10.0

really awful
Crashes / Fires:
2 / 6
Injuries / Deaths:
5 / 0
Average Mileage:
20,743 miles

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« Read the previous 20 complaints

problem #46

Dec 212017

Pacifica

  • 28,500 miles
We purchased a Pacifica on 12/21/2017. Not even an hour after leaving the dealership the vehicle stalled, losing all power, and had to be restarted to regain power and driving ability at a stop light. We were not hit, but it is very dangerous to have a vehicle that stalls randomly.

- Fort Worth, TX, USA

problem #45

Dec 082017

Pacifica

  • 11,328 miles
Car shut off during driving and told me to shift into park and then restarted and took off fast for a few feet

- Lakewood Ranch, FL, USA

problem #44

Nov 252017

Pacifica

  • 7,000 miles
Car, with no warning, lost all acceleration while driving approximately 35 mph and flashed several warning lights on dashboard including electronic stability control, forward collision warning, service forward collision warning, and electronic park brake failure. In addition, the shifter knob light blinks and switches to 'P'. at that point, I can only drift the car to a stop. In my case I was able to turn the car off, then restart it and the issue did not occur again for another 4 days. After 4 days, the exact same thing happened, this time while I was stopped at a red light. Took the car in for service and was told they performed a software update on the transmission and the car was fixed. I got about 1 mile from the dealer and the exact same thing happened while driving at approximately 30 miles per hour. Drove car back to the dealer and they have the car now again trying to figure out what is wrong.

- Maplewood, NJ, USA

problem #43

Nov 182017

Pacifica

  • 6,900 miles
While driving with my family, including three small children, the vehicle shut itself off. No electrical, power steering, power brakes or engine. I was able to get it started again after coming to a stop. Afterwards the screen said that the start/stop system was disabled.

- Conway, AR, USA

problem #42

Aug 022017

Pacifica

  • 300 miles
My wife stopped at an intersection and the car completely shutoff. A message appeared stating please put car in park to start vehicle. It happened within two weeks of purchasing the vehicle, around 300 miles driven. We are concerned to drive it as we have three small children. I took it back to the dealer and they couldn't reproduce it and refused to take the car back. I contacted Chrysler and they said they would need to reproduce it so wait until it happened again. This is unsatisfactory to me as it is putting my family at risk. It appears they are waiting for someone to die to deal with the issue. And even at that dead men tell no tails, so they probably wouldn't be able to attribute the accident to this stalling issue, and nothing will be addressed. This needs to be recalled or vehicles displaying this issue swapped out.

- Carmel, IN, USA

problem #41

Oct 212017

Pacifica

  • 2,727 miles
We purchased the vehicle at a local dealership in July 2017. In August, vehicle lost power steering communication unexpectedly. Dealership was able to restore power steering, however, they were not entirely sure of the cause. In October, the vehicle lost electrical communication and was stuck on a busy highway off-ramp after stopping at a stop light. We were unable to move the car for 30 minutes. Dealership unable to determine the cause and advised us that the car company said they needed to give us the car back. The car has been in the shop for a total 22 of days and nothing was fixed the second time to prevent this from happening again.

- Lewis Center, OH, USA

problem #40

Aug 102017

Pacifica

  • 13,000 miles
My car on occasion had been feeling like it was cutting out, I thought I got some bad gas so I switched stations and noticed it less. Then about a month later, it just turned off in route. I was at a four way stop accelerated to go and it started out, I made it into the middle of the intersection and the car turned off. It gave a notice by steering column that it needs to be in park to start engine or something. It did it with about 13,000 miles on it. I was able to start the van after I put it in park with foot on brake and continue on. It happened so fast I was not sure what went wrong? now I read that many have had this happen as well. I am fearful now it will happen when I am going higher speeds, etc. This needs to be fixed!

