engine is on run but dash says shift to park after I press the accelerator. I shift to park then shift to drive and the car won't move. I have to turn the car off and then shift to drive and it will then go.

- Palatine, IL, USA

problem #50

Jul 282017

Pacifica

  • 3,209 miles
Intermittent uconnect functionality. Screen would go dark, navigation non responsive, random accessory controls non responsive, the Chrysler help button & 911 button was non responsive. Increased RPM at ideal, parked or at break. Break fade & random lurching at traffic stops. After about 2 weeks complete break failure & all other electrical components observed failed. A phone call to Chrysler on personnel phone resulted in Chrysler sending a flatbed wrecker for Transport to dealer service center in lebanon, Ohio. Fortunately it all happened 2 days before a trip over the smokey mountains, instead of while actually crossing the mountains. After repairs at lebanon, Ohio Chrysler. A vague description from service center that it was an electrical system failure & they replaced battery. All events listed above during the 2 weeks occurred during normal driving in town & on highway.

- Carlisle, OH, USA

problem #49

Dec 262017

Pacifica

  • 7,000 miles
While driving 60mph on I-55 on Dec 26, 2017 with my sick newborn baby in the van my 4 month old 2017 Pacifica stalled on me in the center lane of the highway. I was not able to press the brakes nor steer the car. I somehow managed to move over to the shoulder by jerking at the wheel I barely made it on to the shoulder and the van shut off completely and lost all power. I called roadside assistance only to sit on hold for over 20 mins. I then called the dealership back and they sent a private tow truck out to me. Overall I sat for 1.5 hours before help arrived. I was extremely cold and afraid for our safety as semi trucks and cars swerved around me. The van was taken to the dealership and they are reporting that the alternator went out in addition to issues of several electrical codes that came up. Again, this is a brand new van that I have only had for 4 months. I called fca on 12/26/2017 and 12/28/2017 to follow up and I am still waiting on a call back.

- Plainfield, IL, USA

problem #48

Oct 142017

Pacifica

  • 8,311 miles
Vehicle purchased in December 2016 for $44,000 from safford of fredericksburg. On October 14, 2017, I was driving with my wife, three children and mother-in-law and experienced a loud malfunction that rendered the car inoperable. Luckily we were not on the highway at the time and the vehicle was eventually towed to safford of fredericksburg, Virginia for repairs. The right front axel had ruptured (total miles on the car were 8,311 at that time). The service agent (jim bogan) noted that this had been flagged on other occasions as identified issues at other service department requiring the next "generation" of axel assembly parts for the repair. Shortly after receiving the vehicle, we returned to the same dealership to address a loud girding noise also associated with the right front axel. In early December, 2017 we had the vehicle towed once again to safford of fredericksburg where they again had to repair the right from axel. Intermittently and over the past year while these issues were occurring, we continued to experience electronic issues with the sliding doors and rear lift hatch as well. The uconnect entertainment system will also malfunction from time to time. Several software updates have been initiated, addressing window and transmission concerns according to the dealership's service department. Yet, the vehicle does not function properly, where idle and transmission functioning often appears compromised (rough idle, rough shifting, sudden RPM increases and acceleration bursts when shifting from reverse to drive). I fear this car is not safe for my wife and three young children.

- Dumfries, VA, USA

problem #47

Dec 212017

Pacifica

  • 2,700 miles
I have two occasions where my vehicle stalled. 1. I was driving at 40 mph on the highway and everything went dead, I coasted to a stop on the side and was able to put it in park and restart. The second time I was stopped at a light on a side street, and started to go from a stop to a left turn and the vehicle start to go and suddenly went dead. I put it in park and restarted. No engine lights, nothing to tell me where the problem was. I am taking it in for service.

- Plainfield, IL, USA

problem #46

Aug 012016

Pacifica

  • 8,000 miles
Air conditioning blows cold then hot and stays hot until it is turned off and then back on multiple times in 10-20 mile range. Stalled at a red light. Turned off when backing up in my driveway. Parking break light keeps popping on when turning knob for changing gears.

- Bossier City, LA, USA

problem #45

Dec 252017

Pacifica 6-cyl

  • 1,200 miles
Pacifica stalling recall I am writing this email to inform you of an issue we have had with our brand new 2017 Chrysler Pacifica touring. Leaving our in-laws the other day, which mind you is directly across the street, we got to the end of the driveway to stop and look both ways ;) and the auto shut off engaged. When we released the break the car never turned back on and but stalled and rolled into the street, park break engaged and left us in the middle of the road. We tried pushing the button to turn the car back on and nothing... the car was still on but not running and wouldn't start. After disconnecting the battery and reconnecting we were able to start the car but none of the gears worked... no gear would engage when turning the knob, the emergency park brake would not dis-engage. We disconnected he battery one more time... meanwhile still sitting T-boned in the middle of the road, waited about 30 seconds and reconnected at which time we were able to restart and turn the knob to low (no other gear would work and the park brake was still engaged, but it moved enough to get us out of the road and into our own driveway. We shut it off and called the dealership who towed it to their garage.they said they flashed the auto shut off feature and have not been able to replicate the problem. I feel it necessary to report this incident as it seems there have been many complaints of this vehicle stalling with no recall. I am concern this will happen again and maybe next time I won't be so luck to be stranded in the middle of the road on a slow christmas morning. Please advise me as to where and what I should do next. I will be picking up the vehicle (which I love by the way) tomorrow and crossing my fingers. Thank you for your attention to this matter. Sincerely, [xxx] VIN# [xxx] mileage 1200 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Allagash, ME, USA

problem #44

Dec 212017

Pacifica

  • 28,500 miles
We purchased a Pacifica on 12/21/2017. Not even an hour after leaving the dealership the vehicle stalled, losing all power, and had to be restarted to regain power and driving ability at a stop light. We were not hit, but it is very dangerous to have a vehicle that stalls randomly.

- Fort Worth, TX, USA

problem #43

Dec 082017

Pacifica

  • 11,328 miles
Car shut off during driving and told me to shift into park and then restarted and took off fast for a few feet

- Lakewood Ranch, FL, USA

problem #42

Nov 252017

Pacifica

  • 7,000 miles
Car, with no warning, lost all acceleration while driving approximately 35 mph and flashed several warning lights on dashboard including electronic stability control, forward collision warning, service forward collision warning, and electronic park brake failure. In addition, the shifter knob light blinks and switches to 'P'. at that point, I can only drift the car to a stop. In my case I was able to turn the car off, then restart it and the issue did not occur again for another 4 days. After 4 days, the exact same thing happened, this time while I was stopped at a red light. Took the car in for service and was told they performed a software update on the transmission and the car was fixed. I got about 1 mile from the dealer and the exact same thing happened while driving at approximately 30 miles per hour. Drove car back to the dealer and they have the car now again trying to figure out what is wrong.

- Maplewood, NJ, USA

problem #41

Nov 182017

Pacifica

  • 6,900 miles
While driving with my family, including three small children, the vehicle shut itself off. No electrical, power steering, power brakes or engine. I was able to get it started again after coming to a stop. Afterwards the screen said that the start/stop system was disabled.

- Conway, AR, USA

problem #40

Aug 022017

Pacifica

  • 300 miles
My wife stopped at an intersection and the car completely shutoff. A message appeared stating please put car in park to start vehicle. It happened within two weeks of purchasing the vehicle, around 300 miles driven. We are concerned to drive it as we have three small children. I took it back to the dealer and they couldn't reproduce it and refused to take the car back. I contacted Chrysler and they said they would need to reproduce it so wait until it happened again. This is unsatisfactory to me as it is putting my family at risk. It appears they are waiting for someone to die to deal with the issue. And even at that dead men tell no tails, so they probably wouldn't be able to attribute the accident to this stalling issue, and nothing will be addressed. This needs to be recalled or vehicles displaying this issue swapped out.

- Carmel, IN, USA

problem #39

Oct 212017

Pacifica

  • 2,727 miles
We purchased the vehicle at a local dealership in July 2017. In August, vehicle lost power steering communication unexpectedly. Dealership was able to restore power steering, however, they were not entirely sure of the cause. In October, the vehicle lost electrical communication and was stuck on a busy highway off-ramp after stopping at a stop light. We were unable to move the car for 30 minutes. Dealership unable to determine the cause and advised us that the car company said they needed to give us the car back. The car has been in the shop for a total 22 of days and nothing was fixed the second time to prevent this from happening again.

- Lewis Center, OH, USA

problem #38

Aug 102017

Pacifica

  • 13,000 miles
My car on occasion had been feeling like it was cutting out, I thought I got some bad gas so I switched stations and noticed it less. Then about a month later, it just turned off in route. I was at a four way stop accelerated to go and it started out, I made it into the middle of the intersection and the car turned off. It gave a notice by steering column that it needs to be in park to start engine or something. It did it with about 13,000 miles on it. I was able to start the van after I put it in park with foot on brake and continue on. It happened so fast I was not sure what went wrong? now I read that many have had this happen as well. I am fearful now it will happen when I am going higher speeds, etc. This needs to be fixed!