- Florence, OR, USA

problem #39

Nov 202017

Pacifica

  • 7,300 miles
With only 7300 miles on the odometer, as of this writing 11-21-17, my Pacifica has failed to start on 4 separate occassions. With each event, all the warning lights on the main and radio dash lit up and flashed on and off. Also, the wiper blades came on and stayed on, not being able to shut off with the designated switch. As well, numerous "warning windows" popped up on the center dash info screen...service electronic stability, park brake unavailable, blind spot alert unavailable service required, service tire pressure system, park sense unavailable, service air bag system, warning bells constantly chiming, entire dash goes completely dark and radio turns off and on by itself. The last attempt to start, 11-20-17, after numerous times in an hours time, the engine did start only to shut down almost immediately. The vehicle has been towed to my local Chrysler dealership twice now and is still there as of this writing. On the first event when towed in, I was told that a service writer also could not attempt to start the vehicle, but when the service tech tried, it did start. I was told to come pick up my vehicle that there were no error codes found and my vehicle was operating normally. I really dread the day when my Pacifica dies while driving, as that apparantly has happened to many dozens of other 2017 Pacificas already, placing the occupants in extreme danger. I just read an article in the New York times with regards to this dangerous issue and I near the point of demanding that Chrysler buy back my vehicle. I do have multiple videos taken on my cell phone but do not have the ability to upload them just yet.

- Hobe Sound, FL, USA

problem #38

Nov 172017

Pacifica

  • 73 miles
My wife and I were returning from a trip to an appointment around 2:30 in the afternoon. We just exited off interstate 395 and were merging into traffic heading East on duke street. The light changed to yellow and required us to stop more aggressively than I typically would. We were traveling in a straight line and had to decelerate from 20 mph to complete stop within a matter of approximately 10 feet. Once our van came to a complete stop the car shut off. I didn't notice any message on the screen, but when I released the brake pedal, the vehicle started again. Afterwards, I thought back to the previous stop and thought I noticed some hesitation in acceleration, but didn't realize it until afterwards. The car was only purchased a month and a half ago and was purchased new. Unfortunately I do not have any photo evidence of the circumstances and the vehicle did not present a check engine light. The dealer we purchased from stated they didn't know what we were talking about, but offered we make an appointment and they would check the vehicle.

- Alexandria, VA, USA

problem #37

Aug 082017

Pacifica

  • 500 miles
Driving in stop-and-go traffic (city side street) the car completely shut off when coming to a stop at a red light. No engine, no electronics, nothing. At first, I thought the car was out of gas. Had to put the car in park and restart the engine while traffic continued around me. At first, I thought this was a one-off problem, but after reading a NY times article, I became concerned. We have also had electrical problems (rear trunk door will sometimes not open, tv's did not function for some time).

- Brooklyn, NY, USA

problem #36

Oct 272017

Pacifica

  • 400 miles
My wife was driving home from work and slowing down to approach a red light. As she was slowing, the vehicle experienced total systems failure. The touch screen display became scrambled, steering was unresponsive and the vehicle slowed to a stop. My wife was unable to accelerate, shift gears or turn the vehicle off. Three police officers pushed the van into a nearby parking lot. During this time no one was able to turn the vehicle off or shift gears. Finally, the car essentially rebooted itself and all systems seemed to return to normal. The car was towed to the dealership on 10-27-17, 12 days after purchase with approximately 400 miles. The car has been at the dealership for 6 days now and no problems have been found. They have not been able to recreate the problem and no error codes were found. This means the car has now been in the shop for 1/3 of the time that has passed since we first drove off the lot. This failure is disturbingly similar to numerous other complaints that have been filed. Thank goodness my wife was slowing down when this happened or it could have caused a serious accident and even death. I refuse to allow my wife or children back in this vehicle with something so catastrophic happening after so few miles. I have opened a case with Chrysler and waiting for them to get back to me. I hope a formal investigation is started soon and Chrysler acknowledges the issue to protect the safety of everyone.

- Gahanna, OH, USA

problem #35

Sep 232017

Pacifica 6-cyl

  • 5,000 miles
My wife was driving the car in stop and go traffic on the highway when it stalled out. She lost all power steering and power braking. She had to stop the car completely and put it in park before being able to restart. The problem kept recurring and she was only able to go a short distance each time. Luckily she was able to nurse the car off the highway and onto a side street to park it. I went back to the car the following week after it was parked and had the same problem only it seemed even worse. I would start the car, it would drive only a few feet and shut down completely. This happened repeatedly (maybe 5 times) until I decided to park it and call Chrysler. Called Chrysler and they said it had to be towed to the nearest dealer. It was picked up about 3 hours later. They called me about 3 days later and told me that the gas tank had been overfilled and it caused something to malfunction. This seems very hard to believe would be the cause of such a catastrophic failure. They said they needed to replace the fuel tank. About 2 weeks later, they had replaced the fuel tank, canister, valve, fuel cover and fuel module. I picked the car up and had no incidents driving home. That said, I am scared to drive this car or put my family in this car - particularly on the highway. I want Chrysler to buy this car back from me. I don?T want to be scared driving it every day...updated 11/07/17 updated 11/13/2017 updated 8/30/18

- Old Saybrook, CT, USA

problem #34

Oct 232017

Pacifica 6-cyl

  • 5,950 miles
While driving, the engine stops and the dashboard and shifter lights start blinking. The message "vehicle must be in park to shift gears" displays on the dashboard. This is incredibly dangerous and has happened 3 times now. Our family was almost struck by oncoming traffic. Updated 11/9/2017

- Mountain View, CA, USA

problem #33

Oct 042017

Pacifica 6-cyl

  • 6,000 miles
While driving down the road my vehicle experienced complete loss of power. I had to manually steer it to the side of the road. After several minutes it restarted and ran fine. This happened right at 6000 miles and again at 6973 miles, same scenario with both. The doors and radio is also acting odd. I beleive there is some sort of electrical issue. Both times before the vehicle powered down I was going 70 +miles an hour, heat came all the way on and power shut down. My star # is 1728582. Chrysler told me maybe I was driving to fast"??" vehicle us only 3 months old. Dealership confirmed they had another Pacifica in the shop for the same reason...updated 11/07/17 updated 11/09/2017

- Cohutta, GA, USA

problem #32

Sep 202017

Pacifica 6-cyl

  • 3,500 miles
On 6 different occasions my 2017 Chrysler Pacifica has shut down while driving. The car is in motion and the engine turns off. The screen displays "put car in park and press start button". at this point the car is coasting along the road. You have to attempt to get off the road and put the car in park to restart. The car does restart, but this is highly dangerous. My vehicle is currently at the dealer where I am being told they are unable to duplicate the issue....updated 10/25/17 updated 10/27/2017

- Alsip, IL, USA

problem #31

Oct 012017

Pacifica 6-cyl

  • 13,000 miles
All warning lights started flashing on the dash. Engine automatically cut off in the middle of the road. Started up car again and drove for a mile then engine cut off again in the middle of the road. Turned it on one more time and it would only go about 5 mph with throttle all the way down...updated 10/25/17 updated 10/27/2017

- Las Vegas, NV, USA

problem #30

Sep 202017

Pacifica 6-cyl

  • 9,400 miles
9/16/17 while driving, the uconnect system and instrument panel shut off and reset and the passenger window lowered. The vehicle continued to drive normally. 9/20/17 while driving the uconnect system and instrument panel shut off and reset and the car switched from drive to park. I was in slow traffic on a town street and was able to switch back to drive quickly. Updated 10/25/17 updated 10/27/2017

- New City, NY, USA

problem #29

Sep 072017

Pacifica 6-cyl

  • 10,050 miles
2017 Pacifica touring-L engine shutdown completely when driving at about 35-40 mph on a city street when I slowed down from 45 mph. The van is less than a year old and has about 10000 miles on it. Screen displayed message 'shift to park and restart vehicle'. I tried restarting without stopping the car as there were cars behind me and I saw the message "too fast to shift to park" and the power steering was also cut off because it is electronic. I had to park on the shoulder and restart after a complete stop. Contacted my Chrysler dealer and he told me that unless there is a code no diagnosis is possible. I've dropped my car today morning - no updates as yet. Updated 10/25/17 updated 10/27/2017 updated 12/04/17 updated 7/20/18

- Cary, NC, USA

problem #28

Sep 062017

Pacifica 6-cyl

  • 11,500 miles
After following given instructions my radio uconnect system has become nonfunctional I have been told by the manufacturer I have to wait for an update or a fix. It has been over a week already...updated 10/25/17 updated 10/27/2017

- Indianapolis, IN, USA

problem #27

Sep 022017

Pacifica 6-cyl

  • 23,600 miles
The contact owns a 2017 Chrysler Pacifica. The contact took the vehicle to the sport durst Chrysler Dodge Jeep dealer (513 durham-chapel hill blvd, durham, nc 27707; 919-724-4677) to have the vehicle repaired for a recall regarding the door locks. The vehicle was repaired. Shortly after the repair, the transmission warning indicator illuminated. The contact returned the vehicle to the same dealer where it was diagnosed that the computer needed to be reprogrammed. The computer system was updated. The failure recurred three more times and the contact returned the vehicle to the dealer a total of four times. The contact stated that the vehicle was presently at the same dealer, but they were unable to identify the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The recall details were not provided. The approximate failure mileage was 23,600...updated 10/30/17 updated 11/13/2017

- Durham, NC, USA

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