- Florence, OR, USA

problem #37

Nov 202017

Pacifica

  • 7,300 miles
With only 7300 miles on the odometer, as of this writing 11-21-17, my Pacifica has failed to start on 4 separate occassions. With each event, all the warning lights on the main and radio dash lit up and flashed on and off. Also, the wiper blades came on and stayed on, not being able to shut off with the designated switch. As well, numerous "warning windows" popped up on the center dash info screen...service electronic stability, park brake unavailable, blind spot alert unavailable service required, service tire pressure system, park sense unavailable, service air bag system, warning bells constantly chiming, entire dash goes completely dark and radio turns off and on by itself. The last attempt to start, 11-20-17, after numerous times in an hours time, the engine did start only to shut down almost immediately. The vehicle has been towed to my local Chrysler dealership twice now and is still there as of this writing. On the first event when towed in, I was told that a service writer also could not attempt to start the vehicle, but when the service tech tried, it did start. I was told to come pick up my vehicle that there were no error codes found and my vehicle was operating normally. I really dread the day when my Pacifica dies while driving, as that apparantly has happened to many dozens of other 2017 Pacificas already, placing the occupants in extreme danger. I just read an article in the New York times with regards to this dangerous issue and I near the point of demanding that Chrysler buy back my vehicle. I do have multiple videos taken on my cell phone but do not have the ability to upload them just yet.

- Hobe Sound, FL, USA

problem #36

Nov 172017

Pacifica

  • 73 miles
My wife and I were returning from a trip to an appointment around 2:30 in the afternoon. We just exited off interstate 395 and were merging into traffic heading East on duke street. The light changed to yellow and required us to stop more aggressively than I typically would. We were traveling in a straight line and had to decelerate from 20 mph to complete stop within a matter of approximately 10 feet. Once our van came to a complete stop the car shut off. I didn't notice any message on the screen, but when I released the brake pedal, the vehicle started again. Afterwards, I thought back to the previous stop and thought I noticed some hesitation in acceleration, but didn't realize it until afterwards. The car was only purchased a month and a half ago and was purchased new. Unfortunately I do not have any photo evidence of the circumstances and the vehicle did not present a check engine light. The dealer we purchased from stated they didn't know what we were talking about, but offered we make an appointment and they would check the vehicle.

- Alexandria, VA, USA

problem #35

Aug 082017

Pacifica

  • 500 miles
Driving in stop-and-go traffic (city side street) the car completely shut off when coming to a stop at a red light. No engine, no electronics, nothing. At first, I thought the car was out of gas. Had to put the car in park and restart the engine while traffic continued around me. At first, I thought this was a one-off problem, but after reading a NY times article, I became concerned. We have also had electrical problems (rear trunk door will sometimes not open, tv's did not function for some time).

- Brooklyn, NY, USA

problem #34

Oct 272017

Pacifica

  • 400 miles
My wife was driving home from work and slowing down to approach a red light. As she was slowing, the vehicle experienced total systems failure. The touch screen display became scrambled, steering was unresponsive and the vehicle slowed to a stop. My wife was unable to accelerate, shift gears or turn the vehicle off. Three police officers pushed the van into a nearby parking lot. During this time no one was able to turn the vehicle off or shift gears. Finally, the car essentially rebooted itself and all systems seemed to return to normal. The car was towed to the dealership on 10-27-17, 12 days after purchase with approximately 400 miles. The car has been at the dealership for 6 days now and no problems have been found. They have not been able to recreate the problem and no error codes were found. This means the car has now been in the shop for 1/3 of the time that has passed since we first drove off the lot. This failure is disturbingly similar to numerous other complaints that have been filed. Thank goodness my wife was slowing down when this happened or it could have caused a serious accident and even death. I refuse to allow my wife or children back in this vehicle with something so catastrophic happening after so few miles. I have opened a case with Chrysler and waiting for them to get back to me. I hope a formal investigation is started soon and Chrysler acknowledges the issue to protect the safety of everyone.

- Gahanna, OH, USA

problem #33

Sep 232017

Pacifica 6-cyl

  • 5,000 miles
My wife was driving the car in stop and go traffic on the highway when it stalled out. She lost all power steering and power braking. She had to stop the car completely and put it in park before being able to restart. The problem kept recurring and she was only able to go a short distance each time. Luckily she was able to nurse the car off the highway and onto a side street to park it. I went back to the car the following week after it was parked and had the same problem only it seemed even worse. I would start the car, it would drive only a few feet and shut down completely. This happened repeatedly (maybe 5 times) until I decided to park it and call Chrysler. Called Chrysler and they said it had to be towed to the nearest dealer. It was picked up about 3 hours later. They called me about 3 days later and told me that the gas tank had been overfilled and it caused something to malfunction. This seems very hard to believe would be the cause of such a catastrophic failure. They said they needed to replace the fuel tank. About 2 weeks later, they had replaced the fuel tank, canister, valve, fuel cover and fuel module. I picked the car up and had no incidents driving home. That said, I am scared to drive this car or put my family in this car - particularly on the highway. I want Chrysler to buy this car back from me. I don?T want to be scared driving it every day...updated 11/07/17 updated 11/13/2017 updated 8/30/18

- Old Saybrook, CT, USA

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